Top BPO Companies in Zagreb

Ratings Updated: June 1, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Zagreb, Croatia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.

BPO & Customer Service Support for Financial Services Co

4.5 Jun 27, 2024

The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Zagreb, Croatia

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.

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Reviews mention Professional
The feedback regarding professionalism at TechSpeed Inc. is overwhelmingly positive. Clients consistently highlight their timely communication and reliability, with one stating they 'always deliver work on time.' Another client emphasized their professionalism and helpfulness, reflecting on a ten-year partnership. TechSpeed's ability to accommodate urgent tasks and their experienced team have also been noted, enhancing the overall client experience. No significant areas for improvement were identified, reinforcing their strong professional reputation.

Data Entry Services for M&A Advisory Firm

5.0 Jun 3, 2021

They are professional and helpful, and they always deliver work on time. The team is very familiar with Microsoft Excel, and they handled the data entry work well. Also, the project manager is easy to communicate with and very hands-on for the whole process.
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Data Entry and Admin Assistance for Real Estate Company

5.0 Jan 10, 2019

I’ve worked with the TechSpeed LLC team for 10 years, which speaks to the effectiveness of their services. Their quick responses and their professionalism are impressive. There are sometimes communication issues, but part of that is on our end when we don’t explain in detail exactly what we need.
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Data Cleaning & Content Mgmt for Advertising & Marketing Co

5.0 Feb 9, 2026

TECHSPEED INC’s team is very professional and clearly experienced, yet communication has been easy and personable. They’ve been very accommodating toward changes in our project timeline, and they always deliver their work on time.
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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for TECHSPEED INC reflect a highly positive sentiment, with clients praising their professionalism, responsiveness, and the quality of deliverables. One client highlighted their efficient data management processes, noting improved user experience and SEO benefits. Another emphasized the company's ability to provide comprehensive and timely election information, surpassing competitors in both speed and accuracy. Overall, clients express satisfaction with the engagement, citing no areas for improvement.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Zagreb, Croatia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Reviews mention Proactive
Clients have consistently praised Connext Global Solutions for their proactive approach. One CEO noted their ability to swiftly mobilize resources during the COVID-19 pandemic, ensuring uninterrupted services. Additionally, the company demonstrated proactivity in helping clients scale their workforce effectively. Overall, the sentiment reflects a strong appreciation for Connext's transparency, integrity, and commitment to addressing client needs promptly.

Staff Augmentation for Accounting Management Firm

5.0 Dec 17, 2021

We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Significo

5.0 6 reviews

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Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Zagreb, Croatia

Services provided

40% CRM Consulting and SI

40% Call Center Services

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a customer service outsourcing company known for its expertise in enhancing customer satisfaction and loyalty programs. Reviews highlight their reliability and efficiency, with 100% of clients mentioning timely project delivery and responsiveness. Approximately 67% of reviewers emphasize their alignment with client values and appreciation for their passion and expertise in service delivery.

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Reviews mention Communicative
The feedback regarding Significo's communication is overwhelmingly positive. Clients noted their 'receptive and consistent communication' and highlighted that they 'respond quickly' to inquiries. The project management was praised for timely delivery and effective responses to client needs, emphasizing a strong communicative approach throughout the collaboration. Overall, the sentiment reflects a high level of client satisfaction with the company's communication practices.

Call Center Services for Automotive Services Company

5.0 Jun 26, 2025

They were very receptive and consistent with their communication. If there are areas for improvement, they respond in real time and quick.
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Croatian clients highlight Significo's reliable, fast project delivery in contact center solutions, including customer care, loyalty, and after-sales support. Their team’s responsiveness and cultural fit foster trust, with measurable results like increased customer satisfaction and operational efficiency.
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ReadyScale

5.0 7 reviews

$1,000+

$50 - $99 / hr

2 - 9

Zagreb, Croatia

Services provided

17% Conversion Optimization

17% Email Marketing

17% Pay Per Click +3 services

17% Sales Outsourcing

16% Mobile & App Marketing

16% Social Media Marketing

ReadyScale is a versatile business development and compliance consultancy specializing in GDPR compliance, CRM setup, and growth strategy optimization. Feedback from clients is overwhelmingly positive, with 100% of reviewers praising their expertise, adaptability, and clear communication. The company's efficiency in delivering tailored solutions is highlighted, as is their ability to manage complex projects and exceed client expectations.

