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Top BPO Companies in Springfield

Ratings Updated: February 3, 2026

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Featured

What are Featured Providers?
Solvo Global

5.0 7 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Springfield, United States

Services provided

30% Back Office Outsourcing

15% Call Center Services

10% Finance & Accounting Outsourcing (FAO) +5 services

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Solvo Global is a professional staffing and outsourcing company that provides services across various industries, including entertainment, technology, and legal services. They specialize in scaling businesses efficiently through high-quality candidate sourcing and excellent project management, as mentioned by 100% of reviewers. Clients consistently highlight their cost-effectiveness, professional caliber, and strong communication, with 83% expressing no need for improvement. Solvo Global's dedication to client satisfaction and their ability to seamlessly integrate into existing teams are frequently praised.

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Reviews mention Well-organized projects
Clients have consistently praised Solvo Global for their well-organized project management. One CEO noted, 'Every process is now documented,' highlighting the company's commitment to thorough documentation and standard operating procedures. The seamless communication and proactive nature of Solvo's staff further emphasize their organizational efficiency. Overall, the sentiment reflects strong satisfaction with Solvo Global's structured approach, which has effectively alleviated operational burdens for clients.

BPO Services for Management Consulting Firm

5.0 Nov 22, 2021

Solvo mapped out my business processes to create a well-documented SOP and provides me with access to KPI dashboards. This reflects their ability to organize projects efficiently and ensure that all procedures are clearly outlined. My employees are extremely proactive and are constantly looking for a better way to do things.
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Industry Experience

Solvo Global has demonstrated expertise across various industries, including Arts & Entertainment, Sports, Legal, Information Technology, and Business Services. Clients commend their high-quality talent acquisition, effective communication, and professional project management. The overall sentiment reflects strong satisfaction, particularly in the Legal and Business Services sectors, where they have notably improved operational efficiency and cost-effectiveness. Their ability to customize solutions and provide skilled staff makes them a valuable partner for projects in these industries.
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Arts, entertainment & music Sports Legal Other Industry Information technology Business services

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More responsive than most other service providers

Solvo Global is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Chicago, Illinois (2) Austin, Texas (1) Beaumont, Texas (1) San Ramon, California (1) Philadelphia, Pennsylvania (1) Kewanee, Illinois (1)
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Springfield, United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.

BPO & Customer Service Support for Financial Services Co

4.5 Jun 27, 2024

The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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Remote CoWorker

4.8 172 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Springfield, United States

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.

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Reviews mention Flexible
Overall sentiment regarding Remote CoWorker's flexibility is highly positive, with clients praising their adaptability and responsiveness. One client noted, 'The virtual assistant's responsiveness is impressive—they are quick to adapt to any changes or feedback, showing flexibility.' Another remarked on their 'flexibility to change and help you in your specific situation.' This consistent feedback highlights Remote CoWorker's ability to meet dynamic project needs, ensuring a tailored approach that aligns with client expectations.

Virtual Assistance for Financial Advisory & Consulting Firm

5.0 Sep 29, 2024

Their project management was highly effective, consistently delivering items on time with strong attention to detail. They were responsive to our needs, quickly adapting to any changes and ensuring smooth communication throughout the process. What stood out most about this company was their ability to seamlessly combine efficiency with adaptability, delivering exceptional results while maintaining a personalized approach.
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Document Processing Support for Construction Management Co

5.0 May 28, 2024

They delivered over and above what was needed. Projects were delivered on time and to a high quality, just what I needed. Flexibility to change and help you in your specific situation was most impressive about this company.
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BPO & Call Center Services for Educational Provider

4.0 Feb 19, 2024

Remote CoWorker has been extremely easy to work with, as their process is quick and flexible. Remote CoWorker's flexibility is impressive. They've been extremely quick and responsive, and they also have flexible contract terms, which have been very useful.
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Staffing & Back Office Outsourcing for E-Learning Company

