Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We've built out the MVP and it's been a success. We haven't launched since there are some compliance steps to go through, but we've been using the platform internally and have given many demos of it. There are many people using our product in a preliminary mode, and it works well. We're very pleased with it.
How did Intellectsoft perform from a project management standpoint?
We've enjoyed the relationship, and feel that Intellectsoft is very accommodating for anything we have needed. We've definitely put them through the iron, so to speak. A large part of the team is based in Eastern Europe, and they've accommodated to our time zone, for example. This isn't just for finishing the product, but also on a daily basis for our standup meetings. We didn't see this in other vendors.
We also required the company to give us unfettered access to raw code while it was being built, so that we could check it along the way. This was also something that many companies weren't willing to do. We pushed the confines of what Intellectsoft was willing to do at that point.
Intellectsoft is using the typical tools in the industry, like GitHub. We'd like to see some independence from their systems, and some better integration with our own. We didn't set this up from the start, but I would prefer to have Intellectsoft work from our environment. They do offer this approach, though.
What did you find most impressive about Intellectsoft?
We found Intellectsoft to be very flexible and thick-skinned from some perspectives. We're entrepreneurs running a startup, so we want to run certain things in a specific way. We were very fickle in many ways, and Intellectsoft dealt with that. This is a huge quality of their character. We often told Intellectsoft's team that we hated a certain approach, only to change our minds a month later. Much of this was a learning curve for us, and it went a long way in showing their character.
We were putting a lot of eggs in one basket by building our MVP, and we weren't sure it would work out. We needed to test the relationship upfront, and we've certainly done that since day one, and continue to do so by pushing the boundaries of where things can go. Intellectsoft has adapted well to this, and it continues to be a big reason for doing business with them.
Are there any areas Intellectsoft could improve?
Whenever we're dealing with offshoring, we have to deal with cultural differences. This is true even when dealing with the West Coast versus East Coast in the US, but, when going overseas, there are more nuances and possible interpretations for anything we say. We've had a lot of difficulty with that, even though one of our partners is from Europe and we're quite experienced. Dealing with a different culture can be difficult, and we're not insulated from this fact. It's an area where Intellectsoft could perform better, insulating those cultural challenges from the client by using the Palo Alto team.