Top BPO Companies in Croatia

Ratings Updated: March 4, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Croatia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Helpful
Clients have expressed a positive sentiment towards Hugo, highlighting their proactive and enthusiastic approach. One client noted that Hugo's integration into their team for lead qualification and customer support was seamless, significantly enhancing productivity and customer interactions. Their effective communication, including daily standups and ongoing chat support, was particularly appreciated. Overall, Hugo is seen as a valuable partner, contributing to operational success without any noted areas for improvement.

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Hugo's operational support liberated us. By handling routine tasks like customer support and lead qualification, we redirected our resources to new business ventures and strategic priorities. This shift boosted productivity, innovation, and competitive edge, while Hugo ensured efficient day-to-day operations.
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Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help.
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Croatia

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Communicative
Clients consistently praised TECHSPEED INC for their exceptional communication and responsiveness throughout projects. Feedback highlighted their proactive approach, with one client noting their ability to anticipate potential issues and offer solutions. Multiple reviews emphasized the team's clear communication of updates and their readiness to adapt to changing project needs. Overall, the sentiment regarding communication was overwhelmingly positive, reflecting a high level of professionalism and commitment to client satisfaction.

Transcription Services for Consumer Credit Reporting Agency

5.0 Dec 12, 2022

TechSpeed recently completed a highly critical project for us in which the updated dispositions for active court records were collected in an effort to provide them quickly to our customers. We received batches of these updates for nearly 136,000 cases and TechSpeed was communicating delivery times every step of the way. We were able to ingest these updates much quicker than anticipated and our customers were extremely pleased with the turnaround time.
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Market Research & Outreach for Equipment Retailer

5.0 Nov 30, 2022

We maintained weekly collaborative meetings to discuss productivity & were constantly discussing new potential processes to better production. Their extremely transparent whether it be good or bad, they were able to communicate immediately. Any change I threw at them, they handled with grace.
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Data Entry Services for M&A Advisory Firm

5.0 Jun 3, 2021

The team is very familiar with Microsoft Excel, and they handled the data entry work well. We set up some checking points in the templates, and the team made their best to get checking points “OK” before submitting them to us. Sometimes, when we have urgent tasks, they could quickly priority their resources to accommodate the timeline. Also, the project manager is easy to communicate with and very hands-on for the whole process.
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Data Entry for Scholarship Fund

5.0 Jul 11, 2019

Perfect. Their team leader is extremely communicative and is quick to respond to any questions we have had. Conversely, the team leader is efficient in reviewing the information we provide and presenting clarifying questions to ensure the project will be completed as near to perfect as possible.
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Data Mining to Assess Global Pain Landscape

5.0 Feb 6, 2019

Regarding communication, TechSpeed LLC responded almost instantly to every request we had. They created the deliverables very quickly. The workflow was effective and fast.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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United States (16) Canada (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Pacific Standard Time (PST)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Croatia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Significo

5.0 6 reviews

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Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Zagreb, Croatia

Services provided

40% CRM Consulting and SI

40% Call Center Services

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a customer service outsourcing company known for its expertise in enhancing customer satisfaction and loyalty programs. Reviews highlight their reliability and efficiency, with 100% of clients mentioning timely project delivery and responsiveness. Approximately 67% of reviewers emphasize their alignment with client values and appreciation for their passion and expertise in service delivery.

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Reviews mention Communicative
The feedback regarding Significo's communication is overwhelmingly positive. Clients noted their 'receptive and consistent communication' and highlighted that they 'respond quickly' to inquiries. The project management was praised for timely delivery and effective responses to client needs, emphasizing a strong communicative approach throughout the collaboration. Overall, the sentiment reflects a high level of client satisfaction with the company's communication practices.

Call Center Services for Automotive Services Company

5.0 Jun 26, 2025

They were very receptive and consistent with their communication. If there are areas for improvement, they respond in real time and quick.
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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MWDN

4.9 22 reviews
Premier Verified

$25,000+

$25 - $49 / hr

50 - 249

Split, Croatia

Services provided

15% Employer of Record (EOR) Services

15% IT Staff Augmentation

15% Recruiting +5 services

15% Staffing

10% Back Office Outsourcing

10% Custom Software Development

10% Executive Search

10% Recruitment Process Outsourcing

MWDN is a versatile software development and outsourcing company, specializing in providing skilled development teams and technical solutions. Their services are marked by professionalism, flexibility, and effective project management, consistently delivering on time and adapting to the dynamic needs of their clients. Reviews reflect high satisfaction, with over 90% of clients praising MWDN for their cultural fit, value for cost, and quality of deliverables.

