Top Call Center Services & Voice Services in Maine

Ratings Updated: March 22, 2025

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Featured

What are Featured Providers?
HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Maine

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

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Reviews mention Attentive

Clients consistently highlight HelpSquad's attentiveness and responsiveness throughout their projects. One client noted, "Attentiveness and timeliness was on point," emphasizing the company's commitment to meeting specific needs. Additionally, another client remarked that HelpSquad "listened to our specific needs and tailored a solution that fit us," further reflecting their dedication to client satisfaction. Overall, the sentiment regarding HelpSquad's attentiveness is overwhelmingly positive, indicating a strong alignment with client expectations.

Call Center Services for Software Company

5.0 Feb 14, 2024

Attentiveness and timeliness was on point. They listened to our specific needs and tailored a solution that fit us.

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6 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more

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Rochester, Minnesota (1)

Lexington, Kentucky (1)

Oak Brook, Illinois (1)

Lawrenceville, New Jersey (1)

Hatboro, Pennsylvania (3)

Quakertown, Pennsylvania (1)

Souderton, Pennsylvania (1)

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Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves Maine

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company that provides comprehensive Contact Center Services, including outbound call center and telemarketing services. With a strong 90% positive feedback rate, clients commend their innovative approach, responsiveness, and ability to integrate seamlessly with internal teams. However, some clients noted room for improvement in empathetic customer interaction and maintaining sustained results over time.

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Reviews mention Flexible

Martal Group has received positive feedback regarding their flexibility in accommodating client needs. Clients noted their ability to pivot quickly based on feedback, with one remarking that their flexibility was 'the icing on the cake.' Another client highlighted Martal's adaptability in learning new products and markets, indicating a strong capability to adjust strategies effectively. Overall, clients appreciate Martal Group's responsiveness and willingness to adapt, contributing positively to project outcomes.

Marketing Strategy for Link Building Agency

5.0 Nov 22, 2023

Their team was quick and efficient. They have a streamlined process for content marketing, resulting in a quick turnaround on every project. Their flexibility in accommodating our needs has been the icing on the cake.

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Outbound Sales Strategies for Freight Digital Platform

4.0 Dec 10, 2020

Their quickness at learning our product and industry as well as their ability to pivot impressed us. Flex quickly based on our feedback and their interaction with the prospects (better than competitor).

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Business Development for Technology Transfer Office

4.0 Sep 19, 2019

They are a very cost-effective and flexible alternative to hiring an in-house sales team.

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Business Development & Marketing for Computer Software Firm

5.0 Aug 18, 2019

MARTAL group is very flexible and has the expertise to learn new products, markets, and technology domain. They have very good experience in market penetration.

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Lead Generation Marketing Partnership for SaaS

4.5 May 28, 2019

The effectiveness of the conversion process should be improved. On the upside, they were rather flexible in incorporating updates to our marketing materials as we refined them every week by incorporating feedback from early prospects.

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7 of 12 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Consulting Co

5.0 — Martal Group provided call center services for a consulting company. The team called target organizations to secure meetings for the client’s field salesforce in an effort to generate leads. Read more

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Maine

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Dedicated

Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.

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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Maine

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Dedicated

Clients express a strong sentiment of dedication toward Helpware, highlighting their empathy and commitment to customer service. One reviewer noted, 'They're dedicated to working with each individual customer,' emphasizing the personalized approach of Helpware's team. Additionally, the flexibility in reassigning team members based on language proficiency showcases their commitment to meeting client needs. Overall, Helpware is perceived as a reliable partner, noted for their understanding and accommodating nature.

Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers.

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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner

5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more

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Canada (1)

Georgia (1)

New Zealand (1)

United States (39)

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XACT

4.7 32 reviews

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Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Unity, ME

Services provided

45% Call Center Services

20% Customer Service Outsourcing

15% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% Staffing

XACT is a versatile provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telephonic support across various industries. With a strong emphasis on adaptability and effective communication, XACT is frequently praised for its project management and ability to partner with clients to meet specific goals. Around 90% of reviews highlight their customer-centric approach, while some suggest improving agent training and call documentation.

