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Top Chat Support Services in Canada

Ratings Updated: April 3, 2026

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ContactPoint 360

4.8 6 reviews

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Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Services provided

29% Customer Service Outsourcing

41% Call Center Services

19% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

25% Chat Support Services

45% Phone Support Services

20% Email Support Services +1

10% Order Processing & Taking

ContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.

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Reviews mention Proactive
Clients consistently praised ContactPoint 360 for its proactive approach to project management. One client noted their organized and proactive management style, highlighting timely deliverables and quick responses to changing requirements. Another client echoed this sentiment, commending their proactive updates and adaptability when needed. Overall, the feedback reflects a strong positive sentiment regarding the company's proactive engagement, contributing to improved customer satisfaction and operational efficiency.

Customer Support & Call Center Services for SEO Company

4.5 Dec 29, 2025

Their project management approach was organized and proactive. Deliverables were consistently on time, and they were quick to respond when requirements changed.
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3 of 5 Customer Service Outsourcing reviews are 5 stars

5 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Marketing Agency
5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read more
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.
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FlairsTech

4.6 9 reviews
Premier Verified

$50,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

15% Customer Service Outsourcing

20% IT Managed Services

15% Application Management & Support +4

15% Call Center Services

15% Custom Software Development

10% Enterprise App Modernization

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

45% Chat Support Services

30% Phone Support Services

25% Email Support Services

FlairsTech is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is praised for its adaptability, innovative culture, and value for cost, with 95% of reviews noting flexibility and alignment with client needs. Their services effectively enhance customer experience and satisfaction, achieving a 97% customer satisfaction rate in some cases.

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0 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, FlairsTech has received positive feedback for their effective DevOps solutions and strong project management capabilities. A client from Buildsoft praised their impressive communication and availability, highlighting their proficiency with AWS and Kubernetes. The ongoing collaboration has led to successful infrastructure migrations and system maintenance, with no noted areas for improvement. Overall, clients express satisfaction with FlairsTech's timely delivery and ability to work seamlessly across global teams.
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Industry Experience

FlairsTech has demonstrated expertise across various sectors, including Consumer Products & Services, Hospitality & Leisure, Media, and Financial Services. Clients praise their ability to enhance customer support, improve operational efficiency, and deliver quality resources. Overall sentiment is positive, highlighting strengths in communication, adaptability, and project management. Particularly, the company excels in supporting customer service and technical operations, making them a suitable partner for organizations seeking improvements in these areas.
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Consumer products & services Hospitality & leisure Media Software Financial services Construction

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Average Project Cost Breakdown

$200,000 to $999,999 (2) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently note FlairsTech's competitive pricing and strong value for money, with comments highlighting that their pricing fits budgets and offers good value. One client mentioned, "Pricing fit our budget and good value for cost," while another stated, "Their pricing model was unique and fit well with how we needed to budget for customer support." Overall, the sentiment is positive, with clients appreciating the cost-effectiveness without compromising quality.
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More responsive than most other service providers

FlairsTech is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SureCall Contact Centers

4.8 13 reviews

$5,000+

$50 - $99 / hr

250 - 999

Calgary, Canada

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

Focus Areas

20% Chat Support Services

64% Phone Support Services

16% Order Processing & Taking

SureCall Contact Centers is a Customer Service BPO specializing in Overflow Call Volume management. They are commended for their flexibility and cultural fit, with 100% of reviewers noting their reliable service delivery and timely communication. Clients appreciate their cost-effective solutions and prompt responsiveness, highlighting their effectiveness in outsourced customer support.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, clients have expressed positive sentiments towards SureCall Contact Centers, highlighting their timely delivery and impressive responsiveness. One client noted their effective management of employee message updates, stating, 'SureCall Contact Centers has been great so far.' The overall feedback emphasizes satisfaction with the service quality, with no reported areas for improvement, indicating a strong fit for prospective projects.
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More responsive than most other service providers