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Reviews mention Creative
Clients have positively noted ReadyScale's exceptional creativity in delivering innovative solutions, particularly in optimizing landing pages and developing growth strategies. One client highlighted the team's ability to generate and test new ideas, significantly improving process efficiency. Overall, feedback indicates a strong sentiment of satisfaction with ReadyScale's creative approach, despite a slight initial learning curve regarding industry specifics.

SaaS Inbound & Outreach for Offerwall Provider

5.0 Feb 7, 2023

The teams demonstrated exceptional skills in delivering creative solutions that improved the efficiency of the processes and reduced the amount of time spent on routine tasks. Their expertise and knowledge of tools were extremely valuable to our company.
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Industry Experience

ReadyScale demonstrates expertise in the Software and Med-Tech industries, where they effectively implement solutions for GDPR compliance, business development, and CRM optimization. Clients commend their adaptability, deep industry knowledge, and efficient project management, leading to significant revenue growth and operational improvements. Overall sentiment indicates strong satisfaction across industries, highlighting ReadyScale's ability to enhance business strategies and drive success, making them a suitable partner for software and IT agencies.
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Software Other Industry

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Croatia (3) United States (1)

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Review Rating from Clients

5.0/5.0

Quality

4.8

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers from Zagreb highlight ReadyScale’s proficiency in digital compliance, growth strategies, and lead generation. Their flexible, knowledgeable team effectively manages complex projects such as GDPR implementation, landing page creation, and startup growth, consistently exceeding expectations with strategic, data-driven approaches.
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What are Featured Providers?
Remote CoWorker

4.8 189 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Zagreb, Croatia

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.

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Reviews mention Open to feedback
The feedback regarding Remote CoWorker's openness to feedback is notably positive. Clients appreciate their ability to take feedback well and learn quickly, which enhances collaboration. One client specifically highlighted their impressive responsiveness and efficiency in meeting deadlines, indicating a strong willingness to adapt to client needs. Overall, the sentiment reflects satisfaction with their adaptability and eagerness to improve based on client input.

Review Management & Content Creation for Dry Cleaning Firm

5.0 Jul 19, 2023

What did you find most impressive or unique about this company? Takes feedback well and learns quickly.
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17 of 18 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 18 times in the past 6 months
Recent reviews for Remote CoWorker highlight an overwhelmingly positive sentiment, with clients praising their responsiveness, effective communication, and the quality of virtual assistants provided. For instance, the CEO of Tiana Alexandria LLC noted a significant increase in social media engagement, while the Director of All-Steps Formation Riding commended the exceptional organization and support during onboarding. Clients consistently reported timely delivery of tasks and high satisfaction with the tailored assistance they received, indicating Remote CoWorker's strong alignment with client needs.
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Industry Experience

Remote CoWorker has demonstrated strong expertise across various industries, particularly in Medical, Real Estate, Legal, and Advertising & Marketing. Clients have praised their ability to enhance operational efficiency, improve customer engagement, and provide responsive administrative support. The overall sentiment is positive, with notable strengths in staffing, project management, and communication. Medical and Legal sectors particularly benefit from their specialized assistants, while industries like Real Estate and Advertising appreciate the marketing and client management capabilities. Potential clients in these sectors would find Remote CoWorker a fitting partner.
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Business services Real estate Advertising & marketing Plumbing Franchises Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Education Media Healthcare Publishing Energy & natural resources Legal Sports Medical

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United States (116) Canada (5) United Arab Emirates (2) England (2) Australia (1) Belgium (1) Ireland (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Zagreb, Croatia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Reliable
Clients consistently express high satisfaction with Select VoiceCom's reliability. One client highlighted their exceptional project management, noting they 'always deliver on time and exceed our expectations.' Another emphasized their commitment, stating that the team goes 'above and beyond' in various aspects, including recruitment and training. Overall, the sentiment surrounding reliability is overwhelmingly positive, with no reported areas for improvement, showcasing their steadfast support even during challenging times.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

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MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Zagreb, Croatia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Flexible
Clients have consistently praised MarKam Solutions for their flexibility in adapting to unique workflows and company cultures. One client noted their team's swift learning and seamless collaboration, likening the experience to working with an internal team. Overall sentiment reflects high satisfaction, with no significant areas for improvement identified, underscoring their responsive and proactive management approach.

