Top Call Center Services & Voice Services in Zagreb
19 Companies
List of the Top Zagreb Call Center Companies & Voice Services
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$1,000+< $25 / hr1,000 - 9,999Serves Zagreb, CroatiaServices provided
25% Call Center Services55% Customer Service Outsourcing15% Back Office Outsourcing +1 service5% Data Annotation ServicesSee all 75 projectsSupportYourApp specializes in Contact Center Services, offering 24/7 customer support, multilingual communication, and scalable solutions. Reviewers consistently highlight their flexibility, professional communication, and ability to meet clients’ operational needs. Approximately 90% of reviews praise their responsiveness and dedication, with many emphasizing their effective project management and commitment to improving customer care services.
29 of 32 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 32 ReviewsCall Center Services PROJECT HIGHLIGHT
Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend SupportYourApp for their cost-effectiveness and the value they provide. Multiple reviews highlight that the pricing aligns well with budgets, leading to strong partnerships. For instance, one client noted the 'good value for cost' and another emphasized 'pricing fit our budget.' Overall, the sentiment is overwhelmingly positive, with numerous clients expressing satisfaction with the quality of service relative to the investment, indicating a strong return on investment.Was this helpful?
More responsive than most other service providers
Get in TouchSupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (3)Beograd, Serbia
Milutina Milankovića 9ž
Beograd, Serbia 1107010 - 15
$1,000+< $25 / hr1,000 - 9,999Serves Zagreb, CroatiaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Proactive
The feedback regarding Hugo's proactive approach is overwhelmingly positive. Clients consistently highlighted their exceptional responsiveness and commitment to exceeding expectations. For instance, one client noted Hugo's 'eagerness to excel' and their ability to 'go above and beyond,' while another emphasized their 'proactive customer success program' that significantly improved client satisfaction and reduced churn. Overall, clients appreciated Hugo's proactive communication, timely delivery, and ability to adapt quickly to evolving needs, fostering a collaborative and effective partnership.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Customer Support for Marketing & Advertising Company
5.0 Aug 28, 2023Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
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Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
Read Full Review -
CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
Read All ReviewsSelect Industry to see insights
Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
See All Locations (2)Lagos, Nigeria
2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215$1,000+< $25 / hr250 - 999Serves Zagreb, CroatiaServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Proactive
Clients consistently express a positive sentiment regarding Simply Contact's proactive approach. Feedback highlights their responsiveness and adaptability, with one client noting their "proactive communication" that ensures a smooth workflow. Another client praised their ability to suggest improvements and innovations, stating it was "truly impressive." Overall, Simply Contact is recognized for their commitment to delivering tailored solutions and maintaining high-quality service across various projects, leaving clients fully satisfied with their engagement.-
Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023The collaboration with Simply Contact led to a significant improvement in our customer service metrics. Their proactive approach in suggesting improvements and innovations to enhance customer experience stood out. Simply Contact showcased outstanding project management throughout our collaboration.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality. Simply Contact exhibited exemplary project management skills.
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Call Center Services for Wheelchair Rental System
4.5 May 1, 2023Simply Contact's transparent work process allows us to monitor performance closely, and their proactive communication ensures a smooth workflow throughout the project. The collaboration between our teams is seamless and highly effective. Simply Contact's dedication to quality and cost-efficiency is truly remarkable.
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Customer Support for Music Distribution Company
5.0 Apr 26, 2023They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues. Simply Contact's dedication to understanding our business and providing tailored solutions that cater to our unique needs has been invaluable.
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Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
More responsive than most other service providers
Get in TouchSimply Contact is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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Significo
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$1,000+$25 - $49 / hr50 - 249Zagreb, CroatiaServices provided
40% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +1 service10% Customer Service OutsourcingSee all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
Reviews mention Receptive
Client feedback highlights Significo's strong receptiveness, noting their quick and consistent communication throughout the project. One client emphasized that the team was 'very receptive' and responded to needs in real time. Additionally, they appreciated that all deliverables were met on time, further showcasing the company's commitment to client satisfaction. Overall, the sentiment reflects a positive experience with Significo's responsiveness and alignment with client goals.-
Call Center Services for Automotive Services Company
5.0 Jun 26, 2025They were very receptive and consistent with their communication. If there are, they respond in real time and quick.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.Was this helpful?