SureCall Contact Centers is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Canada (6) United States (4)

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Calgary, Canada

Suite 410 - 2535 3 Ave SE
Calgary, Canada T2A 7W5
101 - 150

18773100088

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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

13% Customer Service Outsourcing

52% Call Center Services

20% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

40% Chat Support Services

60% Phone Support Services

CanadaDirect is a telemarketing company specializing in voice assistance and live agent services for outbound sales. The client feedback is overwhelmingly positive, highlighting a 20% increase in sales and nearly eliminating customer complaints. Reviewers praise CanadaDirect's project management capabilities and entrepreneurial focus, with 100% of the feedback emphasizing their exceptional performance compared to competitors.

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Industry Experience

CanadaDirect demonstrates significant expertise in the Advertising & Marketing industry, particularly in providing outbound telemarketing services with live agents and voice assistance. Clients report a marked increase in sales and a decrease in customer complaints, highlighting the company's strong project management and compliance focus. Their entrepreneurial approach and superior performance relative to competitors make them an excellent choice for companies in need of effective customer engagement solutions.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently noted CanadaDirect's exceptional value for money, particularly in the context of their extensive telemarketing services. One client highlighted an annual investment of $3,000,000–$5,000,000, resulting in a 20% sales increase and a significant reduction in customer complaints. Feedback emphasizes their superior performance compared to competitors, with one client stating they are the best vendor they've ever worked with, reinforcing the perception of high value relative to cost.
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Virtual Gurus

4.3 15 reviews

$1,000+

$25 - $49 / hr

10 - 49

Calgary, Canada

Services provided

20% Customer Service Outsourcing

45% Back Office Outsourcing

20% Social Media Marketing +1

15% Transcription

Focus Areas

50% Chat Support Services

50% Phone Support Services

Virtual Gurus is a Customer Support Outsourcing company offering remote administrative and customer care services. Reviews indicate a mixed performance, with one client praising a 40-60% reduction in administrative hours, while another reported unmet objectives and poor communication. Approximately 50% of reviews mention positive outcomes regarding their virtual assistants' effectiveness.

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Reviews mention Efficient
Clients have consistently praised Virtual Gurus for their efficiency in delivering services. One client highlighted that Tara H. 'worked efficiently and was able to get all the tasks done in a timely manner,' contributing significantly to their project’s success. Additionally, the excellent communication and quality of team members were noted as impressive attributes, reinforcing the overall positive sentiment towards the company's effectiveness in meeting client needs.

VA Services for Private Counselling Practice

5.0 Dec 4, 2022

Tara worked efficiently and was able to get all the tasks done in a timely manner.
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0 of 2 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Administrative Assistance for Travel Agency
4.5 — Virtual Gurus provides administrative assistance for a travel agency. The team provides a virtual assistant that supports the client with inbox and travel itinerary management, invoicing, and client Read more
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Industry Experience

Virtual Gurus has received positive feedback across various industries including Legal, Consulting, Hospitality, Advertising, Energy, Retail, Real Estate, and Healthcare. Clients commend their efficiency in administrative tasks, responsiveness, and cultural alignment, particularly noting improvements in organization and productivity. The overall sentiment is favorable, especially in Consulting and Real Estate, where clients report enhanced operational efficiency and project management success. However, feedback from IT Services indicates room for improvement in service quality and communication.
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Legal Consulting Hospitality & leisure Advertising & marketing Energy & natural resources Retail Real estate Healthcare Business services IT Services

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Canada (10) United States (4)

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24H Virtual

5.0 13 reviews

Undisclosed

Undisclosed

50 - 249

Toronto, Canada

Services provided

20% Customer Service Outsourcing

50% Call Center Services

20% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

20% Chat Support Services

60% Phone Support Services

10% Email Support Services +1

10% Order Processing & Taking

24H Virtual is a call center and virtual assistance company specializing in reception, call handling, and administrative support services. They have received overwhelmingly positive feedback from clients, with 100% of reviews noting their professionalism, patient communication, and effective project management skills. Clients appreciate the company's flexibility, responsiveness, and personalized customer service, often highlighting their ability to adapt to specific business needs.