Back Office Outsourcing for Creative Agency

5.0 Nov 5, 2025

We were most impressed by MarKam’s flexibility, the speed at which their team learned our processes, and their efficient management structure. They quickly adapted to our workflows and company culture, making collaboration seamless. It truly felt like working with an internal team rather than an external provider.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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Mplus

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Zagreb, Croatia

Services provided

30% Call Center Services

20% AI Development

20% HR Consulting +3 services

10% Customer Service Outsourcing

10% Digital Strategy

10% Recruiting

Founded in 2007, Mplus is a call center company. Their team provides Call Center Services and Artificial Intelligence.
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heloo

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Zagreb, Croatia

Services provided

80% Customer Service Outsourcing

10% Call Center Services

10% Sales Outsourcing

Heloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
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CoreX

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

Zagreb, Croatia

Services provided

55% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing

CoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
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ECHO Contact Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Zagreb, Croatia

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
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Zagreb, Croatia

Ulica grada Vukovara 284
Zagreb, Croatia 10000
151 - 200

+385.1202.3600

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OB2B

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

80% Sales Outsourcing

20% Business Consulting

OB2B is a small Sales Outsourcing company. Founded in 2013, the team specializes in Sales Outsourcing and Business Consulting.
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What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Zagreb, Croatia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Professional
The overall sentiment regarding TDCX's professionalism is highly positive. Clients commend their ability to adapt quickly to changing demands and deliver on promises. A Lenovo EMEA sales manager noted a significant 8% improvement in customer satisfaction linked to TDCX's professionalism and understanding of customer needs. Furthermore, the dedicated operations manager was praised for providing valuable insights and supporting workforce management, contributing to the successful collaboration and operational excellence.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

From our experience, I can only share good feedback from an operational point of view. We have a dedicated operations manager who serves our needs and can deep-dive into numbers. He supports the workforce and gives good insights into numbers we hadn’t previously looked at to improve processes further together.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

TDCX delivers what they promise and exceeds results, even with difficult constraints. When we worked remotely, they also had to find solutions for their employees. They ensure future success for our business by delivering an exceptional customer experience.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Zagreb, Croatia

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Detail-oriented
The sentiment regarding detail-oriented service from Big Outsource is overwhelmingly positive. Clients praised the company's meticulous attention to detail, highlighting instances where they elevated content quality and ensured error-free deliverables. One client noted their VA's ability to authentically capture brand voice, while another emphasized the impressive organization of materials, which enhanced the overall presentation. Overall, clients expressed satisfaction with Big Outsource's commitment to quality and thoroughness in their work.

Data Entry Process Services for Educational Company

5.0 Aug 5, 2023

Big Outsource stands out with their unwavering dedication to delivering high-quality services. Their attention to detail, accuracy, and quick turnaround times are particularly impressive.
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Documentation & Transcription for Preservation Mgmt. Company

5.0 Jul 1, 2025

The attention to detail was impressive. They didn’t just transcribe they organized. They didn’t just clean up slides they elevated them. Our sessions looked and felt more premium because of their work.
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VA & Back Office Outsourcing for FinTech Co

5.0 Jul 29, 2025

I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand. She was curious, attentive, and clearly took pride in getting the little details right. For a solo founder like me, that’s golden.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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Remote Team Solutions

5.0 23 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Zagreb, Croatia

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.

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Reviews mention Helpful
Clients express a highly positive sentiment towards Remote Team Solutions, highlighting their helpfulness and responsiveness. One CEO noted the team, particularly Pedro, was 'really helpful' and went 'above and beyond' to ensure satisfaction. The company was commended for its timely project management and ability to meet client needs without any areas for improvement identified. Overall, the feedback emphasizes a strong recommendation for their services based on their supportive approach.

Staff Augmentation for Media Company

5.0 Nov 8, 2023

Great Company great staff and Really helpful from Pedro to the rest of the team. They go above and beyond i highly recommend them. Very responsive and really helpful.
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BPO Services for Handicraft Store

5.0 Aug 24, 2022

We talked with their sales team, then their talent acquisition team, and we have direct communication with their HR, Talend Development, and It managers, who help us in anything we need. They really see for our company and our staff. They make sure to provide anything we need and help us with it.
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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Remote Team Solutions reflect a positive sentiment, highlighting their effective project management and timely delivery of services. Clients commend the team's ability to quickly issue policies while maintaining quality, with one client noting, "We are getting policies out even faster with the quality we are looking for." Furthermore, clients appreciate the collaborative approach, stating that they can manage their team while Remote Team Solutions ensures their needs are met. Overall, feedback indicates strong satisfaction with their services.
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Industry Experience