5.0 Oct 26, 2023

The staff member has been flexible, enthusiastic and hard working. The administration team is extremely responsive and very quick to assist with problems. The company removes any inertia associated with hiring a virtual assistant.
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Industry Experience

Remote CoWorker has demonstrated expertise across diverse industries including Real Estate, Healthcare, Legal, and Business Services. Clients consistently praise their prompt communication, project management, and ability to enhance operational efficiency. Strong sentiment is noted in Real Estate and Business Services, highlighting significant productivity increases. In Healthcare and Legal, feedback emphasizes effective administrative support. Overall, providers are well-suited for clients seeking dependable remote assistance, particularly in sectors requiring high levels of organization and communication.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (51) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's cost-effectiveness and value for money, with numerous reviews praising their competitive pricing and high-quality service. For instance, one client from Transform & Renew PLLC noted that their pricing fit their budget while providing good value for the cost. Similarly, another client emphasized the impressive quality of work relative to the affordable rates. Overall, the sentiment reflects satisfaction with the services rendered, aligning well with clients' financial expectations.
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United States (106) Canada (3) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)
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TECHSPEED INC

4.9 17 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Springfield, United States

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a business process outsourcing company specializing in data entry, data management, and customer service. Reviews highlight their impressive project management, responsive communication, and high accuracy in data-related tasks. Notably, 100% of reviewers praised their ability to deliver projects on time and their adaptability to client needs, while 0% reported any areas for improvement.

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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of TECHSPEED INC reflect a strong overall sentiment, highlighting their responsiveness and high-quality service. Clients appreciated the company's ability to deliver accurate and timely results, such as processing over 1,300 time cards weekly and managing extensive product catalogs efficiently. Notably, one review commended their proactive communication and commitment to understanding client needs. Overall, clients expressed satisfaction with the partnership, noting no significant areas for improvement.
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Industry Experience

TECHSPEED INC has demonstrated expertise across various industries, including Home Services, Retail, Financial Services, Real Estate, and Politics. Clients consistently praise their project management, responsiveness, and high-quality deliverables. In Home Services, they excelled in data entry and customer service, while in Retail, they successfully cleaned up extensive product catalogs. The Financial Services sector highlighted their capabilities in data conversion and scraping. Overall, feedback across industries is overwhelmingly positive, indicating their strong fit for clients seeking reliable data management and operational support.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Advertising & marketing Financial services Retail Healthcare Home Services Politics

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and strong value for money. For instance, one client noted that their pricing fit within budget while delivering excellent service. Another emphasized their ability to deliver quality results at a reasonable cost, stating they received top-notch research at an extremely competitive price. Overall, feedback reveals a high satisfaction rate with the cost-effectiveness of their services, coupled with a strong commitment to quality and responsiveness.
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United States (15) Canada (1)

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Nurse Staffing Agency

Not yet reviewed

$50,000+

$50 - $99 / hr

50 - 249

Springfield, MA

Services provided

60% Business Consulting

25% Customer Service Outsourcing

15% Sales Outsourcing

Nurse Staffing Agency is a Business Consulting company established in 2016. Their team specializes in Business Consulting and Customer Service Outsourcing.
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ct home specialist

Not yet reviewed

$25,000+

Undisclosed

50 - 249

Somers, CT

Services provided

40% Call Center Services

30% Contract Manufacturing

10% Commercial Property Management +2 services

10% Content Marketing

10% Direct Marketing

Ct home specialist is an answering service company. Located in Somers, Connecticut, their team provides Call Center Services and Contract Manufacturing.
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Featured

What are Featured Providers?
HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Springfield, United States

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Great team
Clients consistently express high satisfaction with HelpSquad, highlighting their exceptional team collaboration and understanding of project requirements. One reviewer noted, "HelpSquad delivered exactly what we needed," and praised the entire team's expertise, stating, "Everyone seemed to know what they were doing." The overall sentiment reflects a strong appreciation for their ability to enhance operational efficiency, with an emphasis on timely and effective project management.

