Tasks Expert- A Virtual Assistant Company

BACKGROUND

Please describe your company and position.

I am the Managing Director of Delivered UK Ltd

Describe what your company does in a single sentence.

We deliver overnight parcels and pallets, international delivery, plus haulage, distribution and fulfilment solutions. We are also part of the two most successful UK overnight networks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?
We operate in the logistics industry, which is inherently complex due to the nature of international deliveries and strict regulatory requirements. We needed to manage compliance and reporting effectively, especially with VAT reporting for cross border transactions and customs regulations. 
There was also a need for clear and timely financial statements to provide stakeholders with a better understanding of profitability and operational costs.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team seamlesly integrated into our processes, handling compliance reporting, VAT documentation for international shipments, and adherence to customs regulations. They delivered detailed financial statements that provided deep insights into profitability and operational costs, which were instrumental in guiding our strategic decisions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their responsiveness was outstanding they were always just a call or email away, providing quick solutions to any questions or adjustments we requested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their responsiveness was outstanding, and they were always just a call or email away, providing quick solutions to any questions or adjustments we requested.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team didn’t just complete tasks. They anticipated potential issues and proposed solutions before they became problems.

They also had the ability to translate complex financial data into actionable insights for stakeholders. 

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Honestly, it’s hard to pinpoint any area. 

BACKGROUND

Please describe your company and position.

I am the CEO of John Lewis & Partners

Describe what your company does in a single sentence.

we go above and beyond to offer quality products and outstanding service to the people who matter most which is you, our customers. Because for us, it’s personal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• As a growing brand, we faced challenges in maintaining a steady posting schedule, responding promptly to customer inquiries, and creating content that resonated with our diverse audience.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They actively engaged with our audience, fostering meaningful interactions, and provided detailed performance reports with actionable insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

traffic. Their content strategy brought in new audiences while keeping existing ones engaged. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were always on time, and they remained incredibly flexible and responsive to our feedback, often making updates in real time.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to understand and embody our brand’s tone and values. Their genuine effort to foster meaningful interactions with our audience helped build trust and loyalty.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

NIl, they were exceptional.

BACKGROUND

Please describe your company and position.

I am the COO of The Princess Grace Hospital

Describe what your company does in a single sentence.

We are a multidisciplinary private hospital offering medical treatment for breast care, oncology, orthopedics, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We wanted to ensure that the design showcased real patient stories in a way that would build trust and foster a deeper connection. Additionally, we needed clearly visible buttons to make booking appointments easy as clients were complaining about not been able to book appointments as they could not easily find the button/link for that.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They redesigning our homepage and integrating patient stories in a way that felt personal and inviting. They also worked on making the appointment booking process as straightforward as possible. The final design was both visually appealing and easy to navigate, with an intuitive structure that welcomed patients into our virtual space.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The patient stories feature has been a huge hit, with many visitors mentioning how they felt more connected to our services after reading real life testimonies, some clients they were similar to what they were going through. Moreover, the simplified booking process has led to more appointments being made directly through the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Tasks Expert was a smooth and collaborative experience. They were incredibly responsive to our needs, providing regular updates and promptly addressing any concerns or changes we wanted to make. They stuck to the agreed timeline, and everything was delivered as promised.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The homepage isn’t just a space for information but a place where patients can genuinely connect with our mission. The patient stories weren’t just placed in a corner, they were highlighted as a central part of our message. We also appreciated the clarity and simplicity of the design, making it easy for patients to navigate without feeling overwhelmed.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Nothing comes to mind as they performed exceptionally.

BACKGROUND

Please describe your company and position.

I am the CEO of Carnegie Mellon University

Describe what your company does in a single sentence.

At Carnegie Mellon University we do not imagine the future, we create it.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We were looking to redesign our website to better represent our institution's commitment to innovation, collaboration, and real world impact. We wanted to create a hero section that not only grabbed attention but also told our story effectively. We envisioned a dynamic video header showcasing our students and faculty solving world problems and engaging in groundbreaking research.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team transformed our website hero section into a dynamic showcase of our institution story, incorporating a captivating video header that highlights students and faculty solving world problems and engaging in groundbreaking research. They also integrated this with our overall site design, ensuring visually appealing, optimized performance, and accessibility. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesigned hero section has been a game changer for our website. It immediately captures attention and has significantly increased engagement, such as time spent on the homepage and click through rates to other sections. Visitors often complimented on the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was seamless, with regular updates and checkins. They adhered strictly to timelines and were effective in addressing our feedbacks .We felt our needs and concerns were genuinely heard and prioritized.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their work aligned perfectly with our branding, providing an intuitive experience that guides visitors deeper into the site. They demonstrated an incredible eye for detail and a genuine passion for creating something impactful. 

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Nothing comes to mind, I just wished I found them earlier.

