Hir Infotech

BACKGROUND

Please describe your company and position.

I am the Managing Director of CUT THRU Branding Agency

Describe what your company does in a single sentence.

a Marketing / Branding Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hir Infotech to accomplish?

• To help me improve my security and team's productivity

SOLUTION

How did you find Hir Infotech?

Online Search

Why did you select Hir Infotech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Hir Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hir Infotech helped diagnose the existing issues in our business and helped guide us through a step by step plan to make our business far more mature, from an IT perspective.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They turned IT from a cost into a competitive advantage. We're more productive, more secure and their expertise was perfect for an SME of our size, in our industry. They knew exactly what we needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hir infotech team were professional,proactive and responded faster than we expected.

What was your primary form of communication with Hir Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their real-time support and responsiveness ensured that IT never got in the way of our work, even when things went wrong. They provided IT support that, dare I say, was actually an enjoyable experience. They also set us up in a way that ensured we can easily scale.

Are there any areas for improvement or something Hir Infotech could have done differently?

No they were perfect.

BACKGROUND

Please describe your company and position.

I am the CEO of IPP

Describe what your company does in a single sentence.

We are a pallet pooler – a vital part of demanding and fast-moving supply chains. We operate a circular re-use system for high quality pallets and boxes. We work extensively with well-known brands, producers and retailers. We deliver the right quantity & quality at the right place and time – wherever needed. Our business never stops moving. We carry impact.
Working with us is easy and saves money. We are logisticians, working together seamlessly across supply chains. Always putting the customer first.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hir Infotech to accomplish?

• Real-Time Visibility: Track pallet availability and movement across global hubs to reduce delays in fulfilling client orders.
• Predictive Analytics: Anticipate pallet wear-and-tear to preemptively schedule maintenance, minimizing disruptions.
• Cost Efficiency: Eliminate manual data processes causing inventory inaccuracies and operational bottlenecks.

SOLUTION

How did you find Hir Infotech?

• Online Search
• Clutch Site

Why did you select Hir Infotech over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Hir Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hir Infotech’s scope included:

IoT Integration: Embedded sensors in pallets to monitor location, condition (e.g., moisture damage), and usage cycles in real time.

Custom BI Platform: A centralized dashboard aggregating data from ERP systems, IoT devices, and client portals. Key features included dynamic inventory heatmaps and automated alerts for low stock thresholds.

Predictive Maintenance Engine: Machine learning models analyzing historical pallet failure data to predict maintenance needs, reducing unplanned downtime.

Client-Facing Analytics Portal: Allowed clients like a major beverage producer to track their pallet allocations and request adjustments autonomously.
Deliverables included end-to-end system integration, staff training, and a phased rollout to minimize operational disruption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced Operational Delays: After implementation, a regional warehouse avoided a 3-day delay for a pharmaceutical client by using real-time alerts to reroute pallets during a transport strike.

Cost Savings: Automated data reconciliation cut manual labor hours by 40%, reallocating staff to customer service roles.

Client Retention: A retail partner praised the analytics portal’s transparency, renewing their contract early after resolving a long-standing dispute over lost pallets via data audits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

latency issues in the IoT data pipeline. Their engineers reworked the architecture within 72 hours, deploying a hybrid cloud-edge solution without missing deadlines. Weekly sprint reviews and a dedicated liaison ensured alignment with our evolving priorities, such as accelerating the portal launch to meet a client’s audit deadline.

What was your primary form of communication with Hir Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive problem-solving was unparalleled. For example, during testing, they identified a flaw in our pallet retrieval workflow unrelated to their scope. They proposed a gamified incentive system for warehouse staff to prioritize urgent orders, which reduced retrieval times by 25%. Their deep understanding of supply chain pain points—beyond pure tech—made them feel like an extension of our team.

Are there any areas for improvement or something Hir Infotech could have done differently?

The initial onboarding process for non-technical staff was overwhelming. While Hir Infotech provided training, simplified “cheat sheets” for frontline workers (e.g., troubleshooting common dashboard errors) would have eased the transition. Additionally, earlier inclusion of field operators in UX testing could have streamlined the portal’s design for mobile use in warehouses.