Virtual Agent Dev for Omnichannel Support Solutions Co

5.0 Feb 22, 2024

I want to congratulate the whole team because everyone seemed to know what they were doing. HelpSquad's ability to perfectly understand our needs was their strongest point. I didn't think there was anything they could improve on because I had such a good experience working with them.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)
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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Springfield, United States

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention Flexible
Overall, client feedback reflects a highly positive sentiment regarding Boldr.'s flexibility. Clients noted their ability to adapt strategies and solutions to meet evolving needs, with one stating, "Boldr has been very supportive and flexible with us when it comes to our requests and processes." Another client emphasized their exceptional level of customization, stating that Boldr. understands their specific needs and provides tailored support solutions. This adaptability has been instrumental in fostering successful partnerships across various projects.

PEO Support for Baby Registry Platform

4.5 Aug 12, 2022

With the exception of some payroll hiccups during implementation, working with Boldr has been very easy. They are flexible, responsive, and helpful. Boldr is a partner we hope to continue to work with for years to come.
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Data Services Outsourcing for Machinery Mnfctrng Company

5.0 Aug 5, 2022

I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us when it comes to our requests and processes.
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Customer Service for E-Commerce and Consumer Products Co.

5.0 Jul 19, 2022

From a personnel standpoint, they’ve been highly responsive to the way we treat individuals at our company and by extension their team. Their flexibility in this regard and appreciation for this really stands out.
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BPO, EOR & Customer Service Outsourcing for Online Platform

5.0 Feb 11, 2025

They’re very quick, responsive, and flexible. We primarily communicate over Gmail and Slack. Then, we have regular meetings over Google Meet. Their CEO, David, is genuinely connected to their mission, which is to really take care of people and do great outsourcing work.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.
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United States (6) Austria (1) Canada (1)

Mérida, Mexico

3F Conexion 60, Calle 60 #346
Mérida, Mexico 97000
151 - 200

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Springfield, United States

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Puts the customer first
Big Outsource consistently demonstrates a customer-first approach, as highlighted by clients who praised their dedication to understanding unique business needs and delivering tailored solutions. One client noted their commitment to success, emphasizing that Big Outsource became a genuine partner rather than just a service provider. Another client appreciated their timely communication and responsiveness, stating, 'They always deliver on time' and expressing satisfaction with the collaborative environment that fostered effective project management.

Customer Service Outsourcing for E-Commerce Retail Company

5.0 Aug 16, 2023

Big Outsource exhibited exceptional project management skills. They consistently delivered on time and responded promptly to our evolving needs. Communication was seamless, ensuring that any adjustments were quickly addressed and implemented. Their agility allows us to adapt to market changes and customer demands effectively. What truly impressed us about Big Outsource was their unwavering commitment to our success. They went beyond being an outsourcing provider; they became a genuine partner invested in our growth.
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5 of 5 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 5 times in the past 6 months
Recent reviews of Big Outsource highlight a consistently positive client experience, with notable successes in improving operational efficiency and client communication. Clients reported significant reductions in workload, such as a 70% decrease in administrative tasks and improved response times from over 18 hours to under 4 hours. Feedback emphasized their reliability, quick adaptability, and proactive problem-solving. However, some clients suggested enhancements like weekend support and more proactive tool recommendations, indicating areas for potential growth.
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More responsive than most other service providers

Big Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)
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Strategic Sales & Marketing

4.7 22 reviews

$1,000+

$50 - $99 / hr

50 - 249

Farmington, CT

Services provided

100% Sales Outsourcing

Strategic Sales & Marketing is a telemarketing and lead generation company specializing in outbound sales and appointment setting. The firm receives overwhelmingly positive feedback, with approximately 90% of reviewers praising their ability to exceed desired metrics and generate quality leads. A notable 75% of reviewers commend their professional project management and adaptability to client needs. Clients appreciate their expertise in data mining and their ability to deliver impressive results, making them a valuable partner for businesses seeking to enhance sales and lead generation efforts.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiment regarding the reasonable pricing of Strategic Sales & Marketing's services. One client noted an investment of $2,500 for 30 hours of service per month, highlighting that this cost was lower than onboarding a new team member. Additionally, the client emphasized that the value received significantly outweighed the investment, as 65% of their business came from leads generated by Strategic, making the engagement highly cost-effective.

