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Top Customer Support Services in New York City

Ratings Updated: September 20, 2026

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Well-organized projects
Client feedback highlights Hugo Inc.'s exceptional organizational skills in project management. A media company noted the seamless onboarding process, stating, "it felt very natural" and praised their ability to deliver projects in under three weeks. Similarly, a financial services firm commended Hugo for their timely execution and adaptability, which transformed their customer support operations. Overall, clients express high satisfaction with Hugo's structured approach, contributing to efficient project outcomes and effective communication.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Knowledgeable
Clients express a strong sentiment regarding Helpware's knowledgeability, highlighting the expertise of their agents. For instance, one review notes that the first agent hired demonstrated significant product knowledge and interpersonal skills, becoming a valuable asset by effectively handling a high volume of calls. Additionally, the client's appreciation for the team's responsiveness and attentiveness underscores their proficiency in addressing customer needs. Overall, the feedback reflects a positive perception of Helpware's knowledgeable support team.

Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

His knowledge of our product and his interpersonal skills have made him a huge asset to our team as we can trust him with responding to our customers while we focus on equally high priority tasks.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves New York City, NY

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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Reviews mention Reliable
Clients have consistently highlighted Mindy Support's reliability, noting their quick response times and thorough communication. One client emphasized their satisfaction with Mindy's efficient handling of AI data annotation, stating, 'Mindy's reliability, quick response time and clear communication' set them apart. Additionally, the ability to resolve issues swiftly, often within hours, further solidifies the positive sentiment surrounding their dependable service.

AI Data Annotation for IT Services Company

5.0 Jul 29, 2021

I'm impressed by Mindy's reliability, quick response time and clear communication. They are real professionals. All issues we had were solved and cleared within hours.
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Horatio

5.0 5 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

25% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +4 services

10% AI Consulting

10% Content Moderation Services

10% Finance & Accounting Outsourcing (FAO)

5% Data Annotation Services

Horatio is a Customer Service Outsourcing (CSO) company that excels in providing comprehensive customer support solutions. With over 90% positive feedback, clients commend Horatio for their exceptional project management, responsiveness, and ability to seamlessly integrate as an extension of internal teams. Horatio's services have led to significant improvements in customer satisfaction metrics, such as CSAT and SLA, across various industries.

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3 of 3 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$200,000 – $999,999 avg. project cost

Reviewed 3 times in the past 6 months
Horatio has received positive feedback from clients in the last six months, highlighting their responsiveness, proactive management, and ability to scale customer support effectively. Clients noted significant improvements in service metrics, such as increased SLA percentages and enhanced customer satisfaction scores. The team is recognized for their exceptional project management and holistic understanding of client needs, with no reported areas for improvement. Overall, Horatio is viewed as a valuable partner that integrates seamlessly into clients' operations.
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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Horatio is consistently recognized for providing excellent value for money. Clients have noted that their pricing aligns well with budgetary constraints while delivering high-quality customer support services. One client highlighted that Horatio's pricing fit their budget and offered great value for cost. Another client mentioned that their engagement allowed for significant scalability without the need for a large internal team, further emphasizing the cost-effectiveness of their services. Overall, feedback indicates a strong sentiment towards Horatio's affordability and value.
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2 of 2 New York City-based reviews are 5 stars

2 New York City-based reviews for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost for Customer Service Outsourcing services in New York City

New York City-based Customer Service Outsourcing project highlight

Customer Service Outsourcing for Coffee Machine Retailer
5.0 — Horatio provided customer support for a coffee machine retailer. The team assisted the client's customers with their purchasing experience, troubleshooting, repair and replacement, and full Read more
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

New York City-based clients praise Horatio for their comprehensive support solutions, including customer service, onboarding, and infrastructure development. They highlight the company's adaptability, proactive project management, and ability to scale support operations efficiently across diverse industries.
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The Hour - Back Office and Virtual Assistant Services

5.0 37 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

10% Call Center Services +3 services

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

The Hour - Back Office and Virtual Assistant Services is a company specializing in Customer Support Outsourcing and back-office operations. They have consistently received positive feedback for their responsiveness, integration into clients’ workflows, and ability to enhance operational efficiency, with approximately 100% of reviewers highlighting their professionalism and excellent communication skills. Clients appreciate their reliable service, which includes managing customer inquiries and supporting various administrative tasks, making them a valuable extension of any team.

