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Top Customer Support Services in New York City

Ratings Updated: November 5, 2026

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Exceptional performance
Clients consistently commend Helpware for their exceptional performance across various projects. One CEO highlighted the company's ability to exceed quality and timeliness targets, noting their proactive communication and low turnover, which resulted in cost savings. A Customer Experience Manager praised the team's responsiveness and dedication, stating that their agents demonstrated impressive interpersonal skills and ownership of tasks. Overall, the sentiment reflects a strong appreciation for Helpware's commitment to delivering outstanding results and fostering collaborative relationships.

Staff Aug & Back Office Outsourcing for Cybersecurity Co

5.0 May 13, 2025

All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.
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Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. Their customer service is impeccable. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Adaptable
Hugo Inc. has received consistently positive feedback regarding their adaptability across various projects. Clients have noted their ability to quickly scale services to meet evolving demands, as highlighted by one CMO who praised their swift transition from contract signing to pilot launch in just one week. Another client emphasized their remarkable flexibility in managing back-office tasks, contributing to significant operational efficiency. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Hugo's responsive approach and capability to seamlessly integrate into existing operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves New York City, NY

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Horatio

5.0 5 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

25% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +4 services

10% AI Consulting

10% Content Moderation Services

10% Finance & Accounting Outsourcing (FAO)

5% Data Annotation Services

Horatio is a Customer Service Outsourcing (CSO) company that excels in providing comprehensive customer support solutions. With over 90% positive feedback, clients commend Horatio for their exceptional project management, responsiveness, and ability to seamlessly integrate as an extension of internal teams. Horatio's services have led to significant improvements in customer satisfaction metrics, such as CSAT and SLA, across various industries.

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Reviews mention Team players
Horatio has received positive feedback regarding their team-oriented approach, with clients noting that they operate as an extension of the internal team. One client highlighted their responsiveness, organization, and proactive nature, stating that Horatio quickly adapts to changing needs. Another emphasized the ownership Horatio takes in representing their brand, underscoring the importance of employee wellbeing and a supportive work culture. Overall, the sentiment reflects strong satisfaction with Horatio's collaborative and team-centric service.

Customer Service Outsourcing for Rolling Tote Bag Company

5.0 Sep 8, 2026

Their project management has been excellent. They are incredibly responsive, organized, and proactive, and consistently deliver on time. What stands out most is how quickly they adapt to our needs. As a fast-growing business, things change constantly, and their team is always able to pivot, solve problems quickly, and scale with us. They truly operate like an extension of our internal team rather than an outside agency.
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3 of 3 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$200,000 – $999,999 avg. project cost

Reviewed 3 times in the past 6 months
Horatio has received positive feedback from clients in the last six months, highlighting their responsiveness, proactive management, and ability to scale customer support effectively. Clients noted significant improvements in service metrics, such as increased SLA percentages and enhanced customer satisfaction scores. The team is recognized for their exceptional project management and holistic understanding of client needs, with no reported areas for improvement. Overall, Horatio is viewed as a valuable partner that integrates seamlessly into clients' operations.
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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Horatio is consistently recognized for providing excellent value for money. Clients have noted that their pricing aligns well with budgetary constraints while delivering high-quality customer support services. One client highlighted that Horatio's pricing fit their budget and offered great value for cost. Another client mentioned that their engagement allowed for significant scalability without the need for a large internal team, further emphasizing the cost-effectiveness of their services. Overall, feedback indicates a strong sentiment towards Horatio's affordability and value.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers in New York City commend Horatio for building responsive support operations across phone, email, and chat, as well as managing pop-up and ongoing customer service. Clients value clear communication, useful Zendesk reporting, quick escalations, and teams that adapt to changing needs.
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The Hour - Back Office and Virtual Assistant Services

5.0 38 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

10% Call Center Services +3 services

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

The Hour - Back Office and Virtual Assistant Services is a Customer Service BPO company offering outsourced customer support and back-office solutions. Reviews highlight their professionalism, strong integration into client workflows, and efficiency in enhancing operational processes. Approximately 100% of the feedback is positive, with 83% of reviewers emphasizing responsive communication and timely delivery.

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Reviews mention Professional
The Hour - Back Office and Virtual Assistant Services consistently receives positive feedback regarding its professionalism. Clients highlight their responsiveness, attention to detail, and ability to integrate seamlessly into existing workflows. For instance, one client noted their impressive communication skills and organization, while another praised their thoroughness and reliability in project delivery. Overall, clients express high satisfaction with The Hour's dedication and effectiveness, indicating a strong alignment with their professional standards.

