Home Call Centers Telemarketing Malaysia Kuala Lumpur

Top Telemarketing Companies in Kuala Lumpur

Ratings Updated: June 7, 2026

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9 Leaders 7 Contenders

16 Companies

Country: Malaysia

City: Kuala Lumpur

Outbound Services: B2C Telemarketing & telesales

List of the Top Kuala Lumpur Telemarketing Services

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Innovative
Clients have highlighted six eleven global services' innovative approach, particularly their flexibility and commitment to process improvement. One senior manager noted their unique mindset focused on quality, which distinguishes them from competitors. Overall, the sentiment regarding innovation is positive, with clients appreciating the company's ability to adapt and enhance service delivery.

Customer Service BPO for Remote Monitoring Company

5.0 Feb 13, 2023

What did you find most impressive or unique about this company? They're distinguished by flexibility, concern to improve the processes, and mindset of quality.
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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Industry Experience

Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.
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Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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SalesRoads

4.9 65 reviews
Premier Verified

$5,000+

Undisclosed

50 - 249

Serves Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

Focus Areas

100% Customer Surveys & Market Research Calls

SalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.

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Reviews mention Communicative
The sentiment regarding communication from clients is overwhelmingly positive. Clients frequently highlight SalesRoads' clear, timely, and proactive communication. For instance, one client noted, "Communication has always been clear and timely," while another stated, "The level of communication has been outstanding and over the top." Additionally, clients appreciated the responsiveness of the team, with one emphasizing that they "always respond to our requests" promptly. Overall, the feedback indicates a strong reputation for effective communication and project management.

Lead Generation for Risk Management Software Company

5.0 Oct 2, 2024

SalesRoads has been terrific with responding to items on time. They take initiative with getting ahead of certain trends that have been identified by both our organization and theirs. Communication has always been clear and timely.
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Staff Augmentation for Commercial Janitorial Services Firm

5.0 Feb 28, 2023

The CEO David was involved at the beginning and stayed involved throughout the entire project. David brought in various team members to set up and execute the project. I was impressed with SalesRoad's communication and execution.
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Sales Outsourcing & Lead Generation Services for Nonprofit

5.0 Nov 22, 2022

Communication was fantastic. They didn’t miss any deadlines; the team was a well-oiled machine. Even when somebody left their organization, it didn’t disrupt the project because they quickly brought somebody up to speed.
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Sales Outreach and Staffing for Health Product Company

5.0 Apr 5, 2021

Communication is the most important characteristic of the relationship, and theirs has surpassed my expectations. I receive emails with data, and SalesRoads updates Google Sheets. They’re open to modifying their data collection based on new information I want to include, as well.
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Sales Appointment Setting for CAD Outsourcing Company

5.0 Jul 25, 2019

Communication and data tracking has been superb and contributed to the success of our campaign.
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28 of 38 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research & Call Center Services for Home Appraisal Co
4.0 — SalesRoads provides market research and call center services for a home appraisal company. The team helps the client find agents, increase awareness, and do market research surveys for the client's Read more
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Industry Experience

SalesRoads has demonstrated expertise across various industries, including Software, Manufacturing, Financial Services, Healthcare, and Education. Client feedback consistently highlights their strong communication, adaptability, and ability to generate high-quality leads and appointments. Overall sentiment is highly positive, particularly in Software and Financial Services, where they effectively enhanced sales pipelines and lead generation. Their collaborative approach and focus on understanding client needs make them a valuable partner for companies seeking robust outbound sales support.
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Software Manufacturing Real estate Financial services Design Healthcare Business services Nonprofit IT Services Engineering Human Resources Consumer Products Other Industry Education Retail Legal Advertising & marketing Information technology

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Average Project Cost Breakdown

$50,000 to $199,999 (24) $10,000 to $49,000 (17) $200,000 to $999,999 (6) Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight SalesRoads' excellent value for money, often noting their cost-effectiveness compared to competitors. For instance, one client stated that they achieved a 100% ROI, while another mentioned substantial revenue growth attributed to SalesRoads' efforts. Many reviews emphasize the company's adaptability and responsiveness, with clients appreciating the quality of leads generated and the overall positive impact on their sales pipelines. Overall, the sentiment is highly favorable regarding the balance between cost and value delivered.
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Outsourced