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Reviews mention Easy to work with
Overall, clients express a positive sentiment regarding 24H Virtual's ease of collaboration. Feedback highlights the company's professionalism and flexibility, with one client noting the setup process was 'very easy and painless.' Another client appreciated the 'smooth' communication and 'honest' relationship building. The account managers are commended for their approachability and regular check-ins, ensuring a seamless experience. Clients report satisfaction with the service, indicating that 24H Virtual is a reliable partner.

Call Center Services for Virtual Solutions Provider

5.0 Dec 9, 2021

The set up was easy and was faster than most companies. The relationship building is also honest and in good faith. Minor mistakes as part of the learning curve.
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Virtual Receptionist for Real Estate Company

5.0 Oct 4, 2021

From their initial sales pitch to full implementation, it is a very easy and painless process. It would have been even better if we knew of this company years ago.
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Customer Service for Nonprofit Health Organization

5.0 Mar 25, 2021

The workflow has been good with google docs in place that we share between teams. Paul & myself the owners of our individual companies are handling this project and it's been a smooth, easy & respectful relationship.
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Industry Experience

24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.
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Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

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Average Project Cost Breakdown

Less than $10,000 (10) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.
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Canada (10) United States (3)

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Omnie Integrated Services Inc.

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Montreal, Canada

Services provided

75% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

34% Chat Support Services

33% Email Support Services

33% Phone Support Services

Omnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.

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Industry Experience

Omnie Integrated Services Inc. has demonstrated strong expertise in the manufacturing sector, specifically in customer service management and marketing communications. Clients appreciate their comprehensive solutions, including 24/7 multilingual support and efficient reporting systems, which enhance customer satisfaction and operational efficiency. The overall sentiment in this industry is highly positive, with feedback highlighting Omnie's role as a reliable partner and their ability to improve service levels while reducing costs.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Omnie Integrated Services Inc. for delivering strong value for money, notably achieving significant cost reductions while enhancing service levels. One client highlighted that they decreased costs substantially and were guaranteed response times under three minutes. The all-inclusive service model was also commended, as it alleviated the burden of technology maintenance. Overall, the sentiment reflects satisfaction with both pricing and the comprehensive support provided.
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Montreal, Canada

1500 – 1155 Metcalfe Street
Montreal, Canada H3B 2V6
76 - 100

+1 (833) 660-1684

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Line One Contact Centres Inc

4.3 3 reviews

$1,000+

Undisclosed

250 - 999

Calgary, Canada

Services provided

25% Customer Service Outsourcing

35% Call Center Services

20% IT Managed Services +2

10% Back Office Outsourcing

10% Business Consulting

Focus Areas

10% Chat Support Services

80% Phone Support Services

10% Email Support Services

Line One Contact Centres Inc is a customer service company specializing in outsourced call center and IT help desk services. The company consistently achieves a 90% call answer rate and maintains low error margins, with reviewers highlighting their flexibility, excellent service, and responsive project management. Approximately 100% of reviews reflect positive feedback on their adaptability and performance.

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Reviews mention High-quality work
Clients have consistently praised Line One Contact Centres Inc for their high-quality work, particularly in handling sensitive emergency calls. One client noted their effective triage of urgent situations, emphasizing the critical nature of their services. The company has maintained a low margin of error and demonstrated flexibility and excellent collaboration. Overall, the sentiment reflects a strong trust in their capabilities, with clients expressing satisfaction and a desire for continued high standards.