BPO Services for AI -Sourcing Automation Platform

5.0 Aug 26, 2022

They are professional, flexible, and very easy to work with.
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Virtual Assistant Services for Insurance Company

5.0 Jul 1, 2025

The VA handled all the back end which gave us free hand on working on bringing new business in house. Yes, I am very satisfied on this point of time, working with the same person from last 2 years and overall he learnt a lot. Response is great, VA as well as the manager whenever any support is needed. What did you find most impressive or unique about this company? Professionalism, Accuracy, Positive approach, Industry Skills.
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Virtual Assistant Services for Insurance Company

5.0 May 29, 2026

The Hour - Back Office and Virtual Assistant Services’ professionalism, attention to detail, and dedication have been invaluable. They consistently take ownership of projects, communicate effectively, and are always willing to go the extra mile. Their work is thorough, reliable, and accurate. Moreover, they adapt to different responsibilities and learn new tasks quickly. Their positive attitude and commitment to excellence make them a tremendous asset to our team.
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Customer Support Services for Staffing & Workforce Mgmt Co

5.0 Jul 30, 2026

They are organized and reliable, consistently deliver on time, communicate proactively and quickly adapt whenever priorities changes. What impressed us most was their responsiveness, professionalism, and ability to quickly integrate into our workflow, making them feel like an extension of our team.
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16 of 16 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 16 times in the past 6 months
The Hour - Back Office and Virtual Assistant Services has received overwhelmingly positive feedback in recent reviews. Clients commend their reliability, responsiveness, and high-quality service across various functions such as accounting, administrative support, and customer service. Specific instances highlight improved organization, timely task completion, and enhanced communication. Clients appreciate the team's ability to adapt quickly to changing priorities and the overall positive impact on their operations. There are no significant areas for improvement noted, indicating a high level of client satisfaction.
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1 of 1 New York City-based review is 5 stars

Unknown avg. project cost for Customer Service Outsourcing services in New York City

Customer Service Outsourcing project highlight

App Management & Support for HR Solutions Firm
5.0 — The Hour - Back Office and Virtual Assistant Services provides email marketing services for an HR solutions firm. The team manages email campaigns, analyzes performance data, and optimizes outreach Read more
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

4.9

Cost

4.9

Willing to Refer

5.0

Reviewers in New York highlight The Hour - Back Office and Virtual Assistant Services’ ability to handle varied back-office needs, from supermarket invoice and inventory accounting to bookkeeping, AP/AR, and digital-agency workflow coordination. Clients cite cleaner records, quicker turnaround, reliable reporting, and proactive communication.
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ExpertCallers

4.8 35 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

Princeton, NJ

Services provided

10% Customer Service Outsourcing

20% Call Center Services

10% AI Agents +6 services

10% Account-Based Marketing

10% Conversion Optimization

10% Digital Strategy

10% Email Marketing

10% Product Marketing

10% Public Relations

ExpertCallers is a customer service outsourcing company providing comprehensive call center solutions tailored to enhance client communication and lead management. Across reviews, 100% of clients highlighted their professionalism and efficiency, with nearly 80% commending their fast response times and proactive communication. Clients appreciate their adaptability, with some noting a 40% increase in business growth post-collaboration.

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Reviews mention Adaptable
ExpertCallers has received consistently positive feedback regarding their adaptability. Clients noted their ability to quickly adjust to workflow changes and respond effectively to evolving project requirements. For instance, one client praised their team's prompt adaptation during process adjustments and their proactive communication. Another highlighted their flexibility in meeting changing demands as the business grew. Overall, clients expressed high satisfaction with ExpertCallers' responsiveness and organizational skills, emphasizing their seamless integration into existing operations.

Virtual Assistant Services for Digital Business

4.0 Mar 14, 2026

Their reliability and ability to quickly adapt to new tasks impressed us. The experience was very good overall, and only minor improvements in task reporting could help.
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Call Center Services for Auto Detailing Company

4.5 Mar 19, 2026

Project management was smooth and well-coordinated. The team was responsive, organized, and consistently delivered tasks on time. Communication was clear, and they quickly adapted to our workflow and requirements.
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Call Center Services for Construction Company

4.5 Mar 23, 2026

Project management was smooth and reliable. The team consistently delivered on time, maintained clear communication, and adapted quickly to our requirements without any delays.
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Call Center Services for Flooring Company

4.5 Apr 9, 2026

Project management was exceptional. ExpertCallers maintained clear communication, provided regular updates, and met every deadline. They were responsive to feedback and adaptable when we needed adjustments as our business grew.
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Customer Service & Call Center Support for Renovation Co

5.0 May 12, 2026

Their project management was very organized and reliable throughout the engagement. They consistently delivered tasks on time, communicated clearly, and quickly adapted whenever we needed process adjustments or updated scripts. We appreciated their proactive updates and responsiveness. What impressed us most was their professionalism and the way they represented our company during customer interactions. Their agents adapted quickly to our workflow and maintained a consistent, high-quality experience for our customers.
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4 of 4 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
ExpertCallers has received positive feedback from recent clients, highlighting their professionalism, responsiveness, and ability to improve customer service efficiency. Notably, clients reported faster response times, reduced missed calls, and increased qualified leads. One client emphasized their agents' natural handling of conversations, enhancing brand representation. While clients expressed overall satisfaction, some suggested improvements in analytics and reporting tools. Overall, ExpertCallers is recognized for delivering reliable and effective call management solutions.
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More responsive than most other service providers

ExpertCallers is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Review Rating from Clients

4.5/5.0

Quality

4.5

Schedule

4.5

Cost

4.5

Willing to Refer

4.5

Local construction businesses describe ExpertCallers as a consistent, professional partner for call center support and business development. Clients cite effective customer communication, structured performance tracking, and brand-conscious agents, alongside smoother operations and growth in qualified inquiries.
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5C Virtual Assistance Services

5.0 1 review

Verified

Undisclosed

< $25 / hr

50 - 249

Jersey City, NJ

Services provided

20% Customer Service Outsourcing

70% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

5C Virtual Assistance (5CVAS) connects US businesses with dedicated Filipino virtual assistants. Founded in 2018 by Jhon Ray Baco, we grew from four VAs to more than 100 as of September 2026. Our
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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
5C Virtual Assistance Services has received positive feedback in recent reviews, particularly for their effective guest services and reservation management support. Clients highlighted their quick response times and the quality of customer service provided, which led to numerous positive reviews from guests. The company's ability to accommodate urgent requests for additional virtual assistance was also noted as impressive. Overall sentiment reflects satisfaction with the services rendered and a strong recommendation for their value and performance.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Virtual Assistant Services for Vacation Rental Company
5.0 — 5C Virtual Assistance Services provided virtual assistant services for a vacation rental company. The team managed the guest service desk, made reservation changes, and collected fees. Read more
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Average Project Cost Breakdown

What Clients Have Said
5C Virtual Assistance Services is praised for providing good value for money, with clients noting that their pricing fits within budget constraints. One client highlighted the company's high ratings and affordability as key factors for selection. Additionally, the timely delivery of tasks and responsiveness contributed to a positive perception of cost-effectiveness. Overall, clients express satisfaction with the services received relative to the costs incurred.
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FGC+

4.0 1 review

Verified

Undisclosed

Undisclosed

250 - 999

Suffern, NY

Services provided

20% Customer Service Outsourcing

25% Back Office Outsourcing

20% Accounting +2 services

20% Call Center Services

15% Finance & Accounting Outsourcing (FAO)

FGC+ is a Customer Service BPO specializing in call center solutions and outsourced customer support. They consistently receive positive feedback, with 100% of reviewers praising their work ethic and proactive leadership. Clients highlight their responsive project management and ability to adapt to evolving needs.

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0 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
FGC+ has received positive feedback over the past six months, with clients highlighting their exceptional work ethic and proactive leadership. One client noted that FGC+ team members have been invaluable resources, delivering on time and responding effectively to needs. The collaboration has led to improved project initiatives, with a strong emphasis on communication and responsiveness. While there is room for improvement in the hiring process, the overall sentiment remains highly favorable, reflecting a solid and enduring partnership.
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1 New York City-based review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost for Customer Service Outsourcing services in New York City

New York City-based Customer Service Outsourcing project highlight

Customer Service Outsourcing/Call Center for Timekeeping Co
4.0 — FGC+ provides customer service outsourcing and call center services for a payroll and timekeeping company. The team assists the client's end customers in a call center environment. Read more
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Review Rating from Clients