Remote Team Solutions has demonstrated expertise across diverse industries, including Legal, Media, Advertising & Marketing, Real Estate, and Business Services. Clients commend their strong project management, responsive communication, and high-quality staff, particularly for roles in customer service, recruitment, and virtual assistance. Overall sentiment is overwhelmingly positive, with clients noting significant improvements in operational efficiency, team integration, and cost-effectiveness. This provider is well-suited for clients in need of reliable staffing solutions in dynamic environments.
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Insurance Legal Other Industry Construction Human Resources Media Advertising & marketing IT Services Retail Business services Real estate Food & Beverages Software

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United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

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M+ Group

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% Marketing Strategy +2 services

20% Sales Outsourcing

10% Direct Marketing

Phone answering service M+ Group is headquartered in Zagreb, Croatia. Established in 2007, the team specializes in Call Center Services and Marketing Strategy.
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ProCall

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Zagreb, Croatia

Services provided

100% Call Center Services

ProCall is a midsize answering service headquartered in Zagreb, Croatia. The team focuses on Call Center Services.
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EQUESTRIS

Not yet reviewed

$10,000+

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% Business Consulting

20% Call Center Services

20% Digital Strategy +3 services

20% Public Relations

10% Branding

10% Customer Service Outsourcing

PR agency EQUESTRIS specializes in Public Relations and Digital Strategy. They are headquartered in Zagreb, Croatia.
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IN2 Group

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Zagreb, Croatia

Services provided

40% Custom Software Development

30% Back Office Outsourcing

30% IT Managed Services

Midsize custom software development company IN2 Group, is located in Zagreb, Croatia and Serbia. Their services include Custom Software Development and Back Office Outsourcing.
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GELD DATA d.o.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

40% IT Managed Services

30% Back Office Outsourcing

10% Call Center Services +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Founded in 1992, GELD DATA d.o.o. Is a small IT managed services company in Zagreb, Croatia. Their team offers IT managed services and Back Office Outsourcing.
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Dekada Komunikacije

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Zagreb, Croatia

Services provided

50% Call Center Services

20% Web Design

20% Web Development +1 service

10% Search Engine Optimization

Small telephone answering service Dekada Komunikacije, is in Zagreb, Croatia. Their services include Call Center Services and Web Design.
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UTILITER d.o.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% IT Managed Services

15% Web Development

10% Custom Software Development +9 services

10% Document Digitization & Management

10% Mobile App Development

5% AI Development

5% API Development

5% Call Center Services

5% Customer Service Outsourcing

5% IoT Development

5% Wearable App Development

5% Web Design

UTILITER d.o.o., an IT managed services company, specialize in IT managed services and Web Development. They were launched in 2006.
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Go2human Hub

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

100% Back Office Outsourcing

Go2human Hub is a Back Office Outsourcing company. The small Zagreb, Croatia-based team offers Back Office Outsourcing. The agency was launched in 2019.
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InstantOffice

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

100% Back Office Outsourcing

InstantOffice is a Back Office Outsourcing company. Headquartered in Zagreb, Croatia, the firm was launched in 2013. Their services include Back Office Outsourcing.
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Scalable Global Solutions JSC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Zagreb, Croatia

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Customer Service Outsourcing +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Recruiting

Scalable Global Solutions JSC is a Business Consulting company. Established in 2015, the firm provides Business Consulting and Back Office Outsourcing.
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Lighthouse Advisory

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Zagreb, Croatia

Services provided

20% Custom Software Development

20% Mobile App Development

20% Web Development +6 services

15% Sales Outsourcing

5% Business Consulting

5% Corporate Training & Coaching

5% Product Design

5% UX/UI Design

5% Web Design

In Zagreb, Croatia, Lighthouse Advisory is a custom software development firm. They provide Custom Software Development and Web Development.
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Virtual Office

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% Back Office Outsourcing

20% Ecommerce Marketing

20% Sales Outsourcing +4 services

10% Branding

10% Business Consulting

10% Corporate Training & Coaching

10% Web Design

Based in Zagreb, Croatia, Virtual Office is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Sales Outsourcing.
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Business Club 5

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

35% Back Office Outsourcing

35% Business Consulting

30% Event Management

Business Club 5 is a Business Consulting company. They provide Business Consulting and Back Office Outsourcing and are located in Zagreb, Croatia.
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POSTER

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Zagreb, Croatia

Services provided

70% Video Production

30% Document Digitization & Management

Launched in 2005, POSTER is a small Zagreb, Croatia-based video production company. Their services include Video Production and Document Digitization & Management.
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Qualia Data Sciences

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% AI Development

20% BI & Big Data Consulting & SI

20% Back Office Outsourcing +2 services

20% Blockchain

20% Market Research

Qualia Data Sciences is a small Market Research company. They offer Market Research and BI & big data consulting & SI and were established in 2010.
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Medium VA Ltd.

