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Top Call Center Services & Voice Services in Michigan

Ratings Updated: April 5, 2026

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5 Leaders 15 Contenders

51 Companies

Country: United States

State: Michigan

List of the Top Michigan Call Center Companies & Voice Services

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SalesRoads

4.9 65 reviews
Premier Verified

$5,000+

Undisclosed

50 - 249

Serves Michigan

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

SalesRoads is a leading provider of Contact Center Services, specializing in outbound call center and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their efficient project management and results-driven approach. Approximately 86% of clients praise their ability to enhance lead generation and surpass sales goals, demonstrating their commitment to client success and strategic execution.

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Reviews mention Detail-oriented
Client feedback consistently highlights VSA Prospecting's exceptional attention to detail, which is a key strength of their service. One CEO noted their 'service and attention to detail far exceeds any other prospecting service we have used.' Similarly, a VP of Sales remarked on their 'attention to detail and proficiency in following up,' emphasizing their meticulous approach in confirming meeting times. Overall, clients express high satisfaction with VSA's detail-oriented project management, contributing to successful outcomes.

Outbound Lead Generation for Marketing Services

5.0 Feb 1, 2018

I‘ve always been impressed with their attention to detail, from the discovery phase to actual program execution and results reporting.
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Sales Prospecting & Lead Generation for Robotics Company

5.0 May 3, 2024

VSA's project management was very professional and strategic. Their team went above and beyond to ensure that our initial requests were met, in a timely way. VSA also was quick to make changes to scripts and cadence, upon our request, with no loss in productivity! Their service and attention to detail far exceeds any other prospecting service we have used.
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Appointment Setting for a Wholesale Distributor

5.0 Jun 18, 2019

Their reporting was extensive. Their system for managing leads was detailed and provided information on qualified leads, leads who were interested but not at the moment, and appointments scheduled. They were able to provide details on every single exchange with a lead when they called.
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Appointment Setting Services for Material Handling Company

5.0 Jan 16, 2020

We hold weekly meetings where we go over an updated list of achievements. Their team helps us keep track of the number of calls and time from initial contact to the actual appointment. We have several metrics to track how the process is working. I’ve been most impressed with their attention to detail and proficiency in following up. They confirm meeting times.
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28 of 38 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research & Call Center Services for Home Appraisal Co
4.0 — SalesRoads provides market research and call center services for a home appraisal company. The team helps the client find agents, increase awareness, and do market research surveys for the client's Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (24) $10,000 to $49,000 (17) $200,000 to $999,999 (6) Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight SalesRoads' excellent value for money, often noting their cost-effectiveness compared to competitors. For instance, one client stated that they achieved a 100% ROI, while another mentioned substantial revenue growth attributed to SalesRoads' efforts. Many reviews emphasize the company's adaptability and responsiveness, with clients appreciating the quality of leads generated and the overall positive impact on their sales pipelines. Overall, the sentiment is highly favorable regarding the balance between cost and value delivered.
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United States (61) Canada (2) Austria (1) Spain (1)

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Michigan

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Collaborative
Client feedback reveals a strong sentiment of collaboration with Hugo, highlighting their effective communication and flexibility. One client noted, "The team at Hugo was not only professional but also incredibly easy and fun to work with," emphasizing their approachability and responsiveness. The use of multiple communication channels facilitated seamless coordination, fostering a collaborative atmosphere that significantly contributed to the project's success. Overall, clients appreciate Hugo's commitment to partnership and creativity.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Michigan

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Efficient
Clients consistently commend Helpware for their efficiency and responsiveness. One CEO highlighted their ability to exceed expectations by hiring an agent within two weeks and consistently meeting deadlines. Another client noted that Helpware's team completes tasks quickly and effectively, allowing their own team to focus on client-facing work. Overall, the sentiment reflects strong satisfaction with Helpware's efficient service delivery and effective communication, reinforcing their value as a reliable partner.

Call Center Services for Professional Services Company

5.0 Sep 24, 2020

There are so many people involved in the onboarding, so it went smoothly. It was quick and efficient. To me, I really appreciated that I can scale my business with Helpware.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Michigan

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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Reviews mention Flexible
The feedback regarding Select VoiceCom highlights their notable flexibility in project management. Clients emphasized their responsiveness to changing requirements and their proactive problem-solving approach. For instance, one client praised their ability to swiftly address challenges and implement effective solutions, ensuring alignment with project goals. Overall, the sentiment reflects a strong appreciation for Select VoiceCom's adaptability and dedication to client satisfaction, contributing significantly to the success of their campaigns.