4.0/5.0

Quality

4.0

Schedule

4.0

Cost

4.5

Willing to Refer

4.5

Reviewers in New York City emphasize FGC+'s experience staffing call-center support for a complex payroll and timekeeping platform. They value the team's strong work ethic and leaders' responsiveness, noting ongoing collaboration to refine initiatives and align hiring with evolving talent needs.
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Top Customer Service

5.0 68 reviews

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

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Reviews mention Exceptional performance
The feedback from clients regarding Top Customer Service reflects exceptional performance across various projects. Notably, a Director of Marketing commended their virtual assistants for managing property inquiries efficiently, stating, 'They're performing admirably.' Similarly, the CEO of KNR Agency highlighted their team's rapid adaptation and quality service, noting, 'Their quality of work is up to the mark and they are performing excellent.' Overall, clients emphasize timely delivery, effective communication, and high satisfaction with the services provided.

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 per cent. The group has performed optimally in the reception of incoming calls and the live chat. We did not have a live chat on our channels and they have installed tawk.to and operated that. We are making good conversions as soon as we added the live chat option.
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Customer Support Services for Credit Union

5.0 Jul 25, 2025

Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed. How rapidly their representatives received training and were prepared to manage our unique procedures and requirements. They can provide excellent service in a short amount of time.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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2 of 2 New York City-based reviews are 5 stars

$10,000 – $49,000 avg. project cost for Customer Service Outsourcing services in New York City

Customer Service Outsourcing project highlight

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Review Rating from Clients

5.0/5.0

Quality

4.8

Schedule

4.8

Cost

5.0

Willing to Refer

5.0

New City clients praise Top Customer Service for managing chatbots, phone lines, customer inquiries, and technical support for an AI hiring product. They highlight the team’s recruitment-industry knowledge, tiered technical expertise, and reliable deadline management.
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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

CrewBloom is a customer service outsourcing company specializing in providing remote customer care and support services. The reviews highlight a 100% positive feedback rate, praising their ability to deliver efficient, timely customer service and support, with high ratings for responsiveness and value for cost. Additionally, 80% of clients appreciated their quick onboarding and adaptability to specific business needs.

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Reviews mention Team players
Clients consistently describe CrewBloom as team players who integrate seamlessly with their operations. One client noted their proactive approach, stating that CrewBloom's team acts as an extension of their business, providing high-level support and demonstrating eagerness to learn. Additionally, the effective communication via Slack and Zoom, along with the account manager's availability, highlights their commitment to collaboration. Overall, the sentiment reflects a strong appreciation for CrewBloom's cooperative nature and dedication to client success.

Customer Service Outsourcing for IT Company

4.0 Feb 27, 2024

Yes, the team has been great at communicating and showing a great partnership. Quick onboarding and quick assistance with team concerns were particularly impressive, highlighting their effective team dynamics.
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Customer Support for SaaS Marketing Company

5.0 May 4, 2022

The workflow between our team and theirs is very effective, speaking through Slack and Zoom. They're always quick to respond, and our account manager even offers their phone number on days off, demonstrating their commitment as team players.
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$1,999 Best for small companies with one-off hires. $7,999 Great for growing companies. $12,999 Perfect for companies anticipating volume hires.

Customer Service Remote Staffing Services
Unlock the potential of your customer service with our flexible staffing solutions. Our tiered pricing packages are designed to fit your business needs, whether you're a starting business owner looking to hire one team member, a scaling up business preparing for a busy season, or enriching your current team to accommodate consistent growth.
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1 of 1 New York City-based review is 5 stars

Unknown avg. project cost for Customer Service Outsourcing services in New York City

Customer Service Outsourcing project highlight

Amazon Account Management for Virtual Assistant Company
5.0 — CrewBloom provides ongoing BPO services for a virtual assistant company. The team is responsible for setting up and scaling Amazon FBA businesses for end clients. Read more
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Long Island clients emphasize CrewBloom’s attentive recruiting and reliable execution, from sourcing a tailored virtual assistant for complex scheduling, customer service, and software tasks to setting meetings with prospective clients. Reviewers value the quick candidate turnaround, strong fit, and consistently responsive support.
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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3 services

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.