Call Center Services for Nonprofit Charity Org

4.5 Mar 17, 2022

We’ve agreed upon an acceptable margin of error together, and they’re consistently below that margin of error according to their monthly reports — that’s an indication of success because they handle a huge volume of calls. Accuracy is important to us because errors require us to compensate staff, which can be costly. We integrated their services with our operations and it has been an excellent collaboration.
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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000,000 + (1)

What Clients Have Said
Clients consistently report that Line One Contact Centres Inc offers excellent value for money, with many noting their reasonable pricing and high-quality service. For instance, one client highlighted that despite investing over $300,000, they faced zero complaints and achieved a 90% call answer rate. Another client mentioned paying approximately $5,100 USD monthly for reliable 24/7 emergency services, emphasizing the effectiveness of their collaboration. Overall, the sentiment reflects satisfaction with cost-effectiveness and service delivery.
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More responsive than most other service providers

Line One Contact Centres Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Calgary, Alberta (1) Toronto, Ontario (1) Quebec, Quebec (1)

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CCC Digital Agency

5.0 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Langford, Canada

Services provided

10% Customer Service Outsourcing

30% Email Marketing

30% Pay Per Click +2

20% Web Design

10% Low/No Code Development

Focus Areas

50% Chat Support Services

50% Email Support Services

CCC Digital Agency is a digital solutions provider specializing in marketing automation and web development. Across their reviews, 100% of clients commend their responsive project management and adaptability, highlighting their creative approach and alignment with client values. Clients consistently praise their value, technical knowledge, and communication skills, with no areas for improvement noted.

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Reviews mention Timely
Clients have consistently praised CCC Digital Agency for their timely delivery and responsiveness. A notable review highlighted that the agency completed the project 'on time, on spec, and very responsive,' demonstrating their commitment to deadlines and client communication. Overall, the sentiment regarding timeliness is highly positive, with clients expressing satisfaction in the agency's ability to meet project timelines effectively.

Web Dev for Recruitment Services Company

5.0 Sep 22, 2023

Describe their project management. Did they deliver items on time? How did they respond to your needs? On time, on spec, very responsive.
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Industry Experience

CCC Digital Agency has demonstrated expertise in the Human Resources and Education sectors, with strong feedback highlighting their adaptability, creative solutions, and excellent customer service. Clients in Human Resources praised their ability to deliver marketing automation and e-newsletter services effectively, while those in Education emphasized their impact on improving online registration and conversion rates through web development. Overall, sentiment is highly positive, particularly for businesses seeking innovation and strong project management.
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Human Resources Education

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight CCC Digital Agency's excellent value for money, noting their responsiveness and adaptability as key strengths. One client remarked on their 'great value for cost and execution,' while another emphasized the effectiveness of their services in increasing conversion rates despite a modest investment of approximately $2,200 USD. Overall, the sentiment reflects satisfaction with the agency's pricing relative to the quality of work delivered.
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ZRAFTED

5.0 3 reviews

Undisclosed

$50 - $99 / hr

10 - 49

Toronto, Canada

Services provided

30% Customer Service Outsourcing

40% Web Development

15% Search Engine Optimization +1

15% Social Media Marketing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

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Reviews mention Timely
The feedback regarding ZRAFTED’s timeliness is overwhelmingly positive. Clients have noted that all deliverables were completed on schedule, with one review highlighting, "Everything was delivered on time," and emphasizing the swift communication throughout the project. Additionally, the responsiveness to client needs was praised, with the client indicating that all demands were addressed promptly. Overall, ZRAFTED is recognized for their reliability and efficiency in project execution.

Web Dev, Design & Migration for Apartment Rental Company

5.0 Jul 14, 2023

Everything was delivered on time. All the demands were taken care of and they were very fast in communication.
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Industry Experience

ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.
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Real estate Financial services

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
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Canada (1) United States (1)

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Koala Customer Care

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Surrey, Canada

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Sales Outsourcing

Focus Areas

25% Chat Support Services

30% Phone Support Services

25% Email Support Services +1

20% Order Processing & Taking

Koala Customer Care is a customer service outsourcing company specializing in managing phone calls and scheduling for businesses. Based on the review, 100% of the feedback is positive, highlighting their organization, reliability, and adaptability. The client appreciated the time savings and effective issue resolution process, with no areas for improvement noted.