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Reviews mention Efficient
The Hour - Back Office and Virtual Assistant Services has received positive feedback regarding its efficiency from multiple clients. One client noted that their team has enabled faster completion of tasks and smoother operations, highlighting their reliability and responsiveness. Another client praised their ability to manage inquiries and tasks efficiently, leading to improved operational performance. Overall, clients consistently commend The Hour for their accountability and timely delivery, which significantly enhances workflow and productivity.

Back Office & Customer Service Outsourcing for Insurance Co

5.0 Feb 11, 2025

The Hour maintained a well-organized approach, keeping everything on track and ensuring deadlines were met. They were proactive in addressing our requests, adjusting to our needs without delays. Communication was seamless, and they handled tasks with a balance of efficiency and flexibility.
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Insurance Services & Brokers for Insurance Co

5.0 Feb 20, 2025

Their project management is smooth and well-structured. They handle quote requests efficiently, ensuring deadlines are met without compromising accuracy. Communication is always clear, and they are quick to adapt if any adjustments are needed. Whether it's a high-priority request or a routine follow-up, they stay on top of tasks, making the entire process seamless for our team.
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Operational & Customer Support for Human Resources Company

5.0 Apr 2, 2025

The Hour supports by managing pharmacist and employer inquiries, shift coordination, credential verification, and financial tasks like billing and invoicing. Their assistance has streamlined operations, improved efficiency, and enhanced response times for both pharmacies and pharmacists. They stay on top of tasks with efficiency and flexibility. They communicate well, adapt to changes seamlessly, and ensure their support consistently meets our needs.
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CRM Mgmt & Workflow Optimization for Digital Mktg Agency

5.0 Apr 20, 2026

Our media deals are getting done by thehour team and by this we have managed to focus on other marketing workflows resulting our business is growing and our tasks are handeled faster and overall operations run more smoothly. Their accountability, efficiency, and responsiveness stand out. Not currently!
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Industry Experience

The Hour - Back Office and Virtual Assistant Services has garnered positive feedback across various industries, including Financial Services, Real Estate, Insurance, eCommerce, IT, Medical, Advertising & Marketing, and Business Services. Clients praise their expertise in bookkeeping, property management, customer support, and operational assistance. Overall sentiment reflects strong satisfaction with their reliability, responsiveness, and organizational skills, making them a suitable partner for companies seeking efficient administrative support and process optimization across these sectors.
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Financial services Advertising & marketing Pharmaceuticals Human Resources Software Business services Insurance Retail Information technology Real estate eCommerce Other industries

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United States (27) Canada (6)

This provider is fluent in 5 languages:

English

Spanish

Dutch

French

Hindi

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

4.9

Cost

4.9

Willing to Refer

5.0

Local businesses in New York highlight The Hour's expertise in handling complex administrative and financial processes, such as insurance support, quoting, and data management. Reviewers appreciate their responsiveness, accuracy, and seamless project management, which consistently enhances operational efficiency.
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ExpertCallers

4.8 35 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

Princeton, NJ

Services provided

15% Customer Service Outsourcing

15% Corporate Photography

10% Back Office Outsourcing +6 services

10% Call Center Services

10% Corporate Travel Management

10% Finance & Accounting Outsourcing (FAO)

10% Graphic Design

10% Logo

10% Sales Outsourcing

ExpertCallers is a customer service outsourcing company providing comprehensive call center solutions tailored to enhance client communication and lead management. Across reviews, 100% of clients highlighted their professionalism and efficiency, with nearly 80% commending their fast response times and proactive communication. Clients appreciate their adaptability, with some noting a 40% increase in business growth post-collaboration.

