Top Customer Support Services in New York City
10 Leaders 15 Contenders
113 Companies
List of the Top New York City Customer Support Companies
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$5,000+< $25 / hr1,000 - 9,999Serves New York City, NYServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
Reviews mention Innovative
Clients have expressed a strong appreciation for Helpware's innovative approach, noting their ability to streamline processes and implement cutting-edge solutions. One reviewer highlighted the transition from a paper-based system to a digital call center, significantly enhancing efficiency and communication. Additionally, the team's commitment to staying updated with industry trends and their proactive suggestions exemplify their innovative mindset, contributing to a collaborative and effective partnership.-
Inbound, Outbound, & Back Office for Pain Management Practice
5.0 Oct 18, 2018The team is very technically savvy, always looking for ways to leverage cutting-edge trends and solutions. Their team members regularly attend conferences to expand their portfolio of skills and capabilities. They consistently offer valuable suggestions and recommendations, which speaks to their impeccable customer service.
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0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves New York City, NYServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Adaptable
Hugo Inc. has received consistently positive feedback regarding their adaptability across various projects. Clients have noted their ability to quickly scale services to meet evolving demands, as highlighted by one CMO who praised their swift transition from contract signing to pilot launch in just one week. Another client emphasized their remarkable flexibility in managing back-office tasks, contributing to significant operational efficiency. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Hugo's responsive approach and capability to seamlessly integrate into existing operations.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company
5.0 Aug 17, 2023The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Call Center Services for Automotive Company
5.0 Jun 27, 2024What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Serves New York City, NYServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
Reviews mention Professional
Mindy Support has received consistently positive feedback regarding their professionalism. Clients highlight their high accuracy in data annotation, effective project management, and quick response times. For instance, one client noted a 95% accuracy rate in data annotations, while another praised their consistency and professionalism throughout the project. Overall, the sentiment reflects a strong appreciation for Mindy Support's reliability and commitment to client satisfaction, with no significant areas for improvement identified.-
Data Labeling & Annotation for Fintech Firm
4.5 Sep 28, 2021They have been very consistent and professional throughout the process.
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AI Data Annotation for IT Services Company
5.0 Jul 29, 2021I'm impressed by Mindy's reliability, quick response time, and clear communication. They are real professionals.
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Cloud Application Tech Support for Social Intranet Platform
5.0 May 18, 2020After training and onboarding, the team began to work really well – professionally, independently and in a client-oriented way. They were very helpful, providing an effective team and helping us to arrange the process much earlier before we expected. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on the high level.
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Prospect Research for Marketing and Tech Firm
5.0 May 22, 2019The professionalism impresses me. Their effective use of technology to make the time distance entirely irrelevant.
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1 of 3 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read moreWas this helpful?
Industry Experience
Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology BeautyWas this helpful?
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$1,000+< $25 / hr50 - 249Paterson, NJ
Services provided
10% Customer Service Outsourcing10% Branding10% Financial Advising & Planning +8 services10% Marketing Strategy10% Mobile App Development10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web Development5% E-Commerce Development5% Fractional CFO ServicesLocated in Paterson, New Jersey, Aberrant Digital Services is a branding company. The team focuses on Branding and Marketing Strategy.
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UndisclosedUndisclosedFreelancerNew York City, NY
Services provided
100% Customer Service OutsourcingBased in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Sayreville, NJ
Services provided
20% Customer Service Outsourcing80% Back Office OutsourcingSee all 2 projectsAMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.
Industry Experience
AMBSI Inc. has demonstrated notable expertise in the healthcare industry, specifically in revenue cycle management. Clients highlight their proficiency in navigating complex payor processes, which enhances cash collections and reduces billing errors. The firm’s impact is marked by improved net revenue and efficiency. Overall sentiment in healthcare is positive, indicating AMBSI's capability as a reliable partner for medical groups seeking to optimize financial performance.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that AMBSI Inc. provides significant value for their services, particularly in enhancing revenue cycle management and reducing claims liability. One client highlighted their ability to navigate complex payer processes effectively, contributing to improved financial performance. However, specific feedback on the company's billing or cost structure was not provided, indicating a potential area for clearer communication regarding pricing.Was this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Reviewers in Old Bridge highlight AMBSI Inc.'s expertise in medical billing and revenue management, including navigating payer processes and supporting end-to-end claims operations. One client says its bill-review services help uncover billing errors and inappropriate charges, while its interface makes billing simpler.Read Local ReviewsWas this helpful?
