Top BPO Companies in Kentucky

Ratings Updated: December 25, 2025

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Featured

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Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kentucky

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.

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Reviews mention Efficient
The overall sentiment regarding Unity Communications' efficiency is highly positive, with clients noting their ability to streamline processes and deliver results promptly. One client highlighted their 'stellar' communication and project management, stating that Unity made the workflow 'efficient and easy.' Another remarked on their 'double the effectiveness and efficiency' in bookkeeping services, emphasizing their superior quality compared to competitors. Overall, clients consistently praised Unity for their responsiveness, timely delivery, and operational flexibility.

Bookkeeping & Accounting for Import & Distribution Company

5.0 Sep 5, 2023

Unity Communications does double the effectiveness and efficiency of the work for a fraction of its cost. Their bookkeeper’s work quality is better than anything I’ve found in Canada. I’ve worked with a large bookkeeping services company before; Unity Communications’ services are much better than theirs in terms of effectiveness and efficiency.
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BPO for Online Media Company

5.0 Sep 5, 2023

Unity always delivers on time and on budget. We set specific measurable KPIs on a weekly basis. The ability to effortlessly balance dual responsibilities—maintaining excellent customer service while also producing high-quality content—demonstrates a level of skill and efficiency that sets them apart in the BPO sector.
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Telecom Management for Telecom Provider

5.0 Jun 19, 2019

Efficient and easy. We were able to discuss what would work for us, and Unity Communications made the process streamlined. Unity Communications made things simple and easy, and it was clear they worked to be as efficient as possible.
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Outsourced Customer Service and E-Commerce for Crafts Company

5.0 Jun 19, 2019

It was just me and them. It was simple and efficient. They had a 2 week, and 30 day plan that they achieved in less time. Transitioning things over to them was thought out well in advance and was incredibly flexible with my hectic schedule.
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Sales Prospecting for Wireless Solutions Retailer

5.0 May 23, 2019

They’re consistent with their data, the volume of their orders, and their communication. They’re highly efficient with the system they’ve created with us. The team is very responsive and they always get back to us within 24 hours.
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Industry Experience

Unity Communications has demonstrated strong expertise across various industries, including Healthcare, Telecommunications, Consumer Products, and IT Services. Feedback highlights their effectiveness in enhancing customer service, streamlining operations, and improving billing processes. In Healthcare, they excel in managing patient inquiries and medical records, while in Telecommunications, they facilitate efficient lead generation and account management. Overall, sentiment is highly positive, indicating that Unity Communications is well-suited for businesses seeking to bolster customer satisfaction and operational efficiency.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (7) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently noted that Unity Communications offers competitive pricing and solid value for money, with many stating that their costs fit within budgetary constraints. One client highlighted that Unity's bookkeeping services delivered double the effectiveness at a fraction of the cost compared to Canadian firms. Additionally, several reviews praised their responsiveness and timely delivery of services, contributing to improved operational efficiency and customer satisfaction, indicating a strong overall sentiment regarding their cost-effectiveness.
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United States (34) Australia (1) Canada (1) Ireland (1)
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kentucky

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Exceptional results
Clients have expressed exceptional satisfaction with Hugo's services, highlighting their commitment to timely deliveries and outstanding customer support. One client noted, 'Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive,' while another emphasized their 'remarkable expertise in accelerating response times' and creating a comprehensive FAQ page. Overall, clients appreciate Hugo's adaptability, professionalism, and ability to align with their company culture, making them an invaluable partner for enhancing customer relationships.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. We extend our gratitude for their vital role in enabling our timely deliveries and eagerly anticipate the continuation of this fruitful partnership.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. Whether it was through email, chat, or phone, their skilled agents were always ready to provide swift and accurate solutions to our customers' inquiries. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Remote CoWorker

4.8 170 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kentucky

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant company offering administrative, scheduling, and creative support services. The company is praised for its professionalism, efficient communication, and ability to match clients with suitable virtual assistants promptly. Client feedback is overwhelmingly positive, with 100% satisfaction reported in terms of responsiveness, quality of service, and alignment with client values.

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Reviews mention Hard working
The reviews highlight a strong sentiment of hard work among Remote CoWorker's team members. Clients praised their virtual assistants as 'humble, smart, and hardworking,' and noted that they consistently deliver results on time while showing eagerness to learn and improve. For instance, one client emphasized the hard work and intelligence of their assistant, Zhinette, while another remarked on the enthusiastic and flexible nature of their hired staff, underscoring the overall positive perception of the company's work ethic.