4.9 12 reviews

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Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

15% Back Office Outsourcing

15% Customer Service Outsourcing +4

15% Finance & Accounting Outsourcing (FAO)

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

Outsourced is a comprehensive staffing and recruitment company that facilitates remote staffing solutions, specializing in areas such as software development, IT services, and customer support. They receive consistently positive feedback, with clients frequently highlighting their efficiency, excellent communication, and the high quality of their staff. Approximately 90% of reviews commend their project management and effective communication, while a few note minor areas for improvement in operational controls.

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Reviews mention Great project management
Clients have consistently praised Outsourced for its excellent project and account management. One CEO highlighted their 'second to none' talent acquisition process, noting that Outsourced efficiently presents well-suited candidates and organizes assessments seamlessly. Additionally, the company's responsiveness was emphasized as a key strength, with timely communications and regular updates described as 'like clockwork.' Overall, the sentiment regarding their project management capabilities is overwhelmingly positive.

Staff Augmentation for Digital Agency

5.0 Mar 20, 2023

Excellent project management and account management. Their talent acquisition process is second to none, they do all the hard work and present just the candidates who they know will be the right fit for our business, then they organise an efficient assessment process.
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Industry Experience

The provider has demonstrated expertise across various industries including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Client feedback highlights strengths in project management, timely delivery, and effective communication, particularly in IT and eCommerce sectors. Overall sentiment is positive, with clients noting improved operational efficiency, successful recruitment, and adaptability to diverse project needs. This provider is well-suited for clients in technology-driven and regulatory environments, as well as those requiring outsourced staffing solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media Contracting

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend the company's pricing as fitting their budgets and providing good value for money. One client highlighted the company's pricing as a key reason for selection, noting it offered a 'great culture fit' and 'good value for cost.' Another client echoed this sentiment, stating their investment was 'relatively cheap compared to Australia.' Overall, feedback indicates satisfaction with the cost-effectiveness of the services rendered, aligning well with client expectations.
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Kuala Lumpur, Malaysia

Lot 1217, Seksyen, 57, Jln Sultan, Ismail
Kuala Lumpur, Malaysia 50250
10 - 15

+61 2 8103 3124

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SummitNext

4.7 5 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Call Center Services

25% Customer Service Outsourcing

20% AI Development +3

20% Sales Outsourcing

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

80% B2C Telemarketing & telesales

20% Customer Surveys & Market Research Calls

SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

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Reviews mention Proactive
SummitNext Technologies Sdn. Bhd. has received positive feedback for their proactive approach in project management. Clients highlighted their consistent communication and responsiveness, particularly noting that they were 'always on top of the project' and maintained a 'can-do' attitude. One client specifically praised their ability to adapt and provide timely updates, reinforcing a strong partnership. Overall, the sentiment reflects a high level of satisfaction with SummitNext's proactive engagement and commitment to client needs.

Employee Mgmt & Recruitment Services for FinTech Company

5.0 Sep 24, 2023

The SummitNext team exhibited strong responsiveness and proactivity in addressing our inquiries and concerns, enhancing our partnership through effective communication. Very organized and proactive to understand our business needs. The consistent communication and proactiveness to ensure updates are given on time.
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Social Media Management for Sales Technology Company

5.0 Mar 8, 2023

Yes, they were always on top of the project throughout the entire process, very proactive with a 'can-do' attitude. Their culture and willingness to strike for the best for the client.
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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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Malaysia (3) Taiwan (1) Singapore (1)

This provider is fluent in 11 languages:

Mandarin

English

Russian

Japanese

Korean

Cantonese

Tamil

Urdu

Ukrainian

Thai

Filipino

This provider is available in 1 time zone:

Universal Coordinated Time (UTC)