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$1,000+UndisclosedFreelancerBrooklyn, NY
Services provided
90% Customer Service Outsourcing10% UX/UI DesignFounded in 2026, Lola Ops, a small Customer Service Outsourcing company, is headquartered in Brooklyn, New York. Their services include Customer Service Outsourcing and UX/UI Design.
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
10% Customer Service Outsourcing70% Call Center Services10% Business Consulting +1 service10% Sales OutsourcingGurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosed50 - 249Newark, NJ
Services provided
30% Customer Service Outsourcing30% Business Consulting28% Back Office Outsourcing +1 service12% Call Center ServicesSabre88, LLC, a Business Consulting company, is located in Newark, New Jersey. They provide Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Union, NJ
Services provided
40% Customer Service Outsourcing30% Recruiting30% StaffingIn Union, New Jersey, Career Center Inc. Is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Staffing.
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$1,000+Undisclosed50 - 249New Providence, NJ
Services provided
46% Customer Service Outsourcing23% Back Office Outsourcing20% Call Center Services +1 service11% Sales OutsourcingStafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
32% Customer Service Outsourcing56% Call Center Services12% Sales OutsourcingMessages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Jersey City, NJ
Services provided
40% Customer Service Outsourcing30% Call Center Services20% Back Office Outsourcing +1 service10% Business ConsultingIn Jersey City, New Jersey, Pro Level Support, LLC is a Customer Service Outsourcing company. Founded in 2024, the team focuses on Customer Service Outsourcing and Call Center Services.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
Services provided
10% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center Services +12 services10% Finance & Accounting Outsourcing (FAO)10% IT Managed Services5% API Development5% Accounting5% Application Management & Support5% CRM Consulting and SI5% Custom Software Development5% Ecommerce Marketing5% Graphic Design5% Social Media Marketing5% Unified Communications Consulting & SI5% Video ProductionIT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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$1,000+< $25 / hr10 - 49New Hyde Park, NY
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +1 service25% Sales OutsourcingAcena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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UndisclosedUndisclosed10 - 49Closter, NJ
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Recruiting +1 service25% StaffingElgen Staffing, a Back Office Outsourcing company, is headquartered in Closter, New Jersey. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249New York, NY
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO) +3 services15% Transcription10% Call Center Services10% Sales OutsourcingSee all 1 projectsHabiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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$1,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
10% Customer Service Outsourcing50% Translation15% Call Center Services +3 services10% Recruiting10% Staffing5% HR OutsourcingTransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
Services provided
10% Customer Service Outsourcing15% Pay Per Click15% Social Media Marketing +6 services10% AI Development10% Advertising10% CRM Consulting and SI10% Email Marketing10% Market Research10% Marketing StrategyZeta Global, a social media marketing firm, is in New York, New York and City of London, England. Their services include Social Media Marketing and Pay Per Click.
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UndisclosedUndisclosed10 - 49Palisades Park, NJ
Services provided
20% Customer Service Outsourcing30% Back Office Outsourcing30% Call Center Services +1 service20% TranslationOUTSOURCETURK is a small answering service company headquartered in Palisades Park, New Jersey. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancerJersey City, NJ
Services provided
35% Customer Service Outsourcing35% Call Center Services30% Back Office OutsourcingEstablished in 2021, Task Ventures LLC is a call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Woodhaven, NY
Services provided
20% Customer Service Outsourcing40% Recruiting40% StaffingVirtual Earners Innovative is a Staffing company. Headquartered in Woodhaven, New York and Abuja, Nigeria, the company offers Staffing and Recruiting.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
50% Customer Service Outsourcing50% Call Center ServicesSelect Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Bethpage, NY
Services provided
65% Customer Service Outsourcing35% Call Center ServicesFounded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249East Brunswick, NJ
Services provided
50% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center ServicesEnfinity Medical Billing is a Customer Service Outsourcing company launched in 2016. In East Brunswick, New Jersey, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$25,000+$25 - $49 / hr250 - 999Edison, NJ
Services provided
30% Customer Service Outsourcing70% Back Office OutsourcingLocated in Edison, New Jersey, Isolve RCM is a midsize Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed$100 - $149 / hr10 - 49Glen Cove, NY
Services provided
25% Customer Service Outsourcing25% Architectural Design25% Commercial Property Management +1 service25% IT Managed ServicesCasey's Cleaning of Long Island LLC is an Architectural Design company founded in 1986. Their services include Architectural Design and IT managed services.
