Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed50 - 249
Services provided
Launched in 2021, 7 Sky Consultancy Pvt Ltd is a midsize Lahore, Pakistan-based Advertising company. Their team focuses on Advertising and Event Marketing.
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$5,000+$50 - $99 / hr50 - 249
Services provided
Midsize IT strategy consulting company IT GENETICS S.A., is headquartered in Bucharest, Romania and Madrid, Spain. Their services include IT strategy consulting and Custom Software Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 58 projectsLeobit is a software development company specializing in AI, mobile app development, and digital platform solutions. Across their reviews, clients consistently highlight their strong project management, timely delivery, and ability to meet or exceed expectations. Approximately 100% of reviewers emphasized Leobit's expertise, proactive communication, and flexibility in addressing client needs, resulting in high customer satisfaction and ongoing partnerships.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
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UndisclosedUndisclosed50 - 249Yogyakarta, Indonesia
Services provided
UX design company Layana ID was founded in 2016. The midsize team focuses on UX/UI Design and IT strategy consulting.
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$5,000+$25 - $49 / hr10 - 49Noida, India
Services provided
GNxt Systems is a CRM consulting and SI company. The team specializes in CRM consulting and SI and Robotics Process Automation and is based in Noida, India.
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UndisclosedUndisclosed250 - 999
Services provided
Geco Philippines Inc. Is an IT managed services company founded in 1996. The agency focuses on IT managed services and IT staff augmentation, and is midsize.
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UndisclosedUndisclosed50 - 249
Services provided
Solufy Pvt Ltd is a web development company. Their midsize team of employees is in Gandhinagar, India. Their team offers Web Development and Custom Software Development.
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$5,000+$25 - $49 / hr2 - 9
Services provided
PCB Must Innovations Private Limited is an Engineering company established in 2021. The team specializes in Engineering and Product Design and is located in Meerut, India.
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Featured
What are Featured Providers?
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
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UndisclosedUndisclosed2 - 9
Services provided
Inter Engineering is a Cybersecurity company. Their small team is in Larisa, Greece. Their services include Cybersecurity.
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UndisclosedUndisclosedFreelancerGurugram, India
Services provided
DO Communication is a small Gurugram, India-based Other Digital Marketing and IT strategy consulting company. Their services include Other Digital Marketing and IT strategy consulting.
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Featured
What are Featured Providers?
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 21 projectsLogiQuad Solutions Private Limited is a versatile IT solutions company specializing in software development, DevOps, and cloud services. Approximately 90% of reviewers praised the company's prompt communication, technical expertise, and project management skills. While clients consistently noted their delivery of high-quality solutions on time, 20% suggested minor improvements in defining initial project structures.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 36 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps work. Reviewers repeatedly praise their high-quality deliverables, professionalism, and exceptional project management skills. Approximately 90% of feedback underscores their technical expertise and cultural fit, while 85% highlight their ability to meet deadlines and adapt to client needs.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
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$1,000+< $25 / hr10 - 49
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Affnetz is a small Maple Grove, Minnesota-based CRM consulting and SI company. Their services include CRM consulting and SI and Email Marketing.
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UndisclosedUndisclosed10 - 49
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Sicra AS is a Trollåsen, Norway-based Cybersecurity company. Launched in 2016, the team offers Cybersecurity.
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development company that consistently receives high ratings for its expertise in Salesforce solutions, CRM customization, and web development. Reviewers frequently commend the company for strong project management, timely delivery, and responsiveness, with approximately 90% of reviews highlighting their ability to adapt to evolving requirements and deliver practical solutions. Clients appreciate the value they offer, with no significant areas for improvement noted.
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$10,000+< $25 / hr50 - 249
Services provided
In Verna, India, Online Productivity Solutions Pvt. Ltd. Is a social media marketing agency. They provide Social Media Marketing and Graphic Design.
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$1,000+Undisclosed10 - 49Derby, England
Services provided
Established in 2013, Scenariio Ltd. Is a cloud consulting & SI company. The team provides cloud consulting & SI and Generative AI and is located in Derby, England.
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$1,000+< $25 / hr50 - 249Chennai, India
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Prevaj Consultants Pvt Ltd is a software development firm. The team is headquartered in Chennai, India, and their services include Custom Software Development and Mobile App Development.
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$1,000+$25 - $49 / hr50 - 249
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IT strategy consulting company Cloud Energy Software Private Limited is based in Mumbai, India. Their services include IT strategy consulting and IT staff augmentation.
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$5,000+Undisclosed10 - 49
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Bugsmirror Research Private Limited is an Indore, India-based Cybersecurity company. They provide Cybersecurity.
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$10,000+Undisclosed50 - 249Fredericksburg, VA
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Express Technologies, Inc., an IT strategy consulting company, is in Fredericksburg, Virginia and Sterling, Virginia. Their services include IT strategy consulting and IT staff augmentation.
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$5,000+Undisclosed10 - 49
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Headquartered in Hebden Bridge, England, All My Systems is an ERP consulting and SI and CRM consulting and SI company. They provide ERP consulting and SI and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Amplify Security, a Cybersecurity company, focus on Cybersecurity and AI Agents. They were founded in 2022.
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$5,000+$50 - $99 / hr50 - 249Kathmandu, Nepal
Services provided
Eminence Ways Pvt. Ltd., a Cybersecurity company, provide Cybersecurity. They were launched in 2013.
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$5,000+$200 - $300 / hr10 - 49Stoughton, MA
Services provided
MEI Security, a software development company, was established in 2007. The team offers Custom Software Development and Cybersecurity and is headquartered in Stoughton, Massachusetts.