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Reviews mention Adaptable
Clients consistently highlight MWDN's adaptability, noting their swift responses to feedback and the ability to meet evolving project needs. One client emphasized the company's responsiveness and adaptability, stating they were 'great professionals with extensive knowledge' and effectively integrated into their team. Overall, the sentiment surrounding adaptability is highly positive, with no significant areas for improvement mentioned.

Server Development for Software Consultancy Group

5.0 Jan 9, 2017

They can adapt to whatever communication cycle you would like to have. So, if you want to have a daily standup or if you want to check in once a week, they will do that. For us, it varies according to the preference of our clients, but they are very accessible—if they need to work on a Saturday or Sunday, they will do it.
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Software Development for Security Awareness Training Company

5.0 Apr 4, 2024

The recruitment process itself went smoothly and fast due to MWDN swift reaction to our feedbacks and inputs, as well as reach pool of applicants. They're great professionals with extensive knowledge of their field of work, and are responsive and adaptive.
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4 of 6 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 6 times in the past 6 months
Recent client feedback on MWDN reflects a strong overall sentiment of satisfaction, highlighting their professionalism, responsiveness, and effective project management. Clients noted timely delivery of high-quality work, with one remarking on a 40% efficiency improvement in their team. MWDN's flexibility in resource allocation and commitment to client success were repeatedly praised, with no significant areas for improvement identified. Overall, MWDN is viewed as a reliable partner that seamlessly integrates into client teams.
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Industry Experience

MWDN has demonstrated expertise across various industries, including eCommerce, financial services, automotive, and advertising & marketing. Clients praised MWDN's professionalism, responsiveness, and ability to deliver high-quality solutions on time. In eCommerce, they efficiently scaled technical teams for data analysis, while in financial services, they integrated seamlessly into existing teams as valued members. Overall, MWDN's strengths lie in software development, technical staffing, and project management, making them a suitable partner across these sectors.
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Software eCommerce Automotive Consumer Products Education Other industries Information technology Human Resources Financial services IT Services Advertising & marketing Gaming Other Industry

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Split, Croatia

Ulica Domovinskog rata 61
Split, Croatia 21000
2 - 5

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Featured

What are Featured Providers?

Remote CoWorker

4.8 174 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Croatia

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider that offers comprehensive administrative, marketing, and project management support. Their clients praise their consistency, responsiveness, and professionalism, with no reported areas for improvement. Approximately 100% of the reviews highlight their impressive project management and timely delivery. Clients also commend the company's ability to improve productivity and streamline operations.

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19 of 19 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 19 times in the past 6 months
Recent feedback on Remote CoWorker highlights their reliability and efficiency across various projects. Clients noted timely task completion, effective communication, and high-quality support. For instance, one client praised their assistant for improving productivity by 30% and another highlighted the seamless onboarding process. Overall sentiment is overwhelmingly positive, with clients expressing satisfaction with the team's professionalism and ability to meet specific needs without requiring repeated follow-ups.
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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Remote CoWorker. Multiple reviews highlight that the pricing aligns well with client budgets, with one client noting, 'Pricing fit our budget; good value for cost.' Another stated, 'The quality is as good as the leads they’re gathering.' Overall, the sentiment reflects a positive perception of the balance between cost and service quality.
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United States (107) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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Taguig, Philippines

5th Ave & 26th St
Taguig, Philippines
1001 - 2000

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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Croatia

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Attentive
Clients consistently express high satisfaction with HelpSquad's attentiveness and responsiveness. One client noted their account manager, Chad, as 'attentive, responsive, and insightful,' which significantly enhanced their collaboration. Another client emphasized that HelpSquad's 'attentiveness and timeliness was on point,' highlighting their commitment to addressing specific needs. Overall, the sentiment reflects a strong appreciation for HelpSquad's dedication to client support and tailored solutions.