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Industry Experience

Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.
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Beauty & Cosmetics

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.
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24-7 INTOUCH

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Winnipeg, Canada

Services provided

58% Customer Service Outsourcing

25% Back Office Outsourcing

17% Call Center Services

Focus Areas

44% Chat Support Services

28% Order Processing & Taking

28% Phone Support Services

Launched in 2001, 24-7 INTOUCH is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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Advantage Communications

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Charlottetown, Canada

Services provided

31% Customer Service Outsourcing

25% Call Center Services

25% IT Managed Services +1

19% Back Office Outsourcing

Focus Areas

20% Chat Support Services

40% Order Processing & Taking

40% Phone Support Services

Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
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Callnovo

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Markham, Canada

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Callnovo is a call center company founded in 2004. Their team focuses on Call Center Services and Customer Service Outsourcing.
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Global Dispatch Management

Not yet reviewed

$1,000+

Undisclosed

250 - 999

St. John's, Canada

Services provided

65% Customer Service Outsourcing

35% Call Center Services

Focus Areas

46% Chat Support Services

32% Order Processing & Taking

22% Phone Support Services

Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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St. John's, Canada

44 Torbay Rd Suite 130, St. John's, NL A1A 2G4
St. John's, Canada A1A 2G4
21 - 30

18884925838

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3C Contact Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Vaughan, Canada

Services provided

31% Customer Service Outsourcing

46% Call Center Services

13% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

41% Chat Support Services

30% Order Processing & Taking

29% Phone Support Services

3C Contact Services , a midsize phone answering service, is based in Vaughan, Canada. Their services include Call Center Services and Customer Service Outsourcing.
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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Newmarket, Canada

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Focus Areas

14% Chat Support Services

43% Phone Support Services

33% Order Processing & Taking +1

10% Email Support Services

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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PROSOLUTIONS BPO

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Ajax, Canada

Services provided

40% Customer Service Outsourcing

30% Sales Outsourcing

10% Back Office Outsourcing +4

5% Document Digitization & Management

5% Finance & Accounting Outsourcing (FAO)

5% IT Managed Services

5% IT Strategy Consulting

Focus Areas

35% Chat Support Services

35% Email Support Services

30% Phone Support Services

PROSOLUTIONS BPO is a Customer Service Outsourcing company founded in 2014. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Global Empire Corporation

Not yet reviewed

$50,000+

< $25 / hr

250 - 999

Edmonton, Canada

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services +1

10% Sales Outsourcing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Global Empire Corporation is a Back Office Outsourcing company in Edmonton, Canada. They offer Back Office Outsourcing and Call Center Services.
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Glen Group

Not yet reviewed

$1,000+

$50 - $99 / hr

250 - 999

Richmond, Canada

Services provided

15% Customer Service Outsourcing

15% Commercial Development

15% HR Consulting +6

10% Commercial Property Management

10% Executive Search

10% HR Outsourcing

10% Recruiting

10% Warehousing & Distribution

5% Staffing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Glen Group is a Commercial Development company established in 2015. The team provides Commercial Development and Customer Service Outsourcing and is based in Richmond, Canada and Surrey, Canada.
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Simpro Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Toronto, Canada

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

40% Call Center Services +1

10% Sales Outsourcing

Focus Areas

100% Chat Support Services

Simpro Solutions is a Back Office Outsourcing company. The Toronto, Canada-based firm specializes in Back Office Outsourcing and Call Center Services.
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Millenium1 Solutions

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Toronto, Canada

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% IT Managed Services

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Launched in 2013, Millenium1 Solutions is an IT managed services company. The company focuses on IT managed services and Call Center Services, and is large.
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Gexel Telecom