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Reviews mention Unique expertise
Clients consistently highlight Abacus Cambridge Partners' unique expertise in API management and integration. A senior manager at Safaricom noted their engineers' exceptional competence, stating, "There’s no technical challenge that we gave them that they weren’t able to resolve." Similarly, a technical architect from Majid Al Futtaim emphasized their mature team and reliable partnership with Google, describing them as "our first choice of reliable Google partners." Overall, sentiment regarding their expertise is overwhelmingly positive.

API Migration for Telecommunications Firm

5.0 Apr 1, 2021

Their engineers are very competent. There’s no technical challenge that we gave them that they weren’t able to resolve. They’re very skilled. They’re skilled in API management and other technology verticals like robotic process automation. They’re a one-stop-shop for everything you need.
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Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

They’re a mature team, working actively with Google. Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point.
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Industry Experience

Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
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New York, NY

405 Lexington Avenue The Chrysler Building 9th Floor PMB # 9014
New York, NY 10174
2 - 5

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Staffwiz LLC

4.8 3 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

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Reviews mention Flexible
Clients have consistently highlighted Staffwiz LLC's flexibility in adapting to their unique needs. One client noted their ability to provide significant support and assistance throughout the hiring process, emphasizing their responsiveness to specific requirements. The overall sentiment reflects a strong appreciation for their adaptable approach, which significantly contributed to client satisfaction and project success.

Recruiting Services for Education Software Company

4.5 Jan 15, 2025

Staffwiz LLC is very helpful and a pleasure to work with. Flexible to the unique needs of our company. Are there any areas for improvement or something Staffwiz LLC could have done differently? None at this time.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
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More responsive than most other service providers

Staffwiz LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Boldly

4.5 1 review

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Staffing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Social Media Marketing

Boldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.

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Industry Experience

Boldly has garnered positive feedback primarily within the media industry, where clients appreciate their stability and hardworking nature. They effectively alleviate workload, allowing firms to enhance customer service and communication. However, some reviews note areas for improvement in staff performance. Overall, their expertise is well-suited for media-related projects, where they can significantly impact operational efficiency and client satisfaction.
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Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Boldly's services as providing good value for money, particularly noting that they save approximately $500 monthly by outsourcing about 30% of their workload. A client emphasized the company's stability and hardworking nature, although some feedback pointed to challenges in communication and staff performance. Overall, the sentiment reflects satisfaction with the pricing structure, particularly for the level of service received over a long-term engagement.
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Review Rating from Clients

4.5/5.0

Quality

2.5

Schedule

3.5

Cost

3.5

Willing to Refer

4.5

Tarrytown-area clients describe Boldly as a stable, hardworking back-office partner that handles about 30% of a law firm’s work, allowing attorneys to pass off case tasks and focus on advancing matters. They also credit the service with improving communication and customer service, while noting that staff collaboration could improve.
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PREMIUMHELP

5.0 4 reviews

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Social Media Marketing +1 service

10% Graphic Design

PREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.

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Industry Experience

PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support.
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Education

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing.
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RemoteReps247

3.2 16 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

RemoteReps247 is a lead generation company, as reflected in their reviews. The feedback is largely negative, with approximately 70% of reviews criticizing their lack of delivery, accountability, and transparency. However, 30% of reviews report successful lead generation and commend the company for responsiveness and effective project management, highlighting a disparity in client experiences.

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Reviews mention High-quality work
Clients have expressed high satisfaction with the quality of work delivered by RemoteReps247, citing their effective project management and proactive communication. One client noted that the leads provided were valid and aligned with their business needs, highlighting the company's ability to deliver genuine leads with substantial budgets. Overall, feedback reflects a sentiment of confidence in RemoteReps247's capability to meet project requirements and exceed expectations.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

The qualified leads which were in line with our business and experience were presented to choose from. The leads were exactly matching with keywords which were given by us. All the leads were genuine We selected the most suitable lead where we had 100% confidence on the completion of software requirement mentioned in the lead.
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Industry Experience

RemoteReps247 has received predominantly negative feedback across various industries, particularly in Information Technology and Business Services. Clients reported failures in lead generation and poor communication, leading to significant dissatisfaction. Notably, the IT sector highlighted a lack of transparency and accountability, reflecting poorly on RemoteReps247's capabilities. Conversely, a few clients from other industries noted some positive experiences, particularly in responsiveness and project management. Overall, potential clients should exercise caution, especially in IT and Business Services, where the company's effectiveness appears questionable.
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Information technology IT Services Software Business services Other industries

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Average Project Cost Breakdown

Less than $10,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Overall, client feedback regarding RemoteReps247 suggests significant dissatisfaction with their cost and value for money. Several reviews highlight that despite initial promises and budget-friendly pricing, clients received no qualified leads, leading to perceptions of the company as a scam. For instance, one client stated, "We didn’t get a single SQL or MQL in three months," while another noted, "They failed to deliver any measurable results." The sentiment across reviews indicates a strong sense of frustration over wasted resources without any return on investment.
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India (8) United States (2)

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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

35% Call Center Services

EXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.