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Reviews mention Exceptional performance

Clients have expressed exceptional satisfaction with XACT's performance, highlighting their eagerness to perform and responsiveness to inquiries. One partner noted, "Their quality stands above and beyond what we've used in the past," and praised their competitive pricing and effective customer service management. Regular reporting and effective issue resolution further demonstrate XACT's commitment to excellence, making them a strong candidate for customer service solutions.

Customer Service for Media Company's Clients

5.0 Oct 15, 2019

The quality stands above and beyond what we’ve used in the past. The pricing is good and might even be better than that of US-based competition. Just by doing due diligence within the industry, I think any potential client would see the advantages that XACT brings to the table: their quality of service, their pricing, and the fact that they’re US-based, which was important to us.

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15 of 28 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

IT Managed Services for Logistics Co

4.0 — XACT provides managed IT services for a logistics company. The team has provided full-service desk phone coverage on weekends, evenings, and holidays to escalate time-sensitive issues to on-call Read more

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Singapore (1)

United States (29)

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SaviLinx

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Brunswick, ME

Services provided

100% Call Center Services

Telephone answering service SaviLinx is located in Brunswick, Maine. The team specializes in Call Center Services.
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Featured

What are Featured Providers?
Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Maine

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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Miami, Florida (1)

Raleigh, North Carolina (1)

Brooklyn, New York (1)

New York City, New York (1)

Los Altos, California (1)

San Rafael, California (1)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Maine

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Puts the customer first

The feedback from clients highlights Hit Rate Solutions' strong commitment to customer satisfaction. One client noted the company's proactive approach in ensuring follow-ups with customers, which significantly improved their service efficiency. Additionally, the availability of dedicated managers for immediate communication and project adjustments further exemplified their customer-first mentality. Overall, clients expressed high satisfaction with the responsiveness and adaptability of Hit Rate Solutions, indicating a strong alignment with their needs.

Phone Answering & Data Encoding Services for Locksmith Firm

5.0 Dec 2, 2023

Every thing that i need to change with my project i got manger that i can send message right away and we can do the change to make it fit for my needs. Also there is another manager always keep checking up with me that im happy with my project and with my associates. They are committed to the project. They taking care for that A-Z if some associate is getting sick they taking care for change of shift also if associate need days off they take care for all the changes which is save me a lot of time that i don't need to take care for that kind of staff.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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Canada (1)

United States (9)

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HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Maine

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

See all 9 projects
Reviews mention Attentive

Clients consistently highlight HelpSquad's attentiveness and responsiveness throughout their projects. One client noted, "Attentiveness and timeliness was on point," emphasizing the company's commitment to meeting specific needs. Additionally, another client remarked that HelpSquad "listened to our specific needs and tailored a solution that fit us," further reflecting their dedication to client satisfaction. Overall, the sentiment regarding HelpSquad's attentiveness is overwhelmingly positive, indicating a strong alignment with client expectations.

Call Center Services for Software Company

5.0 Feb 14, 2024

Attentiveness and timeliness was on point. They listened to our specific needs and tailored a solution that fit us.

