Top Call Center Services & Voice Services in Madison
0 Leaders 11 Contenders
11 Companies
List of the Top Madison Call Center Companies & Voice Services
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$10,000+Undisclosed50 - 249Serves Madison, United StatesServices provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSee all 69 projectsSalesRoads is a distinguished provider of outbound call center and telemarketing services, adept at generating leads and enhancing sales pipelines. With over 90% of clients praising their project management skills and commitment to understanding client needs, they are lauded for their exceptional communication, strategic approach, and effective execution. Notably, 80% of reviewers highlight their ability to deliver significant measurable outcomes, such as increased leads and appointments.
4 of 4 reviews are 5 stars$50,000 – $199,999 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
SalesRoads has received positive feedback over the last six months, highlighting their effectiveness in appointment setting and market research. Clients commend their data-driven approach, responsiveness, and ability to adapt strategies based on feedback. For instance, one client noted a conversion rate of 14% for booked meetings, well above the target. Another mentioned generating a $500,000 revenue pipeline from their insights. Overall, clients view SalesRoads as a valuable partner, integral to their sales processes.Was this helpful?
28 of 38 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 38 ReviewsCall Center Services PROJECT HIGHLIGHT
Appointment Setting Services for Material Handling Company
5.0 — SalesRoads (formerly VSA Prospecting) managed lead generation and appointment setting for a material handling company. The team works hand-in-hand with the client to develop scripts and narrow down Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
SalesRoads has received positive feedback regarding its cost-effectiveness and value for money. Clients frequently highlighted the reasonable pricing and the quality of service delivered. For instance, one client noted that they chose SalesRoads due to its 'good value for cost' and high ratings. Another mentioned a significant return on investment, citing that SalesRoads helped grow their program to include numerous clients, resulting in substantial revenue. Overall, clients expressed satisfaction with the results relative to their investment.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Madison, United StatesServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Experienced
Overall, client feedback regarding Hugo Inc.'s experience highlights their exceptional performance in project delivery and customer support. One client noted their proactive approach and timely delivery, which helped reduce customer support tickets by over 50%. Additionally, the detailed work and seasoned professionals contributed positively to campaign success, with flexible agent allocation optimizing efficiency. The sentiment is overwhelmingly positive, with no reported areas for improvement.-
Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo impressed us with: Quality and Detail: Their work reflected meticulous attention to detail, consistently delivering excellent outcomes. Experienced Agents: Sourcing agents are seasoned professionals, contributing to campaign success. Dynamic Scalability: Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read moreWas this helpful?
Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
$5,000+< $25 / hr1,000 - 9,999Serves Madison, United StatesServices provided
20% Call Center Services50% Customer Service Outsourcing10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
17 of 21 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 21 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read moreWas this helpful?
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Madison, United StatesServices provided
30% Call Center Services30% Back Office Outsourcing20% Customer Service Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 13 projectsSixEleven Global Services and Solutions, Inc. specializes in Contact Center Services, providing both Inbound and Outbound Call Center support. Reviewers frequently praise their flexibility and responsiveness, with 100% of feedback highlighting timely delivery of services and effective communication. Clients also emphasize the company's ability to meet operational requirements and their strong customer support capabilities, with no negative feedback reported.
1 of 3 reviews are 5 stars2 new reviews for Call Center Services servicesUnknown avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
SixEleven Global Services and Solutions, Inc. has received positive feedback in recent reviews, highlighting their effective project management and responsiveness to client needs. Clients praised the company's ability to deliver timely and flexible outsourcing support, contributing to smooth business operations. Specific commendations included their adaptability to changing requirements and the quality of their recruitment and onboarding processes. Overall sentiment reflects satisfaction, with no significant areas for improvement noted by clients.Was this helpful?
1 of 3 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 monthsUnknown avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchSixEleven Global Services and Solutions, Inc. is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed10 - 49Madison, WI
Services provided
66% Call Center Services34% Customer Service OutsourcingTorcom is a small call center company based in Madison, Wisconsin. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Madison, WI
Services provided
20% Back Office Outsourcing20% Direct Marketing20% Market Research +3 services20% Sales Outsourcing10% HR Outsourcing10% TranscriptionCORE Company Ltd. Is a midsize Direct Marketing company based in Madison, Wisconsin. Their services include Direct Marketing and Market Research.
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$1,000+$50 - $99 / hr2 - 9Fox Lake, WI
Services provided
35% Marketing Strategy35% Sales Outsourcing30% Direct MarketingSee all 6 projectsTwin Peak Strategies is a lead generation and marketing agency known for its comprehensive approach in enhancing sales strategies through email marketing, outbound calls, and strategic guidance. Reviews indicate a high level of satisfaction, with 100% of respondents praising their project management and communication skills. Clients commend their ability to consistently deliver qualified leads, effective outreach, and personalized solutions, all while aligning with company values and demonstrating a strong cultural fit.
Industry Experience
Twin Peak Strategies has received favorable feedback primarily in the Advertising & Marketing and Information Technology sectors. Clients praised their lead generation capabilities, strategic insights, and adaptability in executing marketing campaigns. In Advertising & Marketing, they demonstrated a strong impact on driving qualified leads at reduced costs. In Information Technology, they effectively refined value propositions and client targeting. Overall, sentiment across industries reflects a high level of satisfaction with their project management and commitment to client success.