Call Center Services for Software Company

5.0 Feb 14, 2024

Attentiveness and timeliness was on point. They listened to our specific needs and tailored a solution that fit us.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback highlights HelpSquad's exceptional communication and effective guest service solutions. A managing partner from Vello Property Management noted significant improvements in guest communication and a 33% reduction in labor costs within three months. Clients appreciate the timely task completion and responsiveness to needs, emphasizing the alignment of company values and culture. Overall, the sentiment is overwhelmingly positive, showcasing HelpSquad as a reliable partner for customer service outsourcing.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Croatia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

See all 9 projects

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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More responsive than most other service providers

Select VoiceCom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (7) Australia (1)

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ReadyScale

5.0 7 reviews

$1,000+

$50 - $99 / hr

2 - 9

Zagreb, Croatia

Services provided

17% Conversion Optimization

17% Email Marketing

17% Pay Per Click +3 services

17% Sales Outsourcing

16% Mobile & App Marketing

16% Social Media Marketing

ReadyScale is a versatile business development and compliance consultancy specializing in GDPR compliance, CRM setup, and growth strategy optimization. Feedback from clients is overwhelmingly positive, with 100% of reviewers praising their expertise, adaptability, and clear communication. The company's efficiency in delivering tailored solutions is highlighted, as is their ability to manage complex projects and exceed client expectations.

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Reviews mention Understands their clients' needs
ReadyScale has consistently demonstrated a strong understanding of client needs, as highlighted by multiple reviews. One client praised their 'deep understanding of GDPR and Google Consent Mode,' which facilitated effective communication and implementation. Another client noted their adaptability and responsiveness in a fast-paced startup environment, which was crucial for growth. Overall, the sentiment is positive, with clients appreciating ReadyScale's expertise and ability to tailor solutions to specific project requirements.

Compliance Implementation for Software Design & Dev Agency

5.0 Jul 29, 2024

What impressed us the most about the company was their deep understanding of GDPR and Google Consent Mode, especially given the conflicting information available online. Their clear communication and expert knowledge made a confusing topic understandable, and they efficiently implemented the solution, resolving a challenging issue for us with ease.
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SaaS Inbound & Outreach for Offerwall Provider

5.0 Feb 7, 2023

We didn't have any specific issues with the team, however, it did take them a bit before they could truly understand the ins and outs of our business. Since we operate in a very specific niche, there were a lot of things that were new to the team. Despite this initial learning curve, they were able to implement our terminology and key industry knowledge extremely well.
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Industry Experience

ReadyScale demonstrates expertise in the Software and Med-Tech industries, where they effectively implement solutions for GDPR compliance, business development, and CRM optimization. Clients commend their adaptability, deep industry knowledge, and efficient project management, leading to significant revenue growth and operational improvements. Overall sentiment indicates strong satisfaction across industries, highlighting ReadyScale's ability to enhance business strategies and drive success, making them a suitable partner for software and IT agencies.
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Software Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight ReadyScale's strong value for money, with one reviewer noting it as a key reason for their selection. Feedback indicates that the company's pricing aligns well with the quality of services provided, as evidenced by significant project outcomes like increased revenue and lead generation. Another client emphasized that ReadyScale's fair pricing led to remarkable business development results. Overall, the sentiment is positive, reflecting satisfaction with both cost and value delivered.
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Croatia (3) United States (1)

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Mplus

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Zagreb, Croatia

Services provided

30% Call Center Services

20% AI Development

20% HR Consulting +3 services

10% Customer Service Outsourcing

10% Digital Strategy

10% Recruiting

Founded in 2007, Mplus is a call center company. Their team provides Call Center Services and Artificial Intelligence.
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heloo

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Zagreb, Croatia

Services provided

80% Customer Service Outsourcing

10% Call Center Services

10% Sales Outsourcing

Heloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
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CoreX

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

Zagreb, Croatia

Services provided

55% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing

CoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
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ECHO Contact Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Zagreb, Croatia

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
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Zagreb, Croatia

Ulica grada Vukovara 284
Zagreb, Croatia 10000
151 - 200

+385.1202.3600

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Featured

What are Featured Providers?
MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Croatia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Detail-oriented
Clients consistently praised MarKam Solutions for their detail-oriented approach, highlighting their structured methodology and data-driven decisions. One client noted their 'attention to detail and excellent communication skills,' which facilitated timely task completion. Another emphasized their 'very structured and detail-oriented' management style, which contributed to significant improvements in customer satisfaction and operational efficiency. Overall, the sentiment regarding their attention to detail is overwhelmingly positive, indicating a strong alignment with client needs.