BACKGROUND

Please describe your company and position.

I am the CEO of Mojo Coffee

Describe what your company does in a single sentence.

We are a food and drinks company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• We faced challenges with gaining visibility and credibility in a highly competitive market. We needed a solid strategy to connect with influencers in the food industry, secure meaningful backlinks from well established platforms, strengthen our SEO efforts by building valuable connections and increase our brand online presence.

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

• Online Search
• Referral

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by conducting extensive research to identify the right food bloggers, critics, and influencers whose audiences aligned with our brand values. They also made sure to reach out to the key influencers they found, negotiating features, guest posts, and creating collaborative content that would resonate with both our audience and theirs. This in turn lead to positive feedback from reputable voices in the food space.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When they finsished implementing their plan; such as securing multiple features and guest posts on well known food platforms. We noticed increased organic traffic, and brand awareness steadily grew as a result of these efforts. The backlinks provided by them were from credible and relevant sources, which boosted our online search rankings. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive and were able to restrategize quickly when certain outreach strategies did not yield immediate results. They provided updates on time, quick to address our queries, and always delivered the promised work within the expected timelines.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They created each pitch with such attention to detail that it felt like they were an extension of our in house team. Their genuine care for our brand vision and consistent communication created a pleasant working experience.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Nothing comes to mind as working together was a nice experience.

BACKGROUND

Please describe your company and position.

I am the Founder of Victory Genomics, Inc

Describe what your company does in a single sentence.

We perform genomic analyses for horses and other high value animals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• Assist with sales and marketing efforts
• Update our accounting

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company provides genomic analysis services for horse owners, breeders, trainers, and other enthusiasts. We are a small business and were looking for assistance with maintaining our accounting and also with maximizing our sales and marketing efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We assigned some tasks related to updating our accounting books. We have also assigned tasks related to sales and marketing efforts, mostly focused on identifying and interfacing with potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been working with Nancy at TasksExpert for over a year now. It has been a great experience for our small business and we plan to continue working with her moving forward. She has assisted us in updating our accounting books. Now she is mostly focused on assisting with our sales and marketing efforts and has played an important role in identifying and engaging with new leads.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nancy is super reliable. The team is always on time, completes tasks very efficiently, and actively contributes to the company - she's not just following directions, but she is actively thinking about our problems and finding solutions.

Plus, she is very friendly and easy to get along with. Our entire team enjoys working with her.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Communication has been excellent. We had some minor bumps getting things set up, but their customer service was excellent and we worked through things to our satisfaction.

BACKGROUND

Please describe your company and position.

 I am the Medical writer of a Medical Writing Services Company

Describe what your company does in a single sentence.

Medical writing services, including CME and copywriting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tasks Expert- A Virtual Assistant Company to accomplish?

• Extract info using chatgpt

SOLUTION

How did you find Tasks Expert- A Virtual Assistant Company?

Online Search

Why did you select Tasks Expert- A Virtual Assistant Company over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Tasks Expert- A Virtual Assistant Company were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ask AI to read and summarize some things for me.Key deliverables: questions and answers of my specific tasks, and include links of sources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The useful info and data I can collect throughout the work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They prioritize client needs for deadlines and work very hard to help the client to achieve their goals.

What was your primary form of communication with Tasks Expert- A Virtual Assistant Company?

Virtual Meeting

What did you find most impressive or unique about this company?

Pricing, flexible in terms of pricing (including unused hours roll-out). Hard workers.

Are there any areas for improvement or something Tasks Expert- A Virtual Assistant Company could have done differently?

Improving IT support, which can make the internet speed better during the work process.

BACKGROUND

Please describe your company and your position there.

We are a speciality lending firm specializing in the rehab/renovation space. I am the Operations Product manager. I oversee all projects related to the Operations dept.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tasks Expert- A Virtual Assistant Company?

We were looking for assistance in the area of some basic internet research and data entry.

SOLUTION

How did you select this firm and what were the deciding factors?

I did some online research and l reached out to a few for feedback/information. They are professional, courteous, and very prompt in their reply. I decided to give them a try and I am so glad I did.

Describe the project in detail and walk through their service package.

We now have two VA's working with us. They are responsible for some data entry and review as well as some light online research.

How many resources from the vendor's team worked with you, and what were their positions?

I am working with 4 folks from TE currently. Sales Manager, Assistant Sales Manager, and our 2 VA's.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Each day Nancy and Shayana email when they are logging in. They then email when they log out with a recap of what work they did today.

How effective was the workflow between your team and theirs?

Our team had to learn how to explain processes that have only ever been internal, that was probably the biggest challenge.

What did you find most impressive or unique about this company?

They did what they said they would do and were/are very prompt in their replies.

Are there any areas for improvement or something they could have done differently?

Not really.