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

42% Customer Service Outsourcing

33% Back Office Outsourcing

25% Call Center Services

Focus Areas

40% Chat Support Services

30% Order Processing & Taking

30% Phone Support Services

Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
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Alteka

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

23% Customer Service Outsourcing

39% Call Center Services

38% Back Office Outsourcing

Focus Areas

56% Chat Support Services

44% Order Processing & Taking

Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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FTalent

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Services provided

60% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

15% Chat Support Services

70% Phone Support Services

15% Email Support Services

FTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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Montréal, Canada

1000 Sherbrooke St W
Montréal, Canada H3A 3G4
6 - 9

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NCRi

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Mississauga, Canada

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Back Office Outsourcing

Focus Areas

20% Chat Support Services

60% Phone Support Services

20% Email Support Services

NCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.
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VOXDATA

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

24% Customer Service Outsourcing

52% Call Center Services

13% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

53% Chat Support Services

47% Phone Support Services

VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.
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WorkStaff360

5.0 21 reviews

$1,000+

< $25 / hr

50 - 249

Toronto, Canada

Services provided

15% Customer Service Outsourcing

20% Staffing

15% Back Office Outsourcing +4

15% HR Outsourcing

15% Recruitment Process Outsourcing

15% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

WorkStaff360 provides Customer Support Outsourcing services, including virtual assistants for call center and inventory management tasks. The reviews highlight the company's affordability, professionalism, and responsiveness, contributing to improved customer service outcomes. Clients appreciate the value for cost and suggest expanding services to include onshore virtual assistants.

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HireAway

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Toronto, Canada

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Corporate Travel Management

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

HireAway is a call center company founded in 2019. Their services include Call Center Services and Back Office Outsourcing.
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Innovation Networks Inc.

Not yet reviewed

$5,000+

$150 - $199 / hr

50 - 249

Vancouver, Canada

Services provided

10% Customer Service Outsourcing

25% Call Center Services

25% Cybersecurity +2

25% IT Managed Services

15% Cloud Consulting & SI

Focus Areas

30% Chat Support Services

50% Email Support Services

20% Phone Support Services

Based in Vancouver, Canada, Innovation Networks Inc. Is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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WeetyChat, Inc

Not yet reviewed

$25,000+

$50 - $99 / hr

10 - 49

Toronto, Canada

Services provided

10% Customer Service Outsourcing

30% Digital Strategy

25% Branding +2

20% Conversion Optimization

15% Marketing Strategy

Focus Areas

90% Chat Support Services

10% Email Support Services

WeetyChat, Inc is a Digital Strategy company. The small Toronto, Canada-based team provides Digital Strategy and Branding. The firm was launched in 2022.
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LeadForAgents

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Laval, Canada

Services provided

10% Customer Service Outsourcing

40% Advertising

20% Social Media Marketing +3

10% Content Marketing

10% Pay Per Click

10% Search Engine Optimization

Focus Areas

50% Chat Support Services

50% Phone Support Services

LeadForAgents, an Advertising company, was launched in 2022. The small team focuses on Advertising and Social Media Marketing.
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Intercon Messaging Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Drayton Valley, Canada

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Focus Areas

10% Chat Support Services

70% Phone Support Services

10% Email Support Services +1

10% Order Processing & Taking

Intercon Messaging Inc. Is a call center company. They were launched in 1996, and their services include Call Center Services and Customer Service Outsourcing.
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Task Network

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Toronto, Canada

Services provided

17% Customer Service Outsourcing

23% Back Office Outsourcing

20% Accounting +3

20% Call Center Services

10% IT Managed Services

10% Transcription

Focus Areas

46% Chat Support Services

27% Order Processing & Taking

27% Phone Support Services

Task Network, a midsize Back Office Outsourcing company, is located in Toronto, Canada. Their services include Back Office Outsourcing and Accounting.
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@liveconx

4.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Sales Outsourcing

Focus Areas

45% Chat Support Services

28% Order Processing & Taking

27% Phone Support Services

@liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

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Reviews mention High-quality work
The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.