Staffing & Back Office Outsourcing for E-Learning Company

5.0 Oct 26, 2023

The company onboarded staff extremely quickly and efficiently, and the staff member was ready to start as soon as possible. The staff member has been flexible, enthusiastic and hard working. Yes, they have increased in efficiency as time has gone on and shown a willingness to learn and improve.
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Remote Secretary Services for Law Firm

5.0 Jul 21, 2023

On time and eager to work hard. Their cost-to-service ratio was excellent.
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Data Entry for Investment Group

5.0 Nov 17, 2021

I had the opportunity to work with Zhinette a VA through Remote CoWorker. Not only was she super intelligent and hard-working but the company representative who set up the process, Apple, made the whole onboarding process a breeze! I would not hesitate to recommend them to any business that needs virtual assistant help.
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Outbound Call Support for Real Estate Company

5.0 Jun 1, 2020

Their management is the most impressive thing. They’re on top of everything. They’re also very accommodating. They’re hard workers and are passionate about the job. They are willing to put the effort in. After training them and showing them what to do, they are very valuable employees.
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Back-Office Outsourcing for Recruitment Agency

5.0 Nov 11, 2025

My EA is humble, smart, and hardworking. We are consistently working together and improving very quickly.
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21 of 21 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 21 times in the past 6 months
Recent feedback highlights a strong overall sentiment towards Remote CoWorker, emphasizing their responsiveness and effective project management. Clients praised the swift onboarding process and high-quality virtual assistants, noting specific examples such as the seamless integration of administrative tasks and significant time savings. For instance, one client highlighted a reduction of 10-15 hours per week in administrative duties. The company's commitment to understanding client needs and delivering tailored solutions has been consistently commended, with no major areas for improvement identified.
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Industry Experience

Remote CoWorker has garnered positive feedback across various industries, including Healthcare, Legal, Medical, and Business Services. Clients praise their responsiveness, effective communication, and ability to understand specific needs, leading to streamlined operations and increased efficiency. Noteworthy strengths include administrative support, lead generation, and social media management. While sentiment is largely favorable, potential clients in need of virtual assistance in these sectors can expect quality service tailored to their unique challenges.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Real estate Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal

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Average Project Cost Breakdown

Less than $10,000 (50) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback highlights Remote CoWorker's strong value for money, with many noting that their pricing fits within budget while delivering high-quality services. One client emphasized, "good value for cost," while another mentioned the company provided "great candidates" for their needs. Overall sentiment reflects satisfaction regarding the cost-effectiveness of their services, with multiple clients expressing that they received more than they expected, indicating a strong return on investment.
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TECHSPEED INC

4.9 16 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Kentucky

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.

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Industry Experience

TechSpeed Inc. has demonstrated expertise across various industries, including Retail, Financial Services, Healthcare, Software, IT Services, Nonprofit, and Consulting. Clients praised their adaptability, high-quality service, and timely communication. In Retail, they excelled in product catalog management; in Financial Services, they provided efficient data scraping; and in Healthcare, they streamlined data entry for product launches. Overall, client sentiment is overwhelmingly positive, highlighting TechSpeed's ability to meet diverse industry needs and deliver impactful results.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Advertising & marketing Financial services Retail Healthcare Home Services

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United States (14) Canada (1)

Pune, India

Pune IT Park, 34 Aundh Road, Bhau Patil Marg,
Pune, India 411020
151 - 200

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Pomeroy

4.0 1 review

$10,000+

$200 - $300 / hr

1,000 - 9,999

Hebron, KY

Services provided

30% Back Office Outsourcing

30% IT Managed Services

15% BI & Big Data Consulting & SI +2 services

15% Cybersecurity

10% IT Strategy Consulting

Pomeroy is an IT services company specializing in the purchase, installation, configuration, and support of computer-related equipment. Reviews highlight their expertise in procurement and software loading, with approximately 70% positive feedback. However, 30% of reviews cite challenges with remote management and communication. Despite minor interpersonal limitations, Pomeroy maintains a high level of technical certification and knowledge among its personnel.

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Industry Experience

Pomeroy has demonstrated expertise in the healthcare sector, particularly in managing IT services and improving operational efficiencies. Clients have praised their knowledge in procurement, installation, and support of technology. However, challenges in remote management and communication have been noted. Overall sentiment indicates a strong performance in healthcare, with potential clients valuing Pomeroy's ability to enhance service levels and reduce costs, while also requiring attention to remote interpersonal engagement.
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Healthcare

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have indicated that Pomeroy provides significant value for their investment, with engagements costing several million dollars annually. One client noted a successful one-year contract extension, highlighting efficient procurement and support services that reduced total ownership costs. However, some feedback pointed to challenges in remote management and communication, suggesting that while their expertise is commendable, there are areas for improvement in service delivery that could affect perceived value.
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Bourne End, England

Marlow Road
Bourne End, England SL8 5TD
101 - 150

+44 (1)628 642000

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GlowTouch LLC

Not yet reviewed

$50,000+

$25 - $49 / hr

1,000 - 9,999

Louisville, KY

Services provided

40% Back Office Outsourcing

30% Call Center Services

10% Custom Software Development +2 services

10% Mobile App Development

10% Web Development

GlowTouch LLC is a large Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services and were established in 2002.
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Mangalore, India

Near Kings Park Layout, Maryhill
Mangalore, India 575015
1001 - 2000

+91-824-2880602

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What are Featured Providers?

HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Kentucky

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

Hatboro, PA

330 S Warminster Rd Suite 341
Hatboro, PA 19040
10 - 15

877-775-3667

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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Kentucky

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention Meets deadlines
Clients have expressed a positive sentiment regarding Boldr.'s ability to meet deadlines, highlighting their commitment to fulfilling urgent project requirements. One client noted, 'Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way,' emphasizing their reliability. Additionally, they have consistently met deadlines, as stated by another reviewer, reinforcing their strong project management capabilities. Overall, the feedback indicates a high level of satisfaction with Boldr.'s punctuality and dedication.

Data Services Outsourcing for Machinery Mnfctrng Company

5.0 Aug 5, 2022

There are time constraints on the project as well, and it was urgent that we hit them. Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way. They’ve met our deadlines, and I handle the budget and staffing.
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Industry Experience

Boldr has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and Other Industries, consistently receiving positive feedback. Clients appreciate their adaptability, strong project management, and ability to provide tailored solutions. In Consumer Products and Retail, they excelled in enhancing customer support metrics and operational efficiency. In Manufacturing, they contributed to improved data accuracy. Overall, Boldr is recognized for its genuine partnership approach and commitment to client success, making them a suitable choice for businesses in these sectors.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.
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United States (6) Austria (1) Canada (1)
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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Kentucky

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Unique expertise
Clients have praised Big Outsource for its unique expertise in understanding specific business needs and client nuances. One CEO highlighted that their virtual assistant took the time to learn the intricacies of their client base, tailoring communication effectively. This personalized approach has been noted as rare in the outsourcing industry, contributing to improved client onboarding and responsiveness. Overall, the sentiment regarding Big Outsource's unique expertise is highly positive, emphasizing their skillful integration into existing workflows.

Bookkeeping Services for Accounting Firm

5.0 Jul 31, 2023

What stood out about Big Outsource was their professionalism and expertise in bookkeeping. They also impress us with their commitment to quality and customer satisfaction.
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10 of 10 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 10 times in the past 6 months
Recent client feedback for Big Outsource highlights their exceptional responsiveness and ability to improve operational efficiency across various sectors. Clients noted significant reductions in email response times and administrative workloads, with one remarking a 30% improvement in project turnaround. The team was praised for their proactive communication and understanding of brand nuances, contributing to enhanced client satisfaction. Suggestions for improvement included offering more proactive tool recommendations and weekend support options.
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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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Santo Tomas, Philippines

Brgy. San Roque
Santo Tomas, Philippines 4234
50 - 75

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Call Center Systems

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Winchester, KY

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Call Center Systems is a phone answering service launched in 2015. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
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Winchester, KY

321 Venable Road, Suite 1
Winchester, KY 40391
2 - 5

+1.859.838.8024

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Answer One

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lexington, KY

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Answer One is a small answering service in Nashville, Tennessee and Lexington, Kentucky. The team specializes in Call Center Services and Customer Service Outsourcing.
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Lexington, KY

2216 Young Dr., Ste 3
Lexington, KY 40505
16 - 20

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USMedBill

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Richmond, KY

Services provided

30% Back Office Outsourcing

30% Sales Outsourcing

20% Accounting +1 service

20% Financial Consulting

Back Office Outsourcing company USMedBill was founded in 2023. The team provides Back Office Outsourcing and Sales Outsourcing and is in Richmond, Kentucky.
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Richmond, KY

212 North 2nd Street
Richmond, KY 40475
50 - 75

+1 270-888-7560

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Streamline Billing Group

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Lexington, KY

Services provided

100% Back Office Outsourcing

Launched in 2014, Streamline Billing Group is a small Back Office Outsourcing company. Their team focuses on Back Office Outsourcing.
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Lexington, KY

1956 Alexandria Drive
Lexington, KY 40504
2 - 5

(859) 800-7610

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BNS solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Lexington, KY

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% HR Outsourcing +2 services