Sales & Customer Service Outsourcing for Transportation Co

5.0 Sep 9, 2024

What did you find most impressive or unique about this company? Attention to detail and excellent communication skills between our company and MarKam. Ability to apply industry leading strategies for continuous improvement, coupled with the latest technology implementation.
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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, MarKam Solutions has received positive feedback for their exceptional project management and client-centric approach. Clients highlighted their professionalism, adaptability, and effective communication. One client reported a 50% increase in lead generation and a 35% improvement in conversion rates, attributing these results to MarKam's strategic methods. Another praised their tailored solutions despite budget constraints, emphasizing their commitment to client needs. Overall, the sentiment is overwhelmingly favorable, with no significant areas for improvement noted.
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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Croatia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Open to feedback
The feedback regarding TDCX's openness to feedback is notably positive. Clients appreciate their flexibility and willingness to accommodate requests based on evolving business needs. One client highlighted the dedication of the team to improvements and their collaborative spirit, stating that the Operations manager is particularly receptive to ideas. Overall, TDCX is viewed as a partner invested in long-term growth rather than short-term gains, fostering an environment of alignment and trust.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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São Paulo, Brazil

Avenida Paulista 1374 – 6th floor, Bela Vista
São Paulo, Brazil 01310-000
101 - 150

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Big Outsource

5.0 48 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Croatia

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

See all 48 projects

3 of 3 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of Big Outsource highlight a strong overall sentiment, with clients praising their responsiveness and ability to streamline operations. Notably, one client reported a 30% improvement in project turnaround times and zero email backlog, while another mentioned a 70% reduction in admin workload. Clients appreciated the proactive communication and consistency in quality, describing Big Outsource as a reliable partner. Suggestions for improvement included more proactive recommendations for tools, but these were not seen as significant issues.
Read 3 Recent Reviews

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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More responsive than most other service providers

Big Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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OB2B

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

80% Sales Outsourcing

20% Business Consulting

OB2B is a small Sales Outsourcing company. Founded in 2013, the team specializes in Sales Outsourcing and Business Consulting.
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City Connect

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Varaždin, Croatia

Services provided

20% Call Center Services

20% IT Strategy Consulting

20% Marketing Strategy +3 services

20% Staffing

10% Back Office Outsourcing

10% Customer Service Outsourcing

City Connect is a Marketing Strategy company. Located in Varaždin, Croatia, their team focuses on Marketing Strategy and IT strategy consulting.
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What are Featured Providers?

Remote Team Solutions

5.0 22 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Croatia

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Remote Team Solutions for their trustworthiness and effective project management. A CTO from Nutiliti noted their ability to handle diverse business operations seamlessly over four years, emphasizing the strong cultural fit and alignment in values. The client highlighted RTS's adaptability to their management preferences and expressed no areas for improvement, reflecting an overall positive sentiment towards the company's services.
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Industry Experience

Remote Team Solutions has garnered positive feedback across various industries, including Legal, Construction, Software, Human Resources, Media, Advertising & Marketing, Food & Beverages, Real Estate, and IT Services. Clients commend their responsiveness, quality of talent, and effective project management, resulting in improved operations, customer satisfaction, and employee retention. The overall sentiment is highly favorable, with many clients noting the provider's ability to align with specific industry needs and enhance organizational efficiency.
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Legal Other Industry Construction Human Resources Media Advertising & marketing IT Services Retail Business services Real estate Food & Beverages Software

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More responsive than most other service providers

Remote Team Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (17) Ireland (1) Mexico (1) New Zealand (1) England (1)

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Call Center Solutions Africa(CCSA)

5.0 1 review

$5,000+

Undisclosed

10 - 49

Services provided

25% Call Center Services

25% Sales Outsourcing

20% Customer Service Outsourcing +2 services

15% Back Office Outsourcing

15% CRM Consulting and SI

Call Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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M+ Group

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% Marketing Strategy +2 services

20% Sales Outsourcing

10% Direct Marketing

Phone answering service M+ Group is headquartered in Zagreb, Croatia. Established in 2007, the team specializes in Call Center Services and Marketing Strategy.
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ProCall

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Zagreb, Croatia

Services provided

100% Call Center Services

ProCall is a midsize answering service headquartered in Zagreb, Croatia. The team focuses on Call Center Services.
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EQUESTRIS

Not yet reviewed

$10,000+

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% Business Consulting

20% Call Center Services

20% Digital Strategy +3 services

20% Public Relations

10% Branding

10% Customer Service Outsourcing

PR agency EQUESTRIS specializes in Public Relations and Digital Strategy. They are headquartered in Zagreb, Croatia.
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IN2 Group

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Zagreb, Croatia

Services provided

40% Custom Software Development

30% Back Office Outsourcing

30% IT Managed Services

Midsize custom software development company IN2 Group, is located in Zagreb, Croatia and Serbia. Their services include Custom Software Development and Back Office Outsourcing.
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RSM

5.0 1 review

$5,000+

$100 - $149 / hr

250 - 999

Koprivnica, Croatia

Services provided

40% Accounting

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

10% HR Consulting

10% Staffing

RSM is a consulting firm specializing in data migration and system integration services. Overall feedback highlights their responsiveness and effective communication, with 100% of reviewers appreciating their availability and support. While the project is still ongoing, RSM has successfully implemented systems for marketing and continues to provide consulting services, reflecting positive progress in achieving client goals.