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Sesvete, Croatia

Services provided

40% Back Office Outsourcing

20% Accounting

20% Ecommerce Marketing +1 service

20% Recruiting

Medium VA Ltd., a Back Office Outsourcing company, provide Back Office Outsourcing and Accounting. They were launched in 2022.
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City Connect

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Varaždin, Croatia

Services provided

20% Call Center Services

20% IT Strategy Consulting

20% Marketing Strategy +3 services

20% Staffing

10% Back Office Outsourcing

10% Customer Service Outsourcing

City Connect is a Marketing Strategy company. Located in Varaždin, Croatia, their team focuses on Marketing Strategy and IT strategy consulting.
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RSM

5.0 1 review

$5,000+

$100 - $149 / hr

250 - 999

Koprivnica, Croatia

Services provided

40% Accounting

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

10% HR Consulting

10% Staffing

RSM is a consulting firm specializing in data migration and system integration services. Overall feedback highlights their responsiveness and effective communication, with 100% of reviewers appreciating their availability and support. While the project is still ongoing, RSM has successfully implemented systems for marketing and continues to provide consulting services, reflecting positive progress in achieving client goals.

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Industry Experience

RSM has demonstrated expertise in the nonprofit sector, particularly in data migration and system integration, as evidenced by their work with the Air Force Aid Society. Clients commend RSM's responsive support and effective project management, noting improvements in communication and campaign execution. The overall sentiment in this industry is positive, highlighting RSM's capacity to enhance operational efficiency and marketing capabilities.
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Nonprofit

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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that RSM provides significant value for money, particularly in their ability to facilitate complex data migration projects effectively. One client highlighted RSM's responsiveness and availability, stating, 'They are always available when we need them.' However, some reviews suggest a learning curve in utilizing their systems, indicating that while costs are justified, ongoing adjustments may be necessary to maximize value.
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Koprivnica, Croatia

Josipa Vargovića 2, pp 87
Koprivnica, Croatia 48000
10 - 15

+385 48 622 063

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Mons Claudius

Not yet reviewed

$25,000+

$25 - $49 / hr

2 - 9

Koprivnica, Croatia

Services provided

20% Corporate Travel Management

20% Digital Strategy

15% Business Consulting +8 services

10% Customer Service Outsourcing

5% Content Marketing

5% Content Writing Services

5% Document Digitization & Management

5% Email Marketing

5% Language Interpretation

5% Social Media Marketing

5% UX/UI Design

Located in Koprivnica, Croatia, Mons Claudius is a Corporate Travel Management company. They focus on Corporate Travel Management and Digital Strategy and were established in 2025.
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Echo

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Phone answering service and Customer Service Outsourcing company Echo was founded in 2001. The company offers Call Center Services and Customer Service Outsourcing.
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Troha Infinitus

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Velika Gorica, Croatia

Services provided

60% Call Center Services

30% Sales Outsourcing

10% Customer Service Outsourcing

Troha Infinitus is a Velika Gorica, Croatia-based phone answering service. They specialize in Call Center Services and Sales Outsourcing.
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Tango Komunikacije

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

54% Call Center Services

36% Customer Service Outsourcing

10% Market Research

Tango Komunikacije is an answering service company. Headquartered in Zagreb, Croatia, the team provides Call Center Services and Customer Service Outsourcing.
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Stellina Sky One j.d.o.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

100% Back Office Outsourcing

Stellina Sky One j.d.o.o. Is a Back Office Outsourcing company founded in 2020. Their services include Back Office Outsourcing.
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Valdez Business Services

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Varaždin, Croatia

Services provided

35% Web Design

30% Call Center Services

20% Marketing Strategy +1 service

15% Translation

Headquartered in Varaždin, Croatia, Valdez Business Services is a small web design agency. Their services include Web Design and Call Center Services.
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