Appointment Setting for Transportation Business

5.0 Dec 24, 2017

I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.
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Industry Experience

liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.
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Information technology Transportation Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
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The Organized Keener

Not yet reviewed

Undisclosed

$25 - $49 / hr

2 - 9

Calgary, Canada

Services provided

10% Customer Service Outsourcing

10% Document Digitization & Management

10% Event Marketing +13

10% Print Design

5% Back Office Outsourcing

5% Branding

5% Business Consulting

5% Call Center Services

5% Commercial Property Management

5% E-Commerce Development

5% Graphic Design

5% Logo

5% Other Digital Marketing

5% Social Media Marketing

5% Web Design

5% Web Development

Focus Areas

25% Chat Support Services

40% Email Support Services

25% Order Processing & Taking +1

10% Phone Support Services

The Organized Keener is an Event Marketing company established in 2019. Headquartered in Calgary, Canada, the team specializes in Event Marketing and Print Design.
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Qallus JSR Inc.

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Toronto, Canada

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

In Toronto, Canada, Qallus JSR Inc. Is a phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Korfshore Inc

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

Calgary, Canada

Services provided

20% Customer Service Outsourcing

10% Accounting

10% Back Office Outsourcing +7

10% Custom Software Development

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Robotics Process Automation

10% Staffing

5% AI Consulting

5% AI Development

Focus Areas

30% Chat Support Services

30% Phone Support Services

20% Email Support Services +1

20% Order Processing & Taking

Korfshore Inc, a Customer Service Outsourcing company, is headquartered in Calgary, Canada. They offer Customer Service Outsourcing and IT staff augmentation.
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ActRatio

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Kitchener, Canada

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4

20% Tax Law

10% Financial Consulting

10% Insurance Services & Brokers

10% Logistics & Supply Chain Consulting

Focus Areas

30% Chat Support Services

40% Phone Support Services

30% Email Support Services

Back Office Outsourcing company ActRatio was established in 2018. The team provides Back Office Outsourcing and Accounting and is located in Kitchener, Canada.
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VirtualAssistants.ca

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Toronto, Canada

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2

20% Sales Outsourcing

10% HR Outsourcing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Get a full-time employee for only CAD $1,099 per month. If you are looking for a superstar marketing, sales, finance, or support hire we have you covered. Use your dedicated virtual assistant to
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PW Business Support Services

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Vaughan, Canada

Services provided

10% Customer Service Outsourcing

50% Email Marketing

40% Business Consulting

Focus Areas

30% Chat Support Services

55% Email Support Services

15% Order Processing & Taking

PW Business Support Services is a Vaughan, Canada-based Email Marketing company. Their services include Email Marketing and Business Consulting.
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HealthConnect Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Moncton, Canada

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services

Focus Areas

25% Chat Support Services

50% Phone Support Services

25% Email Support Services

HealthConnect Inc. Is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Back Office Outsourcing and are headquartered in Moncton, Canada.
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Premier NX

Not yet reviewed

$25,000+

Undisclosed

1,000 - 9,999

Rothesay, Canada

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +12

10% Finance & Accounting Outsourcing (FAO)

10% IT Managed Services

5% API Development

5% Accounting

5% Application Management & Support

5% CRM Consulting and SI

5% Custom Software Development

5% Ecommerce Marketing

5% Graphic Design

5% Social Media Marketing

5% Unified Communications Consulting & SI

5% Video Production

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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Rothesay, Canada

153 Hampton Road
Rothesay, Canada E2E 2P2
1001 - 2000

+1 310 568 6000

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eCom Customer Care Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Winnipeg, Canada

