PC Setup & Help Desk Services for Medical Devices Company
- IT Managed Services
- $1,000,000 to $9,999,999
- Jan. 2015 - Ongoing
"Pomeroy has maintained a certification and knowledge level for all the people they've assigned us."
- Healthcare
- Pennsylvania, United States
- 1,001-5,000 Employees
- Phone Interview
- Verified
Pomeroy provides a 5-location healthcare organization with laptop and technology provisioning services along with more general help desk support.
The KPIs and deliverables as defined in the revised scope documentation have all been met satisfactorily. The client has extended the 3-year service contract for at least another year. Some communication problems have occurred, but generally, the quality of service is strong.