Call Center Services for MarTech Company

5.0 Jan 19, 2025

Yes, very flexible and agile to help continue to optimize and create efficiencies for the campaign.
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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

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movingDneedle Pvt. Ltd.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sterling Heights, MI

Services provided

75% Sales Outsourcing

25% Email Marketing

MovingDneedle Pvt. Ltd. Is a Sales Outsourcing company. They were launched in 2013 and focus on Sales Outsourcing and Email Marketing.
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Sterling Heights, MI

4201 Coplin Dr
Sterling Heights, MI 48310

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Ambs Call Center

2 Global Response

3 Real IT Solutions, Inc

4 OTAVA®

5 Kinetix, LLC

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 5 Michigan Call Center Companies & Voice Services

Ambs Call Center

Undisclosed

< $25 / hr

50 - 249

Jackson, MI

Ability to deliver

33.8/40.0

17/20 Reviews

8.4/10 Clients & Experience

8.3/10 Market Presence

Service focus

100% Call Center Services

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Global Response

$50,000+

Undisclosed

1,000 - 9,999

Gwinn, MI

Ability to deliver

31.3/40.0

14.6/20 Reviews

6.9/10 Clients & Experience

9.8/10 Market Presence

Service focus

20% Call Center Services

80% Other

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Real IT Solutions, Inc

$5,000+

$150 - $199 / hr

10 - 49

Walker, MI

Ability to deliver

35.2/40.0

16.8/20 Reviews

9.8/10 Clients & Experience

8.7/10 Market Presence

Service focus

10% Call Center Services

90% Other

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OTAVA®

Undisclosed

$100 - $149 / hr

50 - 249

Ann Arbor, MI

Ability to deliver

29/40.0

16.2/20 Reviews

6.8/10 Clients & Experience

5.9/10 Market Presence

Service focus

15% Call Center Services

85% Other

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Kinetix, LLC

Undisclosed

Undisclosed

10 - 49

Sparta, MI

Ability to deliver

21.5/40.0

16.4/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Call Center Services

80% Other

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Epic Receptionists

$1,000+

Undisclosed

2 - 9

Canton, MI

Ability to deliver

5.5/40.0

0/20 Reviews

0.6/10 Clients & Experience

4.9/10 Market Presence

Service focus

90% Call Center Services

10% Sales Outsourcing

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Online VA Team

$1,000+

< $25 / hr

50 - 249

Ann Arbor, MI

Ability to deliver

5.9/40.0

0/20 Reviews

0.6/10 Clients & Experience

5.3/10 Market Presence

Service focus

25% Call Center Services

10% Sales Outsourcing

65% Other

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QOSNow

$1,000+

< $25 / hr

10 - 49

Grand Rapids, MI

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Call Center Services

20% Sales Outsourcing

65% Other

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Rock Connections

$1,000+

$25 - $49 / hr

250 - 999

Detroit, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

75% Call Center Services

25% Other

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Crusecom

Undisclosed

Undisclosed

2 - 9

Oscoda, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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Dialog Direct

Undisclosed

Undisclosed

1,000 - 9,999

Highland Park, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

35% Call Center Services

65% Other

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Loss Prevention Services, LLC

Undisclosed

Undisclosed

50 - 249

Wyoming, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

20% Other

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Directele, Inc.

Undisclosed

Undisclosed

2 - 9

Madison Heights, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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Rochester Telemessaging Center

$1,000+

$25 - $49 / hr

2 - 9

Rochester, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

65% Call Center Services

35% Other

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Armored Medical Billing Solutions LLC

$1,000+

$25 - $49 / hr

10 - 49

Wixom, MI

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

30% Call Center Services

70% Other

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United Call Center Solutions

Undisclosed

< $25 / hr

10 - 49

Dearborn, MI

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

10% Call Center Services

10% Sales Outsourcing

80% Other

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AdvantageCS

Undisclosed

Undisclosed

50 - 249

Ann Arbor, MI

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

10% Call Center Services

5% Sales Outsourcing

85% Other

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Clementine Live Answering Service

$1,000+

< $25 / hr

10 - 49

Harper Woods, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

25% Sales Outsourcing

50% Other

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Medivantek Medical Billing Services

Undisclosed

Undisclosed

10 - 49

Clinton TWP, MI

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Call Center Services

15% Sales Outsourcing

75% Other

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Bennett Communication Solutions

$1,000+

$25 - $49 / hr

2 - 9

Flint, MI

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

16% Sales Outsourcing

44% Other

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Specialties

Inbound Appointment Setting Order Processing Virtual Receptionist Telemarketing Third Party Verification Outbound Lead Generation Answering Services Sales Outsourcing

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Top Call Center Services & Voice Services in Michigan

List of the Top Michigan Call Center Companies & Voice Services

Reviews mention Detail-oriented

Outbound Lead Generation for Marketing Services

Sales Prospecting & Lead Generation for Robotics Company

Appointment Setting for a Wholesale Distributor

Appointment Setting Services for Material Handling Company

Market Research & Call Center Services for Home Appraisal Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Collaborative

Call Center Services for Gaming Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Efficient

Call Center Services for Professional Services Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Flexible

Call Center Services for MarTech Company

Call Center Services for Third-Party Management Company

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 5 Michigan Call Center Companies & Voice Services

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

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Related Services

Specialties

Nearby Locations