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Reviews mention Efficient
ExpertCallers has received consistently positive feedback regarding their efficiency across various projects. Clients noted the team's well-structured project management, timely delivery, and effective communication. For instance, one client highlighted the significant reduction in response times and improved customer satisfaction, while another praised their proactive optimization of processes. Overall, the sentiment reflects a strong appreciation for ExpertCallers' ability to manage operations efficiently while maintaining a high standard of service.

Call Center & Sales Outsourcing for Construction Company

5.0 Feb 25, 2026

The project management was highly professional. ExpertCallers maintained clear communication, provided consistent updates, and delivered all milestones on time. Any feedback or adjustments we requested were implemented quickly, making collaboration smooth and effective.
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Survey Research & Data Collection for Nonprofit Organization

5.0 Mar 14, 2026

Their team managed the project efficiently and delivered reports within the agreed timeline.
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Call Center Services for Construction Company

4.5 Mar 23, 2026

Project management was smooth and reliable. The team consistently delivered on time, maintained clear communication, and adapted quickly to our requirements without any delays. Their professionalism and ability to handle customer interactions efficiently stood out.
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Call Center Services for Tree Care Company

4.5 Apr 7, 2026

Project management was highly efficient and professional. They maintained clear communication, provided regular updates, and ensured everything was delivered on time. Their team was always responsive and proactive in optimizing processes as our needs evolved.
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Customer Support Services for E-Commerce Company

4.5 Apr 10, 2026

Customer satisfaction improved significantly, response times decreased, and our internal workload was reduced. This allowed us to focus more on scaling the business while maintaining service quality. Project management was efficient and well-structured. The team was responsive and ensured smooth day-to-day operations.
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7 of 18 reviews are 5 stars

6 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 18 times in the past 6 months
ExpertCallers has received positive feedback in recent reviews, highlighting their professionalism and effectiveness in managing customer communications. Clients noted significant improvements in response times, lead engagement, and overall customer satisfaction. One client praised their ability to seamlessly integrate with internal processes, while another highlighted their calm handling of urgent situations. Areas for improvement mentioned include enhanced analytics and reporting tools. Overall, clients expressed high satisfaction with the service provided by ExpertCallers.
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8 of 11 Customer Service Outsourcing reviews are 5 stars

9 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for IT Company
5.0 — ExpertCallers provided customer service outsourcing services for an IT company. The team offered 24/7 support via email, chat, and phone, with an average response time of 5 minutes. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (9) $200,000 to $999,999 (7) Less than $10,000 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
ExpertCallers is frequently praised for its competitive pricing and overall value for money. Clients noted that the company's pricing fit their budgets and provided good value, with one stating it was a 'great culture fit' as well. Many reviews highlighted the significant improvements in response times and customer engagement, attributing these successes to ExpertCallers' effective service. Overall, clients expressed high satisfaction with the return on investment, citing measurable growth in leads and sales conversions.
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Riseup Labs

4.9 46 reviews

Verified Clutch Guarantee

$5,000+

< $25 / hr

250 - 999

New York, NY

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Riseup Labs is a versatile technology company excelling in custom software and mobile app development, UI/UX design, and backend solutions. Over 90% of reviews highlight their exceptional project management, adaptability, and communication skills. Clients commend their ability to understand business needs and deliver tailored, efficient solutions on time, with some noting room for improvement in cost estimation and documentation.

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Reviews mention Unique expertise
Riseup Labs has received positive feedback regarding its unique expertise, particularly in animation and web development. Clients highlighted the company's professionalism and attention to detail, with one client expressing that their team was 'blown away' by the results of animated videos. Another client praised Riseup Labs for their expert knowledge and the beautiful results of their website redesign, noting that the team was easy to work with and patient in explaining complex concepts.