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Review Rating from Clients

5.0/5.0

Quality

4.8

Schedule

4.8

Cost

4.8

Willing to Refer

5.0

In Kuala Lumpur, clients commend SummitNext for social listening, community management, and crisis reporting services. They emphasize the company's proactive approach, cultural fit, and ability to deliver accurate, timely insights, showcasing their expertise in social media management and client-focused solutions.
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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Business Consulting

10% Content Moderation Services

Focus Areas

100% B2C Telemarketing & telesales

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Efficient
Clients have praised TDCX for their efficiency, highlighting their ability to handle global quality evaluations that allowed teams to focus on complex projects. One review noted their 'super responsive' nature and 'excellent communication skills,' emphasizing their reliability and the extra effort they invest in tasks. Overall, the sentiment reflects a strong appreciation for TDCX's efficient processes and the positive impact on client operations.

BPO Services for Tech Company

5.0 May 25, 2022

Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Emapta

4.7 3 reviews

Undisclosed

Undisclosed

10,000+

Petaling Jaya, Malaysia

Services provided

15% Call Center Services

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +3

25% IT Staff Augmentation

5% Engineering

5% HR Consulting

Focus Areas

100% B2C Telemarketing & telesales

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Puts the customer first
Emapta consistently prioritizes customer needs, as highlighted by a client who praised their responsive and approachable consultants. The client noted that the EMAPTA team quickly grasped project challenges and effectively collaborated on solutions, reflecting a strong commitment to understanding client requirements. They maintained timely communication and delivered on key milestones, leading to successful project outcomes. Overall, the sentiment from clients indicates a high level of satisfaction with Emapta's customer-centric approach.

Website Dev for Health Care Provider

5.0 Oct 25, 2020

The management style was inclusive and respectful with the project manager taking time to listen and take on board the thoughts of all team members. Timelines were kept and hurdles that came up along the way were dealt with effectively and without panic. They really impressed me with their intent to completely understand our company and our challenges.
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Industry Experience

Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and other sectors. Clients commend Emapta for its effective talent acquisition, project management, and adaptability, particularly in resource management and marketing for start-ups. The overall sentiment is positive, highlighting Emapta's ability to enhance productivity and operational efficiency. Companies seeking support in staffing, project development, or administrative functions may find Emapta a suitable partner in these industries.
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Other Industry Healthcare Energy & natural resources

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Emapta's competitive pricing and exceptional value for money. For instance, the CEO of LifeDNA noted that Emapta delivered excellent service and talent while ensuring a stress-free experience, reflecting strong value. Similarly, the Medical Director of Priority Care Medical emphasized Emapta's cost-effectiveness in reducing development expenses without compromising quality. Overall, feedback indicates a positive sentiment regarding Emapta's pricing structure and the quality of services provided, making it a favorable choice for various projects.
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Petaling Jaya, Malaysia

Level 10, Menara Lien Hoe
Petaling Jaya, Malaysia 47410
50 - 75

+60 1546 000 423

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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

45% Customer Service Outsourcing

15% Back Office Outsourcing +2

10% Corporate Training & Coaching

10% Recruiting

Focus Areas

100% B2C Telemarketing & telesales

Canaan Communication & Technologies (MSC) is a customer support services company specializing in inbound and outbound call center functions, including telephonic support and call handling. The reviews are overwhelmingly positive, praising their responsiveness, cost-effectiveness, and ability to meet service level agreements. Approximately 100% of reviewers noted their impressive project management and customer service capabilities, leading to improved customer satisfaction scores.

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Reviews mention Collaborative
Canaan Communication & Technologies has received positive feedback regarding their collaborative approach. Clients highlighted their supportive nature and effective communication, noting that Canaan emphasizes value over price. One client specifically mentioned the close collaboration with team members Jason and Sid, which contributed to improved customer service metrics. Overall, the sentiment reflects a strong appreciation for their partnership and dedication to client success.

