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Top Answering Service for Gaming Companies

Ratings Updated: April 2, 2026

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13 Leaders 15 Contenders

36 Companies

Industry: Gaming

Inbound Services: Answering services

Top Answering Service for Gaming Companies

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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This provider is fluent in 2 languages:

English

Spanish

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SupportYourApp

4.8 81 reviews

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Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Wilmington, DE

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% AI Agents +2

15% Back Office Outsourcing

5% Data Annotation Services

Focus Areas

45% Answering services

45% Virtual receptionist

10% Inbound appointment scheduling

SupportYourApp is a versatile provider of Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Telephonic Support. Across numerous reviews, SupportYourApp is consistently praised for its flexibility, professionalism, and ability to scale services rapidly. Approximately 100% of reviewers commend its value for cost, while many highlight its effective project management and dedication to meeting client needs.

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Reviews mention Knowledgeable
Clients consistently praise SupportYourApp for their knowledgeable staff, highlighting their ability to provide high-level, personalized support. One client noted the impressive performance of their support representatives, while another emphasized the consultant's dedication and expertise. Feedback reflects a strong sentiment of satisfaction, with clients appreciating the agents' strong technical skills and responsiveness, contributing to improved customer satisfaction and retention rates across various projects.

Customer Support for Computer Software Company

5.0 May 28, 2021

Polite, responsive and knowledgeable L1 support is a huge plus for our company. Users feel (and are!) taken care of in a timely manner, and respond very positively to that high level of customer care. The involvement of agents is simply outstanding. Our goal was to cover L1 support, but thanks to the strong technical skills of the agents SupportYourApp assigns to our project, L2 tech support is largely covered as well.
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11 of 14 reviews are 5 stars

1 new review for Call Center Services services

$200,000 – $999,999 avg. project cost

Reviewed 14 times in the past 6 months
In the last six months, client feedback on SupportYourApp has been predominantly positive, highlighting their operational excellence and strong customer-centric approach. Clients noted fast response times, high customer satisfaction, and effective project management. For instance, one client praised their ability to reduce backlog and improve operational efficiency, while another emphasized their flexibility in scaling support. However, one review expressed disappointment with service ownership and accountability, indicating a need for improvement in these areas.
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3 of 4 Answering services reviews are 5 stars

1 new review for Answering services in past 6 months

$50,000 – $199,999 avg. project cost

Answering services Experience

Overall, SupportYourApp has received positive feedback for its answering services, with 80% of reviewers expressing satisfaction. Key strengths include 24/7 support, effective communication, and a proactive approach to problem-solving. Clients highlighted the team's dedication and quick response times, resulting in improved customer satisfaction and streamlined support processes. Notably, 60% of clients praised the quality of support and responsiveness, while only 10% noted areas for improvement, primarily focused on further enhancing customer data accuracy.
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Average Project Cost Breakdown

$10,000 to $49,000 (19) $50,000 to $199,999 (11) Less than $10,000 (7) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive SupportYourApp as offering good value for money, with many highlighting their pricing as fitting within budget constraints. Positive feedback includes remarks on their responsiveness and ability to handle high volumes of support tickets efficiently. For instance, one client noted a significant reduction in response times and improved customer satisfaction after engaging SupportYourApp. However, there were also concerns regarding ownership and accountability in some cases, indicating a need for improvement in service consistency.
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SummitNext

4.7 5 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Call Center Services

25% Customer Service Outsourcing

20% AI Development +3

20% Sales Outsourcing

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

50% Answering services

40% Virtual receptionist

10% Inbound appointment scheduling

SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

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Industry Experience

SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.
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Financial services eCommerce Consulting

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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More responsive than most other service providers

SummitNext is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Malaysia (3) Taiwan (1) Singapore (1)

This provider is fluent in 11 languages:

Mandarin

English

Russian

Japanese

Korean

Cantonese

Tamil

Urdu

Ukrainian

Thai

Filipino

This provider is available in 1 time zone:

Universal Coordinated Time (UTC)

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Mercatus

4.8 22 reviews
Verified

$5,000+

< $25 / hr

50 - 249

Sofia, Bulgaria

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% IT Staff Augmentation

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Mercatus is a company specializing in Contact Center Services, providing Customer Support Services, Inbound Call Center, and Telephonic Support. The overall feedback from their reviews is predominantly positive, with 75% of clients appreciating their organizational skills, responsiveness, and ability to deliver on time. However, some reviews pointed out areas for improvement in targeted lead generation campaigns.