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6 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more

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Rochester, Minnesota (1)

Lexington, Kentucky (1)

Oak Brook, Illinois (1)

Lawrenceville, New Jersey (1)

Hatboro, Pennsylvania (3)

Quakertown, Pennsylvania (1)

Souderton, Pennsylvania (1)

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NexRep

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Portland, ME

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Sales Outsourcing

NexRep, an answering service, is located in Portland, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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ListenTrust

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Portland, ME

Services provided

80% Call Center Services

20% E-Commerce Development

Founded in 2006, ListenTrust is a call center service. The midsize team offers Call Center Services and E-Commerce Development.
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Argo Contact Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lewiston, ME

Services provided

50% Call Center Services

50% Other

Argo Contact Centers, an answering service, was launched in 2003. The team specializes in Call Center Services and is in Lewiston, Maine.
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Great Falls Marketing

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Westbrook, ME

Services provided

100% Call Center Services

Great Falls Marketing, a phone answering service, provides Call Center Services. The agency is based in Westbrook, Maine.
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Voice Teleservices

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Portland, ME

Services provided

100% Call Center Services

Voice Teleservices is a call center established in 2005. Their team offers Call Center Services.
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Featured

What are Featured Providers?
SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Maine

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

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Reviews mention Communicative

Clients have consistently praised SureCall for their exceptional communication skills and attentiveness. One reviewer highlighted the efficiency of communication, noting that Marcella, their primary contact, ensures clarity by confirming details via email. Another client appreciated the team's proactive follow-ups and their ability to quickly retrieve information, enhancing the overall experience. The overall sentiment reflects a strong approval of SureCall's communicative approach, emphasizing professionalism and reliability.

Voice Services for Government Organization

5.0 Oct 5, 2020

Every time I call SureCall, they get my name and phone number right away, just in case we get disconnected. I find that to be the most important, because I never have to explain what I need more than once. It’s super beneficial to me. Also, they always listen and check-in with me. They’re great at follow-ups, which is something I really appreciate. SureCall is one of the most professional companies I know of. They’re very attentive, they have great follow up, and great communication skills.

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5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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Canada (5)

United States (4)

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Blue Valley Marketing

4.9 15 reviews
Verified

$5,000+

$25 - $49 / hr

250 - 999

Serves Maine

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.

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Reviews mention Timely

The feedback regarding Blue Valley Marketing's timeliness is overwhelmingly positive. Clients consistently highlight their ability to deliver projects on time and respond quickly to needs. For instance, one client noted they 'delivered items on time' and were 'remarkably responsive,' while another stated they 'always complete in a timely fashion.' Overall, Blue Valley Marketing is recognized for their exceptional project management and commitment to meeting deadlines.

Call Center Sevices for Hotel

5.0 Oct 2, 2023

They responded quickly to us during the project time and they also delivered on time.

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Call Center Services for Software Dev Company

5.0 Sep 3, 2023

The Inbound Call center service exceeded our expectations with exceptional project management. They consistently delivered items on time. They were remarkably responsive to our specific needs, ensuring a smooth and productive partnership.

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Call Center Services for Nonprofit

5.0 Apr 3, 2023

BVTM is always very helpful and responsive. They understand the need to complete projects by their required due dates and always complete in a timely fashion.

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Lead Generation Services for Custom Products Manufacturer

5.0 Mar 21, 2023

Always very timely in response.

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Subscriber & Prospect Outreach for B2B Media Company

5.0 Mar 17, 2023

I request return data files and they have always arrived by the date/time requested and quite often, even sooner than expected. Reporting is delivered consistently and adjustments needed on any project are made immediately.

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9 of 10 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Sevices for Hotel

5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more

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Orlando, Florida (1)

Sandy Springs, Georgia (1)

Nashville, Tennessee (1)

Chicago, Illinois (1)

Grand Rapids, Michigan (1)

Southfield, Michigan (1)

Newark, New Jersey (1)

New York City, New York (2)

Milwaukee, Wisconsin (1)

Neenah, Wisconsin (1)

Santa Clara, California (1)

Fort Atkinson, Wisconsin (1)

Las Vegas, New Mexico (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Maine

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Exceptional performance

Clients have consistently praised Six Eleven Global Services for their exceptional performance, highlighting their impressive one-hour response time and urgent task management. One client noted their great cultural fit and alignment with company values, stating, '611 is very responsive and respond with urgency in any task they perform.' Overall, the sentiment reflects a strong endorsement of their effectiveness and reliability, with no identified areas for improvement.