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$10,000+$50 - $99 / hr10,000+Mount Olive, NJ
Services provided
60% Customer Service Outsourcing20% IT Managed Services10% Logistics & Supply Chain Consulting +1 service10% Sales OutsourcingSee all 1 projectsTMP Direct is a call center service provider specializing in delivering comprehensive end-to-end customer support solutions. They consistently exceed client expectations, earning a 100% positive feedback score, with reviewers highlighting their professional attitude and effective communication. Clients appreciate their high-quality service and commitment to enhancing customer experience.
Industry Experience
TMP Direct has demonstrated notable expertise in the telecommunications industry, particularly in delivering exceptional customer support through call center services. Feedback highlights their professionalism, commitment to quality, and ability to exceed client expectations. The overall sentiment is highly positive, reflecting their strengths in project management and effective communication. Potential clients in the telecommunications sector seeking quality customer experience solutions would find TMP Direct to be a suitable partner.
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TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with TMP Direct's overall cost and value for money. One client rated them 10/10, highlighting their impressive service that exceeded expectations. Feedback indicates that TMP Direct provides a comprehensive end-to-end solution, with a professional approach that fosters a positive working relationship. Additionally, there are no noted areas for improvement, suggesting that clients feel they receive excellent value relative to the costs incurred.Was this helpful?
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$1,000+< $25 / hr50 - 249Old Bridge, NJ
Services provided
10% Customer Service Outsourcing10% Application Testing10% Back Office Outsourcing +11 services10% Call Center Services10% E-Commerce Development10% IoT Development10% Mobile App Development10% Sales Outsourcing10% Web Development2% HR Consulting2% HR Outsourcing2% PEO/Employee Leasing2% Recruiting2% StaffingMidsize Back Office Outsourcing company Front Desk Helpers, is located in Old Bridge, New Jersey. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Clifton, NJ
Services provided
10% Customer Service Outsourcing20% Business Consulting20% Call Center Services +4 services20% IT Strategy Consulting10% Corporate Training & Coaching10% Digital Strategy10% Public RelationsKoN Corporation is an IT strategy consulting company. The team is based in Clifton, New Jersey, and their services include IT strategy consulting and Business Consulting.
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$1,000+< $25 / hr1,000 - 9,999Princeton, NJ
Services provided
10% Customer Service Outsourcing60% Back Office Outsourcing15% Document Digitization & Management +2 services10% Finance & Accounting Outsourcing (FAO)5% Financial ConsultingSee all 26 projectsOutsource RCM is a customer service BPO specializing in accounts receivable management, insurance claim processing, and related billing solutions. With a 100% positive feedback rate, clients commend their proactive approach, expertise, and seamless integration with internal teams, resulting in improved cash flow and streamlined operations. Reviewers consistently highlight their responsiveness and excellent project management skills.
Reviews mention Efficient
Clients have consistently praised Outsource RCM for their efficiency in delivering services. They reported faster reimbursements and improved claim acceptance rates, highlighting the team's structured approach and timely communication. One client noted, "Their ability to combine accuracy with efficiency and deliver measurable financial improvements was most impressive." Overall, the sentiment is highly positive, with clients appreciating the organization's organized project management and timely delivery of results.-
Financial Consulting for Tree Services Company
5.0 Feb 25, 2026Project management was organized and professional. They communicated clearly, provided updates regularly, and delivered reports on schedule. The team was responsive and detail-oriented.
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Insurance Verification for Childcare Center
4.5 Mar 14, 2026The process reduced billing errors and helped us process payments faster. Our administrative team also saved a lot of time. The project was managed professionally, and all verification reports were delivered on time. The accuracy and ability to handle complex verification tasks efficiently stood out.
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Payment Posting & Reconciliation for E-Commerce Company
4.5 Apr 10, 2026Project management was efficient and dependable. The team communicated clearly and ensured all processes ran smoothly.
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Back Office Outsourcing for Content & Resources Platform
4.0 Apr 10, 2026We experienced faster reimbursements, improved claim acceptance rates, and reduced delays. Their structured approach helped us achieve more predictable and stable revenue growth. Their ability to combine accuracy with efficiency and deliver measurable financial improvements was most impressive.