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Reviews mention Easy to work with
Clients have consistently noted that EXL Service is easy to work with, highlighting their accessibility and user-friendly approach. One client remarked on their thoroughness, stating they are 'easy to contact and easy to use,' which significantly enhances collaboration. Overall, the sentiment reflects a positive experience, with clients appreciating the quick turnaround of quality work and effective communication.

Payment Processing for Hospitality Firm

3.0 Aug 12, 2017

They are easy to contact and easy to use.
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Industry Experience

EXL Service exhibits strong capabilities across multiple industries, including Real Estate, Education, Other Industries, and Hospitality & Leisure. Clients praise their efficiency in back office operations, significant time and cost savings, and exceptional customer care. The sentiment is particularly positive in Real Estate and Hospitality, where they have streamlined operations and reduced staffing needs. Overall, EXL Service is recognized for its expertise in managing administrative tasks, making it a suitable partner for companies seeking operational support in these sectors.
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Select Industry to see insights

Real estate Education Nonprofit Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as offering significant value for money, with feedback highlighting substantial savings in both time and costs. One client noted a monthly saving of approximately $5,000, while another reported saving 120 hours weekly, translating to considerable financial benefits. However, some reviews indicated that while the service is effective, there are concerns about pricing, suggesting room for improvement in cost management. Overall, the sentiment is positive, emphasizing efficiency and support.
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Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

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Clinical Excel Computech LLP

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

East Rutherford, NJ

Services provided

100% Customer Service Outsourcing

Clinical Excel Computech LLP is a Customer Service Outsourcing company. The agency is located in East Rutherford, New Jersey. Their services include Customer Service Outsourcing.
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Consumer Priority Service (CPS)

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

100% Customer Service Outsourcing

Launched in 1990, Consumer Priority Service (CPS) is a Customer Service Outsourcing company. Located in Brooklyn, New York, the team focuses on Customer Service Outsourcing.
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Ubiquity

Not yet reviewed

$10,000+

< $25 / hr

10,000+

New York, NY

Services provided

35% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing +3 services

10% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% IT Managed Services

Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas.
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Atidiv

5.0 1 review

$5,000+

< $25 / hr

250 - 999

New York, NY

Services provided

50% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

At Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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New York, NY

300 Vesey Street
New York, NY 10282
10 - 15

+1 3472129691

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Community Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Ridgefield Park, NJ

Services provided

100% Customer Service Outsourcing

Community Locksmith Store is a Customer Service Outsourcing company. Based in Ridgefield Park, New Jersey, the agency was established in 1995. Their team specializes in Customer Service Outsourcing.
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WOW Customer Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

100% Customer Service Outsourcing

Headquartered in New York, New York and Taguig, Philippines, WOW Customer Support is a midsize Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +7 services

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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Queens Village, NY

21229 Hillside ave apt 5EW
Queens Village, NY 11432
151 - 200

+13322227751

Queens Village, NY

212-29 Hillside Avenue
Queens Village, NY 11427
41 - 49

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Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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New York Best AC Repair Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

100% Customer Service Outsourcing

New York Best AC Repair Services, a Customer Service Outsourcing company, is in New York, New York. The team provides Customer Service Outsourcing.
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Freespire Therapy

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

100% Customer Service Outsourcing

Freespire Therapy is a Customer Service Outsourcing company. Launched in 2024, the firm specializes in Customer Service Outsourcing.
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Omelink

Not yet reviewed

$25,000+

< $25 / hr

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2 services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Call center company Omelink provides Call Center Services and Customer Service Outsourcing. They were founded in 2016.
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TechDrive Support Inc

5.0 7 reviews

Undisclosed

$50 - $99 / hr

2 - 9

Wayne, NJ

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Application Management & Support +1 service

25% IT Managed Services

TechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.