News Portal App for News TV Broadcasting Company

5.0 Nov 26, 2021

Their skilled developers built our application in such a way that we needed. The project manager and salesperson replied promptly.
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WordPress Website for Web Dev & Design Agency

5.0 May 30, 2021

Not only were they experts in their field, but the result of their work was beautiful as well. They know what they are doing, they’re very nice people, and they were so easy to work with.
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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Riseup Labs has received positive feedback over the last six months, noted for their effective communication and adaptability. Clients praised their ability to understand business workflows and deliver tailored solutions, such as a recruitment platform that improved efficiency by 30%. Their project management was described as organized, with timely deliveries and responsive support. Some clients suggested enhancing documentation for non-technical users, but overall, the sentiment reflects satisfaction and a strong partnership with Riseup Labs.
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Industry Experience

Riseup Labs has demonstrated expertise across various industries, including business services, non-profit, energy, gambling, hospitality, financial services, education, and gaming. Clients consistently highlight their technical proficiency, effective communication, and ability to adapt to specific project needs. Overall sentiment reflects satisfaction, particularly in business services, education, and financial services, where Riseup Labs has made significant impacts through tailored solutions and innovative approaches. This positions Riseup Labs as a strong fit for clients seeking development partners in these sectors.
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Banks Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling Business services

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$970 1 Dedicated Assistant $1,940 2 Dedicated Assistants $2,910 3 Dedicated Assistants

Full-Time Customer Support Representative
Provide your customers with instant support when they need it. Riseup Labs CSRs assist with onboarding, orders, complaints, refunds, and more. Ensure a seamless, responsive, and positive customer experience today with our simple packages.
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5C Virtual Assistance Services

Not yet reviewed

Verified

$1,000+

< $25 / hr

50 - 249

Jersey City, NJ

Services provided

20% Customer Service Outsourcing

60% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +1 service

10% Social Media Marketing

Founded in 2018, 5C Virtual Assistance Services is a Back Office Outsourcing company. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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FGC+

Not yet reviewed

Verified

Undisclosed

Undisclosed

250 - 999

Suffern, NY

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

20% Accounting +2 services

20% Call Center Services

15% Finance & Accounting Outsourcing (FAO)

FGC+ is a Back Office Outsourcing company. Founded in 2011, the team offers Back Office Outsourcing and Accounting.
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Top Customer Service

5.0 68 reviews

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Canada (13) France (1)

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2 of 2 New York City-based reviews are 5 stars

$10,000 – $49,000 avg. project cost for Customer Service Outsourcing services in New York City

Customer Service Outsourcing project highlight

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Review Rating from Clients

5.0/5.0

Quality

4.8

Schedule

4.8

Cost

5.0

Willing to Refer

5.0

Clients in New City praise Top Customer Service for their technical expertise in managing chatbots and phone lines, especially within the recruitment industry. They highlight reliable project management, meeting deadlines, and a knowledgeable support team that understands their business needs.
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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

CrewBloom is a customer service outsourcing company specializing in providing remote customer care and support services. The reviews highlight a 100% positive feedback rate, praising their ability to deliver efficient, timely customer service and support, with high ratings for responsiveness and value for cost. Additionally, 80% of clients appreciated their quick onboarding and adaptability to specific business needs.

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United States (26) Canada (1)

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$1,999 Best for small companies with one-off hires. $7,999 Great for growing companies. $12,999 Perfect for companies anticipating volume hires.

Customer Service Remote Staffing Services
Unlock the potential of your customer service with our flexible staffing solutions. Our tiered pricing packages are designed to fit your business needs, whether you're a starting business owner looking to hire one team member, a scaling up business preparing for a busy season, or enriching your current team to accommodate consistent growth.
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1 of 1 New York City-based review is 5 stars

Unknown avg. project cost for Customer Service Outsourcing services in New York City

Customer Service Outsourcing project highlight

Amazon Account Management for Virtual Assistant Company
5.0 — CrewBloom provides ongoing BPO services for a virtual assistant company. The team is responsible for setting up and scaling Amazon FBA businesses for end clients. Read more
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers in New York emphasize CrewBloom's talent in providing tailored virtual assistance, sales reps, and marketing support, praising their quick turnaround, attentive customer service, and ability to match specific organizational needs across various industries.
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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.

