Top Call Center Services & Voice Services for Telecommunication Companies in New York City
12 Companies
5 Leaders 7 Contenders
Best Call Center Companies & Voice Services for Telecommunication Companies in New York City
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$5,000+Undisclosed50 - 249Boca Raton, FL
Services provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSalesRoads offers a range of services, including Outbound Call Center and Contact Center Services, aimed at lead generation and customer engagement. Reviews consistently highlight their efficient project management, strategic lead enhancement, and commitment to client success. Clients appreciate their responsiveness, strategic execution, and ability to integrate seamlessly with existing operations, although initial onboarding can be challenging. Overall, SalesRoads is praised for its effective telemarketing services and customer-centric approach.
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Martal Group
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$1,000+$25 - $49 / hr250 - 999Oakville, CanadaServices provided
10% Call Center Services75% Sales Outsourcing15% Email MarketingMartal Group offers a range of services including Contact Center Services, Telemarketing Services, and both Inbound and Outbound Call Center operations. The overall feedback from reviews highlights their strengths in generating high-quality leads, proactive communication, and effective project management. Clients appreciate their responsiveness, collaborative approach, and ability to understand and integrate with their clients' business needs.
ReceptiveReasonable pricingAccessibleProactive -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
10% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +2 services20% Data Annotation Services10% Content Moderation ServicesHugo provides comprehensive Contact Center Services, including Customer Support Services through inbound and outbound call centers, chat, email, and phone. The reviews consistently highlight Hugo's efficiency, adaptability, and robust project management, resulting in improved customer support experiences and operational enhancements. Clients commend Hugo for a seamless integration into existing operations and delivering high-quality support without the need for constant oversight.
InnovativeUnderstands the needs of their clientsWell-executed projects4.7 out of 5.0 rating for cost -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Services provided
25% Call Center Services55% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% FulfillmentSureCall offers a comprehensive range of Contact Center Services, focusing on Inbound and Outbound Call Center operations, Customer Support, and Telemarketing Services. The overall feedback from their reviews highlights their exceptional project management, responsiveness, and ability to enhance customer satisfaction while reducing client costs. Clients also commend SureCall for their proactive and efficient service, adaptability, and strong communication skills.
High-quality workReliable4.4 out of 5.0 rating for costTeam players -
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Martal Group
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Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More
$1,000+$25 - $49 / hr250 - 999Uniondale, NYServices provided
10% Call Center Services75% Sales Outsourcing15% Email MarketingMartal Group offers a range of services including Contact Center Services, Telemarketing Services, and both Inbound and Outbound Call Center operations. The overall feedback from reviews highlights their strengths in generating high-quality leads, proactive communication, and effective project management. Clients appreciate their responsiveness, collaborative approach, and ability to understand and integrate with their clients' business needs.
ReceptiveReasonable pricingAccessibleProactive -
UndisclosedUndisclosed50 - 249New York, NY
Services provided
10% Call Center Services40% ERP Consulting and SI15% BI & Big Data Consulting & SI +3 services15% Custom Software Development10% Customer Service Outsourcing10% Sales OutsourcingAbacus Cambridge Partners offers Contact Center Services, including Customer Support Services and both Inbound Call Center and Outbound Call Center operations. Reviews indicate strong adaptability, high-quality agents, and effective project management, with positive feedback on their professional work environment and responsiveness. The company's ability to handle complex tasks and maintain team morale is particularly noted.
1 review mentions Call Center ServicesHigh-quality workHelpfulUnique expertise -
$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
45% Call Center Services25% Back Office Outsourcing15% Customer Service Outsourcing +1 service15% Sales OutsourcingHit Rate Solutions provides comprehensive Contact Center Services, including both Inbound and Outbound Call Center services, Customer Support Services, and Telemarketing Services. Reviews highlight their effective project management, punctual communication, and cost-efficiency, with clients particularly appreciating their responsiveness, professionalism, and high-quality customer interactions. The company is praised for its ability to meet project goals and deliver reliable results across various industries.