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0 of 1 Answering services reviews is 5 stars

Less than $10,000 avg. project cost

Answering services Experience

Mercatus has received mixed feedback regarding their Answering services. While 75% of clients reported satisfaction with their cold calling efforts, only 25% were pleased with their LinkedIn campaign, indicating a targeted outreach issue. Clients praised Mercatus for their organization, responsiveness, and efficient project management. However, improvements are needed in ensuring relevant targeting on LinkedIn. Overall, the sentiment is positive, with clients valuing the detailed information provided and recommending Mercatus for future projects.
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2 of 4 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation Services for IT Services Company
5.0 — Mercatus provided lead generation services for an IT services company. The team was responsible for generating leads for in-person events and marketing purposes. Read more
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Industry Experience

Mercatus demonstrates strong expertise in lead generation across diverse industries including Consulting, IT Services, Engineering, Retail, Software, Consumer Products, Construction, and Financial Services. Clients commend their effective communication, project management, and ability to adapt to specific industry needs. Overall sentiment is positive, with notable success in enhancing sales pipelines and client engagement, particularly in IT and Consulting. Potential clients in these sectors may find Mercatus to be a suitable partner for their lead generation and outreach initiatives.
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Information technology Consulting IT Services Engineering Retail Software Consumer Products Construction Manufacturing Human Resources Financial services

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Bulgaria (17) Romania (2) Estonia (1) Spain (1)

This provider is fluent in 24 languages:

English

Spanish

Arabic

Russian

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Romanian

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This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

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ExpertCallers

4.8 18 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

10% Business Consulting

10% Customer Service Outsourcing +5

10% Sales Outsourcing

5% Back Office Outsourcing

5% Email Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Market Research

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

ExpertCallers is a company specializing in Contact Center Services, offering comprehensive solutions such as Customer Support Services, Inbound and Outbound Call Center operations, and Telemarketing Services. Across reviews, 100% of clients noted improved response times and reduced missed calls, with 92% appreciating their professionalism and brand representation. Many reviews (78%) highlighted enhanced customer satisfaction and increased business opportunities.

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Reviews mention Adaptable
Overall sentiment regarding ExpertCallers' adaptability is highly positive. Clients highlighted their team's ability to swiftly adjust to changing requirements, as noted in the feedback: 'They quickly adapted to our workflow and requirements' and 'Their reliability and ability to quickly adapt to new tasks impressed us.' This adaptability contributed to improved project management and timely task delivery, reinforcing ExpertCallers' effectiveness in meeting diverse client needs.

Virtual Assistant Services for Digital Business

4.0 Mar 14, 2026

Their reliability and ability to quickly adapt to new tasks impressed us. The experience was very good overall, and only minor improvements in task reporting could help.
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Call Center Services for Auto Detailing Company

4.5 Mar 19, 2026

Project management was smooth and well-coordinated. The team was responsive, organized, and consistently delivered tasks on time. Communication was clear, and they quickly adapted to our workflow and requirements.
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Call Center Services for Construction Company

4.5 Mar 23, 2026

Project management was smooth and reliable. The team consistently delivered on time, maintained clear communication, and adapted quickly to our requirements without any delays.
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5 of 10 Call Center Services reviews are 5 stars

10 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Childcare Center
4.5 — ExpertCallers provided call center services for a childcare center. The team managed inbound calls, responded to inquiries about enrollment and programs, scheduled visits, and maintained Read more
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Industry Experience

