Top BPO Companies in Connecticut

Ratings Updated: October 3, 2026

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56 Companies

Country: United States

State: Connecticut

List of the Top Connecticut BPO Services

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Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Connecticut

Services provided

25% Back Office Outsourcing

15% Employer of Record (EOR) Services

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.

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Reviews mention High-quality work
Clients consistently commend Unity Communications for their high-quality work and timely delivery. One client noted their 'impressive level of dedication' and ability to exceed expectations, while another highlighted their 'high level of accuracy' and 'clear communications.' Additionally, the healthcare director praised their responsiveness and quality of deliverables. Overall, feedback reflects a strong sentiment of satisfaction regarding the quality of services provided by Unity Communications.

BPO for Online Media Company

5.0 Sep 5, 2023

Unity always delivers on time and on budget. We set specific measurable KPIs on a weekly basis. Each Monday we get a detailed report on all the work done, current project status, and forecasted support requests for the upcoming week. Their ability to effortlessly balance dual responsibilities—maintaining excellent customer service while also producing high-quality content—demonstrates a level of skill and efficiency that sets them apart in the BPO sector.
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BPO Services for Online Medical Supplies Retailer

5.0 Oct 11, 2022

Having Unity handle our duty processing has ensured that our customer service team is available to help assist our customers on the phone. Our phone drop rate has decreased, and the amount of orders being processed has increased as a direct result. The agents we work with daily are an absolute delight in our company chatrooms and video meetings. The talent they bring is unmatched.
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Staff Augmentation for E-Commerce Business

5.0 Nov 11, 2021

We have been nothing but impressed with Unity's ability to understand our requirements as a small business, and translate those requirements to an effective and successful solution that has helped us scale beyond anything we imagined possible. Again they have helped us operate, scale and provide a great deal of customer success that wouldn't have been otherwise possible.
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Virtual Assistant Recruitment for Spa

5.0 Sep 24, 2021

I’m giving Unity Communications 5 stars! They got my life back when I hired virtual assistants through them. I finally found this company that assigned me amazing virtual assistants that have all the skills I was looking for to manage everything I’ve been dealing with. Ever since I hired Unity, I was able to scale my business to a higher level and have more freedom and time with my family!
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BPO for E-commerce Mergers & Acquisitions Firm

5.0 May 13, 2020

By other measurements, we’re generally pleased with the partnership and the quality of work. We’re looking to expand the relationship and have them help with another level of data collection. Their communication is great. We have a Slack channel and we’re in constant communication as the business requires it throughout the day.
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Industry Experience

Unity Communications has demonstrated expertise across various industries, including telecommunications, healthcare, e-commerce, and media. Feedback highlights their strengths in customer service, project management, and operational efficiency. Clients in telecommunications appreciate their lead generation and order processing capabilities, while those in healthcare benefit from their administrative support in revenue cycle management. Overall sentiment is positive, with clients noting improved customer satisfaction and robust communication, making Unity a strong contender for projects in these sectors.
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IT Services Wellness & Fitness Healthcare Telecommunications Agriculture Information technology Supply Chain, Logistics, and Transport Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Other industries Other Industry Software Consumer Products Medical

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications has received positive feedback regarding their cost-effectiveness and overall value for money. Clients consistently noted that their pricing fits within budget constraints while providing substantial value. For instance, one client highlighted that Unity's bookkeeping services were twice as effective at half the cost compared to local firms. Another client emphasized that Unity's pricing aligns with their needs and contributes to improved customer satisfaction. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality of service.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Connecticut

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Reliable
Hugo has received consistent feedback highlighting their reliability as a partner. Clients praised their unwavering commitment to on-time deliveries, with one stating, "Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive." Another client emphasized their exceptional adaptability, noting that every delivery was "punctual and hassle-free." Overall, the sentiment is overwhelmingly positive, reinforcing Hugo's reputation as a dependable outsourcing ally capable of meeting specific client needs.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Connecticut

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Chief Seconds

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New Haven, CT

Services provided

25% Fractional CMO Services

20% Branding

20% Content Marketing +2 services

20% Sales Outsourcing

15% Marketing Strategy

Chief Seconds is a Fractional CMO Services company. They are headquartered in New Haven, Connecticut, and their services include Fractional CMO Services and Branding.
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TrueVoice Growth Marketing™

