Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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UndisclosedUndisclosed10 - 49Deerfield, IL
Services provided
IT strategy consulting company Liberty Technology Advisors, Inc. Is located in Deerfield, Illinois. Established in 1995, the team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Reston, VA
Services provided
Trillion Venture Tech, LLC is a small IT strategy consulting company based in Reston, Virginia. Their services include IT strategy consulting and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
Maxwell IT, an IT strategy consulting company, provides IT strategy consulting and IT managed services. The agency is based in Seattle, Washington and Portland, Oregon.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
New Charter Technologies, LLC is an IT strategy consulting company. The team provides IT strategy consulting and IT managed services and is headquartered in Denver, Colorado.
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UndisclosedUndisclosed10 - 49Milano, Italy
Services provided
Albatro Software & Consulting S.r.l. Is a Milano, Italy-based IT strategy consulting company. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Bethlehem, PA
Services provided
TLC Technologies is an IT strategy consulting company founded in 1997. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Sant Gregori, Spain
Services provided
Obliku is a big data analytics company. Founded in 2021, the firm is in Sant Gregori, Spain. Their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Richardson, TX
Services provided
SMB Suite is a data analytics company. Their small team of employees is headquartered in Richardson, Texas. Their team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Blinx Technology Ltd is an IT strategy consulting company. They are located in London, England and New York, New York and have small team. They focus on IT strategy consulting and IT managed
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed10 - 49Reus, Spain
Services provided
Cloud consulting & SI company apser was launched in 2003. The small team specializes in cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Clayton, Australia
Services provided
Cybersecurity company Techware is located in Clayton, Australia. Launched in 1991, the team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49South Melbourne, Australia
Services provided
Technetics Consulting Pty Ltd is a Cybersecurity company. The South Melbourne, Australia-based agency provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
Sun IT Solutions, a Cybersecurity company, was established in 2007. Headquartered in Toronto, Canada, the team focuses on Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Richardson, TX
Services provided
Launched in 2004, Viyu Network Solutions is a small IT managed services company. Their team specializes in IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
CG Tech Services is an IT strategy consulting company founded in 2004. The team focuses on IT strategy consulting and BI & big data consulting & SI and is headquartered in Seattle, Washington.
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UndisclosedUndisclosed10 - 49Münster, Germany
Services provided
Launched in 1999, busitec GmbH is an IT strategy consulting company. Located in Münster, Germany, the team specializes in IT strategy consulting and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
See all 2 projectsHir Infotech is a company specializing in IT services, cybersecurity, and web scraping solutions, offering both on-site and remote support. Clients praise their responsiveness and industry-specific expertise, with 100% positive feedback highlighting their ability to transform IT into a competitive advantage and their adeptness in providing actionable insights. Their timely project management and ethical approach to data collection are consistently commended.
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$5,000+$100 - $149 / hr10 - 49Cherry Hill, NJ
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Founded in 1992, Waytek is a small Cherry Hill, New Jersey-based IT managed services company. Their team provides IT managed services and Cybersecurity.
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$5,000+$150 - $199 / hr10 - 49Richmond Hill, Canada
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Data Integrity is a Richmond Hill, Canada-based IT managed services company. They provide IT managed services and IT strategy consulting and were launched in 1980.
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$5,000+$100 - $149 / hr10 - 49Alpharetta, GA
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Launched in 2004, Medicus IT is a small Alpharetta, Georgia-based IT managed services company. Their team offers IT managed services and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Katowice, Poland
Services provided
Founded in 2014, Zdalny Admin is an IT managed services company. The agency focuses on IT managed services and cloud consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
Launched in 1997, System Architects is a small IT managed services company. Their team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Troy, MI
Services provided
Grid4 Communications is an IT managed services company. Launched in 2001, the team offers IT managed services and unified communications consulting & SI. The firm is in Troy, Michigan.
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$5,000+$100 - $149 / hr10 - 49Edmonton, Canada
Services provided
Mtek Digital is an Edmonton, Canada-based IT managed services company. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
Dynamic Computing - Seattle is a small Seattle, Washington-based IT managed services company. The team offers IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr10 - 49Houston, TX
Services provided
IT managed services company IAG Business Technology is headquartered in Houston, Texas. They offer IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Tukwila, WA
Services provided
Business Computer Technicians is an IT managed services company. They are in Tukwila, Washington and have small team. Their team offers IT managed services and IT strategy consulting.