More responsive than most other service providers
Get in TouchSignifico is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
3 of 3 Zagreb-based reviews are 5 stars$10,000 – $49,000 avg. project cost for Call Center Services services in ZagrebRead All ReviewsZagreb-based Call Center Services project highlight
Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read moreWas this helpful?
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$1,000+$50 - $99 / hr2 - 9Zagreb, Croatia
Services provided
17% Conversion Optimization17% Email Marketing17% Pay Per Click +3 services17% Sales Outsourcing16% Mobile & App Marketing16% Social Media MarketingSee all 7 projectsReadyScale is a versatile business development and compliance consultancy specializing in GDPR compliance, CRM setup, and growth strategy optimization. Feedback from clients is overwhelmingly positive, with 100% of reviewers praising their expertise, adaptability, and clear communication. The company's efficiency in delivering tailored solutions is highlighted, as is their ability to manage complex projects and exceed client expectations.
Reviews mention Team players
Clients consistently describe ReadyScale as a highly collaborative and responsive team, noting their effective communication and alignment throughout projects. One client emphasized that ReadyScale felt like an in-house team due to their dedication and structured approach. They maintained regular meetings and timely responses, which fostered a seamless workflow. Overall, the sentiment reflects strong appreciation for ReadyScale's teamwork and commitment to client success.-
Business Consulting for Work & Travel Community
5.0 Dec 27, 2021I think the fact that it felt like they were in-house team. They really stick to their main tenets: stubbornness, analytical mindset, and growing with structure - they push through any encountered roadblocks, has a data-driven approach, and all of their efforts are carefully planned and communicated with us. They even educated my team on business development methodologies.
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Industry Experience
ReadyScale demonstrates expertise in the Software and Med-Tech industries, where they effectively implement solutions for GDPR compliance, business development, and CRM optimization. Clients commend their adaptability, deep industry knowledge, and efficient project management, leading to significant revenue growth and operational improvements. Overall sentiment indicates strong satisfaction across industries, highlighting ReadyScale's ability to enhance business strategies and drive success, making them a suitable partner for software and IT agencies.
Read All ReviewsSelect Industry to see insights
Software Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ReadyScale's strong value for money, with one reviewer noting it as a key reason for their selection. Feedback indicates that the company's pricing aligns well with the quality of services provided, as evidenced by significant project outcomes like increased revenue and lead generation. Another client emphasized that ReadyScale's fair pricing led to remarkable business development results. Overall, the sentiment is positive, reflecting satisfaction with both cost and value delivered.Was this helpful?
View projects from:
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UndisclosedUndisclosed10,000+Zagreb, Croatia
Services provided
30% Call Center Services20% AI Development20% HR Consulting +3 services10% Customer Service Outsourcing10% Digital Strategy10% RecruitingFounded in 2007, Mplus is a call center company. Their team provides Call Center Services and Artificial Intelligence.
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$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Services provided
80% Sales Outsourcing20% Business ConsultingOB2B is a small Sales Outsourcing company. Founded in 2013, the team specializes in Sales Outsourcing and Business Consulting.
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UndisclosedUndisclosed250 - 999Zagreb, Croatia
Services provided
10% Call Center Services80% Customer Service Outsourcing10% Sales OutsourcingHeloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Zagreb, Croatia
Services provided
60% Call Center Services20% Back Office Outsourcing20% Customer Service OutsourcingECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
Read moreSee All Locations (2)Zagreb, Croatia
Ulica grada Vukovara 284
Zagreb, Croatia 10000151 - 200
+385.1202.3600
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UndisclosedUndisclosed50 - 249Zagreb, Croatia
Services provided
100% Call Center ServicesProCall is a midsize answering service headquartered in Zagreb, Croatia. The team focuses on Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Services provided
30% Call Center Services20% Customer Service Outsourcing20% Marketing Strategy +2 services20% Sales Outsourcing10% Direct MarketingPhone answering service M+ Group is headquartered in Zagreb, Croatia. Established in 2007, the team specializes in Call Center Services and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Zagreb, Croatia
Services provided
50% Call Center Services20% Web Design20% Web Development +1 service10% Search Engine OptimizationSmall telephone answering service Dekada Komunikacije, is in Zagreb, Croatia. Their services include Call Center Services and Web Design.