Customer Service Support for E-Commerce Fulfillment Company

5.0 Mar 25, 2022

The company is super supportive and collaborative. They focus on value rather than price, indicating a commitment to understanding and meeting client needs.
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Industry Experience

Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.
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Consumer Products Logistics & Supply Chain Retail Food & Beverages

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
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Malaysia (3) Singapore (1)

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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

15% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +5

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

Focus Areas

80% B2C Telemarketing & telesales

10% Collections Recovery Services

10% Customer Surveys & Market Research Calls

SRG ASIA PACIFIC is a contact center services provider specializing in inbound call center, outbound call center, and telemarketing services. Reviews highlight their reliability and agility in project management, with a noted emphasis on responsiveness and client-centric communication. Approximately 67% of reviews commend their service quality, though 33% suggest improvements in employee retention and outbound telesales performance.

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Industry Experience

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
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Telecommunications IT Services Consumer Products

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Average Project Cost Breakdown

$200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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Malaysia (2) Singapore (1)

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Review Rating from Clients

4.5/5.0

Quality

3.8

Schedule

4.3

Cost

4.3

Willing to Refer

4.5

Kuala Lumpur-based clients praise SRG ASIA PACIFIC for their long-standing expertise in inbound and outbound call center services, including customer support, telesales, and recruitment. They highlight the company's agility, project management, and cost-effectiveness, though some note room for improvement in agent retention and outbound team performance.
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Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Business Consulting +2

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

50% B2C Telemarketing & telesales

33% Third party verification

17% Customer Surveys & Market Research Calls

Daythree Business Services is a company specializing in Contact Center Services, including both inbound and outbound call handling. Reviews indicate they excel in cooperation and reliability, with 100% of reviewers noting their helpfulness and adherence to project plans. However, there is room for improvement in data accuracy and long-term panel engagement strategies.

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Industry Experience

Daythree Business Services has demonstrated expertise across various industries, including Financial Services, Telecommunications, and Market Research. In Financial Services, they excelled in enhancing customer experience and improving service levels. Their work in Telecommunications focused on effective telesales recruitment and training, though challenges in complex product handling were noted. Lastly, in Market Research, Daythree was recognized for their reliability and cooperation, yet improvements in panel engagement and data accuracy were suggested. Overall, Daythree is well-suited for clients in Financial and Telecommunications sectors, while also offering valuable insights for Market Research initiatives.
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Financial services Telecommunications Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
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More responsive than most other service providers

Daythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Review Rating from Clients

4.0/5.0

Quality

4.0

Schedule

4.0

Cost

4.0

Willing to Refer

4.0

Kuala Lumpur-based clients praise Daythree Business Services for their expertise in BPO, call center migration, and customer support solutions. They highlight the team's strategic approach, flexibility, and ability to improve SLA performance, ensuring high customer satisfaction and operational efficiency in complex projects.
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ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

50% Call Center Services

25% Sales Outsourcing

15% Customer Service Outsourcing +1

10% IT Managed Services

Focus Areas

50% B2C Telemarketing & telesales

50% Customer Surveys & Market Research Calls

ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

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Reviews mention Unique expertise
The feedback regarding ENVO BPO's unique expertise reflects a strong sentiment of satisfaction. Clients noted their professionalism and dedication to understanding specific business needs, which facilitated effective lead generation and sales support. One client emphasized, "They did exactly what we required and surpassed our expectations," highlighting their capability to provide valuable insights and qualified leads. Overall, the reviews indicate a high level of confidence in ENVO BPO's specialized skills and commitment to client success.

Lead Generation & Sales Support for Product Seller

5.0 Jun 3, 2020

The best thing was their effort and dedication to understand what we required and what we were actually selling. The dedication to learn about your product before executing to ensure business goals are met. Their ability to provide people with great expertise was impressive.
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Industry Experience

ENVO BPO has demonstrated expertise particularly in the Healthcare and Telecommunications industries. Clients have praised their thoroughness in lead generation and database management, noting strong communication and effective workflows. In Healthcare, they successfully enhanced brand presence and stakeholder engagement. In Telecommunications, they provided exemplary sales support and lead qualification, exceeding expectations. Overall, sentiment is highly positive, positioning ENVO BPO as a reliable partner for businesses seeking growth in these sectors.
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Healthcare Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Kuala Lumpur-based clients praise ENVO BPO for their expertise in lead generation and sales support, delivering qualified leads that exceeded expectations. Their professional, dedicated team quickly learned clients' products, ensuring effective campaigns and increased revenue. Reviewers highlight their professionalism and commitment to understanding client needs.
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Upstream BPO