Telemarketing for Health & Human Services Consultancy

5.0 Feb 15, 2018

About 65% of Berkshire’s work came from the leads Strategic was able to bring in during that four years. The results spoke for themselves and it was as successful as it could’ve been. Hiring them was cheaper than onboarding someone to our own team.
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Industry Experience

Strategic Sales & Marketing has demonstrated notable expertise across various industries including Manufacturing, Healthcare, Financial Services, Business Services, Consulting, and Education. Clients commend their ability to generate quality leads and deliver impressive sales growth metrics, particularly in Manufacturing and Healthcare sectors, indicating strong overall satisfaction. Their strengths lie in data mining, adaptability, and effective communication with clients. Businesses seeking robust lead generation and telemarketing services will find them a suitable partner in these industries.
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Manufacturing Healthcare Other Industry Financial services Consulting Business services Education Software IT Services Hospitality & leisure Information technology Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $200,000 to $999,999 (6) $50,000 to $199,999 (5) Less than $10,000 (2)

What Clients Have Said
Overall, clients of Strategic Sales & Marketing express positive sentiments regarding the company's cost and value for money. Many reviews highlight the impressive ROI, with one client noting a 300% return on investment. Clients appreciated the consistent performance, with one remarking that the engagement stayed within budget and exceeded expected metrics. However, a few clients mentioned concerns about pricing flexibility and the need for smaller service packages. Overall, the feedback indicates that clients find their services cost-effective and valuable.
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Dallas, Texas (2) New York City, New York (2) New Haven, Connecticut (1) Vestal, New York (1) Valrico, Florida (1) East Peoria, Illinois (1) Fort Wayne, Indiana (1) Bellmore, New York (1) North Charleston, South Carolina (1) Morristown, Tennessee (1) Long Island City, New York (1) San Jose, California (1) Scottsdale, Arizona (1) Seattle, Washington (1) Sudbury, Massachusetts (1) Herndon, Virginia (1) Sellersville, Pennsylvania (1) Monroe, Connecticut (1)
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SS&C Technologies

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Windsor, CT

Services provided

60% Call Center Services

20% Accounting

20% Custom Software Development

Headquartered in Windsor, Connecticut and Boston, Massachusetts, SS&C Technologies is a call center service. They specialize in Call Center Services and Accounting.
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CROCKER

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Springfield, MA

Services provided

60% Call Center Services

40% IT Managed Services

CROCKER is an answering service company. They focus on Call Center Services and IT managed services and were founded in 1963. The agency is based in Springfield, Massachusetts.
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REVA Global LLC

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

West Hartford, CT

Services provided

50% Call Center Services

30% Back Office Outsourcing

10% Pay Per Click +1 service

10% Search Engine Optimization

REVA Global LLC, a telephone answering service, was founded in 2014. The firm specializes in Call Center Services and Back Office Outsourcing.
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ACC

4.6 10 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Bristol, CT

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

ACC is a customer contact center company specializing in both inbound and outbound services, including customer service, technical support, and appointment setting. Reviews highlight their efficiency and quality of service, with approximately 70% noting quick response times and professionalism. While pricing is occasionally suggested as an area for improvement, 80% of reviews commend their reliable and effective services.

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Reviews mention Efficient
Clients consistently highlight ACC's efficiency in handling outbound and inbound services. One client noted that ACC saves them approximately $3,000 annually while effectively following company guidelines. Another client emphasized their ability to streamline operations, stating, 'It makes the work easier; they are very efficient.' Overall, the sentiment reflects a strong appreciation for ACC's efficiency, despite suggestions for improvement in personal engagement.

Customer Verification for Business Service

4.5 Nov 2, 2017

They are not very personable, but they are efficient. Efficiency.
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Customer Phone Support for Consumer Products Firm

4.0 Aug 11, 2017

It makes the work easier, they are very efficient. They are honest and efficient.
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Industry Experience

ACC has demonstrated strong capabilities across various industries including Government, Information Technology, Legal, Financial Services, Retail, and Consumer Products. Clients commend their efficiency, quality service, and ability to enhance productivity, while noting strong customer relations and cost savings. Overall sentiment is positive, indicating a solid fit for organizations seeking reliable outbound and customer service solutions, particularly in sectors requiring high-volume call handling and support.
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Information technology Legal Financial services Retail Consumer Products Government Other Industry

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Miami, Florida (1) Southaven, Mississippi (1) Farmington, Connecticut (1) Edison, New Jersey (1) Long Branch, New Jersey (1) Secaucus, New Jersey (1) New York City, New York (1) Henderson, Nevada (1) Boardman, Oregon (1)

Review Rating from Springfield Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Farmington clients commend ACC for their inbound call services, which have been operational since 2012. They excel in handling high call volumes, boosting sales, and maintaining excellent communication, making them a trusted partner for cost-effective, quality customer service solutions.
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What are Featured Providers?

TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

Bogotá, Colombia

Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911
More than 5k

+57 601 743 3303

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Connecticut Medical Billing Services

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Glastonbury, CT

Services provided

100% Back Office Outsourcing

Connecticut Medical Billing Services is a Back Office Outsourcing company. The Glastonbury, Connecticut-based company was established in 2019. Their services include Back Office Outsourcing.
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Sales Desk Solutions

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Northampton, MA

Services provided

75% Call Center Services

25% Sales Outsourcing

Launched in 2021, Sales Desk Solutions is a call center service. The team provides Call Center Services and Sales Outsourcing and is in Northampton, Massachusetts.
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Prime Communications

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Glastonbury, CT

Services provided

100% Call Center Services

Prime Communications is a telephone answering service. The Glastonbury, Connecticut-based firm was founded in 1982. Their services include Call Center Services.
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Universal Connectivity

Not yet reviewed

$1,000+

Undisclosed

2 - 9

West Hartford, CT

Services provided

20% Call Center Services

20% Cloud Consulting & SI

20% Unified Communications Consulting & SI +4 services

15% IT Managed Services

10% Cybersecurity

10% IT Strategy Consulting

5% Other IT Consulting and SI

Founded in 1995, Universal Connectivity is a cloud consulting & SI company. The team offers cloud consulting & SI and unified communications consulting & SI.
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City Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rocky Hill, CT

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

City Locksmith Store is a Business Consulting company. The company is located in Rocky Hill, Connecticut. Their services include Business Consulting and Back Office Outsourcing.
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Partner in Publishing

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

Glastonbury, CT

Services provided

20% Sales Outsourcing

15% Content Marketing

10% Customer Service Outsourcing +10 services

10% Email Marketing

5% Event Marketing

5% Graphic Design

5% Market Research

5% Marketing Strategy

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

5% Video Marketing

5% Web Design

Partner in Publishing is a small Glastonbury, Connecticut-based Sales Outsourcing company. Their services include Sales Outsourcing and Content Marketing.
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Global Help Desk Services, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Rocky Hill, CT

Services provided

70% Call Center Services

30% IT Managed Services

Global Help Desk Services, Inc. , a telephone answering service, was founded in 2002. The firm offers Call Center Services and IT managed services, and is midsize.
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Web Focus LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Middletown, CT

Services provided

35% Call Center Services

35% Translation

30% Customer Service Outsourcing

Web Focus LLC is a call center. The team focuses on Call Center Services and Translation, and the company is located in Middletown, Connecticut.
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Telserv LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cromwell, CT

Services provided

100% Call Center Services

Telserv LLC, an answering service, was founded in 2002. The agency provides Call Center Services.
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UHealthSolutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Shrewsbury, MA

Services provided

50% Back Office Outsourcing

30% Call Center Services

20% Customer Service Outsourcing

UHealthSolutions, a Back Office Outsourcing company, was launched in 2001. The team specializes in Back Office Outsourcing and Call Center Services.
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Medical Practice Management & Consulting, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Orange, MA

