Top Customer Support Services in New York City
10 Leaders 15 Contenders
113 Companies
List of the Top New York City Customer Support Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves New York City, NYServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Personable
Clients consistently highlight Hugo Inc.'s personable approach, which fosters effective relationship-building and simplifies training. A Manager at Velocity Limited noted that their personable nature contributed to a streamlined support infrastructure, enhancing operational efficiency. Overall, the sentiment reflects a strong appreciation for Hugo's ability to connect with clients and adapt to their needs, distinguishing them from typical BPOs.-
BPO & Customer Service Support for Financial Services Co
4.5 Jun 27, 2024Their personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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11 of 12 Customer Service Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costRead 12 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read moreWas this helpful?
Industry Experience
Hugo Inc. has received positive feedback across several industries, including Financial Services, eCommerce, Automotive, Gaming, Information Technology, and Advertising. Clients commend their expertise in customer support, operational efficiency, and capacity augmentation. In Financial Services, they excelled in enhancing customer success and reducing churn. In eCommerce, their contributions led to significant revenue growth and streamlined operations. The sentiment leans favorable, showcasing Hugo's adaptability and effectiveness, making them suitable for projects in sectors requiring robust customer engagement and operational support.
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Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing GamingWas this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves New York City, NYServices provided
50% Customer Service Outsourcing20% Call Center Services10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In recent reviews, clients have praised Helpware CX for their effective marketing support, noting a successful engagement that resulted in six new customers. Feedback highlights the company's impressive speed in project management and communication efficiency. A client specifically appreciated the value provided relative to cost, indicating a strong overall satisfaction with the services rendered. No areas for improvement were identified, reflecting a positive sentiment towards Helpware CX's capabilities.Was this helpful?
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Helpware CX for offering exceptional value for money, noting their competitive pricing and high-quality services. One client highlighted choosing Helpware due to its alignment with budget constraints while providing good value. Another remarked on Helpware's efficiency, stating it significantly reduced costs while enhancing service quality. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness and value derived from their partnership with Helpware.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Serves New York City, NYServices provided
35% Customer Service Outsourcing35% Data Annotation Services30% Generative AISee all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
Reviews mention Reliable
Clients consistently highlight Mindy Support's reliability and quick response times. One client noted their efficiency in managing AI data annotation, stating they delivered satisfactory results on time. The feedback emphasizes clear communication and professionalism, with one reviewer expressing satisfaction with prompt resolutions to issues, stating, 'All issues we had were solved and cleared within hours.' Overall, the sentiment regarding reliability is overwhelmingly positive.-
AI Data Annotation for IT Services Company
5.0 Jul 29, 2021I'm impressed by Mindy's reliability, quick response time and clear communication. They are real professionals. All issues we had were solved and cleared within hours.
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Industry Experience
Mindy Support has demonstrated expertise across various industries, including Beauty, Automotive, eCommerce, and Healthcare. Feedback highlights strengths in multilingual customer support, operational efficiency, and adaptability to client needs. The overall sentiment reflects strong performance, particularly in enhancing customer experience and service quality. Clients commend Mindy Support for their responsiveness and commitment to continuous improvement, making them a suitable partner for businesses in these sectors seeking reliable support services.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Beauty Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Mindy Support as offering good value for money, often highlighting their competitive pricing and quality of service. For instance, one client noted that Mindy Support's rates were favorable compared to competitors, stating, "good value for cost." Another client emphasized their satisfaction with the balance between cost and quality, mentioning, "Mindy showed an excellent balance between cost and quality of annotation." Overall, the sentiment reflects a positive assessment of cost-effectiveness and quality in delivering services.Was this helpful?
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$1,000+$25 - $49 / hr2 - 9Princeton, NJ
Services provided
10% Customer Service Outsourcing40% IT Staff Augmentation15% Staffing +6 services10% Intellectual Property Law5% Back Office Outsourcing5% Call Center Services5% Immigration Law5% Labor & Employment Law5% Recruitment Process OutsourcingBased in Princeton, New Jersey, Akshayam COnsulting is a small IT staff augmentation company. Their services include IT staff augmentation and Staffing.
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UndisclosedUndisclosed50 - 249Stamford, CT
Services provided
10% Customer Service Outsourcing10% AI Development10% Branding +8 services10% IT Managed Services10% IT Strategy Consulting10% Immigration Law10% Mobile App Development10% Web Design10% Web Development5% CRM Consulting and SI5% ERP Consulting and SIBranding firm ESMSYS was launched in 2003. The agency focuses on Branding and Web Design.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Serves New York City, NYServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
16 of 16 reviews are 5 stars9 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 16 Recent ReviewsReviewed 16 times in the past 6 months
Recent feedback for Top Customer Service reflects a strong overall sentiment, with clients praising their professionalism and responsiveness. Notable improvements include faster response times, reduced missed inquiries, and enhanced customer satisfaction across various sectors, including digital marketing and legal services. Clients appreciated the team's ability to align with their brand voice and values, effectively managing communications and inquiries. Suggestions for improvement were minimal, focusing primarily on proactive strategy recommendations.Was this helpful?
Industry Experience
Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services GovernmentWas this helpful?
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2 of 2 New York City-based reviews are 5 stars$10,000 – $49,000 avg. project cost for Customer Service Outsourcing services in New York CityRead Similar ReviewsCustomer Service Outsourcing project highlight
Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read moreWas this helpful?
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$1,000+Undisclosed50 - 249Washingtonville, NY
Services provided
10% Customer Service Outsourcing70% Call Center Services20% Application TestingFounded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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$1,000+< $25 / hr50 - 249Hamilton Township, NJ
Services provided
15% Customer Service Outsourcing50% Back Office Outsourcing25% Call Center Services +1 service10% TranscriptionVirtualCare Assistants is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2024.
Read moreSee All Locations (2)Hamilton Township, NJ
2333 Whitehorse Mercerville Road
Hamilton Township, NJ 086192 - 5
(831) 251-5556
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UndisclosedUndisclosed250 - 999Ridgefield, CT
Services provided
10% Customer Service Outsourcing30% Call Center Services20% Accounting +2 services20% Back Office Outsourcing20% Custom Software DevelopmentOfficePartners360 is a midsize answering service. They provide Call Center Services and Custom Software Development and were launched in 2006.
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UndisclosedUndisclosed2 - 9Norwalk, CT
Services provided
10% Customer Service Outsourcing10% Affiliate Marketing10% Business Consulting +7 services10% CRM Consulting and SI10% Content Marketing10% Direct Marketing10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingTrueVoice Growth Marketing™ is a Direct Marketing company. Headquartered in Norwalk, Connecticut, the firm was founded in 2008. Their team offers Direct Marketing and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Nesconset, NY
Services provided
10% Customer Service Outsourcing30% Back Office Outsourcing30% Marketing Strategy +2 services15% Call Center Services15% Sales OutsourcingRAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Hamilton Township, NJ
Services provided
20% Customer Service Outsourcing30% Recruiting30% Staffing +1 service20% Back Office OutsourcingATRIA Consulting, LLC is a Staffing company. They are based in Hamilton Township, New Jersey. Their team provides Staffing and Recruiting.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
40% Customer Service Outsourcing60% Call Center ServicesMedico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Fairfield, NJ
Services provided
30% Customer Service Outsourcing35% Business Consulting35% Custom Software DevelopmentSmall custom software development firm Acumen Consulting, Inc., is located in Fairfield, New Jersey. Their services include Custom Software Development and Business Consulting.
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UndisclosedUndisclosed10 - 49Brooklyn, NY
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +1 service25% Sales OutsourcingAnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
20% Customer Service Outsourcing80% Call Center ServicesFounded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
10% Customer Service Outsourcing20% Branding20% Pay Per Click +5 services10% Advertising10% Direct Marketing10% Market Research10% Media Planning & Buying10% Social Media MarketingDirect Action Media is a branding company. Headquartered in New York, New York, their team provides Branding and Pay Per Click.
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Ability to Deliver considers three criteria:
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List of the Top 10 New York City Customer Support Companies
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$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr250 - 999New York, NY
Ability to deliver
35.8/40.017.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed50 - 249New York, NY
Ability to deliver
32/40.015.8/20 Reviews8.2/10 Clients & Experience8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
29.8/40.015.8/20 Reviews8.1/10 Clients & Experience5.9/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Ability to deliver
26.6/40.020/20 Reviews1.4/10 Clients & Experience5.2/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
23.6/40.014.6/20 Reviews3.1/10 Clients & Experience5.9/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999New York, NY
Ability to deliver
23.3/40.016.2/20 Reviews2.2/10 Clients & Experience4.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
20.3/40.09.6/20 Reviews5.8/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr10,000+New York, NY
Ability to deliver
12.4/40.012.4/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$10,000+< $25 / hr10,000+New York, NY
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed50 - 249East Rutherford, NJ
Ability to deliver
5.6/40.00/20 Reviews0.7/10 Clients & Experience4.9/10 Market PresenceService focus
100% Customer Service Outsourcing -
$5,000+< $25 / hr250 - 999New York, NY
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Ridgefield Park, NJ
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr250 - 999New York, NY
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
100% Customer Service Outsourcing -
$1,000+< $25 / hr250 - 999Queens Village, NY
Ability to deliver
6.3/40.00/20 Reviews1.8/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
UndisclosedUndisclosed250 - 999New York, NY
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
UndisclosedUndisclosed50 - 249New York, NY
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Customer Service Outsourcing -
UndisclosedUndisclosed2 - 9New York, NY
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Customer Service Outsourcing -
$25,000+< $25 / hr250 - 999New York, NY
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$25,000+Undisclosed50 - 249Fair Lawn, NJ
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
Undisclosed$50 - $99 / hr2 - 9Wayne, NJ
Ability to deliver
21.1/40.016.2/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
UndisclosedUndisclosed10 - 49Brooklyn, NY
Ability to deliver
7.1/40.00/20 Reviews1.8/10 Clients & Experience5.3/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999New York, NY
Ability to deliver
6.6/40.00/20 Reviews0/10 Clients & Experience6.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
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