20% Staffing

20% Talent Representation

BNS solutions is a small Back Office Outsourcing company located in Lexington, Kentucky. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Lexington, KY

3894 Dylan Place
Lexington, KY 40514
41 - 49

6062410098

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What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Unique expertise
Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)
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Greentech United

Not yet reviewed

$5,000+

Undisclosed

50 - 249

Louisville, KY

Services provided

30% Contract Manufacturing

15% Logistics & Supply Chain Consulting

10% Ocean Freight +7 services

10% Sales Outsourcing

10% Warehousing & Distribution

5% AI Development

5% Business Consulting

5% Commercial Development

5% Freight forwarding

5% Rail Freight

Greentech United is a Contract Manufacturing company founded in 2022. The team offers Contract Manufacturing and Logistics & Supply Chain Consulting.
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Louisville, KY

552 East Market Street
Louisville, KY 40202
21 - 30

+18002307004

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Alliance Communications

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lexington, KY

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Launched in 1987, Alliance Communications is a small answering service company and Customer Service Outsourcing company. Their team offers Call Center Services and Customer Service Outsourcing.
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Lexington, KY

4101 Tates Creek Rd #150,
Lexington, KY 40517

+1.859.721.0409

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Hy-Tek Intralogistics

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Florence, KY

Services provided

20% Supply Chain Management

20% Warehousing & Distribution

15% Freight forwarding +4 services

15% Fulfillment

10% Corporate Training & Coaching

10% Customer Service Outsourcing

10% Robotics Process Automation

Hy-Tek Intralogistics is a Warehousing & Distribution company. The Florence, Kentucky-based firm specializes in Warehousing & Distribution and Supply Chain Management.
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Freehold, NJ

922 NJ Route 33 Bldg 6 Ste 1
Freehold, NJ 07728
10 - 15

(800) 818-6242

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Traffick Digital Medi

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Louisville, KY

Services provided

20% Sales Outsourcing

10% Conversion Optimization

10% E-Commerce Development +6 services

10% Email Marketing

10% IT Managed Services

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

Sales Outsourcing company Traffick Digital Medi is located in Louisville, Kentucky. They offer Sales Outsourcing and Social Media Marketing and were launched in 2019.
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Louisville, KY

720 E Market Street
Louisville, KY 40202
6 - 9

502-614-6411

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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

Louisville, KY

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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London , England

Space One, 1 Beadon Road
London , England W6 0EA
21 - 30

+44 (0) 330 041 4804

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RDI Corporation

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Covington, KY

Services provided

30% Call Center Services

25% IT Managed Services

25% Market Research +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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Industry Experience

RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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Worthington, OH

600 Lakeview Plaza Boulevard #D
Worthington, OH 43085
2 - 5

800-460-1241

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Fort Knox National Company

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Elizabethtown, KY

Services provided

100% Call Center Services

Fort Knox National Company is a telephone answering service founded in 1985. The small team specializes in Call Center Services.
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Elizabethtown, KY

1201 N Dixie Hwy # 105,
Elizabethtown, KY 42701

+1.270.234.1521

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VOCIS LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Louisville, KY

Services provided

10% Back Office Outsourcing

10% E-Commerce Development

10% IT Managed Services +9 services

10% Mobile App Development

10% Search Engine Optimization

10% Staffing

10% Transcription

10% Web Development

5% Graphic Design

5% Logo

5% Print Design

5% Web Design

VOCIS LLC is a Louisville, Kentucky-based SEO services firm. They provide Search Engine Optimization and IT managed services.
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Louisville, KY

8442 Dixie Highway
Louisville, KY 40258
50 - 75

+1973 727 0444

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11Path Media

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Prospect, KY

Services provided

30% Pay Per Click

30% Search Engine Optimization

20% Sales Outsourcing +1 service

20% Social Media Marketing

11Path Media is a small SEO company headquartered in Prospect, Kentucky. The team provides Search Engine Optimization and Pay Per Click.
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Prospect, KY

12340 W HIGHWAY 42 PO Box 101
Prospect, KY 40059
1

+1.866.296.2811

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GSM

Not yet reviewed

$5,000+

$100 - $149 / hr

250 - 999

Louisville, KY

Services provided

15% Direct Marketing

15% Social Media Marketing

10% Advertising +6 services

10% Call Center Services

10% Email Marketing

10% Marketing Strategy

10% Pay Per Click

10% Sales Outsourcing

10% Web Design

Based in Houston, Texas and Louisville, Kentucky, GSM is a midsize Direct Marketing company. Their services include Direct Marketing and Social Media Marketing.
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Louisville, KY

11524 Blankenbaker Access Drive
Louisville, KY 40299
6 - 9

713.580.3900

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