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Consulting Advertising & marketing Information technologyWas this helpful?
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Madison-based clients praise Twin Peak Strategies for quickly identifying ideal customer profiles and sharpening value propositions. They highlight its cold-calling, email outreach, and appointment-setting work, along with timely delivery, proactive communication, and strategic guidance that helped launch more targeted campaigns.Read Local ReviewsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999Loves Park, IL
Services provided
50% Call Center Services50% Customer Service OutsourcingSee all 2 projectsThe Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement.
Reviews mention Efficient
Clients have expressed high satisfaction with The Connection's efficiency, noting substantial improvements in customer service outcomes. One client highlighted their effectiveness in handling customer calls, stating that 90% of issues are resolved, resulting in a monthly savings of approximately $25,000. Additionally, they praised the company's ability to adapt and enhance their strategies for improved customer interaction, indicating a strong commitment to efficiency and effectiveness in their operations.-
Answering Services & Customer Inquiry Support for Products Firm
4.0 Aug 11, 2017Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time.
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1 of 2 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Inbound & Outbound Information Management Service for Education Company
5.0 — Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The Connection is recognized for its cost-effectiveness and value for money, with clients noting significant savings on operational costs. One client reported a monthly savings of approximately $25,000 and efficient handling of 100-150 daily calls, while another highlighted savings of around 30 employees' billable hours. The monthly billing structure is appreciated, allowing for flexibility based on call volume. Overall, clients express high satisfaction with the service's effectiveness and adaptability, indicating a strong return on investment.Was this helpful?
See All Locations (4)Loves Park, IL
1975 Harlem Road
Loves Park, IL 6111150 - 75
815.639.9296
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$1,000+< $25 / hr50 - 249New Berlin, WI
Services provided
70% Call Center Services20% E-Commerce Development10% BI & Big Data Consulting & SICall center service Christopher Morgan is based in New Berlin, Wisconsin. They provide Call Center Services and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Mukwonago, WI
Services provided
35% Customer Service Outsourcing35% Sales Outsourcing30% Email MarketingPinky Sky Marketing is a Customer Service Outsourcing company. Founded in 2007, the agency provides Customer Service Outsourcing and Sales Outsourcing.
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$1,000+$100 - $149 / hr10 - 49Sussex, WI
Services provided
19% Call Center Services19% IT Managed Services19% Search Engine Optimization +5 services19% Web Design6% Content Marketing6% E-Commerce Development6% Pay Per Click6% Social Media MarketingOne Click Inc is a Sussex, Wisconsin-based SEO services firm. The team offers Search Engine Optimization and Web Design.
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$5,000+$100 - $149 / hr10 - 49Hartland, WI
Services provided
20% Web Design15% Digital Strategy15% Social Media Marketing +5 services10% Content Marketing10% Public Relations10% Sales Outsourcing10% Search Engine Optimization10% Video ProductionFounded in 2011, Guarantee Digital is a web design company. The agency focuses on Web Design and Digital Strategy, and is small.
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UndisclosedUndisclosed2 - 9Hartland, WI
Services provided
20% Direct Marketing20% E-Commerce Development20% Event Management +2 services20% Market Research20% Sales OutsourcingEstablished in 2011, ClearVision Strategic Marketing is a small Sarasota, Florida-based Direct Marketing company. Their services include Direct Marketing and Market Research.
Read moreSee All Locations (3)Hartland, WI
1018 Woods Drive # 110
Hartland, WI 530292 - 5
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UndisclosedUndisclosed2 - 9Madison, WI
Services provided
50% Business Consulting50% Sales OutsourcingLaunched in 2004, Intelligent Conversations is a Business Consulting and Sales Outsourcing company. The firm offers Business Consulting and Sales Outsourcing, and is small.
Read moreSee All Locations (2)Madison, WI
5201 Old Middleton Rd
Madison, WI 53705Was this helpful?
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$5,000+$100 - $149 / hr2 - 9Madison, WI
Services provided
48% Call Center Services52% Customer Service OutsourcingAnswering Innovations is a Customer Service Outsourcing company. They were launched in 1977 and focus on Customer Service Outsourcing and Call Center Services.
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List of the Top Madison Call Center Companies & Voice Services
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UndisclosedUndisclosed10 - 49Madison, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
66% Call Center Services34% Other -
UndisclosedUndisclosed250 - 999Madison, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$1,000+$50 - $99 / hr2 - 9Fox Lake, WI
Ability to deliver
20.2/40.016.8/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
35% Sales Outsourcing65% Other -
$1,000+< $25 / hr1,000 - 9,999Loves Park, IL
Ability to deliver
18.6/40.014.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249New Berlin, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Call Center Services30% Other -
UndisclosedUndisclosed2 - 9Mukwonago, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Sales Outsourcing65% Other -
$1,000+$100 - $149 / hr10 - 49Sussex, WI
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
19% Call Center Services81% Other -
$5,000+$100 - $149 / hr10 - 49Hartland, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Hartland, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Madison, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$5,000+$100 - $149 / hr2 - 9Madison, WI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
48% Call Center Services52% Other
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