ExpertCallers has demonstrated expertise across various industries including Automotive, Home Services, Education, Construction, Financial Services, and Non-profit. Clients noted their strengths in managing customer inquiries, improving response times, and enhancing overall client satisfaction. The overall sentiment reflects positive reviews, highlighting their professional communication and reliable support, making them suitable for companies seeking effective customer service and lead management solutions.
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Home Services Contracting Business services Electric Financial services Non-profit Information technology Construction Education Automotive Other industries

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United States (7) Poland (4) Canada (1)

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Aidey

5.0 32 reviews

$1,000+

< $25 / hr

10 - 49

Manila, Philippines

Services provided

15% Call Center Services

75% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

100% Answering services

Aidey is a company specializing in Contact Center Services, providing solutions in Customer Support, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight Aidey's efficiency in reducing response times by up to 90% and improving customer satisfaction scores by up to 19%. Clients commend their proactive management, emotional intelligence, and ability to integrate seamlessly with internal operations. Overall, feedback is overwhelmingly positive, with no significant negative remarks noted.

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14 of 14 Call Center Services reviews are 5 stars

9 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Mobile Banking Company
5.0 — Aidey provided customer support services for a mobile banking company. They handled the Tier 1 support line, dealing with password resets, how-to questions, KYC follow-ups, and suspicious behavior Read more
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Industry Experience

Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.
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Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

What Clients Have Said
Client feedback consistently highlights Aidey’s competitive pricing and strong value for money. Multiple reviews noted that Aidey’s costs fit within clients' budgets while delivering high-quality service, with one client stating they received 'good value for cost.' Additionally, measurable outcomes, such as improved customer satisfaction and reduced operational times, further affirm the perceived value of Aidey's services, making them a preferred choice for many businesses.
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IdeasUnlimited

4.9 95 reviews

$1,000+

< $25 / hr

50 - 249

Sugar Land, TX

Services provided

20% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

10% Transcription

10% Translation

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

IdeasUnlimited is a comprehensive Contact Center Services provider specializing in Customer Support Services, Inbound and Outbound Call Centers, and Telemarketing Services. With approximately 90% positive feedback, clients consistently praise their flexibility, communication, and ability to integrate with company processes, as evidenced by their successful management of call handling, lead generation, and customer follow-ups. Their professional and responsive service is highly regarded, contributing to improved client satisfaction and business growth for customers.

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5 of 5 reviews are 5 stars

4 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 5 times in the past 6 months
In the past six months, client feedback for IdeasUnlimited has been overwhelmingly positive. Clients praised their responsiveness, flexibility, and commitment to quality service, with specific highlights including a 90% first contact resolution rate and consistent communication. Notably, one client commended their ability to manage increased support volumes during peak times without service drops. Overall, clients reported successful outcomes, improved lead generation, and enhanced customer satisfaction, indicating a strong alignment with their business needs.
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Industry Experience

IdeasUnlimited has received positive feedback across various industries, including Telecommunications, Healthcare, IT, Manufacturing, and Financial Services. Clients commend their professionalism, responsiveness, and ability to adapt to specific needs. In Telecommunications, they helped increase lead generation; in Healthcare, they improved billing efficiency; and in Financial Services, they enhanced customer service operations. Overall, the sentiment is overwhelmingly positive, indicating that IdeasUnlimited is well-suited for businesses seeking reliable support in diverse sectors.
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Human Resources Healthcare Financial services Nonprofit Telecommunications Legal Pharmaceuticals Wellness & Fitness Real estate Food & Beverages Beauty & Cosmetics Gaming Retail Consumer Products Other Industry Advertising & marketing Media Construction IT Services Supply Chain, Logistics, and Transport Hospitality & leisure Manufacturing Business services Medical Software Automotive

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Average Project Cost Breakdown

$10,000 to $49,000 (32) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (3)

What Clients Have Said
Clients consistently express satisfaction with IdeasUnlimited's cost-effectiveness and overall value. Multiple reviews highlight the company's pricing as fitting within budget while delivering quality services. For instance, one client noted, 'Good value for cost,' while another emphasized their 'great culture fit' and 'solid job' in achieving project goals. Overall, the sentiment is positive, with many clients stating that the services provided surpass expectations, making it a worthy investment.
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United States (39) Switzerland (4) England (4) Canada (3) Australia (1) Finland (1) Ireland (1) Poland (1)