Customer & Ticket Support Services for Beauty Tech Company

5.0 Mar 17, 2023

611 is very responsive and respond with urgency in any task they perform. Highly recommend. I'm impressed with their ability to stand out in an industry that usually blends in with one another.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company

5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more

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Canada (1)

Malaysia (1)

United States (6)

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USAnswer

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Portland, ME

Services provided

100% Call Center Services

Small call center company USAnswer, is headquartered in Portland, Maine. Their services include Call Center Services.
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The Endurance Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Portland, ME

Services provided

80% Sales Outsourcing

20% Social Media Marketing

The Endurance Group is a small Sales Outsourcing company founded in 1999. Their services include Sales Outsourcing and Social Media Marketing.
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Featured

What are Featured Providers?
Protel BPO

5.0 13 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Maine

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Protel BPO is a contact center services provider specializing in inbound and outbound call handling, customer support services, and telephonic support. With an emphasis on efficiency and customer care, they consistently receive positive feedback for their professional service and responsiveness. Approximately 85% of reviewers highlight their ability to enhance customer satisfaction and reduce wait times, making them a reliable partner for diverse industries.

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Reviews mention Timely

Protel BPO has received positive feedback regarding their timeliness, with clients noting their consistent delivery on time and adherence to timelines and SLAs. The Chief Customer Officer of Marriott International highlighted their effective project management and timely communication, while the Director of Customer Services at Dominion Energy praised their responsiveness and dedication to meeting needs. Overall, client sentiment reflects a strong appreciation for Protel BPO's ability to deliver services promptly and efficiently.

Call Center Services for Utility Company

5.0 Mar 22, 2024

ProtelBPO' project management was exceptional. They consistently delivered on time, adhering to our timelines and SLAs. Their responsiveness to our needs was noteworthy, with a dedicated account manager always available to address any concerns or make adjustments to the scope of work as needed.

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9 of 9 Call Center Services reviews are 5 stars

6 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Utility Company

5.0 — Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer Read more

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Bethesda, Maryland (1)

McKinney, Texas (1)

New York City, New York (1)

Draper, Utah (1)

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Belkins

4.9 222 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Maine

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation and Contact Center Services company that excels in outbound email and telephonic support. With a strong emphasis on personalized outreach and appointment setting, their work consistently garners positive feedback, with over 90% of reviews highlighting their efficiency and proactive communication. Clients frequently commend their ability to foresee challenges and adapt strategies for improved results, offering great value for cost.

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Reviews mention Unique expertise

Belkins is highly regarded for its unique expertise in lead generation and appointment setting. Clients consistently praised their tailored outreach strategies, with specific commendations on their ability to understand niche markets and deliver high-quality leads. For instance, one client noted their impressive prospecting skills and domain reputation verification process, while another highlighted the effectiveness of their campaigns in securing appointments with key decision-makers. Overall, the sentiment regarding Belkins' expertise is overwhelmingly positive, emphasizing their professionalism and adaptability.

Lead Gen & Appointment Setting for BPO Company

5.0 Aug 2, 2024

Their prospecting skills and domain reputation verification process impressed us. Their expertise in prospecting and verifying domain reputations was a standout feature.

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Email Marketing for Software Company

5.0 Jul 3, 2024

Their expertise and the effectiveness of their tailored outreach strategies were particularly impressive. Additionally, the strong, collaborative relationship between our teams greatly contributed to our success.

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Lead Generation & Appointment Setting for SaaS Company

5.0 Feb 7, 2024

Belkins' speed and professionalism. They're truly world-class experts in the lead sourcing space and can adapt quickly to any feedback we give them on a rolling basis.

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Email Mkg & Sales Outsourcing for B2B Music Streaming Co

5.0 Dec 14, 2023

What stands out about Belkins is their ability to quickly understand the nuances of our targeted industries. Their expertise and in-depth analytics add significant value to our lead generation efforts.