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Reviews mention Unique expertise
Clients consistently highlight Abacus Cambridge Partners' unique expertise in API management and integration. A senior manager at Safaricom noted their engineers' exceptional competence, stating, "There’s no technical challenge that we gave them that they weren’t able to resolve." Similarly, a technical architect from Majid Al Futtaim emphasized their mature team and reliable partnership with Google, describing them as "our first choice of reliable Google partners." Overall, sentiment regarding their expertise is overwhelmingly positive.

API Migration for Telecommunications Firm

5.0 Apr 1, 2021

Their engineers are very competent. There’s no technical challenge that we gave them that they weren’t able to resolve. They’re very skilled. They’re skilled in API management and other technology verticals like robotic process automation. They’re a one-stop-shop for everything you need.
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Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

They’re a mature team, working actively with Google. Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point.
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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
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United Arab Emirates (2) Kenya (1) United States (1)

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New York, NY

405 Lexington Avenue The Chrysler Building 9th Floor PMB # 9014
New York, NY 10174
2 - 5

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Staffwiz LLC

4.8 3 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Industry Experience

Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.
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Healthcare Education eCommerce

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More responsive than most other service providers

Staffwiz LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Philippines (1) United States (1)

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Boldly

4.5 1 review

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Staffing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Social Media Marketing

Boldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.

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Industry Experience

Boldly has garnered positive feedback primarily within the media industry, where clients appreciate their stability and hardworking nature. They effectively alleviate workload, allowing firms to enhance customer service and communication. However, some reviews note areas for improvement in staff performance. Overall, their expertise is well-suited for media-related projects, where they can significantly impact operational efficiency and client satisfaction.
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Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Boldly's services as providing good value for money, particularly noting that they save approximately $500 monthly by outsourcing about 30% of their workload. A client emphasized the company's stability and hardworking nature, although some feedback pointed to challenges in communication and staff performance. Overall, the sentiment reflects satisfaction with the pricing structure, particularly for the level of service received over a long-term engagement.
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Review Rating from Clients

4.5/5.0

Quality

2.5

Schedule

3.5

Cost

3.5

Willing to Refer

4.5

Local clients highlight Boldly's stability and dedication, emphasizing its role in streamlining operations and saving money. They appreciate the company's consistent performance over five years, despite occasional communication hurdles.
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PREMIUMHELP

5.0 4 reviews

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Social Media Marketing +1 service

10% Graphic Design

PREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.

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Industry Experience

PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support.
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Education

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing.
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RemoteReps247

3.2 16 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

RemoteReps247 is a lead generation company, as reflected in their reviews. The feedback is largely negative, with approximately 70% of reviews criticizing their lack of delivery, accountability, and transparency. However, 30% of reviews report successful lead generation and commend the company for responsiveness and effective project management, highlighting a disparity in client experiences.

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Reviews mention High-quality work
Clients have expressed high satisfaction with the quality of work delivered by RemoteReps247, citing their effective project management and proactive communication. One client noted that the leads provided were valid and aligned with their business needs, highlighting the company's ability to deliver genuine leads with substantial budgets. Overall, feedback reflects a sentiment of confidence in RemoteReps247's capability to meet project requirements and exceed expectations.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

The qualified leads which were in line with our business and experience were presented to choose from. The leads were exactly matching with keywords which were given by us. All the leads were genuine We selected the most suitable lead where we had 100% confidence on the completion of software requirement mentioned in the lead.
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0 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
RemoteReps247 has received highly negative feedback from clients in recent reviews, with one client describing their experience as a 'pure scam.' The client reported a lack of quality leads and unresponsive communication, leading to concerns about reimbursement promises. Overall sentiment reflects significant dissatisfaction, with clients warning others to avoid engaging with RemoteReps247 due to unfulfilled commitments and poor service delivery.
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Industry Experience

RemoteReps247 has received predominantly negative feedback across various industries, particularly in Information Technology and Business Services. Clients reported failures in lead generation and poor communication, leading to significant dissatisfaction. Notably, the IT sector highlighted a lack of transparency and accountability, reflecting poorly on RemoteReps247's capabilities. Conversely, a few clients from other industries noted some positive experiences, particularly in responsiveness and project management. Overall, potential clients should exercise caution, especially in IT and Business Services, where the company's effectiveness appears questionable.
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Information technology IT Services Software Business services Other industries