This provider is fluent in 3 languages:

English

Spanish

French

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FSPGlobal

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Cluj-Napoca, Romania

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of FSPGlobal highlight their exceptional project management and operational excellence, particularly in customer support services. Clients noted significant improvements in cost efficiency, customer satisfaction, and key performance metrics such as First Contact Resolution rates. One client emphasized FSPGlobal's adaptability to evolving requirements and their effective multilingual support. Overall sentiment is highly positive, with no reported areas for improvement, indicating a strong alignment with client goals and expectations.
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2 of 2 Answering services reviews are 5 stars

1 new review for Answering services in past 6 months

$10,000 – $49,000 avg. project cost

Answering services Experience

FSP Global received overwhelmingly positive feedback for their Answering services, with 95% of reviewers highlighting their expertise in enhancing customer satisfaction through effective communication and multilingual support. Clients noted significant improvements in operational efficiency and customer metrics, such as CSAT and NPS scores. Key strengths included exceptional project management, adaptability to evolving needs, and a commitment to quality service delivery. Overall, clients viewed FSP Global as a valuable partner capable of scaling with their business growth, with no significant areas for improvement identified.
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2 of 2 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for Mobile Gaming Company
5.0 — FSPGlobal provides customer support services for a mobile gaming company. The team manages phone lines to address customer inquiries and handles email support through a CRM system. Read more
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Industry Experience

FSP Global has demonstrated strong expertise across multiple industries, including Advertising & Marketing, Gaming, and ICT consultancy. Clients consistently praise their exceptional customer service, multilingual support, and operational efficiency. In the Advertising sector, they excelled in enhancing customer experience and scalability. In Gaming, they achieved significant cost savings and improved customer satisfaction. Overall, sentiment is highly positive, indicating that FSP Global is well-suited for businesses seeking reliable BPO solutions in these sectors.
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Advertising & marketing Consulting Gaming

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Tech Fi Technologies

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Gurugram, India

Services provided

45% Call Center Services

25% Customer Service Outsourcing

15% Content Moderation Services +2

10% Sales Outsourcing

5% Back Office Outsourcing

Focus Areas

45% Answering services

40% Inbound appointment scheduling

15% Virtual receptionist

Tech Fi Technologies is a provider of comprehensive Call Center Services, including Inbound and Outbound Call Center, Telemarketing, and Customer Support Services. The company is praised for its efficiency, cost-effectiveness, and ability to establish rapport across multiple languages. 100% of reviewers highlight their impressive workflow and timely communication, with no areas for improvement noted.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Tech Fi Technologies' reasonable pricing, highlighting affordability as a key benefit. One client noted, "I got good service for website development company in affordable price," indicating satisfaction with both the cost and quality of service. Overall, the feedback suggests that clients appreciate the value provided by Tech Fi Technologies in relation to their pricing.

Web Design & Development Services for HR Platform

5.0 Feb 3, 2020

I got good service for website development company in affordable price, though Tech Fi Technologies.
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2 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Food & Beverage Company
5.0 — Tech Fi Technologies provided call center services for a food and beverage company. Their work focused on reaching out to sales prospects. Read more
Read 2 Reviews

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Industry Experience

Tech Fi Technologies has demonstrated expertise in various industries including Software, Legal, Nonprofit, Healthcare, Real Estate, Consumer Products, and Human Resources. Clients report strong satisfaction with their web development and call center services, noting effective communication, timely delivery, and attention to client feedback. Particularly in sectors like Healthcare and Nonprofits, their impact is seen in enhancing user engagement. Overall, their strengths lie in project management, custom web solutions, and building long-term client relationships across multiple sectors.
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Software Legal Nonprofit Healthcare Real estate Consumer Products Human Resources Other Industry

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India (5) United States (3)

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GotYourBack Support

5.0 9 reviews

$10,000+

< $25 / hr

50 - 249

Stari Bohorodchany, Ukraine

Services provided

20% Call Center Services

50% Customer Service Outsourcing

20% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

100% Answering services

GotYourBack Support is a customer service outsourcing company, providing skilled support agents to address client needs across various industries. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting the team’s professionalism and cultural alignment. Their services consistently enhance customer satisfaction scores and operational efficiency, showcasing their strong adaptability and dedication to client success.

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2 of 2 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, client feedback for GotYourBack Support has been overwhelmingly positive. Reviewers highlighted their strong performance in maintaining high Customer Satisfaction (CSAT) scores and efficient handling of customer inquiries. Both Boom Beauty and Zipify praised the team's professionalism, timely responses, and alignment with brand values. Clients noted significant cost reductions in support without sacrificing quality, with no areas for improvement identified, underscoring their satisfaction with the services provided.
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Industry Experience

GotYourBack Support has demonstrated expertise across various industries, including eCommerce, Software, Gaming, IT Services, and Beauty. Clients commend their responsiveness, professionalism, and ability to maintain high customer satisfaction scores. In eCommerce and Beauty, they excelled in managing customer inquiries and support systems, while in Software and IT Services, their impact on operational efficiency and sales processes was noteworthy. Overall, sentiment is overwhelmingly positive, indicating strong alignment with diverse industry needs.
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Software Gaming IT Services eCommerce Beauty

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight GotYourBack Support's excellent value for money, noting that their pricing aligns well with project budgets while delivering high-quality service. For instance, the CMO of Gismart mentioned that their selection was influenced by 'great value for cost', while the COO of Zipify emphasized consistent high CSAT scores and reduced support costs. Overall, feedback reflects strong satisfaction with the company's pricing relative to the quality of service provided.
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United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)

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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

Varna, Bulgaria

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% IT Managed Services +4

20% Staffing

15% Customer Service Outsourcing

10% IT Staff Augmentation

5% Recruiting

Focus Areas

50% Answering services

40% Virtual receptionist

10% Inbound appointment scheduling

Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

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Reviews mention Communicative
Customer Umbrella has consistently received high praise for their communicative approach, with clients highlighting their flawless communication and prompt responses to inquiries. One client noted, 'Communication was flawless, and they had a thorough understanding of our requirements and priorities,' while another emphasized their 'excellent communication skills and a thorough comprehension of our requirements.' Overall, the sentiment reflects a strong appreciation for their proactive and effective communication, which significantly contributed to successful collaborations.

Customer Support Services for Sports Betting & Gambling Firm

5.0 Mar 3, 2024

The cooperation between our team and theirs was extremely effective. Communication was flawless, and they had a thorough understanding of our requirements and priorities. Their prompt response to our inquiries, as well as their forward-thinking approach to problem solving, contributed to a successful collaboration.
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Back Office Support for Photo Organization Platform

5.0 Mar 1, 2024

Our team and theirs worked together in a very efficient manner. They showed a thorough awareness of our safety and compliance requirements and had flawless communication. We had a successful working relationship because of their prompt response to our questions and proactive problem-solving.
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Back Office Outsourcing for Electronics Manufacturer

5.0 Feb 28, 2024

There was a very efficient collaboration between our team and theirs. They showed a thorough awareness of our repair service specifications and client expectations, and communication was easy. We had a successful working relationship because of their prompt reply to our questions and effective handling of scheduling conflicts.
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Customer Support Services for Gaming Machines Company

5.0 Feb 17, 2024

They have fantastic communication skills and were very aware of our needs and priorities. Working with them was a genuine team effort because they were fast to handle any concerns and receptive to our suggestions.
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Back Office Outsourcing for Gaming Company

5.0 Feb 9, 2024

Our teams' collaboration was very productive. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems.
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3 of 4 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support Services for Sports Betting & Gambling Firm
5.0 — Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email Read more
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Industry Experience

Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.
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Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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vlbpo cx

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Kingston, Jamaica

Services provided

35% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

40% Answering services

40% Inbound appointment scheduling

20% Virtual receptionist

vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.

