Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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UndisclosedUndisclosed2 - 9Kfar Bin Nun, Israel
Services provided
Opsfleet is an IT strategy consulting company. Launched in 2014, the agency is located in Kfar Bin Nun, Israel. Their team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Ingenious Corporate Solutions Pvt. Ltd. Is an IT strategy consulting company. They provide IT strategy consulting and BI & big data consulting & SI and are in Fremont, California.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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$1,000+$200 - $300 / hr10 - 49
Services provided
POS Philly is an IT managed services company. They offer IT managed services and IT strategy consulting and were launched in 2021.
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UndisclosedUndisclosed50 - 249Pune, India
Services provided
Established in 2011, Zelite Solutions Pvt. Ltd., a midsize IT strategy consulting company, is headquartered in Pune, India. Their services include IT strategy consulting and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Noida, India
Services provided
IntellyLabs Technologies, an IT strategy consulting company, is headquartered in Noida, India and Noida, India. The team offers IT strategy consulting and cloud consulting & SI.
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$10,000+$25 - $49 / hr10 - 49
Services provided
Inextricable Group is an IT strategy consulting company. In London, England, the company was established in 2020. Their services include IT strategy consulting and ERP consulting and SI.
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$50,000+Undisclosed50 - 249
Services provided
Midsize IT strategy consulting company Nioyatech LLC, is headquartered in McLean, Virginia. Their services include IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed50 - 249Brooklyn, NY
Services provided
Cybersecurity company Systech MSP is located in Brooklyn, New York and Mahwah, New Jersey. They focus on Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Orlando, FL
Services provided
Small Cybersecurity company Aurora InfoTech, LLC, is based in Orlando, Florida. The team offers Cybersecurity and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
Services provided
TriCore Logic, LLC is a Cybersecurity company launched in 2010. Their team specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Mumbai, India
Services provided
Spas Computers Pvt Ltd, an IT strategy consulting company, was launched in 2010. The team focuses on IT strategy consulting and ERP consulting and SI and is located in Mumbai, India.
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UndisclosedUndisclosed1,000 - 9,999Chelmsford, England
Services provided
Best Cloud ERP - Silver Touch is an ERP consulting and SI company. Established in 1995, the team focuses on ERP consulting and SI and cloud consulting & SI.
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$50,000+$150 - $199 / hr50 - 249
Services provided
Located in Houston, Texas, consultgeek.com is a midsize IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$75,000+$100 - $149 / hr10 - 49Aurora, IL
Services provided
Virtualigence Inc is an IT strategy consulting company in Aurora, Illinois. They provide IT strategy consulting and cloud consulting & SI.
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$1,000+Undisclosed10 - 49
Services provided
CloudShape Inc is an IT strategy consulting company. They are based in Jacksonville, Florida and have small team of experts. Their services include IT strategy consulting and cloud consulting & SI.
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$5,000+$100 - $149 / hr250 - 999New Delhi, India
Services provided
Founded in 2009, 1234 is an IT strategy consulting company. Their services include IT strategy consulting and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr10 - 49Draper, UT
Services provided
Quality Computer Consulting is a cloud consulting & SI company. Headquartered in Draper, Utah, the agency was launched in 2002. Their team focuses on cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Jakarta, Indonesia
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Veda Praxis is an IT strategy consulting company. The team is based in Jakarta, Indonesia, and their services include IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed50 - 249Dehradun, India
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Scalability Engineers is a big data analytics company. The midsize Dehradun, India-based team offers BI & big data consulting & SI and cloud consulting & SI. The firm was founded in 2014.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Futluz Tech is an IT strategy consulting company headquartered in Nanakramguda, India and Middletown, Delaware. Their services include IT strategy consulting and cloud consulting & SI.
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$25,000+$50 - $99 / hr50 - 249
Services provided
Musewerx is a cloud consulting & SI company. Their midsize team is in Princeton, New Jersey and focuses on cloud consulting & SI and ERP consulting and SI. The agency was launched in 2007.
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$1,000+$25 - $49 / hr10 - 49Zirakpur, India
Services provided
Founded in 2021, Cloud Patrons Info Solutions is a Cybersecurity company. In Zirakpur, India, the team specializes in Cybersecurity and IT managed services.
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$1,000+Undisclosed10 - 49Houston, TX
Services provided
Intelos, a cloud consulting & SI company, was founded in 2014. The small team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249South Jordan, UT
Services provided
Innovecture is a cloud consulting & SI company founded in 2007. The company provides cloud consulting & SI and Business Consulting, and is midsize.
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$1,000+< $25 / hr10 - 49Mumbai, India
Services provided
IT strategy consulting company Zoffec infotech Pvt Ltd provides IT strategy consulting and Cybersecurity. They were launched in 2018.
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UndisclosedUndisclosed10 - 49Austin, TX
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Stradiant is a Cybersecurity company launched in 2007. Located in Austin, Texas, the team provides Cybersecurity and IT strategy consulting.