Services provided

10% Customer Service Outsourcing

20% Marketing Strategy

20% Social Media Marketing +3

20% Web Development

15% Back Office Outsourcing

15% Call Center Services

Focus Areas

30% Chat Support Services

40% Phone Support Services

30% Email Support Services

ECom Customer Care Inc is a Marketing Strategy company. Their team is located in Winnipeg, Canada. The company focuses on Marketing Strategy and Social Media Marketing.
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Propcdefender

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oshawa, Canada

Services provided

20% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +2

20% Call Center Services

20% IT Strategy Consulting

Focus Areas

20% Chat Support Services

50% Phone Support Services

30% Email Support Services

Headquartered in Oshawa, Canada and Cheyenne, Wyoming, Propcdefender is an IT strategy consulting company. The team specializes in IT strategy consulting and Call Center Services.
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Innovative Vision

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Toronto, Canada

Services provided

42% Customer Service Outsourcing

33% Back Office Outsourcing

25% Call Center Services

Focus Areas

40% Chat Support Services

30% Order Processing & Taking

30% Phone Support Services

Innovative Vision is a midsize Customer Service Outsourcing company. Launched in 2002, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Toronto, Canada

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

40% Chat Support Services

60% Phone Support Services

AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

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Reviews mention Knowledgeable
Clients have consistently praised AnswerForce for their knowledgeable staff, particularly highlighting how familiarity with their business leads to enhanced service quality. One client noted that the more often a specific representative answers calls, the more helpful and knowledgeable they become. Overall, the sentiment regarding AnswerForce's expertise is highly positive, with clients appreciating their ability to address issues effectively and respond promptly to inquiries.

Call Center Services for Government Payment Portal

5.0 Mar 30, 2021

Customers appreciate that they can call late at night and get a live person to help them pay their bills. The more times we have a specific person answering the phone, the more knowledgeable and helpful they become for our clients.
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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.
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Toronto, Canada

99 Yorkville Avenue
Toronto, Canada M5R 1C1
76 - 100

800 858 1426

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NS Virtual Services

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Mille-Isles, Canada

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

10% Social Media Marketing +21

5% Email Marketing

5% Graphic Design

5% Web Design

2% Broadcast Video

2% Content Marketing

2% Direct Marketing

2% Event Marketing

2% Marketing Strategy

2% Translation

2% Video Production

1% Accounting

1% Advertising

1% Affiliate Marketing

1% Branding

1% Conversion Optimization

1% Digital Strategy

1% Logo

1% Pay Per Click

1% Print Design

1% Search Engine Optimization

1% Transcription

Focus Areas

50% Chat Support Services

50% Email Support Services

NS Virtual Services is a Back Office Outsourcing company. The Mille-Isles, Canada-based team provides Back Office Outsourcing and Social Media Marketing.
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Telestar Communications

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Toronto, Canada

Services provided

15% Customer Service Outsourcing

35% Call Center Services

35% Sales Outsourcing +1

15% Back Office Outsourcing

Focus Areas

100% Chat Support Services

Telestar Communications, a midsize answering service, is in Toronto, Canada and Las Vegas, Nevada. The team provides Call Center Services and Sales Outsourcing.
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Rezolves

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Mississauga, Canada

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

20% Chat Support Services

35% Order Processing & Taking

30% Phone Support Services +1

15% Email Support Services

Rezolves offers a comprehensive suite of services including Customer Support Outsourcing, Order Processing, and Back Office Operations Optimization, complemented by digital marketing expertise. The reviews highlight their professionalism, timely project management, and data-driven strategies leading to increased customer satisfaction and business efficiency. Their holistic approach and adaptability make them a trusted partner for businesses seeking integrated BPO solutions.

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Mississauga, Canada

150-77 City Center Drive, Mississauga, ON L5B 1M5
Mississauga, Canada L5B 1M5
6 - 9

+1 (416) 648-7581

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Appointment Setting for Transportation Business

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