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Industry Experience

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

20% Call Center Services

40% Content Moderation Services

40% Customer Service Outsourcing

Focus Areas

75% Answering services

25% Virtual receptionist

Conectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for AI Computing Company
4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read more
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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

20% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

40% Answering services

40% Inbound appointment scheduling

20% Virtual receptionist

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

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2 of 2 Answering services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Answering services Experience

The Agentsy BPO has received overwhelmingly positive feedback for their Answering services, with clients reporting a 300% increase in membership and 100% growth in bookings and revenue. Additionally, 100% of reviews praise their strong communication, cultural fit, and consistent delivery of results. Clients express high satisfaction and loyalty, indicating no significant areas for improvement. Overall sentiment reflects a professional and effective partnership, contributing significantly to clients' business success.
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Industry Experience

The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.
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Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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Digital Hearts Co., Ltd.

Not yet reviewed

Undisclosed

$25 - $49 / hr

1,000 - 9,999

Seoul, South Korea

Services provided

20% Call Center Services

25% Translation

20% Customer Service Outsourcing +9

10% Custom Software Development

10% Web Design

5% Advertising

5% Cybersecurity

1% Graphic Design

1% Mobile App Development

1% Other Design

1% Other Digital Marketing

1% Social Media Marketing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Digital Hearts Co., Ltd., a Translation company, was founded in 2001. The company offers Translation and Call Center Services.
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Pure Moderation

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Hoang Mai, Vietnam

Services provided

22% Call Center Services

20% Application Testing

20% Back Office Outsourcing +3

18% Customer Service Outsourcing

10% Mobile App Development

10% Web Design

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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Centro

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Winchester, VA

Services provided

15% Call Center Services

30% HR Outsourcing

15% Customer Service Outsourcing +5

10% CRM Consulting and SI

10% IT Managed Services

10% Sales Outsourcing

5% Back Office Outsourcing

5% ERP Consulting and SI

Focus Areas

60% Answering services

40% Inbound appointment scheduling

Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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Covalen

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Dublin, Ireland

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Focus Areas

100% Answering services

Founded in 1989, Covalen is a call center service. The team offers Call Center Services and Back Office Outsourcing and is based in Dublin, Ireland and Budapest, Hungary.
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Intercom Nigeria

Not yet reviewed

$100,000+

< $25 / hr

50 - 249

Ikeja, Nigeria

Services provided

40% Call Center Services

20% Unified Communications Consulting & SI

10% CRM Consulting and SI +3

10% Customer Service Outsourcing

10% IT Managed Services

10% Sales Outsourcing

Focus Areas

65% Answering services

25% Inbound appointment scheduling

10% Virtual receptionist

Intercom Nigeria, a phone answering service, is based in Ikeja, Nigeria and FCT, Nigeria. They provide Call Center Services and unified communications consulting & SI and were established in 2010.
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euroanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

30% Call Center Services

30% Customer Service Outsourcing

15% IT Managed Services +3

10% Back Office Outsourcing

10% Staffing

5% Recruitment Process Outsourcing

Focus Areas

75% Answering services

25% Inbound appointment scheduling

Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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Mercier Consultancy

Not yet reviewed

$10,000+

$25 - $49 / hr

1,000 - 9,999

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Business Consulting +1

25% Customer Service Outsourcing

Focus Areas

55% Answering services

30% Inbound appointment scheduling

15% Virtual receptionist

Business Consulting company Mercier Consultancy is located in Athina, Greece and Bruxelles, Belgium. Their services include Business Consulting and Call Center Services.
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Hokori Global

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Noida, India

Services provided

20% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

Hokori Global , a Customer Service Outsourcing company, is based in Noida, India. Their services include Customer Service Outsourcing and Call Center Services.
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Fulfillment for Europe

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Services provided

10% Call Center Services

50% Fulfillment

20% Freight forwarding +2

10% Logistics & Supply Chain Consulting

10% Supply Chain Management

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Fulfillment company Fulfillment for Europe was established in 2010. Located in Waterford, Ireland and Leers, France, the team provides Fulfillment and Freight forwarding.
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Hoory AI

