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IT Solutions For Professionals

4.9
4 reviews

Preemo helps growing business manage the technology gap. We provide proactive, flat-rate Managed IT Services, on-demand IT Support, and Cloud IT Solutions for business with 10-200 Employees. We service the South Florida market, including Miami, Fort Lauderdale, West Palm Beach. Our core clients are professional services companies: Law Firms, Medical Practices, Financial Services Companies, Insurance Agencies, Manufacturing & Distribution, and Real Estate Development.

Our mission is to deliver an exceptional customer experience, allowing our clients to leverage technology to maximize efficiency, profitability, and business continuity.

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$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2009
Show all +
Miami, FL
headquarters
  • 9655 S Dixie Hwy #202
    Miami, FL 33156
    United States
    305.504.6947

Reviews

4.9
4 reviews
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Technical Support Partnership for Home Health Agency

"Their commitment to our success made them stand out."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

Preemo IT Support provided maintenance of a computer network in a technical support partnership.

The Reviewer
 
51-200 Employees
 
Miami, Florida
Ali Mandsaurwala
President , Accessible Home Health Care of Aventura
 
Verified
The Review
Feedback summary: 

The support resource offered by Preemo IT Support has inspired confidence in the ongoing partnership. They’re readily accessible at any time and they offer useful technical expertise.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the president of a full-service home health agency. We take care of seniors in their homes and help them with activities of daily living and keep them safe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Preemo IT Support?

We needed them for IT maintenance.

What were your goals for this project?

We wanted to make sure our technology runs smoothly so we can serve our clients and community.

SOLUTION

How did you select this vendor?

After talking to other companies, I finally met Ivan (CEO, Preemo IT Support). I thought they worked very efficiently compared to vendors I’d used in the past. I was convinced we’d found an answer to our IT needs.

Describe the project in detail.

They ensured that all our computers were functional and connected to our network.

What was the team composition?

We had a dedicated technical support resource assigned to us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They offer amazing results. We know we’re in good hands with them, which gives me peace of mind.

How effective was the workflow between your team and theirs?

It was seamless. Our tech support was available at all times, and I knew any issues would be resolved within minutes.

What did you find most impressive about this company?

Their knowledge and their commitment to our success made them stand out.

Are there any areas for improvement?

No, we’re completely satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT for Mortgage Field Services Company

"Preemo IT meets challenges, comes up with plans, and gets things done."

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2015 - Ongoing
Project summary: 

Preemo IT is in charge of the company's entire network and infrastructure, including server upgrades and virtualization.

The Reviewer
 
51-200 Employees
 
Miami, Florida
Vice President of Operations, Mortgage Field Services Company
 
Verified
The Review
Feedback summary: 

The speed and proactive nature of Preemo IT's team have led to a successful relationship. They have been reliable and very responsive throughout the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a logistics provider for the mortgage industry. We find vendors for property preservation work on vacant and abandoned houses. I am the vice president of operations for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Preemo IT?

Our company was growing quickly, and our IT provider at the time couldn't keep up. We needed a more experienced partner.

SOLUTION

What was the scope of their involvement?

Preemo IT is managing our entire network and infrastructure. They've performed many upgrades on our servers, as well as virtualizations. We have expanded to 3 offices, so Preemo IT has worked on connecting all 3 locations with our network.

How did you come to work with Preemo IT?

Preemo IT was recommended to us by one of our owner's friends. Preemo IT was brought in, they made a presentation, and we liked what we heard. We checked some of their references and found it was all good.

How much have you invested with Preemo IT?

This is confidential.

What is the status of this engagement?

We started working with Preemo IT in November 2015. We have an ongoing relationship. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

When Preemo IT was brought on board, they had a challenge from the get-go. Preemo IT came up with a game plan for it, executed on it, and it turned out great. Anytime we have an issue or a special project, we can reach out to Preemo IT, who will be there for us.

How did Preemo IT perform from a project management standpoint?

Preemo IT is responsive and quick. As soon as we submit a troubleshooting ticket, Preemo IT will jump on it. We've had emergencies during weekends and at night, but we were able to reach Preemo IT on off hours.

What did you find most impressive about Preemo IT?

Preemo IT meets challenges, comes up with plans, and gets things done.

Are there any areas Preemo IT could improve?

I haven't had any complaints as of yet.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Technical Support for Digital Agency

"Everything done by Preemo IT has been fantastic. They're very organized and attentive to our questions."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2010 - Ongoing
Project summary: 

With a need for more IT resources, the client hired Preemo IT to put together a cost-effective solution that would provide work-stations for their entire team.