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Norwalk, CT

Services provided

10% Affiliate Marketing

10% Business Consulting

10% CRM Consulting and SI +7 services

10% Content Marketing

10% Customer Service Outsourcing

10% Direct Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

TrueVoice Growth Marketing™ is a Direct Marketing company. Headquartered in Norwalk, Connecticut, the firm was founded in 2008. Their team offers Direct Marketing and Social Media Marketing.
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Axiomdigita Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Easton, CT

Services provided

15% Graphic Design

15% Marketing Strategy

15% Sales Outsourcing +4 services

15% Search Engine Optimization

15% Social Media Marketing

15% Web Design

10% Pay Per Click

Axiomdigita Marketing is a small Easton, Connecticut-based Marketing Strategy company. The team provides Marketing Strategy and Social Media Marketing.
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ESMSYS

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stamford, CT

Services provided

10% AI Development

10% Branding

10% Customer Service Outsourcing +8 services

10% IT Managed Services

10% IT Strategy Consulting

10% Immigration Law

10% Mobile App Development

10% Web Design

10% Web Development

5% CRM Consulting and SI

5% ERP Consulting and SI

Branding firm ESMSYS was launched in 2003. The agency focuses on Branding and Web Design.
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Contractor Marketing Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Groton, CT

Services provided

15% Search Engine Optimization

15% Web Design

10% Content Marketing +6 services

10% Content Writing Services

10% Marketing Strategy

10% Pay Per Click

10% Sales Outsourcing

10% Social Media Marketing

10% Web Development

SEO agency Contractor Marketing Solutions is in Groton, Connecticut. The team provides Search Engine Optimization and Web Design.
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2matic Interactive

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

West Hartford, CT

Services provided

10% AI Development

10% Business Consulting

10% E-Commerce Development +7 services

10% Email Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Marketing

10% Video Production

10% Web Design

Based in West Hartford, Connecticut, 2matic Interactive is a social media marketing agency. They offer Social Media Marketing and Email Marketing.
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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Strategic Sales & Marketing

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Connecticut BPO Services

Strategic Sales & Marketing

$1,000+

$50 - $99 / hr

50 - 249

Farmington, CT

Ability to deliver

33.2/40.0

15.2/20 Reviews

8.3/10 Clients & Experience

9.7/10 Market Presence

Service focus

100% Back Office Outsourcing

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DSO Medplus

$5,000+

< $25 / hr

10 - 49

Stonington, CT

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

100% Back Office Outsourcing

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SS&C Technologies

$1,000+

< $25 / hr

1,000 - 9,999

Windsor, CT

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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REVA Global LLC

Undisclosed

Undisclosed

250 - 999

West Hartford, CT

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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Statlinx

Undisclosed

Undisclosed

10 - 49

Stamford, CT

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

100% Back Office Outsourcing

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OfficePartners360

Undisclosed

Undisclosed

250 - 999

Ridgefield, CT

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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Power BDC

Undisclosed

Undisclosed

50 - 249

Stamford, CT

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Gallery Locksmith Store

Undisclosed

Undisclosed

10 - 49

Stamford, CT

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Central Communications Inc.

Undisclosed

Undisclosed

50 - 249

Norwalk, CT

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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ARC Quality Solutions

Undisclosed

Undisclosed

50 - 249

Orange, CT

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Connecticut Medical Billing Services

Undisclosed

< $25 / hr

50 - 249

Glastonbury, CT

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

100% Back Office Outsourcing

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Locksmith & Key Store

Undisclosed

Undisclosed

10 - 49

Milford, CT

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Affordable Locksmith Services

Undisclosed

Undisclosed

10 - 49

Waterbury, CT

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Super Locksmith Services

Undisclosed

Undisclosed

10 - 49

New Canaan, CT

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Safe & Key Store

Undisclosed

Undisclosed

10 - 49

Hartford, CT

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Metro Locksmith Services

Undisclosed

Undisclosed

10 - 49

New Haven, CT

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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