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Average Project Cost Breakdown

Less than $10,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Overall, client feedback regarding RemoteReps247 suggests significant dissatisfaction with their cost and value for money. Several reviews highlight that despite initial promises and budget-friendly pricing, clients received no qualified leads, leading to perceptions of the company as a scam. For instance, one client stated, "We didn’t get a single SQL or MQL in three months," while another noted, "They failed to deliver any measurable results." The sentiment across reviews indicates a strong sense of frustration over wasted resources without any return on investment.
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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

35% Call Center Services

EXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.

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Reviews mention Exceeds expectations
EXL Service has consistently exceeded client expectations, particularly noted for their strong customer care and ability to deliver quick, accurate results. One client highlighted significant savings of approximately $5,000 monthly, while another praised their thoroughness and ease of communication. Clients have expressed satisfaction with the positive impact on their operations, noting that EXL effectively streamlines processes and enhances overall efficiency, making them a valuable partner for back office services.

Payment Processing for Education Organization

4.5 Aug 12, 2017

Customer care and exceeding our expectations.
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Payment Processing for Hospitality Firm

3.0 Aug 12, 2017

They are very thorough. They have exceeded our expectations.
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Industry Experience

EXL Service exhibits strong capabilities across multiple industries, including Real Estate, Education, Other Industries, and Hospitality & Leisure. Clients praise their efficiency in back office operations, significant time and cost savings, and exceptional customer care. The sentiment is particularly positive in Real Estate and Hospitality, where they have streamlined operations and reduced staffing needs. Overall, EXL Service is recognized for its expertise in managing administrative tasks, making it a suitable partner for companies seeking operational support in these sectors.
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Real estate Education Nonprofit Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as offering significant value for money, with feedback highlighting substantial savings in both time and costs. One client noted a monthly saving of approximately $5,000, while another reported saving 120 hours weekly, translating to considerable financial benefits. However, some reviews indicated that while the service is effective, there are concerns about pricing, suggesting room for improvement in cost management. Overall, the sentiment is positive, emphasizing efficiency and support.
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Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

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Ubiquity

Not yet reviewed

$10,000+

< $25 / hr

10,000+

New York, NY

Services provided

35% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing +3 services

10% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% IT Managed Services

Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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Clinical Excel Computech LLP

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

East Rutherford, NJ

Services provided

100% Customer Service Outsourcing

Clinical Excel Computech LLP is a Customer Service Outsourcing company. The agency is located in East Rutherford, New Jersey. Their services include Customer Service Outsourcing.
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Atidiv

5.0 1 review

$5,000+

< $25 / hr

250 - 999

New York, NY

Services provided

50% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

At Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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New York, NY

300 Vesey Street
New York, NY 10282
10 - 15

+1 3472129691

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Community Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Ridgefield Park, NJ

Services provided

100% Customer Service Outsourcing

Community Locksmith Store is a Customer Service Outsourcing company. Based in Ridgefield Park, New Jersey, the agency was established in 1995. Their team specializes in Customer Service Outsourcing.
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WOW Customer Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

100% Customer Service Outsourcing

Headquartered in New York, New York and Taguig, Philippines, WOW Customer Support is a midsize Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +7 services

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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Queens Village, NY

21229 Hillside ave apt 5EW
Queens Village, NY 11432
151 - 200

+13322227751

Queens Village, NY

212-29 Hillside Avenue
Queens Village, NY 11427
41 - 49

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Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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New York Best AC Repair Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

100% Customer Service Outsourcing

New York Best AC Repair Services, a Customer Service Outsourcing company, is in New York, New York. The team provides Customer Service Outsourcing.
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Freespire Therapy

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

100% Customer Service Outsourcing

Freespire Therapy is a Customer Service Outsourcing company. Launched in 2024, the firm specializes in Customer Service Outsourcing.
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Omelink

Not yet reviewed

$25,000+

< $25 / hr

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Call center company Omelink provides Call Center Services and Customer Service Outsourcing. They were founded in 2016.
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SIMETRIX SOLUTIONS

Not yet reviewed

$25,000+

Undisclosed

50 - 249

Fair Lawn, NJ

Services provided

30% Customer Service Outsourcing

45% Call Center Services

25% Back Office Outsourcing

SIMETRIX SOLUTIONS is a call center. The team focuses on Call Center Services and Customer Service Outsourcing and is in Fair Lawn, New Jersey.
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TechDrive Support Inc

5.0 7 reviews

Undisclosed

$50 - $99 / hr

2 - 9

Wayne, NJ

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Application Management & Support +1 service

25% IT Managed Services

TechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.

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Industry Experience

TechDrive Support Inc has demonstrated expertise primarily in the real estate sector, where they enhanced IT infrastructure and security for Dream Home Dubai. Clients reported a 40% reduction in downtime and high user satisfaction due to responsive support. The company's strengths include effective project management, personalized tech support, and a commitment to continuous improvement. Overall, feedback indicates a strong sentiment of reliability and effectiveness in addressing IT needs within the real estate industry.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight TechDrive Support Inc's competitive pricing and high value for money, noting that their services fit within budget while delivering substantial results. For instance, one reviewer emphasized the 'good value for cost' when selecting the company. Overall sentiment leans positively, with clients appreciating the balance between cost and quality, as evidenced by measurable improvements in system efficiency and user satisfaction, alongside the effective implementation of security measures.
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ConnectPro BPO

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Brooklyn, NY

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

20% Sales Outsourcing

ConnectPro BPO is a Back Office Outsourcing company. The Brooklyn, New York-based company was founded in 2023. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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7 Virtual Assistant Services

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Market Research

20% Transcription

We give the formula for succeed for Small and Medium Business owners. Not merely in business, but also in life. We have been working for years with many sectors like Mortgage, Virtual Assistant,
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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% Transcription +2 services

10% Call Center Services

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

30% Customer Service Outsourcing

55% Back Office Outsourcing

15% Call Center Services

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
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Headway Bpo Solutions Pvt Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

10% Customer Service Outsourcing

30% Accounting

20% Finance & Accounting Outsourcing (FAO) +4 services

15% Back Office Outsourcing

10% Corporate Training & Coaching

10% ERP Consulting and SI

5% HR Consulting

Headway Bpo Solutions Pvt Ltd is an Accounting company. Located in New Delhi, India and New York, New York, the team provides Accounting and Finance & Accounting Outsourcing (FAO).
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More responsive than most other service providers

Headway Bpo Solutions Pvt Ltd is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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New York, NY

Suite no- 1206-01, 12th Floor, 224 West 35th Street
New York, NY 10001
16 - 20

9402798313

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Mrzeph Tech

Not yet reviewed

$50,000+

$25 - $49 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% CRM Consulting and SI

20% Data Annotation Services +2 services

20% Graphic Design

20% Sales Outsourcing

Mrzeph Tech is a graphic design company headquartered in New York, New York. They specialize in Graphic Design and CRM consulting and SI and were founded in 2020.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Call Center Services +1 service

10% Document Digitization & Management

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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Bl Leads

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bronx, NY

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Commercial Financing +1 service

25% Finance & Accounting Outsourcing (FAO)

Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
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Ecartize

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

15% Customer Service Outsourcing

15% Content Marketing

15% Ecommerce Marketing +5 services

15% Search Engine Optimization

15% Social Media Marketing

10% Marketing Strategy

10% Pay Per Click

5% Other Marketing

Ecartize is a social media marketing firm launched in 2016. The team focuses on Social Media Marketing and Content Marketing.
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Email Marketing

20% Sales Outsourcing

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

24% Customer Service Outsourcing

50% Back Office Outsourcing

16% Call Center Services +1 service

10% AI Development

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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CommerceV3

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Conversion Optimization

10% E-Commerce Development

10% Ecommerce Marketing

10% Email Marketing

10% Search Engine Optimization

10% UX/UI Design

10% Web Development

Launched in 2004, CommerceV3 is an Email Marketing company. Their team specializes in Email Marketing and Search Engine Optimization.
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OnCalla