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Industry Experience

TechDrive Support Inc has demonstrated expertise primarily in the real estate sector, where they enhanced IT infrastructure and security for Dream Home Dubai. Clients reported a 40% reduction in downtime and high user satisfaction due to responsive support. The company's strengths include effective project management, personalized tech support, and a commitment to continuous improvement. Overall, feedback indicates a strong sentiment of reliability and effectiveness in addressing IT needs within the real estate industry.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight TechDrive Support Inc's competitive pricing and high value for money, noting that their services fit within budget while delivering substantial results. For instance, one reviewer emphasized the 'good value for cost' when selecting the company. Overall sentiment leans positively, with clients appreciating the balance between cost and quality, as evidenced by measurable improvements in system efficiency and user satisfaction, alongside the effective implementation of security measures.
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SIMETRIX SOLUTIONS

Not yet reviewed

$25,000+

Undisclosed

50 - 249

Fair Lawn, NJ

Services provided

30% Customer Service Outsourcing

45% Call Center Services

25% Back Office Outsourcing

SIMETRIX SOLUTIONS is a call center. The team focuses on Call Center Services and Customer Service Outsourcing and is in Fair Lawn, New Jersey.
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ConnectPro BPO

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Brooklyn, NY

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

20% Sales Outsourcing

ConnectPro BPO is a Back Office Outsourcing company. The Brooklyn, New York-based company was founded in 2023. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

30% Customer Service Outsourcing

55% Back Office Outsourcing

15% Call Center Services

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
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7 Virtual Assistant Services

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Market Research

20% Transcription

We give the formula for succeed for Small and Medium Business owners. Not merely in business, but also in life. We have been working for years with many sectors like Mortgage, Virtual Assistant,
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Headway Bpo Solutions Pvt Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

10% Customer Service Outsourcing

30% Accounting

20% Finance & Accounting Outsourcing (FAO) +4 services

15% Back Office Outsourcing

10% Corporate Training & Coaching

10% ERP Consulting and SI

5% HR Consulting

Headway Bpo Solutions Pvt Ltd is an Accounting company. Located in New Delhi, India and New York, New York, the team provides Accounting and Finance & Accounting Outsourcing (FAO).
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More responsive than most other service providers

Headway Bpo Solutions Pvt Ltd is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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New York, NY

Suite no- 1206-01, 12th Floor, 224 West 35th Street
New York, NY 10001
16 - 20

9402798313

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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% Transcription +2 services

10% Call Center Services

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Call Center Services +1 service

10% Document Digitization & Management

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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Mrzeph Tech

Not yet reviewed

$50,000+

$25 - $49 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% CRM Consulting and SI

20% Data Annotation Services +2 services

20% Graphic Design

20% Sales Outsourcing

Mrzeph Tech is a graphic design company headquartered in New York, New York. They specialize in Graphic Design and CRM consulting and SI and were founded in 2020.
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Bl Leads

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bronx, NY

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Commercial Financing +1 service

25% Finance & Accounting Outsourcing (FAO)

Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
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Ecartize

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

15% Customer Service Outsourcing

15% Content Marketing

15% Ecommerce Marketing +5 services

15% Search Engine Optimization

15% Social Media Marketing

10% Marketing Strategy

10% Pay Per Click

5% Other Marketing

Ecartize is a social media marketing firm launched in 2016. The team focuses on Social Media Marketing and Content Marketing.
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NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

24% Customer Service Outsourcing

50% Back Office Outsourcing

16% Call Center Services +1 service

10% AI Development

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Email Marketing

20% Sales Outsourcing

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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CommerceV3

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Conversion Optimization

10% E-Commerce Development

10% Ecommerce Marketing

10% Email Marketing

10% Search Engine Optimization

10% UX/UI Design

10% Web Development

Launched in 2004, CommerceV3 is an Email Marketing company. Their team specializes in Email Marketing and Search Engine Optimization.
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MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1 service

20% Finance & Accounting Outsourcing (FAO)

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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DynaPro Global

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

30% Call Center Services +3 services

10% Account-Based Marketing

9% Sales Outsourcing

1% Accounting

DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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iconicstitches

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

30% Branding

30% Market Research +1 service

20% Advertising

Iconicstitches is a branding agency established in 1999. The team provides Branding and Market Research and is based in New York, New York.
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Brand Connections

