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Top Customer Support Services in New York City

Ratings Updated: May 16, 2026

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109 Companies

Country: United States

State: New York

City: New York City

Services: Customer Service Outsourcing

List of the Top New York City Customer Support Companies

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Exceeds expectations
Clients express high satisfaction with Hugo's services, often noting that their expectations were exceeded. One client highlighted a 30% increase in website traffic and a 25% rise in qualified leads, attributing these successes to Hugo's effective strategies. Another client praised their exceptional multilingual support and timely delivery, stating that Hugo's commitment to understanding company culture significantly enhanced collaboration. Overall, clients commend Hugo for their professionalism, adaptability, and impactful contributions to their business objectives.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves New York City, NY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Helpful
The feedback regarding Helpware's helpfulness is overwhelmingly positive. Clients noted the team's responsiveness and dedication, highlighting instances such as the seamless transition to a 24/7 support model and the proactive approach to problem-solving. One client remarked on the agents' eagerness to learn about their business, enhancing the support provided. Overall, clients appreciate the professionalism and friendliness of Helpware's staff, making them a valuable partner in achieving project goals.

Call Center Services for Hotel Booking Software Company

5.0 Aug 21, 2023

The management team is helpful, friendly, and professional. The agents are also adept at what they do and curious to learn more and more about our business. The experience was honestly seamless and they continue to be a great partner.
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Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

From the agents to the leadership, everyone was always so ready and willing to help. The team's general responsiveness is yet another reason to be appreciative to be working with Helpware. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
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Call Center Services for E-Learning Software Company

5.0 Aug 29, 2020

Team quickly learned the system, built a solid support ticket plan, and was proactive and super helpful in how they answered tickets and made themselves available. Very effective. Very well planned onboarding plan and sessions designed to clearly communicate and get everyone on the same page.
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Staff Augmentation for Computer Software Company

4.5 Oct 24, 2019

They have been very helpful in addressing any of our concerns. It feels like there is a team behind our people. It's probably because there is. There always are for everyone. I think having some more templates for customers who haven't used these type of outsourced services before.
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Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Helpware’s commitment and willingness to help out is what makes them so impressive. Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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More responsive than most other service providers

Helpware CX is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves New York City, NY

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Open to feedback
The overall sentiment regarding Mindy Support's openness to feedback is positive. Clients have noted that the team is attentive to feedback and strives to improve results, as highlighted by the statement, "the team is always attentive to our feedback to improve the results." Additionally, effective communication has been emphasized, despite remote collaboration. However, a suggestion for improvement involves maintaining consistency in operator assignments to enhance learning and efficiency.

Data Annotation Services for AI Software Dev Startup

5.0 May 24, 2022

Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes. They also suggest improvements.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has demonstrated expertise across multiple industries, including beauty, automotive, eCommerce, and technology. Clients commend their multilingual customer support and operational efficiency, particularly in the beauty and automotive sectors. In eCommerce and financial services, their data annotation capabilities have led to high model accuracy, while their agile project management is noted across various sectors. Overall, feedback indicates a strong sentiment of reliability and adaptability, making them a suitable partner for complex projects in diverse industries.
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Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing Beauty

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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TrueVoice Growth Marketing™

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Norwalk, CT

Services provided

10% Customer Service Outsourcing

10% Affiliate Marketing

10% Business Consulting +7 services

10% CRM Consulting and SI

10% Content Marketing

10% Direct Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

TrueVoice Growth Marketing™ is a Direct Marketing company. Headquartered in Norwalk, Connecticut, the firm was founded in 2008. Their team offers Direct Marketing and Social Media Marketing.
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RAM Marketing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nesconset, NY

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Marketing Strategy +2 services

15% Call Center Services

15% Sales Outsourcing

RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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Featured

What are Featured Providers?
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves New York City, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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Reviews mention Exceptional performance
The feedback from clients regarding Top Customer Service reflects exceptional performance across various projects. Notably, a Director of Marketing commended their virtual assistants for managing property inquiries efficiently, stating, 'They're performing admirably.' Similarly, the CEO of KNR Agency highlighted their team's rapid adaptation and quality service, noting, 'Their quality of work is up to the mark and they are performing excellent.' Overall, clients emphasize timely delivery, effective communication, and high satisfaction with the services provided.