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UndisclosedUndisclosed10 - 49Kropp, Germany
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IT managed services company Bodo Peters TK-Management GmbH is headquartered in Kropp, Germany. Established in 1985, the team focuses on IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
SaneChoice Ltd. Is a SEO services firm established in 2004. The small team focuses on Search Engine Optimization and cloud consulting & SI.
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$5,000+Undisclosed50 - 249
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Motivf Corporation is a branding agency. The team offers Branding and Market Research and is headquartered in Alexandria, Virginia.
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$10,000+$25 - $49 / hr50 - 249Surat, India
Services provided
LA Net Team is a cloud consulting & SI company. The team offers cloud consulting & SI and Custom Software Development, and the agency is based in Surat, India.
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UndisclosedUndisclosed250 - 999Detroit, MI
Services provided
CES NeoSilica is an IT strategy consulting company. They are in Detroit, Michigan and Nanakramguda, India. Their team specializes in IT strategy consulting and Custom Software Development.
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$100,000+Undisclosed1,000 - 9,999Ahmedabad, India
Services provided
IMS OneWorld is an IT strategy consulting company. Launched in 2025, their team specializes in IT strategy consulting and Business Consulting.
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Undisclosed$50 - $99 / hr10 - 49
Services provided
In Buenos Aires, Argentina, Securetia is a Cybersecurity company. They focus on Cybersecurity and were established in 2015.
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$1,000+$300+ / hr50 - 249Pune, India
Services provided
Expert Cloud Consulting is a midsize Pune, India-based cloud consulting & SI and DevOps Managed Services company. The team provides cloud consulting & SI and DevOps Managed Services.
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$1,000+Undisclosed50 - 249
Services provided
Infometis, an IT strategy consulting company, offers IT strategy consulting and Artificial Intelligence. The company is located in Zürich, Switzerland.
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$5,000+< $25 / hr10 - 49
Services provided
ALAYOUBI Technologies, a Building Security Services company, offer Building Security Services and unified communications consulting & SI. They were founded in 2003.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Haposoft JSC is a cloud consulting & SI company. Established in 2016, the company is in Hanoi, Vietnam. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49
Services provided
Watkyn is an IT strategy consulting company founded in 2015. Located in Hollywood, Florida, the team provides IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed10 - 49Houston, TX
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Evoleap is a small Engineering company founded in 2012. Their services include Engineering and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Charlotte, NC
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T3 MSP Cybersecurity & IT in Charlotte is a Cybersecurity company. They provide Cybersecurity and were established in 2007. The agency is headquartered in Charlotte, North Carolina.
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UndisclosedUndisclosed2 - 9
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IT managed services and CRM consulting and SI company Best Business Strategies is in Glen Dale, West Virginia. They focus on IT managed services and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249
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Agile Solutions Pvt. Ltd. Is an ERP consulting and SI company. Their team is located in Kathmandu, Nepal. The company offers ERP consulting and SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49
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Founded in 2020, Krajowy Instytut Cyberbezpieczeństwa is a Cybersecurity company. The team focuses on Cybersecurity.
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$5,000+$100 - $149 / hr10 - 49Pallini, Greece
Services provided
Proxima Consulting OE is an AI Consulting company launched in 2024. The company specializes in AI Consulting and IT strategy consulting, and is small.
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UndisclosedUndisclosed10 - 49New Delhi, India
Services provided
Cybersecurity company Cyber Quess is based in New Delhi, India. Their services include Cybersecurity.
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$1,000+$25 - $49 / hr10 - 49Athirampuzha, India
Services provided
Dynatecon Solutions is a CRM consulting and SI company. Their team is in Athirampuzha, India. The company offers CRM consulting and SI and Low/No Code Development.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Founded in 2023, Blockwavy is an IT strategy consulting company. The firm focuses on IT strategy consulting and Custom Software Development, and is small.
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$5,000+$25 - $49 / hr50 - 249Multan, Pakistan
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DEVMET Technologies is a midsize IT staff augmentation company. They offer IT staff augmentation and IT managed services and were founded in 2018.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Singular Security Inc. Is a Tustin, California-based Cybersecurity company. The team specializes in Cybersecurity.
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$1,000+$200 - $300 / hr10 - 49Berlin, Germany
Services provided
BugShell GmbH is a Cybersecurity company founded in 2021. The team focuses on Cybersecurity and is located in Berlin, Germany.
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$1,000+$50 - $99 / hr50 - 249Sheridan, WY
Services provided
Zeeknows, a Generative AI company, specialize in Generative AI and Search Engine Optimization. They were established in 2020.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
Provident Technology is a small Cybersecurity company founded in 2020. Their team specializes in Cybersecurity.
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Undisclosed$100 - $149 / hr10 - 49
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Small Cybersecurity company OrbitalFire Cybersecurity, is based in Troy, New York. The team provides Cybersecurity.
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$1,000+$25 - $49 / hr250 - 999Albuquerque, NM
Services provided
ERP consulting and SI company MarkupChop was launched in 2014. Based in Albuquerque, New Mexico, the team specializes in ERP consulting and SI and Artificial Intelligence.
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$50,000+$25 - $49 / hr50 - 249
Services provided
DaasLabs, a midsize business intelligence company, is located in Gurugram, India. The team specializes in BI & big data consulting & SI and Custom Software Development.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.3/40.017.2/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$150 - $199 / hr50 - 249Minneapolis, MN
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
56% IT Consulting44% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.