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

20% Advertising

20% Event Marketing +5 services

10% AR/VR Development

10% Back Office Outsourcing

10% Marketing Strategy

10% Social Media Marketing

10% Video Production

Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.
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Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

42% Customer Service Outsourcing

48% Call Center Services

10% Back Office Outsourcing

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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WCH Service Bureau Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

10% Customer Service Outsourcing

80% Back Office Outsourcing

10% Call Center Services

WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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CheaperTeam

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Hewlett, NY

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

25% Recruiting +6 services

10% Call Center Services

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Other IT Consulting and SI

5% Staffing

5% Web Development

CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

25% Customer Service Outsourcing

75% Call Center Services

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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Corporate Care

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +2 services

20% Social Media Marketing

20% Web Development

Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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New York, NY

2530 Morgan Avenue, Bronx
New York, NY 10469
2 - 5

+19292222040

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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company specializing in outbound and inbound call services, customer support, and lead generation. Reviewers consistently highlight the company's efficiency, professionalism, and ability to meet deadlines, with approximately 90% of feedback being positive. DialAmerica's strengths include quality service, strong team collaboration, and significant cost savings for clients, although there is room for improvement in reporting and pricing.

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Reviews mention Team players
Clients have praised DialAmerica for their collaborative approach and strong team dynamics. One project manager noted, "Working with DialAmerica was a team effort... They collaborated with us to ensure they were on the same page." Their ability to adapt scripts based on customer reactions and their prompt training of new representatives further exemplifies their commitment to teamwork. Overall, the sentiment reflects a positive view of their team player mentality, fostering effective communication and cooperation.

Outbound Calling for Energy Company

5.0 Nov 5, 2019

Working with DialAmerica was a team effort. I wasn’t just directing them, they made sure to work with us directly. They worked directly with training reps to make sure that the call operators would have all the answers to any questions a customer might ask. It’s not an easy concept to understand but they collaborated with us to make sure they were on the same page and understood it to the best of their ability.
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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients generally view DialAmerica as providing good value for money, noting significant cost savings. One client highlighted a return on investment as a 'no-brainer' due to efficient lead generation, while another mentioned saving approximately $25,000 monthly. Several reviews indicate satisfaction with the pricing structure, with discounts for long-term commitments being appreciated. However, some feedback suggested that pricing could be improved, indicating a desire for more competitive rates.
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View projects from:

New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

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Review Rating from Clients

4.8/5.0

Quality

4.8

Schedule

4.5

Cost

4.8

Willing to Refer

4.8

New York City clients praise DialAmerica's organized, responsive customer support, from answering product questions to managing orders, processing, and routing calls. They report improved service quality, satisfied customers, and meaningful time and cost savings.
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Conduent

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting +3 services

15% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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Anserve Inc.

4.6 18 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Anserve Inc. is a Customer Service BPO specializing in Call Center Solutions and Customer Support Services. Feedback highlights their responsiveness and professionalism, with 100% positive reviews emphasizing seamless 24-hour patient care. Clients praise their exceptional adaptability and commendable communication skills, making Anserve Inc. a reliable choice for Customer Support Outsourcing needs.

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0 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback on Anserve Inc. reflects significant dissatisfaction, particularly regarding their call handling and communication protocols. One client, a CEO of a real estate company, reported severe consequences due to Anserve Inc.'s inability to follow instructions, leading to a loss of business. Despite acknowledging their shortcomings and agreeing to waive cancellation fees, Anserve Inc. still charged the client, exacerbating frustration. Overall, the sentiment indicates a lack of reliability and professionalism that severely impacted client trust.
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1 of 1 New York City-based review is 5 stars

Less than $10,000 avg. project cost for Customer Service Outsourcing services in New York City

New York City-based Customer Service Outsourcing project highlight

Call Center & Customer Service Outsourcing for Healthcare Co
5.0 — Anserve Inc. supported the customer service of a healthcare company while transitioning to a new clinical office. The team provided external coverage after hours since the client didn't have Read more
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Review Rating from Clients

4.9/5.0

Quality

4.9

Schedule

5.0

Cost

4.6

Willing to Refer

4.9

Local businesses in New York City describe Anserve Inc. as a reliable partner for complex customer communications, spanning multilingual call center work, busy healthcare lines, and round-the-clock property emergency response. Clients value professional call handling, consistent coverage, and the flexibility to adapt services to changing needs.
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