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 per cent. The group has performed optimally in the reception of incoming calls and the live chat. We did not have a live chat on our channels and they have installed tawk.to and operated that. We are making good conversions as soon as we added the live chat option.
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Customer Support Services for Credit Union

5.0 Jul 25, 2025

Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed. How rapidly their representatives received training and were prepared to manage our unique procedures and requirements. They can provide excellent service in a short amount of time.
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (18) Canada (13) France (1)

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ATRIA Consulting, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Hamilton Township, NJ

Services provided

20% Customer Service Outsourcing

30% Recruiting

30% Staffing +1 service

20% Back Office Outsourcing

ATRIA Consulting, LLC is a Staffing company. They are based in Hamilton Township, New Jersey. Their team provides Staffing and Recruiting.
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Medico America

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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Acumen Consulting, Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Fairfield, NJ

Services provided

30% Customer Service Outsourcing

35% Business Consulting

35% Custom Software Development

Small custom software development firm Acumen Consulting, Inc., is located in Fairfield, New Jersey. Their services include Custom Software Development and Business Consulting.
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AnswerOne

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% Sales Outsourcing

AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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MPC Call Centers

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Hands On Tap

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Hands On Tap, a small answering service company, is headquartered in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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Direct Action Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

20% Branding

20% Pay Per Click +5 services

10% Advertising

10% Direct Marketing

10% Market Research

10% Media Planning & Buying

10% Social Media Marketing

Direct Action Media is a branding company. Headquartered in New York, New York, their team provides Branding and Pay Per Click.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Top Customer Service

2 CrewBloom

3 Abacus Cambridge Partners

4 Staffwiz LLC

5 The Hour - Back Office and Virtual Assistant Services

6 Task Virtual

7 Boldly

8 PREMIUMHELP

9 RemoteReps247

10 EXL Service

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 10 New York City Customer Support Companies

Top Customer Service

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Ability to deliver

34.8/40.0

20/20 Reviews

8.6/10 Clients & Experience

6.2/10 Market Presence

Service focus

55% Customer Service Outsourcing

45% Other

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CrewBloom

$1,000+

< $25 / hr

50 - 249

New York, NY

Ability to deliver

35.8/40.0

18.2/20 Reviews

8.7/10 Clients & Experience

8.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

New York, NY

Ability to deliver

32/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

8/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Staffwiz LLC

$1,000+

< $25 / hr

10 - 49

New York, NY

Ability to deliver

30/40.0

16/20 Reviews

8.1/10 Clients & Experience

5.9/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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The Hour - Back Office and Virtual Assistant Services

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Ability to deliver

26.6/40.0

20/20 Reviews

1.4/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Task Virtual

$1,000+

< $25 / hr

50 - 249

New York City, NY

Ability to deliver

27.2/40.0

16.6/20 Reviews

2.2/10 Clients & Experience

8.3/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Boldly

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Ability to deliver

23.6/40.0

14.6/20 Reviews

3.1/10 Clients & Experience

5.9/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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PREMIUMHELP

$1,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

23.3/40.0

16.2/20 Reviews

2.2/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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RemoteReps247

$1,000+

< $25 / hr

10 - 49

New York, NY

Ability to deliver

21.1/40.0

10.4/20 Reviews

5.8/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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EXL Service

$1,000+

< $25 / hr

10,000+

New York, NY

Ability to deliver

12.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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Clinical Excel Computech LLP

Undisclosed

Undisclosed

50 - 249

East Rutherford, NJ

Ability to deliver

5.6/40.0

0/20 Reviews

0.7/10 Clients & Experience

4.9/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Atidiv

$5,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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Community Locksmith Store

Undisclosed

Undisclosed

10 - 49

Ridgefield Park, NJ

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

100% Customer Service Outsourcing

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WOW Customer Support

$1,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Zesh Solutions

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Ability to deliver

6.3/40.0

0/20 Reviews

1.8/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Lexvia Inc.

Undisclosed

Undisclosed

250 - 999

New York, NY

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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New York Best AC Repair Services

Undisclosed

Undisclosed

50 - 249

New York, NY

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Freespire Therapy

Undisclosed

Undisclosed

2 - 9

New York, NY

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

100% Customer Service Outsourcing

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Omelink

$25,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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TechDrive Support Inc

Undisclosed

$50 - $99 / hr

2 - 9

Wayne, NJ

Ability to deliver

21.1/40.0

16.2/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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7 Virtual Assistant Services

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Ability to deliver

7.1/40.0

0/20 Reviews

1.8/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Integreon

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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NEO MD INC

$1,000+

< $25 / hr

50 - 249

New York, NY

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Headway Bpo Solutions Pvt Ltd

$1,000+

< $25 / hr

250 - 999

New York, NY

Ability to deliver

6.9/40.0

0/20 Reviews

1.8/10 Clients & Experience

5.2/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Mrzeph Tech

$50,000+

$25 - $49 / hr

10 - 49

New York, NY

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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