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$10,000+< $25 / hr10 - 49Zagreb, Croatia
Services provided
25% Call Center Services55% Customer Service Outsourcing20% Back Office OutsourcingCoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
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$10,000+Undisclosed2 - 9Zagreb, Croatia
Services provided
20% Call Center Services20% Business Consulting20% Digital Strategy +3 services20% Public Relations10% Branding10% Customer Service OutsourcingPR agency EQUESTRIS specializes in Public Relations and Digital Strategy. They are headquartered in Zagreb, Croatia.
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$1,000+$100 - $149 / hr2 - 9Zagreb, Croatia
Services provided
20% Custom Software Development20% Mobile App Development20% Web Development +6 services15% Sales Outsourcing5% Business Consulting5% Corporate Training & Coaching5% Product Design5% UX/UI Design5% Web DesignIn Zagreb, Croatia, Lighthouse Advisory is a custom software development firm. They provide Custom Software Development and Web Development.
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UndisclosedUndisclosed2 - 9Zagreb, Croatia
Services provided
10% Call Center Services40% IT Managed Services30% Back Office Outsourcing +2 services10% Customer Service Outsourcing10% Sales OutsourcingFounded in 1992, GELD DATA d.o.o. Is a small IT managed services company in Zagreb, Croatia. Their team offers IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Zagreb, Croatia
Services provided
20% Back Office Outsourcing20% Ecommerce Marketing20% Sales Outsourcing +4 services10% Branding10% Business Consulting10% Corporate Training & Coaching10% Web DesignBased in Zagreb, Croatia, Virtual Office is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Varaždin, Croatia
Services provided
20% Call Center Services20% IT Strategy Consulting20% Marketing Strategy +3 services20% Staffing10% Back Office Outsourcing10% Customer Service OutsourcingCity Connect is a Marketing Strategy company. Located in Varaždin, Croatia, their team focuses on Marketing Strategy and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49Velika Gorica, Croatia
Services provided
60% Call Center Services30% Sales Outsourcing10% Customer Service OutsourcingTroha Infinitus is a Velika Gorica, Croatia-based phone answering service. They specialize in Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Services provided
54% Call Center Services36% Customer Service Outsourcing10% Market ResearchTango Komunikacije is an answering service company. Headquartered in Zagreb, Croatia, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Services provided
50% Call Center Services50% Customer Service OutsourcingPhone answering service and Customer Service Outsourcing company Echo was founded in 2001. The company offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Varaždin, Croatia
Services provided
30% Call Center Services35% Web Design20% Marketing Strategy +1 service15% TranslationHeadquartered in Varaždin, Croatia, Valdez Business Services is a small web design agency. Their services include Web Design and Call Center Services.
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Focus (x-axis)
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List of the Top 2 Zagreb Call Center Companies & Voice Services
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$1,000+$25 - $49 / hr50 - 249Zagreb, Croatia
Ability to deliver
30.2/40.016.8/20 Reviews7.8/10 Clients & Experience5.6/10 Market PresenceService focus
40% Call Center Services60% Other -
$1,000+$50 - $99 / hr2 - 9Zagreb, Croatia
Ability to deliver
26.5/40.016.6/20 Reviews5.3/10 Clients & Experience4.6/10 Market PresenceService focus
17% Sales Outsourcing83% Other -
UndisclosedUndisclosed10,000+Zagreb, Croatia
Ability to deliver
6.7/40.00/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
UndisclosedUndisclosed250 - 999Zagreb, Croatia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Boston, MA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
UndisclosedUndisclosed50 - 249Zagreb, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services20% Sales Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Zagreb, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+< $25 / hr10 - 49Zagreb, Croatia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Call Center Services75% Other -
$10,000+Undisclosed2 - 9Zagreb, Croatia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$100 - $149 / hr2 - 9Zagreb, Croatia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
UndisclosedUndisclosed2 - 9Zagreb, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Zagreb, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Varaždin, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$25 - $49 / hr10 - 49Velika Gorica, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services30% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr10 - 49Zagreb, Croatia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
54% Call Center Services46% Other
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