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IT Services, Survey

List of IT Services Statistics

November 30, 2017

We compiled a list of statistics about how businesses use and source IT services. Use this list to learn how to approach partnerships with IT companies and consultants for IT services, cybersecurity, and mobility services.

Overview

  • Use of In-house IT Services
  • Investment in Third-Party IT Services
  • Working With Offshore IT Service Providers
  • Working With Onshore IT Service Providers
  • Investment Behavior and Priorities for IT Services
  • Cybersecurity Policies for Large Businesses
  • Enterprise Mobility Strategies & Investments
  • Employee Use of Mobile Devices at Enterprises


Use of In-House IT Services

  • Half of enterprises (50%) trend toward using in-house staff for IT services instead of hiring IT companies or consultants. (Enterprise IT Services Survey, 2017)

Investment in Third-Party IT Services

75% of enterprises use third party providers for IT services

Working With Offshore IT Service Providers

  • Only 22% of enterprises plan to hire more offshore providers for IT services. (Enterprise IT Services Survey, 2017)
  • 36% of enterprises that currently partner with an offshore provider for IT services say value is the primary benefit of their partnership. (Enterprise IT Services Survey, 2017)
  • Enterprises cite challenges with communication (26%) and security (22%) when partnering with an offshore IT service provider. (Enterprise IT Services Survey, 2017).
  • More enterprises (27%) turn to Eastern European resources for IT services than any other global region. (Enterprise IT Services Survey, 2017)

Working With Onshore IT Service Providers

Investment Behavior and Priorities for IT Services

Cybersecurity Policies for Large Businesses

  • 94% of large businesses in the US have a cybersecurity policy in place. Over half (51%) have had a cybersecurity policy in place for at least five years. (Cybersecurity Survey, 2017)
  • Protecting your company from external threats is the greatest benefit of a cybersecurity policy for 35% of large businesses. (Cybersecurity Survey, 2017)
  • How to communicate a cybersecurity policy (85%), security software that is required (84%), and protocols for backing up data (81%) are included in large businesses’ cybersecurity policies. (Cybersecurity Survey, 2017)
  • One-third of large businesses (33%) say investing more in technology would improve their cybersecurity policies. (Cybersecurity Survey, 2017)
  • 1-in-4 employees at large businesses believe more effective training would most improve their cybersecurity policy. (Cybersecurity Survey, 2017)
  • Over half (52%) of employees at large businesses say their companies’ cybersecurity policy is “moderate,” while 47% say it’s “strict”. (Cybersecurity Survey, 2017)
  • 57% of large businesses suffered a phishing attack in the last year, more than any other form of cyberattack. (Cybersecurity Survey, 2017)
  • 89% of large businesses allow their employees to work remotely. (Cybersecurity Survey, 2017)

Main Benefit of Cybersecurity

Enterprise Mobility Strategies & Investments

  • 89% of enterprises have a mobility strategy in place. (Enterprise Mobility Survey, 2017)
  • 91% of enterprises expect to invest more in mobility in 2017 compared to 2016. (Enterprise Mobility Survey, 2017)
  • Enterprise mobility strategies include integrating cloud solutions (67%), managing mobile devices (67%), and managing mobile applications (65%). (Enterprise Mobility Survey, 2017)
  • Only 23% of large businesses will prioritize mobile support as an IT services investment over the next year. (Cybersecurity Survey, 2017)
  • Improved employee productivity is the primary benefit of investing in mobility for nearly one-fifth of enterprises (19%). (Enterprise Mobility Survey, 2017)
  • For 21% of enterprises, data security is the primary challenge of investing in mobility. (Enterprise Mobility Survey, 2017)

Employee Use of Mobile Devices at Enterprises

  • 57% of enterprises provide mobile devices to their employees. (Enterprise Mobility Survey, 2017)
  • More than one-fourth (26%) of large businesses do not allow employees to use personal devices for work. (Cybersecurity Survey, 2017)
  • Only 6% of enterprises believe providing mobile devices to employees would benefit their organization. (Enterprise Mobility Survey, 2017)