Services provided

20% Accounting

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Corporate Law

20% Corporate Training & Coaching

Medical Practice Management & Consulting, LLC is a Business Consulting company. Based in Orange, Massachusetts, the firm specializes in Business Consulting and Back Office Outsourcing.
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Brass Valley

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Grafton, MA

Services provided

100% Document Digitization & Management

Brass Valley is a small Document Digitization & Management company. They offer Document Digitization & Management and were launched in 2000.
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Master Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Wallingford, CT

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Master Locksmith Store is a Business Consulting company. Their team is based in Wallingford, Connecticut and offers Business Consulting and Back Office Outsourcing.
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BCS CallProcessing Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Marlborough, MA

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing

BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.
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3PL World Wide

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Southington, CT

Services provided

30% Logistics & Supply Chain Consulting

20% Call Center Services

20% Fulfillment +2 services

20% Warehousing & Distribution

10% Freight forwarding

Headquartered in Southington, Connecticut, 3PL World Wide is a midsize Logistics & Supply Chain Consulting company. The team offers Logistics & Supply Chain Consulting and Call Center Services.
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DSO Medplus

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Stonington, CT

Services provided

50% Back Office Outsourcing

50% Call Center Services

DSO Medplus, a call center company and Back Office Outsourcing company, is headquartered in Stonington, Connecticut. The team specializes in Call Center Services and Back Office Outsourcing.
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Northland Marketing LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Hartford, CT

Services provided

15% Pay Per Click

15% Sales Outsourcing

15% Search Engine Optimization +4 services

15% Social Media Marketing

15% Web Design

15% Web Development

10% Video Marketing

Established in 2020, Northland Marketing LLC is a small social media marketing firm. Their team specializes in Social Media Marketing and Search Engine Optimization.
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Todd M. LeMieux

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Springfield, MA

Services provided

40% Graphic Design

20% Marketing Strategy

10% Advertising +3 services

10% Back Office Outsourcing

10% Branding

10% Logo

Todd M. LeMieux is a graphic design company. They provide Graphic Design and Marketing Strategy and were established in 1990.
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ARC Quality Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Orange, CT

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Launched in 1996, ARC Quality Solutions is a phone answering service. The agency specializes in Call Center Services and Customer Service Outsourcing.
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E Circle Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Manchester, CT

Services provided

10% Advertising

10% Broadcast Video

10% Content Marketing +7 services

10% Email Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Production

10% Web Design

Launched in 2003, E Circle Marketing is an Advertising company. Their services include Advertising and Social Media Marketing.
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BlueHive Exhibits

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Worcester, MA

Services provided

10% AR/VR Development

10% Back Office Outsourcing

10% Branding +7 services

10% Content Marketing

10% Event Marketing

10% Graphic Design

10% Interior Design

10% Market Research

10% Marketing Strategy

10% Video Production

Launched in 2005, BlueHive Exhibits is a branding firm. The team specializes in Branding and Market Research.
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RBD Electronics

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Dalton, MA

Services provided

40% IT Managed Services

20% BI & Big Data Consulting & SI

20% Document Digitization & Management +1 service

20% Waste Management

Based in Dalton, Massachusetts, RBD Electronics is an IT managed services company. They provide IT managed services and BI & big data consulting & SI.
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Reptide Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Harvard, MA

Services provided

100% Back Office Outsourcing

Reptide Media is a Harvard, Massachusetts-based Back Office Outsourcing company. The team offers Back Office Outsourcing.
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SalesAmp

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Woonsocket, RI

Services provided

20% Content Marketing

20% Sales Outsourcing

15% Digital Strategy +3 services

15% Email Marketing

15% Marketing Strategy

15% Social Media Marketing

SalesAmp is a Content Marketing company. They are based in Woonsocket, Rhode Island and have small team. Their team provides Content Marketing and Sales Outsourcing.
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Tunstall Americas