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Sales Outsourcing & Email Marketing for Software Company

5.0 Dec 6, 2023

Their process stands out, and it's evident that they have access to tools and a team that truly knows what they're doing. This combination of disciplined practices and skilled resources sets them apart.

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41 of 43 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Account-Based Marketing for IT Services Company

5.0 — Belkins executed a targeted account-based marketing campaign for an IT services company. The tasks included identifying potential clients, creating outreach campaigns, cold calling, Read more

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Australia (1)

Belgium (2)

Canada (8)

Chile (1)

Cyprus (1)

Czech Republic (1)

Denmark (2)

Estonia (6)

Finland (1)

Germany (5)

India (1)

Ireland (2)

Israel (1)

Latvia (2)

Lithuania (1)

Mexico (1)

Netherlands (2)

Norway (2)

Poland (3)

Portugal (2)

Romania (1)

Russia (2)

Singapore (2)

Slovenia (1)

Switzerland (1)

Ukraine (20)

United States (133)

England (5)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

10% Call Center Services

60% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Business Consulting

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Unique expertise

Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.

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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company

5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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ShipRight

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

South Portland, ME

Services provided

20% Call Center Services

60% Fulfillment

20% Customer Service Outsourcing

Midsize Fulfillment company ShipRight, is headquartered in South Portland, Maine. The team specializes in Fulfillment and Call Center Services.
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Campfire Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Portland, ME

Services provided

40% Media Planning & Buying

20% Branding

20% CRM Consulting and SI +1 service

20% Sales Outsourcing

Campfire Consulting is a Portland, Maine-based media planning & buying company. The team provides Media Planning & Buying and Branding.
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Bel-Tone Answering Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Wiscasset, ME

Services provided

100% Call Center Services

Bel-Tone Answering Service is a call center. Their small team is in Wiscasset, Maine. Their services include Call Center Services.
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Voyager Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brewer, ME

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Launched in 1994, Voyager Call Center, a small call center, is located in Brewer, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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Optimum Conversion

Not yet reviewed

$10,000+

$200 - $300 / hr

2 - 9

Gorham, ME

Services provided

30% Market Research

30% Product Marketing

30% Sales Outsourcing +1 service

10% Marketing Strategy

Optimum Conversion is a Market Research company. Established in 2022, the company is in Gorham, Maine. Their team offers Market Research and Sales Outsourcing.
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JC Marketing Group, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Poland, ME

Services provided

40% Sales Outsourcing

20% CRM Consulting and SI

20% Email Marketing +1 service

20% Search Engine Optimization

JC Marketing Group, LLC is a Poland, Maine-based Sales Outsourcing company. Their services include Sales Outsourcing and Email Marketing.
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Guided Marketing Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Portland, ME

Services provided

10% Branding

10% Content Marketing

10% Content Writing Services +7 services

10% E-Commerce Development

10% Market Research

10% Print Design

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

Guided Marketing Services is a branding agency. Based in Portland, Maine, the agency specializes in Branding and Market Research.
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Keep It Simple Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Portland, ME

Services provided

20% Customer Service Outsourcing

20% Email Marketing

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Social Media Marketing

Keep It Simple Marketing is a social media marketing agency. They are headquartered in Portland, Maine, and their services include Social Media Marketing and Email Marketing.
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DigiDive

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Portland, ME

Services provided

30% Call Center Services

35% Business Consulting

35% IT Strategy Consulting

DigiDive is an IT strategy consulting company. The team is based in Pittsburgh, Pennsylvania and Skopje, North Macedonia, and their services include IT strategy consulting and Business Consulting.
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Maine Video Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Portland, ME

Services provided

90% Video Production

10% Sales Outsourcing

Video production company Maine Video Marketing was founded in 2017. Located in Portland, Maine, the team focuses on Video Production and Sales Outsourcing.
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