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +2 services

20% Staffing

10% Litigation Support Services

Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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$10 Dedicated (1 to 4 Agents) Hourly Rate $9 Dedicated (5 to 9 Agents) Hourly Rate $8 Dedicated (10 to 25 agents) Hourly Rate

Customer Service Outsourcing Rates
OnCalla Call Center Pricing – May 2025 (Subject to Change) We offer flexible and cost-effective call center solutions, ensuring quality service at competitive rates: $10 per hour → Dedicated (1 to 4 Agents) $9 per hour → Dedicated (5 to 9 Agents) $8 per hour → Dedicated (10 to 25 Agents)
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Brand Connections

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

20% Advertising

20% Event Marketing +5 services

10% AR/VR Development

10% Back Office Outsourcing

10% Marketing Strategy

10% Social Media Marketing

10% Video Production

Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.
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WCH Service Bureau Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

10% Customer Service Outsourcing

80% Back Office Outsourcing

10% Call Center Services

WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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iconicstitches

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

30% Branding

30% Market Research +1 service

20% Advertising

Iconicstitches is a branding agency established in 1999. The team provides Branding and Market Research and is based in New York, New York.
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MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1 service

20% Finance & Accounting Outsourcing (FAO)

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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DynaPro Global

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

30% Call Center Services +3 services

10% Account-Based Marketing

9% Sales Outsourcing

1% Accounting

DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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CheaperTeam

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Hewlett, NY

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

25% Recruiting +6 services

10% Call Center Services

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Other IT Consulting and SI

5% Staffing

5% Web Development

CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

25% Customer Service Outsourcing

75% Call Center Services

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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Corporate Care

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +2 services

20% Social Media Marketing

20% Web Development

Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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New York, NY

2530 Morgan Avenue, Bronx
New York, NY 10469
2 - 5

+19292222040

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Aberrant Digital Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Paterson, NJ

Services provided

10% Customer Service Outsourcing

10% Branding

10% Financial Advising & Planning +8 services

10% Marketing Strategy

10% Mobile App Development

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

10% Web Development

5% E-Commerce Development

5% Fractional CFO Services

Located in Paterson, New Jersey, Aberrant Digital Services is a branding company. The team focuses on Branding and Marketing Strategy.
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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company specializing in outbound and inbound call services, customer support, and lead generation. Reviewers consistently highlight the company's efficiency, professionalism, and ability to meet deadlines, with approximately 90% of feedback being positive. DialAmerica's strengths include quality service, strong team collaboration, and significant cost savings for clients, although there is room for improvement in reporting and pricing.

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Industry Experience

DialAmerica has received positive feedback across various industries, including Utilities, Financial Services, Real Estate, Manufacturing, Hospitality, and Retail. Clients commend their effective inbound and outbound call services, emphasizing strengths in customer service, responsiveness, and lead generation. Notably, they have helped businesses improve efficiency and reduce costs significantly. Overall, DialAmerica's expertise is particularly beneficial for companies requiring high call volume management and quality customer interactions, making them a strong fit for diverse sectors.
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IT Services Transportation Human Resources Utilities Real estate Manufacturing Hospitality & leisure Other Industry Retail Nonprofit Financial services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients generally view DialAmerica as providing good value for money, noting significant cost savings. One client highlighted a return on investment as a 'no-brainer' due to efficient lead generation, while another mentioned saving approximately $25,000 monthly. Several reviews indicate satisfaction with the pricing structure, with discounts for long-term commitments being appreciated. However, some feedback suggested that pricing could be improved, indicating a desire for more competitive rates.
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View projects from:

New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Review Rating from Clients

4.8/5.0

Quality

4.8

Schedule

4.5

Cost

4.8

Willing to Refer

4.8

Local clients praise DialAmerica for its professionalism, speed, and organization in handling diverse call center needs, including customer service, order processing, and support. They highlight significant time and cost savings, with positive impacts on customer satisfaction and revenue growth.
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Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

42% Customer Service Outsourcing

48% Call Center Services

10% Back Office Outsourcing

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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