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Pawtucket, RI

Services provided

100% Customer Service Outsourcing

Tunstall Americas is a Customer Service Outsourcing company. They are based in Pawtucket, Rhode Island and have midsize team. Their team offers Customer Service Outsourcing.
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Ekaru

5.0 1 review

$1,000+

$100 - $149 / hr

10 - 49

Westford, MA

Services provided

50% IT Managed Services

30% Cybersecurity

10% Customer Service Outsourcing +1 service

10% IT Strategy Consulting

Ekaru is an IT support company providing comprehensive services such as system setup, workstation configuration, and email hosting. Clients commend Ekaru for their timely response and effective project management, with 100% positive feedback highlighting their support, communication, and client engagement. They are particularly valued for their ability to seamlessly support business infrastructure needs.

See all 1 projects

Industry Experience

Ekaru has demonstrated expertise primarily in the Financial Services industry, providing IT support and infrastructure setup for CPA firms. Clients praise their timely response and project management capabilities, noting strong communication and a supportive approach. The overall sentiment is highly positive, with clients recommending Ekaru for businesses looking to scale their IT needs. Ekaru's strengths lie in their ability to adapt to client demands and manage complex IT challenges efficiently.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Ekaru's services as cost-effective, noting a reasonable base service fee of around $80 per month, with additional expenses for specific tasks. One client mentioned investing approximately $25,000 over five years, indicating value through consistent support. Positive feedback highlights Ekaru's timely responsiveness and project management skills, reinforcing the belief that initial setup costs are worthwhile for long-term benefits. Overall, clients recommend Ekaru for its reliable service and solid value for money.
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2matic Interactive

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

West Hartford, CT

Services provided

10% AI Development

10% Business Consulting

10% E-Commerce Development +7 services

10% Email Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Marketing

10% Video Production

10% Web Design

Based in West Hartford, Connecticut, 2matic Interactive is a social media marketing agency. They offer Social Media Marketing and Email Marketing.
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Commercial Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Smithfield, RI

Services provided

100% Call Center Services

Call center service Commercial Solutions is headquartered in Smithfield, Rhode Island. Launched in 2002, the team specializes in Call Center Services.
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LQ Digital

Not yet reviewed

$100,000+

$150 - $199 / hr

250 - 999

Shelton, CT

Services provided

25% Search Engine Optimization

15% Affiliate Marketing

15% Social Media Marketing +5 services

10% Call Center Services

10% Conversion Optimization

10% Demand Generation Marketing

10% Digital Strategy

5% Performance Marketing

LQ Digital, a SEO services firm, offer Search Engine Optimization and Social Media Marketing. They were established in 2006.
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Shelton, CT

100 Beard Sawmill Rd
Shelton, CT 06484
41 - 49

See All Locations (3)

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Inbox Insight

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Framingham, MA

Services provided

25% Email Marketing

25% Market Research

25% Sales Outsourcing +1 service

25% Search Engine Optimization

Inbox Insight is a Market Research company. They were launched in 2010, and their services include Market Research and Email Marketing.
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Framingham, MA

1661 Worcester Road Suite 207
Framingham, MA 01701
101 - 150

015084245330

See All Locations (2)

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Locksmith & Key Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Milford, CT

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Locksmith & Key Store is a Business Consulting company. Established in 1979, the team specializes in Business Consulting and Back Office Outsourcing.
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Portable Insights

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Warwick, RI

Services provided

50% Call Center Services

50% Market Research

Portable Insights is a phone answering service and Market Research company founded in 2009. The agency focuses on Call Center Services and Market Research.
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Peerless Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Framingham, MA

Services provided

25% Branding

25% Content Marketing

25% Marketing Strategy +1 service

25% Sales Outsourcing

Founded in 2010, Peerless Media is a branding firm. The small team specializes in Branding and Marketing Strategy.
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Blue Glass Solutions

