Network Computer Pros

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of Roberts Traffic, a specialty contracting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Network Computer Pros?

We needed a company that could handle our IT needs.

SOLUTION

What was the scope of their involvement?

We hired Network Computer Pros to manage and maintain our computer systems and personnel. This involves conducting on- and off-site maintenance, handling our monthly upkeep, installing and purchasing software and hardware, and managing our firewalls, website domain, and storage. They come and check our hardware regularly to make sure that everything’s functioning properly and is up to date.

What is the team composition?

We’ve worked with eight different people from Network Computer Pros.

How much have you invested with them?

We’ve spent somewhere around $50,000 so far.

What is the status of this engagement?

We started working together in January 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The amount of time and money that we save because of Network Computer Pros’ support is immeasurable, and we definitely wouldn’t want to have to function without their help.

How did Network Computer Pros perform from a project management standpoint?

Network Computer Pros has been excellent in terms of project management. They’re incredibly transparent and communicative. They always give us proposals in advance, and they’re always able to provide insights and recommendations to give us the best cost savings possible.

We primarily communicate through Microsoft Outlook.

What did you find most impressive about them?

Network Computer Pros is extremely responsive and fair in terms of costs, value, and return on investment. They also exhibit a high level of integrity — even though we already have an established relationship, we've never felt like they’re taking advantage of us in any way.

Are there any areas they could improve?

It would be great to have an annualized recap for us to see the actual value that they’re providing. A recap of all the services they’ve provided and the updates and maintenance they’ve done would be very helpful.

Do you have any advice for potential customers?

Make sure that you communicate well and that you have a follow-up system.

BACKGROUND

Please describe your company and your position there.

I am the owner of a nationwide insurance based investigative firm. We have approximately 31 employees located around the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Network Computer Pros?

Our company was is need of someone to manage our IT needs for both our office and remote workers. We also needed a firm that could not only implement but also manage our cyber security package. As computers get dated we also needed to rely on a reputable company to help us source these items.

SOLUTION

How did you select this vendor and what were the deciding factors?

After interviewing several local and online firms we decided on Maurice and his staff. This could be classified as one of the best business decisions we have made. It is rare that someone is able to deliver on what they propose - most oversell and under deliver.

Describe the project in detail and walk through their service package.

After our initial meeting they presented us with changes that needed to happen immediately and keeping costs in mind they presented a clear and concise timeline that would begin. Over a period of 6 -9 months we had replaced our systems and were up to date and secured.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with a full range of staff from their main systems engineers to techs that visit our office.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After sourcing and outfitting our staff with the necessary equipment we have been able to implement a proper security protocol and the service is invaluable.

How effective was the workflow between your team and theirs?

My nationwide staff have an easy process to access IT issues via their ticket system and that ensures timely service.

What did you find most impressive or unique about this company?

Service, Service, Service. It is clear this company and their owner Maurice take service very seriously and are hands-on, timely and professional.

Are there any areas for improvement or something they could have done differently?

After 10 years I don't find any consistent issues that would ever have us consider looking for any alternate resources. They deliver exactly what they say they will.

BACKGROUND

Please describe your company and your position there.

Cifuentes-Marrero, P.A. is a full-service immigration law firm based in Miami, Florida and serving clients from around the globe. I am the Senior attorney.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Network Computer Pros?

Our company moved from executives suites to our own location in Miami and we needed someone to handle out IT needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met Maurice, the principal of Network Computer Pros in BNI. His company has provided excellent service since 2005.

Describe the project in detail and walk through their service package.

Network Computer Pros study our requirements and made sure that our IT Infrastructure was more than sufficient. This meant that they evaluated our storage needs, purchasing a server, computers, installing scanners and configuring all components. Our relationship with NCP is outgoing, we pay a monthly fee for the services, which included during the COVID shutdown to get our office working remotely without any problems, smoothly and quickly.

How many resources from the vendor's team worked with you, and what were their positions?

For the initial set up we worked with Maurice, Isaac and many of their team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Network Computer Pros was proactive, they finished ahead of schedule and have been always providing maintenance and preventive actions to avoid any problems due to power outages, hurricanes, employees misuse of the network.

How effective was the workflow between your team and theirs?

Excellent, they have a great portal to open tickets for any issues and always someone is ready to answer the phone when all other systems are down.

What did you find most impressive or unique about this company?

They are always available, proactive, thinking ahead, and solving issues before it becomes a problem.

Are there any areas for improvement or something they could have done differently?

n/a