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$10,000+$100 - $149 / hr10 - 49Calgary, Canada
Services provided
Tecbound Technology is a cloud consulting & SI company. The Calgary, Canada-based team provides cloud consulting & SI and Cybersecurity.
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$1,000+Undisclosed10 - 49Westerville, OH
Services provided
DataInfa | DFactory is a small IT managed services company headquartered in Westerville, Ohio. Their services include IT managed services and IT strategy consulting.
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$1,000+$150 - $199 / hr10 - 49Tampa, FL
Services provided
In Tampa, Florida, Computer Age is an IT managed services company. They specialize in IT managed services and cloud consulting & SI and were established in 1987.
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$5,000+$50 - $99 / hr10 - 49Poznań, Poland
Services provided
Headquartered in Poznań, Poland, Exanet is a small IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$25,000+$50 - $99 / hr50 - 249Gurugram, India
Services provided
SyanSoft Technologies is a midsize IT strategy consulting company headquartered in Gurugram, India. Their services include IT strategy consulting and cloud consulting & SI.
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$10,000+$200 - $300 / hr50 - 249Ottawa, Canada
Services provided
Established in 2013, Malleum is a midsize Ottawa, Canada-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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$1,000+Undisclosed10 - 49Richardson, TX
Services provided
Glacis Technologies Inc. Is a Cybersecurity company. Their team is headquartered in Richardson, Texas and provides Cybersecurity and IT strategy consulting.
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$1,000+Undisclosed10 - 49Houston, TX
Services provided
Traxler Consulting is an IT managed services company. Launched in 2006, the team focuses on IT managed services and cloud consulting & SI. The firm is based in Houston, Texas.
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UndisclosedUndisclosed50 - 249Salt Lake City, UT
Services provided
Lightstream.io is a Salt Lake City, Utah-based cloud consulting & SI company. The team specializes in cloud consulting & SI and Cybersecurity.
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$1,000+$150 - $199 / hrFreelancerSpringfield Lakes, Australia
Services provided
Founded in 2004, White Internet Consulting is an IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$5,000+$100 - $149 / hr250 - 999Karachi, Pakistan
Services provided
Integration Xperts (Pvt.) Limited is a Karachi, Pakistan-based ERP consulting and SI company. They focus on ERP consulting and SI and cloud consulting & SI.
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$100,000+Undisclosed250 - 999Rocky Hill, CT
Services provided
Market Research company NAVA Software Solutions is located in Rocky Hill, Connecticut and Zapopan, Mexico. The team provides Market Research and IT strategy consulting.
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Undisclosed$150 - $199 / hr10 - 49Temple, TX
Services provided
Lighthouse IT is a small IT strategy consulting company headquartered in Temple, Texas. Their services include IT strategy consulting and Cybersecurity.
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$1,000+$150 - $199 / hr10 - 49Folsom, CA
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Network Design Associates, an IT strategy consulting company, is based in Folsom, California. Established in 1997, the team offers IT strategy consulting and cloud consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
VSN International Pvt. Ltd. Is an IT strategy consulting company launched in 2000. The team focuses on IT strategy consulting and cloud consulting & SI and is headquartered in Indore, India.
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$1,000+< $25 / hr10 - 49Burlington, Canada
Services provided
Innovapte is an IT strategy consulting company. The Burlington, Canada-based team focuses on IT strategy consulting and ERP consulting and SI.
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Undisclosed$100 - $149 / hrFreelancer
Services provided
Armatus Cybersecurity is an IT strategy consulting company. They were launched in 2024, and their services include IT strategy consulting and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr50 - 249
Services provided
Cyint Technologies is a Cybersecurity company. In New Delhi, India and New Delhi, India, their team provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Cloud Certitude is a cloud consulting & SI company. They are based in Gurugram, India. Their team offers cloud consulting & SI and CRM consulting and SI.
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$10,000+Undisclosed2 - 9Liverpool, England
Services provided
Halcyon IT Services ltd is a Cybersecurity company founded in 2023. In Liverpool, England, the team provides Cybersecurity and IT managed services.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Peakforce is an IT managed services company launched in 2021. The team focuses on IT managed services and IT staff augmentation and is in Wrocław, Poland.
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$5,000+$100 - $149 / hr250 - 999
Services provided
Accso is an IT strategy consulting company. Founded in 2010, the company provides IT strategy consulting and cloud consulting & SI.
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$10,000+$50 - $99 / hr50 - 249Thoraipakkam, India
Services provided
Kaaspro is a cloud consulting & SI company established in 2010. The team provides cloud consulting & SI and Cybersecurity and is headquartered in Thoraipakkam, India.
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$10,000+$100 - $149 / hr10 - 49
Services provided
Blacklight AI is a small Cybersecurity company launched in 2019. Their team specializes in Cybersecurity and cloud consulting & SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.