ReliableEfficientAccommodatingCommunicative -
$5,000+$25 - $49 / hr250 - 999Home, KS
Services provided
50% Call Center Services50% Customer Service OutsourcingBlue Valley Marketing offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. The overall feedback highlights their exceptional responsiveness, professionalism, and expertise in enhancing user experiences, streamlining communication, and efficiently resolving customer inquiries. Clients commend their dedication, timely delivery, and substantial improvements in customer satisfaction and operational efficiency.
Reviewed 2 times in the past 6 monthsCompleted projects in 13 citiesExceptional performanceEfficient -
$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Services provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSix Eleven Global Services provides Contact Center Services, including Customer Support Services, Inbound Call Center, and Telemarketing Services. Reviews highlight the company's professional and responsive personnel, timely delivery, and alignment with client values, with a particular emphasis on meeting customer communication goals and achieving quick response times. Clients appreciate the high value and effective project management.
Open to feedbackTeam playersCommunicativeVery responsive -
$1,000+Undisclosed10 - 49New York, NY
Services provided
25% Digital Strategy25% Email Marketing25% Sales Outsourcing +2 services15% Conversion Optimization10% AdvertisingFlyTech, Inc. primarily offers lead generation, sales development, and marketing services, leveraging channels such as email and LinkedIn to drive client engagement and pipeline growth. The reviews highlight FlyTech's effective project management, strategic collaboration, and innovative approach, consistently delivering impressive results and high customer satisfaction. Clients commend their responsiveness, expertise, and ability to align with company values, fostering productive partnerships.
Great project managementCollaborativeInnovativeWell-organized projects -
$1,000+< $25 / hr10 - 49New York, NY
Services provided
15% Call Center Services25% Back Office Outsourcing20% IT Staff Augmentation +3 services15% Customer Service Outsourcing15% Sales Outsourcing10% Finance & Accounting Outsourcing (FAO)Staffwiz LLC specializes in providing outsourced customer service solutions, particularly in hiring remote customer service agents. The reviews emphasize the company's exceptional hiring approach and effective project management, which resulted in significant improvements in key performance metrics. Staffwiz is praised for its seamless onboarding process and the professionalism of its team members, making them a reliable partner for enhancing customer service operations.
Very responsiveGreat project management5.0 out of 5.0 rating for costEasy to work with -
$1,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
10% Call Center Services20% IT Strategy Consulting20% Web Design +5 services10% BI & Big Data Consulting & SI10% Back Office Outsourcing10% Customer Service Outsourcing10% IT Managed Services10% Search Engine OptimizationVirtusaPolaris offers comprehensive Contact Center Services, including both inbound and outbound call handling, telemarketing services, and customer support. The overall feedback highlights the company's excellent ability to manage calls through a fully automated telephony system, ensuring high reliability and significant time savings. Clients particularly appreciate VirtusaPolaris' dependability and efficiency in handling patron account services.
5.0 out of 5.0 rating for costReliable2 reviews mention Call Center Services -
$1,000+$100 - $149 / hr10 - 49Newark, NJ
Services provided
25% Sales Outsourcing20% Content Marketing10% Branding +8 services10% Digital Strategy10% Marketing Strategy6% Email Marketing5% Graphic Design5% Logo3% Content Writing Services3% Social Media Marketing3% Web DesignMKC Agency offers a range of marketing services including lead generation, branding, content creation, and sales strategy development. The overall feedback highlights their deep industry knowledge, exceptional project management, and ability to deliver measurable results, such as increased revenue and enhanced brand presence. Clients consistently commend the agency's responsiveness, expertise, and alignment with company values.