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5 of 11 reviews are 5 stars1 new review for Customer Service Outsourcing services$200,000 – $999,999 avg. project costRead 11 Recent ReviewsReviewed 11 times in the past 6 months
Outsource RCM has received positive feedback within the last six months, highlighting their effectiveness in improving medical billing processes and revenue cycle management. Clients noted significant improvements in claim accuracy, reduced denials, and enhanced cash flow. The team's professionalism, responsiveness, and industry expertise were frequently praised, as well as their commitment to continuous improvement. Overall, clients expressed high satisfaction with the partnership, often emphasizing the value of Outsource RCM as a strategic partner in their operations.Was this helpful?
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1 of 1 New York City-based review is 5 stars1 New York City-based review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project cost for Customer Service Outsourcing services in New York CityRead Similar ReviewsCustomer Service Outsourcing project highlight
Medical Billing Services for Cleaning & Painting Company
4.5 — Outsource RCM provided medical billing for a cleaning and painting company. The team managed claims processing, denial management, payment posting, accounts receivable follow-up, and reimbursement Read moreWas this helpful?
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$1,000+< $25 / hr250 - 999Princeton, NJ
Services provided
10% Customer Service Outsourcing10% AI Consulting10% Architectural Design +7 services10% Back Office Outsourcing10% Data Annotation Services10% Engineering10% Finance & Accounting Outsourcing (FAO)10% Graphic Design10% Litigation Support Services10% Product DesignSee all 20 projectsBackoffice Pro is a company specializing in providing comprehensive back-office and administrative support services. Across their reviews, the company is praised for its professionalism, flexibility, and efficiency, with 100% positive feedback on their ability to enhance operational workflows and reduce administrative burdens. Notably, 70% of reviewers commend their cost-effective solutions and cultural fit, highlighting their consistent quality and timely delivery of tasks.
Reviews mention Detail-oriented
Clients consistently highlight Backoffice Pro's detail-oriented approach, noting their meticulousness in managing tasks. One client praised the team's 'attention to detail' during onboarding, emphasizing the thorough discovery process to align with specific needs. Another client commended their accuracy in handling technical data, which significantly improved operational efficiency. Overall, the sentiment reflects a strong appreciation for Backoffice Pro's dedication to precision and effective communication throughout the project lifecycle.-
Data Entry Services for Aircraft Maintenance Co
5.0 Mar 15, 2026The attention to detail and accuracy in handling technical data was impressive. This meticulous approach ensured that our documentation became easier to access and manage. Their team maintained consistent communication and completed tasks within the agreed deadlines.
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Virtual Assistant Services for Digital Credential Platform
5.0 Mar 25, 2026The process started with a discovery call which was focused on learning about my needs. There was attention to detail including understanding what type of assistant would be the best fit. The leadership team was intimately involved during the onboarding process and attended the initial meetings to ensure alignment and role clarity.
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3 of 3 reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Backoffice Pro has received positive feedback from clients over the last six months, highlighting their reliability and professionalism. Clients praised their effective operational and administrative support, noting improvements in workflow efficiency and task turnaround times. Specific commendations included their adaptability to shifting priorities and a proactive approach to problem-solving. While overall satisfaction was high, some clients suggested enhancements in communication regarding project updates. Overall, Backoffice Pro is seen as a valuable partner for businesses seeking consistent and quality back-office support.Was this helpful?
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Review Rating from Clients
4.5/5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
Local insurance clients describe Backoffice Pro as a reliable partner for complex operational work, including policy and client records, CRM maintenance, document organization, and quote processing. Their feedback points to high accuracy, quicker turnaround, reduced workload for in-house staff, and clear, proactive communication.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed50 - 249North Brunswick Township, NJ
Services provided
30% Customer Service Outsourcing50% Business Consulting20% IT Strategy ConsultingBusiness Consulting company AgiraSure was founded in 2015. The team provides Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
Services provided
19% Customer Service Outsourcing25% Custom Software Development25% IoT Development +3 services11% Call Center Services10% HR Outsourcing10% IT Staff AugmentationFront Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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$1,000+< $25 / hr10 - 49White Plains, NY
Services provided
30% Customer Service Outsourcing30% Call Center Services20% Accounting +1 service20% Business ConsultingTelephone answering service Bota Group provides Call Center Services and Customer Service Outsourcing. They are in White Plains, New York.