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$5,000+Undisclosed10 - 49Ramat Gan, Israel
Services provided
IT managed services company ERG Solutions is located in Ramat Gan, Israel. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
Launched in 2013, iTrellis is a small Seattle, Washington-based cloud consulting & SI company. Their team provides cloud consulting & SI and Custom Software Development.
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$100,000+Undisclosed10 - 49Wayne, PA
Services provided
IT strategy consulting company Estenda Solutions was launched in 2003. The small team provides IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Bradford, England
Services provided
Commerce Business Systems is an IT managed services company. The company is located in Bradford, England. Their team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Valparaiso, IN
Services provided
Based in Valparaiso, Indiana, Schilling IT is a small IT managed services company. Their services include IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr10 - 49London, Canada
Services provided
Western I.T. Group, a small IT managed services company, is located in London, Canada. Their services include IT managed services and IT strategy consulting.
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$1,000+$50 - $99 / hr10 - 49Kraków, Poland
Services provided
Launched in 2010, Teleaudyt sp. Z o. O. Is a small IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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Undisclosed$150 - $199 / hr10 - 49
Services provided
IT managed services company Resman Limited is located in Liverpool, England. Their services include IT managed services and IT strategy consulting.
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$1,000+$100 - $149 / hr10 - 49Burlington, Canada
Services provided
Outsource IT Computing Inc., an IT managed services company, was launched in 2002. The team specializes in IT managed services and IT strategy consulting.
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$1,000+$100 - $149 / hr10 - 49
Services provided
IT managed services company Calmira focuses on IT managed services and IT strategy consulting. They were launched in 1985.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Verano is an IT managed services company. The agency is in Helsinki, Finland. Their team provides IT managed services and IT strategy consulting.
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$1,000+$150 - $199 / hr10 - 49San Diego, CA
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I-NETT is an IT managed services company headquartered in San Diego, California. They offer IT managed services and Cybersecurity.
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$5,000+$50 - $99 / hr10 - 49Mississauga, Canada
Services provided
Planet of IT is a small Mississauga, Canada-based cloud consulting & SI company. Their services include cloud consulting & SI and IT strategy consulting.
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$1,000+< $25 / hr10 - 49Singapore, Singapore
Services provided
Axcer Innovations, an IT strategy consulting company, was established in 2018. The company offers IT strategy consulting and cloud consulting & SI, and is small.
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$1,000+$100 - $149 / hr10 - 49Pompano Beach, FL
Services provided
API Technology is an other IT consulting and SI company based in Auburn, New York and Pompano Beach, Florida. The team specializes in other IT consulting and SI and IT strategy consulting.
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$25,000+$300+ / hr10 - 49
Services provided
Intranx Limited is a Cybersecurity company. They are based in London, England and have small team of experts. Their services include Cybersecurity and cloud consulting & SI.
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$1,000+< $25 / hr10 - 49Mumbai, India
Services provided
PBI Analytics is a big data company launched in 2019. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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$5,000+$200 - $300 / hr10 - 49
Services provided
In Sharjah, United Arab Emirates and Colombo, Sri Lanka, Arozen is a Cybersecurity company. The team specializes in Cybersecurity and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49
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OuroBtech LTD is a Cybersecurity company. The Ra'anana, Israel-based agency was launched in 2024. Their team offers Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
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Logicleap AI Pvt Ltd, an IT strategy consulting company, is headquartered in Bengaluru, India. Founded in 2024, the team offers IT strategy consulting and other IT consulting and SI.
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$1,000+$150 - $199 / hr10 - 49South Lyon, MI
Services provided
Cloud consulting & SI company 7DIMENSIONS CONSULTING was founded in 2025. The team offers cloud consulting & SI and ERP consulting and SI and is located in South Lyon, Michigan.
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$1,000+< $25 / hr10 - 49
Services provided
ZENO TALENT is an IT strategy consulting company established in 2025. The firm specializes in IT strategy consulting and Cybersecurity.
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$5,000+$150 - $199 / hr10 - 49Lawton, OK
Services provided
Red River Integration is an IT strategy consulting company. Their team is located in Lawton, Oklahoma. The company provides IT strategy consulting and unified communications consulting & SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$25 - $49 / hr1,000 - 9,999Kolkata, India
Ability to deliver
31.8/40.015.6/20 Reviews8.6/10 Clients & Experience7.7/10 Market PresenceService focus
50% IT Consulting50% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.