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Services provided

30% Call Center Services

40% Generative AI

30% Customer Service Outsourcing

Focus Areas

40% Answering services

30% Inbound appointment scheduling

30% Virtual receptionist

Generative AI company Hoory AI was established in 2019. The midsize team focuses on Generative AI and Call Center Services.
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Backend Communications

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Services provided

50% Call Center Services

40% Back Office Outsourcing

10% Social Media Marketing

Focus Areas

35% Answering services

50% Inbound appointment scheduling

15% Virtual receptionist

Backend Communications is a phone answering service. Launched in 2020, the firm focuses on Call Center Services and Back Office Outsourcing.
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A.R.C.E. Contact Center

5.0 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

57% Answering services

29% Inbound appointment scheduling

14% Virtual receptionist

A.R.C.E. Contact Center is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center support. Reviews highlight their cost-effectiveness, timely support, and impressive flexibility, with 100% satisfaction reported by at least one client. Over 70% of clients preferred their telephonic support solutions, underscoring their strong customer care services. However, some feedback suggests improvement in English proficiency could enhance service quality further.

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Reviews mention Unique expertise
Client feedback highlights A.R.C.E. Contact Center's unique expertise in delivering multilingual customer support and maintaining high performance despite challenging circumstances. A Wargaming representative commended their unwavering commitment and exceptional services, while a BlaBlaCar manager noted their flexibility and ability to manage increased call volumes during crises. Overall, clients express strong satisfaction with A.R.C.E.'s professionalism, timely responses, and dedication to achieving set KPIs, indicating a positive sentiment regarding their expertise.

Customer Support Services for Game Developer

5.0 Apr 10, 2023

The unwavering commitment, expertise, and exceptional services of A.R.C.E. Contact Center have been paramount in delivering an unparalleled gaming experience to our players. Their professionalism and timely responses have enabled us to work collaboratively, and their transparency in communication is noteworthy.
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4 of 4 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Visa Outsourcing Company
5.0 — A.R.C.E. Call Center provides call center support for a visa outsourcing company. They're tasked with providing call, email, and chat support to customers. Read more
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Industry Experience

A.R.C.E. Contact Center demonstrates strong expertise across diverse industries, including Gaming, IT Services, Financial Services, and Transportation. Clients appreciate their multilingual support, reliability, and flexibility, particularly in high-pressure situations like the pandemic and geopolitical crises. Positive feedback highlights their ability to fulfill complex project requirements, achieve high KPIs, and maintain timely communication. Potential clients in these sectors can expect a dedicated partner with a proven track record of delivering quality customer support and tailored solutions.
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Gaming IT Services Financial services Transportation

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England (2) Cyprus (1) Poland (1) Ukraine (1)

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Vision Sync Solutions

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Services provided

50% Call Center Services

50% Accounting

Focus Areas

25% Answering services

45% Virtual receptionist

30% Inbound appointment scheduling

Midsize Accounting and answering service Vision Sync Solutions, is in Newark, Delaware and Bengaluru, India. Their services include Accounting and Call Center Services.
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Ant Marketing

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Sheffield, England

Services provided

50% Call Center Services

30% Customer Service Outsourcing

20% Sales Outsourcing

Focus Areas

83% Answering services

17% Inbound appointment scheduling

Ant Marketing is a telephone answering service. Founded in 1989, the firm provides Call Center Services and Customer Service Outsourcing.
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CoreX

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

Zagreb, Croatia

Services provided

25% Call Center Services

55% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

60% Answering services

20% Inbound appointment scheduling

20% Virtual receptionist

CoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
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BSG

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Services provided

10% Call Center Services

10% Blockchain Marketing

10% Customer Service Outsourcing +7

10% Cybersecurity

10% Direct Marketing

10% Ecommerce Marketing

10% Email Marketing

10% IT Managed Services

10% Other Marketing

10% Robotics Process Automation

Focus Areas

50% Answering services

50% Virtual receptionist

BSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.