5.0 13 reviews

$1,000+

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

65% Call Center Services

25% Sales Outsourcing

10% Social Media Marketing

Focus Areas

100% B2C Telemarketing & telesales

Upstream BPO is a specialized provider of Contact Center Services, including Inbound and Outbound Call Center operations, Customer Support Services, and Telephonic Support. Reviews consistently highlight their exceptional call handling and customer care services, with approximately 90% of reviewers praising their flexibility and ability to maintain service levels during high demand periods. Their professional approach and well-trained receptionists are frequently noted as standout features.

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Industry Experience

Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors.
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Consumer products & services Real estate Wellness & Fitness Telecommunications

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Kuala Lumpur, Malaysia

Menara Manulife, 13-A, Jalan Gelenggang, Bukit Damansara
Kuala Lumpur, Malaysia 50490
1001 - 2000

+60327744041

Kuala Lumpur, Malaysia

16-8 & 9 Q sentral, kl sentral 2A, Jalan Stesen Sentral 2, Wilayah Persekutuan
Kuala Lumpur, Malaysia 50470
501 - 750

+60327744041

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1 of 1 Kuala Lumpur-based review is 5 stars

$50,000 – $199,999 avg. project cost for Call Center Services services in Kuala Lumpur

Kuala Lumpur-based Call Center Services project highlight

BPO Services for Wellness Center
5.0 — Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis. Read more
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

80% B2C Telemarketing & telesales

10% Collections Recovery Services

10% Customer Surveys & Market Research Calls

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Kuala Lumpur, Malaysia

Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
Kuala Lumpur, Malaysia 55100
2001 - 5000

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Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

10% AI Development

10% Application Testing +7

10% Blockchain

10% Branding

10% Custom Software Development

10% Customer Service Outsourcing

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Focus Areas

71% B2C Telemarketing & telesales

29% Collections Recovery Services

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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Kuala Lumpur, Malaysia

Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
Kuala Lumpur, Malaysia 60000
501 - 750

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VPO Services

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +5

10% Sales Outsourcing

5% Accounting

5% HR Outsourcing

5% Market Research

5% Recruiting

Focus Areas

90% B2C Telemarketing & telesales

10% Customer Surveys & Market Research Calls

Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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CALLMARK Solutions Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

Petaling Jaya, Malaysia

Services provided

30% Call Center Services

30% Back Office Outsourcing

20% AI Agents +1

20% Email Marketing

Focus Areas

50% B2C Telemarketing & telesales

50% Customer Surveys & Market Research Calls

CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
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Chima Services Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Kuala Lumpur, Malaysia

Services provided

45% Call Center Services

15% CRM Consulting and SI

15% Sales Outsourcing +2

15% Search Engine Optimization

10% Customer Service Outsourcing

Focus Areas

50% B2C Telemarketing & telesales

50% Customer Surveys & Market Research Calls

Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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M4U Marketing

Not yet reviewed

$5,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

10% Account-Based Marketing

10% Branding +7

10% Demand Generation Marketing

10% Digital Strategy

10% Event Management

10% Event Marketing

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

Focus Areas

25% B2C Telemarketing & telesales

25% Collections Recovery Services

25% Customer Surveys & Market Research Calls +1

25% Third party verification

M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
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Kuala Lumpur, Malaysia

A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
Kuala Lumpur, Malaysia 60000
2 - 5

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Data Synergo Sdn Bhd

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Services provided

10% Call Center Services

25% Direct Marketing

25% Event Marketing +4

10% Content Marketing

10% Customer Service Outsourcing

10% Email Marketing

10% Marketing Strategy

Focus Areas

77% B2C Telemarketing & telesales

23% Customer Surveys & Market Research Calls

Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Emapta

2 SummitNext

3 Canaan Communication & Technologies (MSC)

4 SRG ASIA PACIFIC

5 Outsourced

6 TDCX

7 Daythree Business Services

8 ENVO BPO

9 Upstream BPO

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 9 Kuala Lumpur Telemarketing Services

Emapta

Undisclosed

Undisclosed

10,000+

Petaling Jaya, Malaysia

Ability to deliver

32.2/40.0

15.2/20 Reviews

7.6/10 Clients & Experience

9.4/10 Market Presence

Service focus

15% Call Center Services

100% B2C Telemarketing & telesales

85% Other

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SummitNext

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Ability to deliver

32.2/40.0

15.8/20 Reviews

9.3/10 Clients & Experience

7.1/10 Market Presence

Service focus

15% Call Center Services

80% B2C Telemarketing & telesales

85% Other

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Canaan Communication & Technologies (MSC)

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

30.8/40.0

15.8/20 Reviews

7.7/10 Clients & Experience

7.2/10 Market Presence

Service focus

20% Call Center Services

100% B2C Telemarketing & telesales

80% Other

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SRG ASIA PACIFIC

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

30.5/40.0

14.6/20 Reviews

10/10 Clients & Experience

6/10 Market Presence

Service focus

15% Call Center Services

80% B2C Telemarketing & telesales

85% Other

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Outsourced

Undisclosed

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Ability to deliver

32.4/40.0

18.8/20 Reviews

4.4/10 Clients & Experience

9.2/10 Market Presence

Service focus

10% Call Center Services

25% B2C Telemarketing & telesales

90% Other

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TDCX

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Ability to deliver

29.4/40.0

15.8/20 Reviews

4.5/10 Clients & Experience

9.1/10 Market Presence

Service focus

10% Call Center Services

100% B2C Telemarketing & telesales

90% Other

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Daythree Business Services

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Ability to deliver

27.4/40.0

13/20 Reviews

6/10 Clients & Experience

8.5/10 Market Presence

Service focus

20% Call Center Services

50% B2C Telemarketing & telesales

80% Other

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ENVO BPO

$1,000+

$25 - $49 / hr

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

24/40.0

15.6/20 Reviews

2.5/10 Clients & Experience

5.9/10 Market Presence

Service focus

50% Call Center Services

50% B2C Telemarketing & telesales

50% Other

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Upstream BPO

$1,000+

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Ability to deliver

21.9/40.0

16.4/20 Reviews

1.5/10 Clients & Experience

4/10 Market Presence

Service focus

65% Call Center Services

100% B2C Telemarketing & telesales

35% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

80% B2C Telemarketing & telesales

77% Other

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Everise

$250,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Ability to deliver

9.3/40.0

0/20 Reviews

1.2/10 Clients & Experience

8.1/10 Market Presence

Service focus

10% Call Center Services

71% B2C Telemarketing & telesales

90% Other

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VPO Services

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

10% Call Center Services

90% B2C Telemarketing & telesales

90% Other

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CALLMARK Solutions Sdn Bhd

$5,000+

$100 - $149 / hr

50 - 249

Petaling Jaya, Malaysia

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

30% Call Center Services

50% B2C Telemarketing & telesales

70% Other

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Chima Services Sdn Bhd

$5,000+

$100 - $149 / hr

10 - 49

Kuala Lumpur, Malaysia

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

45% Call Center Services

50% B2C Telemarketing & telesales

55% Other

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M4U Marketing

$5,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Call Center Services

25% B2C Telemarketing & telesales

90% Other

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Data Synergo Sdn Bhd

$1,000+

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

10% Call Center Services

77% B2C Telemarketing & telesales

90% Other

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Latest Telemarketing Articles

See all articles

How to Build a Budget for Call Center Services [With Template]

Updated May 26, 2026

Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template

Guide to Call Center Outsourcing

Updated March 24, 2026

Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Updated March 24, 2026

Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

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BPO Services for Wellness Center

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 9 Kuala Lumpur Telemarketing Services

Latest Telemarketing Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

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