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Industry Experience

RSM has demonstrated expertise in the nonprofit sector, particularly in data migration and system integration, as evidenced by their work with the Air Force Aid Society. Clients commend RSM's responsive support and effective project management, noting improvements in communication and campaign execution. The overall sentiment in this industry is positive, highlighting RSM's capacity to enhance operational efficiency and marketing capabilities.
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Nonprofit

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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that RSM provides significant value for money, particularly in their ability to facilitate complex data migration projects effectively. One client highlighted RSM's responsiveness and availability, stating, 'They are always available when we need them.' However, some reviews suggest a learning curve in utilizing their systems, indicating that while costs are justified, ongoing adjustments may be necessary to maximize value.
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Koprivnica, Croatia

Josipa Vargovića 2, pp 87
Koprivnica, Croatia 48000
10 - 15

+385 48 622 063

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GELD DATA d.o.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

40% IT Managed Services

30% Back Office Outsourcing

10% Call Center Services +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Founded in 1992, GELD DATA d.o.o. Is a small IT managed services company in Zagreb, Croatia. Their team offers IT managed services and Back Office Outsourcing.
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Dekada Komunikacije

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Zagreb, Croatia

Services provided

50% Call Center Services

20% Web Design

20% Web Development +1 service

10% Search Engine Optimization

Small telephone answering service Dekada Komunikacije, is in Zagreb, Croatia. Their services include Call Center Services and Web Design.
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UTILITER d.o.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% IT Managed Services

15% Web Development

10% Custom Software Development +9 services

10% Document Digitization & Management

10% Mobile App Development

5% AI Development

5% API Development

5% Call Center Services

5% Customer Service Outsourcing

5% IoT Development

5% Wearable App Development

5% Web Design

UTILITER d.o.o., an IT managed services company, specialize in IT managed services and Web Development. They were launched in 2006.
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Go2human Hub

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

100% Back Office Outsourcing

Go2human Hub is a Back Office Outsourcing company. The small Zagreb, Croatia-based team offers Back Office Outsourcing. The agency was launched in 2019.
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SV Media

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Metković, Croatia

Services provided

50% Back Office Outsourcing

30% Business Consulting

20% Corporate Training & Coaching

SV Media is a Back Office Outsourcing company founded in 2023. The firm specializes in Back Office Outsourcing and Business Consulting.
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InstantOffice

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

100% Back Office Outsourcing

InstantOffice is a Back Office Outsourcing company. Headquartered in Zagreb, Croatia, the firm was launched in 2013. Their services include Back Office Outsourcing.
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Scalable Global Solutions JSC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Zagreb, Croatia

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Customer Service Outsourcing +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Recruiting

Scalable Global Solutions JSC is a Business Consulting company. Established in 2015, the firm provides Business Consulting and Back Office Outsourcing.
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Lighthouse Advisory

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Zagreb, Croatia

Services provided

20% Custom Software Development

20% Mobile App Development

20% Web Development +6 services

15% Sales Outsourcing

5% Business Consulting

5% Corporate Training & Coaching

5% Product Design

5% UX/UI Design

5% Web Design

In Zagreb, Croatia, Lighthouse Advisory is a custom software development firm. They provide Custom Software Development and Web Development.
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Virtual Office

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% Back Office Outsourcing

20% Ecommerce Marketing

20% Sales Outsourcing +4 services

10% Branding

10% Business Consulting

10% Corporate Training & Coaching

10% Web Design

Based in Zagreb, Croatia, Virtual Office is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Sales Outsourcing.
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Business Club 5

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

35% Back Office Outsourcing

35% Business Consulting

30% Event Management

Business Club 5 is a Business Consulting company. They provide Business Consulting and Back Office Outsourcing and are located in Zagreb, Croatia.
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Echo

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Phone answering service and Customer Service Outsourcing company Echo was founded in 2001. The company offers Call Center Services and Customer Service Outsourcing.
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POSTER

