What evidence can you share that demonstrates the impact of the engagement?
As a result of the work that was done, I was able to add three additional affiliates into the scope of the data warehouse with very minimal effort; in a matter of minutes, as opposed to what would have taken three to four hours worth of development. There has been a lot of value in it for us.
How did Pragmatic Works perform from a project management standpoint?
They were very good. We mostly communicated through phone, Skype, and emails just to check in. We had an initial discovery call with their director of consulting services, and then the salesperson who was also the project lead. They then brought in the technical resource. After a kick-off meeting, we had a weekly check-in. The tech sent a daily summary of the work that he completed and updated me on the progress of the project, as well as any issues, questions, or concerns that came up.
What did you find most impressive about them?
Their communication was outstanding. We had daily follow-ups letting me know exactly what was going on, and check-ins from the sales rep/project manager. Beyond the communication aspects, just the fact that they had their director of professional services make sure that the project was handled in the right way showed that they really cared that they got the job right the first time.
Are there any areas they could improve?
Not that I saw. The project scope was tight and well written, and they gave me very good expectations in terms of timelines and what needed to be handled.
Do you have any advice for potential clients of Pragmatic Works?
Pragmatic has free training sessions where they display their capabilities as a company overall. It is an hour-long session every Tuesday and Thursday where they cover various topics. You are also able to go back into the archives from years ago. It really helps to give an intro to what their skill sets are, as well as some of the topics they cover from both a consulting basis and a training basis.
The platform served as a strong, stable foundation for further development projects. Pragmatic Works impressed with their fluid communication, proactive management, and emphasis on team collaboration.