High-quality workReviewed 1 time in the past 6 monthsCompleted projects in 7 citiesProfessional -
$10,000+Undisclosed10 - 49New York, NY
Services provided
20% Call Center Services70% Sales Outsourcing10% Conversion OptimizationLaunched in 2016, 10G is a small Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
Read more -
$100,000+Undisclosed10,000+Singapore
Services provided
10% Call Center Services60% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Business ConsultingTDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.
Open to feedbackCommunicativeAutonomous4.7 out of 5.0 rating for cost -
$1,000+Undisclosed250 - 999Lapu-Lapu City, Philippines
Services provided
10% Call Center Services20% Content Marketing20% Email Marketing +4 services20% Social Media Marketing10% Back Office Outsourcing10% SMS Marketing10% Video MarketingJOYNO INC offers comprehensive digital marketing services, including content creation and social media management. Although the reviews do not specifically mention Contact Center Services or Customer Support Services, clients highlight the company's effective project management, quick responsiveness, and accommodating nature. JOYNO INC's strong company culture and high-quality work have significantly increased social media engagement for their clients.
Exceeds expectationsKnowledgeableExperienced5.0 out of 5.0 rating for cost -
$1,000+< $25 / hr10,000+New York, NY
Services provided
10% Call Center Services25% Finance & Accounting Outsourcing (FAO)25% HR Consulting +3 services15% Back Office Outsourcing15% Customer Service Outsourcing10% Sales OutsourcingConduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
Read more -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Services provided
50% Call Center Services25% Back Office Outsourcing15% Customer Service Outsourcing +1 service10% Sales OutsourcingDialAmerica provides comprehensive Call Center Services, including Inbound and Outbound Call Center and Telemarketing Services, tailored to meet various business needs such as customer support, lead generation, and order processing. Overall feedback highlights DialAmerica's efficiency, excellent customer service, and quality performance, though some suggestions for improvement include enhancing their technological platform and pricing structures.
CollaborativeCompleted projects in 13 citiesTimelyPersonable -
$1,000+< $25 / hr50 - 249Old Bridge, NJ
Services provided
10% Call Center Services10% Application Testing10% Back Office Outsourcing +11 services10% Customer Service Outsourcing10% E-Commerce Development10% IoT Development10% Mobile App Development10% Sales Outsourcing10% Web Development2% HR Consulting2% HR Outsourcing2% PEO/Employee Leasing2% Recruiting2% StaffingMidsize Back Office Outsourcing company Front Desk Helpers, is located in Old Bridge, New Jersey. Their services include Back Office Outsourcing and Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Jersey City, NJ
Services provided
40% Fulfillment30% Logistics & Supply Chain Consulting10% Branding +2 services10% Ecommerce Marketing10% Sales OutsourcingEstablished in 1989, Staci US is a Fulfillment company. In Jersey City, New Jersey, the team specializes in Fulfillment and Logistics & Supply Chain Consulting.
Read more -
$1,000+< $25 / hr2 - 9Hamilton Township, NJ
Services provided
25% Call Center Services50% Back Office Outsourcing25% TranscriptionIn Hamilton Township, New Jersey and Chennai, India, Tekplant Infotech is a small Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Best Call Center Companies & Voice Services for Telecommunication Companies in New York City
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UndisclosedUndisclosed50 - 249New York, NY
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+Undisclosed10 - 49New York, NY
Ability to deliver
30.6/40.016.8/20 Reviews9/10 Clients & Experience4.8/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
21.8/40.016.4/20 Reviews0/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999New York, NY
Ability to deliver
16.2/40.016.2/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+$100 - $149 / hr10 - 49Newark, NJ
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$10,000+Undisclosed10 - 49New York, NY
Ability to deliver
5.6/40.00/20 Reviews1/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services70% Sales Outsourcing10% Other -
$1,000+< $25 / hr10,000+New York, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Uniondale, NY
Ability to deliver
39.6/40.019.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
50% Call Center Services10% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Old Bridge, NJ
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Jersey City, NJ
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr2 - 9Hamilton Township, NJ
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Other
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