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$5,000+$25 - $49 / hr10 - 49Old Bridge, NJ
Services provided
15% Customer Service Outsourcing20% Call Center Services20% Content Moderation Services +4 services15% Back Office Outsourcing10% Corporate Relocation10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)Launched in 2020, Kyniska is a small Content Moderation Services company. Their services include Content Moderation Services and Call Center Services.
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UndisclosedUndisclosed50 - 249Randolph, NJ
Services provided
50% Customer Service Outsourcing50% Call Center ServicesHeadquartered in Randolph, New Jersey, Enablx is a call center service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Edison, NJ
Services provided
50% Customer Service Outsourcing50% Call Center ServicesCall center and Customer Service Outsourcing company Unitel Performance Marketing Group was established in 1999. The firm provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosedFreelancerMorris Plains, NJ
Services provided
20% Customer Service Outsourcing20% Business Consulting20% Finance & Accounting Outsourcing (FAO) +2 services20% Financial Advising & Planning20% Insurance Services & BrokersBusiness Consulting company Alldigi Tech was founded in 2005. Located in Morris Plains, New Jersey, the team offers Business Consulting and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr2 - 9Levittown, NY
Services provided
25% Customer Service Outsourcing25% Business Consulting25% Compliance Consulting +2 services15% Call Center Services10% TranscriptionCustomer Service Outsourcing company MedMaxBill, Inc. Was established in 2026. In Levittown, New York, the team offers Customer Service Outsourcing and Compliance Consulting.
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$10,000+< $25 / hr250 - 999Melville, NY
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +1 service25% Sales OutsourcingProtalk Solutions is a Melville, New York-based phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49New City, NY
Services provided
20% Customer Service Outsourcing50% Content Writing Services30% Business ConsultingContent Writing Services company books publishing inc is headquartered in New City, New York. They focus on Content Writing Services and Business Consulting.
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UndisclosedUndisclosed50 - 249Nesconset, NY
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingSee all 18 projectsAnswering Legal is a specialized answering service company catering primarily to legal professionals. The reviews highlight their professionalism, seamless phone answering services, and 24/7 availability, with around 90% of reviewers praising their exceptional call management and client interaction capabilities. Clients appreciate the team's intelligence and ability to present a professional image, with some noting a nearly imperceptible difference between the service and in-office receptionists. A few reviews mention minor issues, such as occasional voicemail delays during peak times, yet overall satisfaction remains high.
Reviews mention Exceptional performance
Clients have praised Answering Legal for their exceptional performance, noting their professionalism and seamless integration as if they were in-house staff. One managing partner highlighted their 24/7 availability and flexibility, especially during challenging times like COVID-19, where they adjusted payment plans to accommodate reduced business. Overall sentiment reflects high satisfaction, with clients recommending their services based on effective communication and a strong understanding of legal industry needs.-
Intake & Answering Services for Tax Firm
5.0 May 12, 2020They do a great job taking information from clients and always get back to me immediately. I know that when my work is in their hands, they will do a superb job. Answering Legal is always courteous and helpful to the client, they represent me well.
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Industry Experience
Answering Legal has garnered positive feedback primarily from the legal industry, with a strong presence in criminal defense, family law, consumer bankruptcy, and immigration law. Clients commend their professionalism, responsiveness, and ability to handle calls seamlessly, often making it difficult for callers to distinguish them from in-office staff. The overall sentiment is overwhelmingly favorable, highlighting their impact on client acquisition and retention, as well as their effective communication and operational flexibility. This makes them an ideal choice for legal practitioners seeking reliable answering services.
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LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express satisfaction with Answering Legal's value for money, noting that the services provided justify their costs. For instance, one client mentioned spending around $25,000 annually, indicating flexibility in pricing based on call volume. Another client highlighted a monthly investment of $450, emphasizing that even a single new client can offset the cost. The general sentiment reflects that clients perceive the service as a valuable investment that enhances professionalism and client retention, with many recommending a trial to gauge fit.Was this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
4.9
Cost
4.9
Willing to Refer
5.0
Reviewers in New York City highlight Answering Legal’s ability to screen callers, gather case details, and route urgent inquiries by phone, text, or email. They value courteous operators, reliable after-hours coverage, and responsive support across solo practices and law firms.Read Local ReviewsWas this helpful?
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Read moreSee All Locations (2)Bay Shore, NY
48 Idaho Street
Bay Shore, NY 1170641 - 49
+1 803-636-2230
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Services provided
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UndisclosedUndisclosed2 - 9South Plainfield, NJ
Services provided
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