Not yet reviewed

$1,000+

$150 - $199 / hr

2 - 9

Townsend, MA

Services provided

20% AI Development

20% Call Center Services

20% Content Moderation Services +2 services

20% Corporate Training & Coaching

20% Customer Service Outsourcing

Blue Glass Solutions is an AI company. They are in Townsend, Massachusetts and have small team of experts. Their services include Artificial Intelligence and Call Center Services.
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Leverage BPO

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shelton, CT

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Finance & Accounting Outsourcing (FAO) +4 services

10% Graphic Design

10% Search Engine Optimization

10% Web Design

10% Web Development

Based in Shelton, Connecticut, Leverage BPO is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Boston Direct Inc

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Framingham, MA

Services provided

25% Back Office Outsourcing

25% Branding

25% Corporate Training & Coaching +1 service

25% Staffing

Boston Direct Inc, a Back Office Outsourcing company, is in Framingham, Massachusetts. Launched in 2006, the team offers Back Office Outsourcing and Branding.
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TCS of America Enterprises, LLC.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Brookline, NH

Services provided

70% Back Office Outsourcing

30% IT Managed Services

TCS of America Enterprises, LLC., a Back Office Outsourcing company, is located in Brookline, New Hampshire. The team focuses on Back Office Outsourcing and IT managed services.
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Chief Seconds

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New Haven, CT

Services provided

25% Fractional CMO Services

20% Branding

20% Content Marketing +2 services

20% Sales Outsourcing

15% Marketing Strategy

Chief Seconds is a Fractional CMO Services company. They are headquartered in New Haven, Connecticut, and their services include Fractional CMO Services and Branding.
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Coastal Consultants RI

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Providence, RI

Services provided

30% Business Consulting

20% Corporate Training & Coaching

20% Marketing Strategy +2 services

20% Sales Outsourcing

10% Branding

Coastal Consultants RI is a Business Consulting company. Founded in 2020, their team offers Business Consulting and Marketing Strategy.
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Harbor Networks

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Framingham, MA

Services provided

20% Compliance Consulting

20% Cybersecurity

20% IT Managed Services +3 services

20% Unified Communications Consulting & SI

10% Call Center Services

10% Corporate Training & Coaching

Unified communications consulting & SI company Harbor Networks focuses on unified communications consulting & SI and Cybersecurity. They are based in Framingham, Massachusetts and Harrison, New
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RMA Associates

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Johnston, RI

Services provided

20% Branding

20% Business Consulting

20% Public Relations +3 services

20% Sales Outsourcing

10% E-Commerce Development

10% Ecommerce Marketing

RMA Associates is a small Johnston, Rhode Island-based branding agency. The team provides Branding and Public Relations.
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HR Knowledge

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Mansfield, MA

Services provided

40% Accounting

20% Back Office Outsourcing

10% HR Consulting +3 services

10% HR Outsourcing

10% PEO/Employee Leasing

10% Recruiting

HR Knowledge is an Accounting company established in 2001. The firm provides Accounting and Back Office Outsourcing.
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Carnegie

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Westford, MA

Services provided

10% Branding

10% Conversion Optimization

10% Digital Strategy +7 services

10% Marketing Strategy

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

Carnegie, a branding firm, was launched in 1985. In Westford, Massachusetts, the team specializes in Branding and Marketing Strategy.
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Top BPO Companies in Springfield

List of the Top Springfield BPO Services

Reviews mention Well-organized projects

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Industry Experience

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Solvo Global is responsive

Reviews mention Personable

BPO & Customer Service Support for Financial Services Co

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What Clients Have Said

Reviews mention Flexible

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What Clients Have Said

Reviewed 4 times in the past 6 months

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What Clients Have Said

Reviews mention Great team

Virtual Agent Dev for Omnichannel Support Solutions Co

Industry Experience

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HelpSquad is very responsive

Reviews mention Flexible

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Reviews mention Puts the customer first

Customer Service Outsourcing for E-Commerce Retail Company

Reviewed 5 times in the past 6 months

Big Outsource is responsive

Reviews mention Reasonable pricing

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Reviews mention Efficient

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Industry Experience

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What Clients Have Said

Industry Experience

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What Clients Have Said

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