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Zagreb, Croatia

Services provided

70% Video Production

30% Document Digitization & Management

Launched in 2005, POSTER is a small Zagreb, Croatia-based video production company. Their services include Video Production and Document Digitization & Management.
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Troha Infinitus

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Velika Gorica, Croatia

Services provided

60% Call Center Services

30% Sales Outsourcing

10% Customer Service Outsourcing

Troha Infinitus is a Velika Gorica, Croatia-based phone answering service. They specialize in Call Center Services and Sales Outsourcing.
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Tango Komunikacije

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Zagreb, Croatia

Services provided

54% Call Center Services

36% Customer Service Outsourcing

10% Market Research

Tango Komunikacije is an answering service company. Headquartered in Zagreb, Croatia, the team provides Call Center Services and Customer Service Outsourcing.
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Research-pro

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Rijeka, Croatia

Services provided

40% Market Research

20% Digital Strategy

20% Sales Outsourcing +1 service

20% Social Media Marketing

Established in 2020, Research-pro is a Market Research company. In Rijeka, Croatia, the team offers Market Research and Digital Strategy.
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Qualia Data Sciences

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

20% AI Development

20% BI & Big Data Consulting & SI

20% Back Office Outsourcing +2 services

20% Blockchain

20% Market Research

Qualia Data Sciences is a small Market Research company. They offer Market Research and BI & big data consulting & SI and were established in 2010.
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Arcus Net

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Umag, Croatia

Services provided

100% Call Center Services

Arcus Net is an Umag, Croatia-based call center. Founded in 2012, the team specializes in Call Center Services.
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Stellina Sky One j.d.o.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Zagreb, Croatia

Services provided

100% Back Office Outsourcing

Stellina Sky One j.d.o.o. Is a Back Office Outsourcing company founded in 2020. Their services include Back Office Outsourcing.
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Valdez Business Services

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Varaždin, Croatia

Services provided

35% Web Design

30% Call Center Services

20% Marketing Strategy +1 service

15% Translation

Headquartered in Varaždin, Croatia, Valdez Business Services is a small web design agency. Their services include Web Design and Call Center Services.
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IVANA-VA

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Split, Croatia

Services provided

40% Back Office Outsourcing

20% Content Marketing

20% Social Media Marketing +1 service

20% Transcription

IVANA-VA, a Back Office Outsourcing company, is located in Split, Croatia. Founded in 2022, the team focuses on Back Office Outsourcing and Social Media Marketing.
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Medium VA Ltd.

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Sesvete, Croatia

Services provided

40% Back Office Outsourcing

20% Accounting

20% Ecommerce Marketing +1 service

20% Recruiting

Medium VA Ltd., a Back Office Outsourcing company, provide Back Office Outsourcing and Accounting. They were launched in 2022.
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Top BPO Companies in Croatia

List of the Top Croatia BPO Services

Reviews mention Helpful

Customer Support for Marketing & Advertising Company

Customer Support for Marketing & Advertising Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Transcription Services for Consumer Credit Reporting Agency

Market Research & Outreach for Equipment Retailer

Data Entry Services for M&A Advisory Firm

Data Entry for Scholarship Fund

Data Mining to Assess Global Pain Landscape

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What Clients Have Said

Industry Experience

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What Clients Have Said

Reviews mention Communicative

Call Center Services for Automotive Services Company

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What Clients Have Said

Reviews mention Adaptable

Server Development for Software Consultancy Group

Software Development for Security Awareness Training Company

Reviewed 6 times in the past 6 months

Industry Experience

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Reviewed 19 times in the past 6 months

Average Project Cost Breakdown

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Reviews mention Attentive

Call Center Services for Software Company

Reviewed 1 time in the past 6 months

Industry Experience

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HelpSquad is very responsive

Average Project Cost Breakdown

What Clients Have Said

Select VoiceCom is very responsive

Reviews mention Understands their clients' needs

Compliance Implementation for Software Design & Dev Agency

SaaS Inbound & Outreach for Offerwall Provider

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What Clients Have Said

Reviews mention Detail-oriented

Sales & Customer Service Outsourcing for Transportation Co

Reviewed 3 times in the past 6 months

Average Project Cost Breakdown

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Reviews mention Open to feedback

BPO Services for E-Commerce Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviewed 3 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Big Outsource is responsive

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Remote Team Solutions is very responsive

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

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List of the Top 2 Croatia BPO Services

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