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Top BPO Companies in Long Beach

Ratings Updated: August 24, 2026

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301 Companies

Country: United States

State: California

City: Long Beach

List of the Top Long Beach BPO Services

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Unity Communications

4.9 44 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Long Beach, United States

Services provided

25% Back Office Outsourcing

15% Employer of Record (EOR) Services

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.

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Reviews mention Trustworthy
Clients express a strong sense of trust in Unity Communications, highlighting their reliability and commitment to delivering results. One reviewer noted, "You can trust that they'll deliver what they said they would," emphasizing their dependability. Additionally, clients appreciated their responsiveness and proactive communication, stating they were always available to address user requests. Overall, the sentiment reflects confidence in the company's ability to meet client needs effectively.

IT Services Support for Online Course Selection

5.0 Jul 12, 2019

You can trust that they'll deliver what they said they would. If we wanted to speak to their leadership, we needed to schedule the time two days in advance. But they were always willing to accommodate us, so it wasn't a big issue.
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Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They’re responsive and follow through with every task. I assign cases in Salesforce according to our service-level agreement, and Unity Communications knows the workflow perfectly. If you ask their owner to do something, he’ll find a way to manage it. In two years, I’ve only had to escalate problems twice, which is amazing. They value their jobs and care about the work, going above and beyond for every customer. Because of them, my job is much easier. Trust them because they're experts.
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Industry Experience

Unity Communications has demonstrated expertise across various industries, including telecommunications, healthcare, e-commerce, and media. Feedback highlights their strengths in customer service, project management, and operational efficiency. Clients in telecommunications appreciate their lead generation and order processing capabilities, while those in healthcare benefit from their administrative support in revenue cycle management. Overall sentiment is positive, with clients noting improved customer satisfaction and robust communication, making Unity a strong contender for projects in these sectors.
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IT Services Medical Wellness & Fitness Healthcare Telecommunications Agriculture Information technology Supply Chain, Logistics, and Transport Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Other industries Other Industry Software Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Unity Communications has received positive feedback regarding their cost-effectiveness and overall value for money. Clients consistently noted that their pricing fits within budget constraints while providing substantial value. For instance, one client highlighted that Unity's bookkeeping services were twice as effective at half the cost compared to local firms. Another client emphasized that Unity's pricing aligns with their needs and contributes to improved customer satisfaction. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality of service.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Long Beach, United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Detail-oriented
Clients consistently highlight Hugo Inc.'s meticulous attention to detail, particularly in the development of comprehensive knowledge bases and customer support resources. One client praised their 'phenomenal work' in creating an informative FAQ page, which reflected a deep understanding of their products. Another noted Hugo's commitment to quality, with detailed project management leading to timely deliveries and enhanced service. Overall, the sentiment regarding their detail-oriented approach is overwhelmingly positive, showcasing their dedication to excellence in every aspect of their work.

Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

The icing on the cake was their phenomenal work in creating an FAQ page that became an invaluable resource for our customers. Their attention to detail and deep understanding of our products and services allowed them to curate a comprehensive and user-friendly FAQ section. It covered a wide range of topics, addressing common queries and concerns. This resource not only empowered our customers to find answers quickly but also significantly reduced the load on our support team, allowing them to focus on more complex issues.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Long Beach, United States

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Canada (13) France (1)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Long Beach, United States

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Accessible
Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Hispano Research

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Huntington Park, CA

Services provided

55% Market Research

15% Call Center Services

15% HR Consulting +1 service

15% Translation

Small Market Research company Hispano Research, is located in Huntington Park, California. Their services include Market Research and Call Center Services.
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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Hire Live Support Inc

2 Omnie Integrated Services Inc.

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 2 Long Beach BPO Services

Hire Live Support Inc

$1,000+

< $25 / hr

50 - 249

Cerritos, CA

Ability to deliver

29.1/40.0

18.2/20 Reviews

4.7/10 Clients & Experience

6.1/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Omnie Integrated Services Inc.

$1,000+

< $25 / hr

50 - 249

Manhattan Beach, CA

Ability to deliver

23.6/40.0

16.2/20 Reviews

1.9/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Back Office Outsourcing

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TaskBullet

Undisclosed

< $25 / hr

250 - 999

Huntington Beach, CA

Ability to deliver

8.5/40.0

0/20 Reviews

2.4/10 Clients & Experience

6.1/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Kaizen BPO LLC

Undisclosed

< $25 / hr

1,000 - 9,999

Huntington Beach, CA

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

89% Back Office Outsourcing

11% Other

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KIN Logistic Solutions

$1,000+

< $25 / hr

50 - 249

Rolling Hills Estates, CA

Ability to deliver

21.9/40.0

16.4/20 Reviews

0.7/10 Clients & Experience

4.8/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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Ansafone Contact Centers

$1,000+

$25 - $49 / hr

250 - 999

Santa Ana, CA

Ability to deliver

25.2/40.0

14.6/20 Reviews

3.9/10 Clients & Experience

6.7/10 Market Presence

Service focus

100% Back Office Outsourcing

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Bristol Healthcare Services

Undisclosed

Undisclosed

250 - 999

Cerritos, CA

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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B2B Data Partners

Undisclosed

Undisclosed

10 - 49

La Mirada, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Cleverly

$1,000+

$25 - $49 / hr

10 - 49

Los Angeles, CA

Ability to deliver

34.6/40.0

16.6/20 Reviews

9.4/10 Clients & Experience

8.7/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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Insurance Telemarketer

$1,000+

$25 - $49 / hr

250 - 999

Newport Beach, CA

Ability to deliver

22.9/40.0

16.2/20 Reviews

0.7/10 Clients & Experience

5.9/10 Market Presence

Service focus

100% Back Office Outsourcing

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Matrix Imaging Products, Inc

Undisclosed

Undisclosed

50 - 249

Fountain Valley, CA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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Solartis LLC

Undisclosed

Undisclosed

250 - 999

Manhattan Beach, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Locksmith Master Store

Undisclosed

Undisclosed

10 - 49

Torrance, CA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Atlantic Locksmith Store

Undisclosed

Undisclosed

10 - 49

Long Beach, CA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Xync Inc.

Undisclosed

Undisclosed

50 - 249

Marina del Rey, CA

Ability to deliver

21.7/40.0

15.2/20 Reviews

1.9/10 Clients & Experience

4.6/10 Market Presence

Service focus

100% Back Office Outsourcing

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LevelUp Leads

$1,000+

$25 - $49 / hr

50 - 249

Laguna Beach, CA

Ability to deliver

39.6/40.0

20/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Stellar Staff

$1,000+

< $25 / hr

250 - 999

Newport Beach, CA

Ability to deliver

34.3/40.0

19.4/20 Reviews

8.1/10 Clients & Experience

6.8/10 Market Presence

Service focus

85% Back Office Outsourcing

15% Other

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Top BPO Companies in Long Beach

List of the Top Long Beach BPO Services

Reviews mention Trustworthy

IT Services Support for Online Course Selection

Customer Service Support for Wireless Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Detail-oriented

Multilingual Customer Support for Beverage Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Reviews mention Accessible

BPO Services for E-Commerce Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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Why Trust Clutch

List of the Top 2 Long Beach BPO Services

Latest BPO Articles

How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale

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How to Create a Corporate Training Budget [With Template]

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Related Services

Specialties

Nearby Locations