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Top Customer Support Services in New York City

Ratings Updated: November 5, 2026

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113 Companies

Country: United States

State: New York

City: New York City

Services: Customer Service Outsourcing

List of the Top New York City Customer Support Companies

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What are Featured Providers?
Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Autonomous
Clients have expressed a highly positive sentiment regarding Helpware's autonomy in handling tasks. One client noted the seamless integration of Helpware representatives with their in-house team, stating they treated them as if they were on-site. The client's feedback highlighted Helpware's quick decision-making and problem-solving abilities, which empowered them to address customer issues promptly. Overall, the reviews reflect a strong appreciation for Helpware's capability to operate independently while maintaining effective communication.

Customer Service Staff for Sports Gear Rental Company

4.5 Apr 24, 2019

We were impressed with the training and response time. They made quick, insightful decisions. This allowed us to empower them to solve customer problems immediately.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Flexible
The sentiment regarding flexibility in client feedback for Hugo Inc. is overwhelmingly positive. Clients have praised the company's adaptability in meeting evolving project needs and timelines. For instance, one CMO noted Hugo's 'flexibility has been a game-changer' for their operations, allowing for rapid scaling without bureaucratic delays. Similarly, another client emphasized that Hugo's team was 'incredibly easy and fun to work with,' showcasing their willingness to adjust to client requirements seamlessly. Overall, Hugo Inc. is recognized for its exceptional flexibility and responsiveness.

Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness. Every month we can adapt our plan. Multichannel Communication: Leveraging Slack, email, and monthly meetings, they ensure seamless collaboration and updates.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs. What I like most about Hugo is their team's ability to tackle complex problems head-on without needing constant direction. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners.
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Customer Support for IT Company

5.0 Aug 24, 2023

Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves New York City, NY

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

See all 37 projects
Reviews mention Positive attitude
Mindy Support has received commendations for their positive attitude, with clients noting that their staff is always ready to help, even with tedious requests. One client highlighted the professionalism and politeness of the sales representative, as well as the proactive approach to feedback. Overall, the sentiment reflects a high level of satisfaction, with clients appreciating the team's willingness to assist and their constructive response to feedback.

Customer Support for Interactive Gaming Platform

5.0 May 10, 2021

The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Hy-Tek Intralogistics

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Freehold, NJ

Services provided

10% Customer Service Outsourcing

20% Supply Chain Management

20% Warehousing & Distribution +4 services

15% Freight forwarding

15% Fulfillment

10% Corporate Training & Coaching

10% Robotics Process Automation

Hy-Tek Intralogistics is a Warehousing & Distribution company. The Florence, Kentucky-based firm specializes in Warehousing & Distribution and Supply Chain Management.
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Freehold, NJ

922 NJ Route 33 Bldg 6 Ste 1
Freehold, NJ 07728
10 - 15

(800) 818-6242

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MSA Outsourcing Solutions LLC

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Jackson Township, NJ

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +4 services

10% Sales Outsourcing

5% Accounting

5% Corporate Training & Coaching

5% Transcription

Headquartered in Jackson Township, New Jersey, MSA Outsourcing Solutions LLC is a call center. Their services include Call Center Services and Back Office Outsourcing.
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ESMSYS

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stamford, CT

Services provided

10% Customer Service Outsourcing

10% AI Development

10% Branding +8 services

10% IT Managed Services

10% IT Strategy Consulting

10% Immigration Law

10% Mobile App Development

10% Web Design

10% Web Development

5% CRM Consulting and SI

5% ERP Consulting and SI

Branding firm ESMSYS was launched in 2003. The agency focuses on Branding and Web Design.
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Hudson Software

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Washingtonville, NY

Services provided

10% Customer Service Outsourcing

70% Call Center Services

20% Application Testing

Founded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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OfficePartners360

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Ridgefield, CT

Services provided

10% Customer Service Outsourcing

30% Call Center Services

20% Accounting +2 services

20% Back Office Outsourcing

20% Custom Software Development

OfficePartners360 is a midsize answering service. They provide Call Center Services and Custom Software Development and were launched in 2006.
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TrueVoice Growth Marketing™

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Norwalk, CT

Services provided

10% Customer Service Outsourcing

10% Affiliate Marketing

10% Business Consulting +7 services

10% CRM Consulting and SI

10% Content Marketing

10% Direct Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

TrueVoice Growth Marketing™ is a Direct Marketing company. Headquartered in Norwalk, Connecticut, the firm was founded in 2008. Their team offers Direct Marketing and Social Media Marketing.
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RAM Marketing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nesconset, NY

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Marketing Strategy +2 services

15% Call Center Services

15% Sales Outsourcing

RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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ATRIA Consulting, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Hamilton Township, NJ

Services provided

20% Customer Service Outsourcing

30% Recruiting

30% Staffing +1 service

20% Back Office Outsourcing

ATRIA Consulting, LLC is a Staffing company. They are based in Hamilton Township, New Jersey. Their team provides Staffing and Recruiting.
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Medico America

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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Acumen Consulting, Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Fairfield, NJ

Services provided

30% Customer Service Outsourcing

35% Business Consulting

35% Custom Software Development

Small custom software development firm Acumen Consulting, Inc., is located in Fairfield, New Jersey. Their services include Custom Software Development and Business Consulting.
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AnswerOne

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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MPC Call Centers

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Direct Action Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

20% Branding

20% Pay Per Click +5 services

10% Advertising

10% Direct Marketing

10% Market Research

10% Media Planning & Buying

10% Social Media Marketing

Direct Action Media is a branding company. Headquartered in New York, New York, their team provides Branding and Pay Per Click.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Top Customer Service

2 CrewBloom

3 Abacus Cambridge Partners

4 Staffwiz LLC

5 Horatio

6 The Hour - Back Office and Virtual Assistant Services

7 Boldly

8 PREMIUMHELP

9 RemoteReps247

10 EXL Service

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 10 New York City Customer Support Companies

Top Customer Service

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Ability to deliver

32/40.0

20/20 Reviews

8.6/10 Clients & Experience

3.4/10 Market Presence

Service focus

55% Customer Service Outsourcing

45% Other

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CrewBloom

$1,000+

< $25 / hr

50 - 249

New York, NY

Ability to deliver

29.6/40.0

17/20 Reviews

8.7/10 Clients & Experience

4/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

New York, NY

Ability to deliver

28.4/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

4.4/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Staffwiz LLC

$1,000+

< $25 / hr

10 - 49

New York, NY

Ability to deliver

27.8/40.0

15.8/20 Reviews

8.1/10 Clients & Experience

3.9/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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Horatio

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Ability to deliver

22/40.0

17.8/20 Reviews

0/10 Clients & Experience

4.2/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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The Hour - Back Office and Virtual Assistant Services

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Ability to deliver

24.9/40.0

20/20 Reviews

1.4/10 Clients & Experience

3.4/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Boldly

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Ability to deliver

22.2/40.0

14.6/20 Reviews

3.1/10 Clients & Experience

4.5/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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PREMIUMHELP

$1,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

22.1/40.0

16.2/20 Reviews

2.2/10 Clients & Experience

3.7/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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RemoteReps247

$1,000+

< $25 / hr

10 - 49

New York, NY

Ability to deliver

18.7/40.0

9.2/20 Reviews

5.8/10 Clients & Experience

3.7/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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EXL Service

$1,000+

< $25 / hr

10,000+

New York, NY

Ability to deliver

12.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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Clinical Excel Computech LLP

Undisclosed

Undisclosed

50 - 249

East Rutherford, NJ

Ability to deliver

4.4/40.0

0/20 Reviews

0.7/10 Clients & Experience

3.7/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Consumer Priority Service (CPS)

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Ability to deliver

4.4/40.0

0/20 Reviews

0/10 Clients & Experience

4.4/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Ubiquity

$10,000+

< $25 / hr

10,000+

New York, NY

Ability to deliver

4.3/40.0

0/20 Reviews

0/10 Clients & Experience

4.3/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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Atidiv

$5,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Community Locksmith Store

Undisclosed

Undisclosed

10 - 49

Ridgefield Park, NJ

Ability to deliver

3.9/40.0

0/20 Reviews

0/10 Clients & Experience

3.9/10 Market Presence

Service focus

100% Customer Service Outsourcing

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WOW Customer Support

$1,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

3.7/40.0

0/20 Reviews

0/10 Clients & Experience

3.7/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Zesh Solutions

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Ability to deliver

5.2/40.0

0/20 Reviews

1.8/10 Clients & Experience

3.4/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Lexvia Inc.

Undisclosed

Undisclosed

250 - 999

New York, NY

Ability to deliver

3.4/40.0

0/20 Reviews

0/10 Clients & Experience

3.4/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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New York Best AC Repair Services

Undisclosed

Undisclosed

50 - 249

New York, NY

Ability to deliver

3.4/40.0

0/20 Reviews

0/10 Clients & Experience

3.4/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Freespire Therapy

Undisclosed

Undisclosed

2 - 9

New York, NY

Ability to deliver

3.4/40.0

0/20 Reviews

0/10 Clients & Experience

3.4/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Omelink

$25,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

3/40.0

0/20 Reviews

0/10 Clients & Experience

3/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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TechDrive Support Inc

Undisclosed

$50 - $99 / hr

2 - 9

Wayne, NJ

Ability to deliver

19.9/40.0

16.2/20 Reviews

0/10 Clients & Experience

3.7/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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SIMETRIX SOLUTIONS

$25,000+

Undisclosed

50 - 249

Fair Lawn, NJ

Ability to deliver

4.5/40.0

0/20 Reviews

0/10 Clients & Experience

4.5/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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ConnectPro BPO

$1,000+

< $25 / hr

10 - 49

Brooklyn, NY

Ability to deliver

3.7/40.0

0/20 Reviews

0/10 Clients & Experience

3.7/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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NEO MD INC

$1,000+

< $25 / hr

50 - 249

New York, NY

Ability to deliver

3.9/40.0

0/20 Reviews

0/10 Clients & Experience

3.9/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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