The Reviewer
 
11-50 Employees
 
Miami Metro Area
Adrian Esquivel
Panter, TeckPert
 
Verified
The Review
Feedback summary: 

Preemo IT performs well for the client by consistently delivering within the project timelines. The agency’s team is knowledgeable and well-organized. There is no criticism for Preemo IT and they are highly recommended to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a digital agency providing everything from web and mobile app design and development, to digital marketing services for companies. I am the Chief Executive Officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Preemo IT?

We needed IT resources in place for everything from workstation to server configurations.

SOLUTION

What was the scope of their involvement?

We have multiple workstations for our programmers and designers. They're typically high-end computers with a lot of memory and processing power. We needed to make configurations that would last us for a long time, taking into consideration how fast technology moves. Preemo IT put together a cost-effective solution for us, getting us around 10 workstations for our team.

How did you come to work with Preemo IT?

We found Preemo IT through referrals.

How much have you invested with Preemo IT?

I couldn't say exactly. The total cost of Preemo IT's services over the years has been in the tens of thousands of dollars.

What is the status of this engagement?

We started working with Preemo IT 5-6 years ago. We have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Everything done by Preemo IT has been fantastic. They're very organized and attentive to our questions, from the purchase of the workstations to the implementation of our setup.

How did Preemo IT perform from a project management standpoint?

Preemo IT was very good in terms of project timelines.

What did you find most impressive about Preemo IT?

Preemo IT has a very knowledgeable, attentive, and well-organized team, compared to other IT companies I've worked with.

Are there any areas Preemo IT could improve?

No. I was very happy with how Preemo IT performed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I never found a less expensive offering for the same type of service.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services & Support for Synagogue and School

"Preemo IT's staff is customer service-oriented. They treat us like we are their only client, even though we know that that's not the case."

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

The client hired Preemo IT to act as their campus’ managed services IT provider which has included providing a standard IT package, setting up a new server, and improving Wi-Fi.

The Reviewer
 
51-200 Employees
 
Miami Metro Area
Campus Logistics Director, Synagogue and School
 
Verified
The Review
Feedback summary: 

Preemo IT succeeded as the client’s partner by drastically reducing daily IT problems. The agency is recognized for their attentiveness and responsiveness. Preemo IT continues to improve by responding well to feedback and is recommended to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a large synagogue and elementary school. I am the campus logistics director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Preemo IT?

We have always had an IT contractor, but the ones we'd used prior to Preemo IT were a much smaller, mom-and-pop businesses. We started to grow significantly and needed a company which had depth and enough people to handle a team member being sick, for example. We also needed to have someone on-site. Preemo IT is down the street from us and also has a resource on location on Monday, Wednesday and Friday.

SOLUTION

What was the scope of their involvement?

Preemo IT acts as our managed services IT provider for the entire campus, including 200 desktop computers and another 200 iPads, as well as our servers.

Preemo IT provides a standard IT package based on the number of devices in question. Anything which doesn't have to do with their standard operations is treated as a project. Preemo IT has done many projects for us, most recently setting up a new server, given that our old one was 5 years old. Adding better Wi-Fi to the property was another project as well.

How did you come to work with Preemo IT?

We have a personal connection with Preemo IT's owner.

How much have you invested with Preemo IT?

Our standard agreement with Preemo IT is for $100,000 per year.

What is the status of this engagement?

We have been working with Preemo IT for 2 years and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Both our previous support company and Preemo IT used a ticketing system for tracking their operations. After the first 6 months of our collaboration with Preemo IT, the number of daily helpdesk issues significantly dropped, from 20-25 tickets per day, to 3-4. There are even days in which we have no tickets. We run very smoothly and have no down-time.

How did Preemo IT perform from a project management standpoint?

Maintaining schedules has never been a problem with Preemo IT.

What did you find most impressive about Preemo IT?

Preemo IT's staff is customer service-oriented. They treat us like we are their only client, even though we know that that's not the case. Preemo IT always takes our call and we always feel that they're only working for us.

Are there any areas Preemo IT could improve?

We would like to have the same person on-site consistently. Preemo IT told us that there needs to be some variation in the event that one of those team members became sick or unavailable. In the end, Preemo IT did listen to our request, and we've begun to see more consistency.

Preemo IT has a member in charge of answering a phone, acting as a gatekeeper for their whole company. He always gave us a rundown of our reason for calling. I mentioned to Preemo IT that, if I or someone else from my institution will call them, there will be a specific reason behind it. We know why we're calling, so please don't question us. We've started to see a change and no longer get the 10th degree questioning that we did. Their phone person in general does do a good job of making sure that everyone does the right thing and I have no other constructive criticisms for Preemo IT. They handle everything very well.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer