Managed IT Services for Medical Billing & Practice Mgmt Co
5.0
Sep 21, 2023
Verified Technologies is knowledgeable and dependable. The team is a support system for us, and their quality of work is excellent. Since we were their first client, we’ve formed an excellent rapport with the team. The team fixes issues immediately, 80% of the time. When they’re available, they address problems within the hour. If they’re off-site at another client’s office, they’ll inform me where they are and get to us as soon as possible. We use email, text messages, and phone calls to communicate with them. Usually, we send them an email, and Verified Technologies puts up a work order and emails that to us. From there, they update us as they work on the problem. I also have Alan and Randy’s cell phone numbers to call them during an emergency. Since we’re a small company, there isn’t much of our work that intertwines with Verified Technologies’ tasks, so we can go weeks without speaking to them. However, we call them when needed, and the team is always there to help. As for on-site visits, other IT companies promise they’ll be over in an hour and show up 2–3 days later. Meanwhile, Alan and Randy show up when they say they will. While other IT companies charge hourly, Verified Technologies charges us a flat fee, whether or not we use them often during that period. Their monthly price is reasonable and reliable; the team doesn’t nickel and dime us. Overall, they offer us a very competitive package. Verified Technologies is honest and always there for us. They deal with issues quickly, whereas other IT providers have been hard to reach and get back to us hours later. Verified Technologies is constantly available and knowledgeable to solve problems quickly.
