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Top BPO Companies in Naperville

Ratings Updated: February 3, 2026

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Naperville, United States

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Unity Communications' reasonable pricing. One client highlighted that the pricing fit their budget and provided good value for the cost, noting it as a key factor in their decision to select Unity over competitors. Additionally, the client appreciated the fair pricing, which contributed to a positive culture fit within their organization. Overall, the feedback indicates satisfaction with the affordability of services provided.

Data Analysis & Management for B2B SaaS Company

5.0 Feb 25, 2025

Unity has been extremely good at communicating throughout the entire process. Pricing is fair and there is peace of mind knowing their hires are being taken care of which in turn leads to a good culture fit within our company.
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Industry Experience

Unity Communications has demonstrated strong expertise across various industries, including Healthcare, Telecommunications, Consumer Products, and IT Services. Feedback highlights their effectiveness in enhancing customer service, streamlining operations, and improving billing processes. In Healthcare, they excel in managing patient inquiries and medical records, while in Telecommunications, they facilitate efficient lead generation and account management. Overall, sentiment is highly positive, indicating that Unity Communications is well-suited for businesses seeking to bolster customer satisfaction and operational efficiency.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (7) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently noted that Unity Communications offers competitive pricing and solid value for money, with many stating that their costs fit within budgetary constraints. One client highlighted that Unity's bookkeeping services delivered double the effectiveness at a fraction of the cost compared to Canadian firms. Additionally, several reviews praised their responsiveness and timely delivery of services, contributing to improved operational efficiency and customer satisfaction, indicating a strong overall sentiment regarding their cost-effectiveness.
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United States (34) Australia (1) Canada (1) Ireland (1)
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Naperville, United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Proactive
The feedback regarding Hugo's proactive approach is overwhelmingly positive. Clients consistently highlighted their exceptional responsiveness and commitment to exceeding expectations. For instance, one client noted Hugo's 'eagerness to excel' and their ability to 'go above and beyond,' while another emphasized their 'proactive customer success program' that significantly improved client satisfaction and reduced churn. Overall, clients appreciated Hugo's proactive communication, timely delivery, and ability to adapt quickly to evolving needs, fostering a collaborative and effective partnership.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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Remote CoWorker

4.8 172 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Naperville, United States

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.

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Reviews mention Timely
Overall, client sentiment regarding timeliness at Remote CoWorker is overwhelmingly positive. Multiple reviews highlight their ability to deliver tasks punctually, with comments such as 'delivered on time' and 'always on time' frequently mentioned. Clients noted the efficiency and responsiveness of their virtual assistants, with one stating, 'They have been timely and responsive to all of my requests.' This consistent feedback reflects a strong emphasis on meeting deadlines and maintaining effective communication.

Back Office Outsourcing for HVAC Co

5.0 Oct 7, 2024

Remote Coworker met and exceeded all expectations, including and especially in regards to timeliness.
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Virtual Assistance for Financial Advisory & Consulting Firm

5.0 Sep 29, 2024

Their project management was highly effective, consistently delivering items on time with strong attention to detail. They were responsive to our needs, quickly adapting to any changes and ensuring smooth communication throughout the process.
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Back Office Outsourcing for Construction Company

5.0 Sep 26, 2024

She has delivered on time and is very responsive and communicative.
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Virtual Assistance & Content Marketing for SaaS Enterprise

4.5 Aug 13, 2024

They delivered on time. They are quick to respond to needs.
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Social Media Marketing & Content Creation for Healthcare Co

5.0 Aug 8, 2024

Nova has delivered items on time.
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Industry Experience

Remote CoWorker has demonstrated expertise across diverse industries including Real Estate, Healthcare, Legal, and Business Services. Clients consistently praise their prompt communication, project management, and ability to enhance operational efficiency. Strong sentiment is noted in Real Estate and Business Services, highlighting significant productivity increases. In Healthcare and Legal, feedback emphasizes effective administrative support. Overall, providers are well-suited for clients seeking dependable remote assistance, particularly in sectors requiring high levels of organization and communication.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (51) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's cost-effectiveness and value for money, with numerous reviews praising their competitive pricing and high-quality service. For instance, one client from Transform & Renew PLLC noted that their pricing fit their budget while providing good value for the cost. Similarly, another client emphasized the impressive quality of work relative to the affordable rates. Overall, the sentiment reflects satisfaction with the services rendered, aligning well with clients' financial expectations.
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United States (106) Canada (3) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)
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TECHSPEED INC

4.9 17 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Naperville, United States

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a business process outsourcing company specializing in data entry, data management, and customer service. Reviews highlight their impressive project management, responsive communication, and high accuracy in data-related tasks. Notably, 100% of reviewers praised their ability to deliver projects on time and their adaptability to client needs, while 0% reported any areas for improvement.