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Nexis Solutions Group

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Services provided

35% Call Center Services

15% Back Office Outsourcing

10% Benefits Administration +4

10% Data Annotation Services

10% HR Outsourcing

10% Sales Outsourcing

10% Staffing

Focus Areas

35% Answering services

40% Inbound appointment scheduling

25% Virtual receptionist

Nexis Solutions Group is a phone answering service. Headquartered in Ciudad de Guatemala, Guatemala, the agency offers Call Center Services and Back Office Outsourcing.
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Supportable

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Services provided

20% Call Center Services

25% Sales Outsourcing

15% Customer Service Outsourcing +4

10% Back Office Outsourcing

10% E-Commerce Development

10% IT Staff Augmentation

10% Web Design

Focus Areas

50% Answering services

50% Virtual receptionist

Supportable is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Sales Outsourcing and is in Bakı, Azerbaijan.
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Office Link

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Crewe , England

Services provided

50% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing +1

10% Back Office Outsourcing

Focus Areas

67% Answering services

33% Virtual receptionist

Launched in 1994, Office Link is a small telephone answering service in Crewe , England. Their team focuses on Call Center Services and Sales Outsourcing.
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Talent Trellis

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Lahore, Pakistan

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +2

20% Executive Search

20% Staffing

Focus Areas

35% Answering services

40% Virtual receptionist

25% Inbound appointment scheduling

Call center service Talent Trellis is headquartered in Toronto, Canada and Lahore, Pakistan. The team focuses on Call Center Services and Back Office Outsourcing.
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ChatOutsource

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

10% Call Center Services

70% Customer Service Outsourcing

20% Sales Outsourcing

Focus Areas

100% Answering services

ChatOutsource, a midsize Customer Service Outsourcing company, is in San Diego, California. The team offers Customer Service Outsourcing and Sales Outsourcing.
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Beijing Sobot Technologies Co., Ltd

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Beijing, China

Services provided

35% Call Center Services

35% AI Agents

30% AI Consulting

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Beijing Sobot Technologies Co., Ltd is a telephone answering service. Located in Beijing, China, the company was founded in 2014. Their services include Call Center Services and AI Agents.
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Dalerio Consulting

5.0 12 reviews

$1,000+

< $25 / hr

50 - 249

Durrës, Albania

Services provided

30% Call Center Services

50% Customer Service Outsourcing

10% Sales Outsourcing +1

10% Search Engine Optimization

Focus Areas

43% Answering services

43% Virtual receptionist

14% Inbound appointment scheduling

Dalerio Consulting is a customer support and telemarketing services provider specializing in contact center solutions, including inbound and outbound call center services, telephonic support, and customer care services. Across multiple reviews, clients consistently commend Dalerio Consulting for their flexibility, responsiveness, and ability to deliver results independently, with 100% of the feedback being positive and highlighting their impressive project management and communication capabilities.

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Industry Experience

Dalerio Consulting has demonstrated strong expertise in various industries, including Business Services, Software, HVAC, Construction, Education, Gambling, Nonprofit, Media, and Utilities. Clients noted their responsiveness, quality of service, and ability to deliver results, such as increased productivity, improved customer support, and successful website optimization. Overall sentiment across industries is positive, highlighting Dalerio's adaptability and effectiveness in meeting specific project goals.
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Business services Software Other Industry Construction Education Gambling Nonprofit Media Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (7) Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Dalerio Consulting as offering excellent value for money, often highlighting their affordability in comparison to competitors. For instance, one client noted that their pricing 'fit our budget,' while another emphasized 'good value for cost.' Overall, clients have reported significant improvements in productivity and cost reductions, reinforcing the sentiment that Dalerio Consulting delivers high-quality services at competitive prices.
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Albania (6) United States (2) Cyprus (1) Italy (1) Switzerland (1)

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$1,000 $1,200 $1,400

Dedicated Customer Support Services
Have one, or a team of experienced, dedicated agents handling the customer support operations of your office.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp

2 Aidey

3 IdeasUnlimited

4 FSPGlobal

5 SummitNext

6 Tech Fi Technologies

7 Mercatus

8 ExpertCallers

9 GotYourBack Support

10 Customer Umbrella

11 vlbpo cx

12 Conectys

13 The Agentsy BPO

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

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Ability to Deliver considers three criteria:

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