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Reviews mention Well-organized projects
Clients consistently praise TechSpeed LLC for their well-organized project management, highlighting their efficiency and accuracy in handling complex data entry tasks. One client noted that Techspeed completed a challenging project involving nearly 5,000 entries within strict time constraints, emphasizing the team's effective communication and proactive issue resolution. The overall sentiment reflects a high level of satisfaction, with clients commending Techspeed's commitment to perfection and their impressive organizational capabilities.

Data Entry for Scholarship Fund

5.0 Jul 11, 2019

Most impressive is their level of organization and their willingness to tackle the project with an expectation of perfection. They understand that it takes hard work on the front side of a technical data entry project to achieve a successful conclusion. Their level of consistency in being efficient, responsive, and error-free is something to be admired.
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Data Entry & Mobile App Dev for Boutique Design Firm

5.0 Dec 17, 2018

We had a single point of contact who kept things clear and organized.
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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of TECHSPEED INC reflect a strong overall sentiment, highlighting their responsiveness and high-quality service. Clients appreciated the company's ability to deliver accurate and timely results, such as processing over 1,300 time cards weekly and managing extensive product catalogs efficiently. Notably, one review commended their proactive communication and commitment to understanding client needs. Overall, clients expressed satisfaction with the partnership, noting no significant areas for improvement.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and strong value for money. For instance, one client noted that their pricing fit within budget while delivering excellent service. Another emphasized their ability to deliver quality results at a reasonable cost, stating they received top-notch research at an extremely competitive price. Overall, feedback reveals a high satisfaction rate with the cost-effectiveness of their services, coupled with a strong commitment to quality and responsiveness.
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More responsive than most other service providers

TECHSPEED INC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Professional Dynamic Network, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Matteson, IL

Services provided

80% Back Office Outsourcing

10% Recruiting

10% Staffing

Located in Matteson, Illinois, Professional Dynamic Network, Inc. Is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Staffing.
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TelePro Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

20% Call Center Services

20% Fabrication

20% Recruiting +2 services

20% Sales Outsourcing

20% Staffing

TelePro Group, a small telephone answering service, is in Chicago, Illinois. The team offers Call Center Services and Sales Outsourcing.
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What are Featured Providers?

HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Naperville, United States

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Naperville, United States

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention High-quality work
Boldr consistently receives high praise for delivering high-quality work across various projects. Clients commend their outstanding implementation, responsiveness, and ability to meet specific needs. One client highlighted Boldr's 'incredible level' of performance, noting their quick response times and high customer satisfaction ratings. Another client emphasized their effective onboarding processes and the flexibility of Boldr's team, which fosters a strong partnership. Overall, the sentiment reflects strong satisfaction with Boldr's quality of service and operational excellence.

Customer Service for E-Commerce and Consumer Products Co.

5.0 Jul 19, 2022

Boldr, is really performing at an incredible level, with their quality matching their speed. We have weekly calls, reports, and deliverables. We don’t use any platforms or tools. Rather, Boldr. has very sophisticated Excel documents and project trackers that work well for us.
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Venue Processing & Outbound Sales Support for Event Platform

5.0 May 17, 2022

We also do quality scoring and quality checks on Boldr's work. Not only do we measure the number of venues activated within a specific time frame, but we also check to ensure they're activating good quality venues that meet our requirements. Boldr's team captains handle all of our QA — they randomly select venues and check the quality of a large number of them to get a representative data set.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.
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United States (6) Austria (1) Canada (1)

Mérida, Mexico

3F Conexion 60, Calle 60 #346
Mérida, Mexico 97000
151 - 200

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Naperville, United States

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Reliable
Clients consistently describe Big Outsource as a reliable partner, highlighting their proactive communication and timely project management. For instance, one client noted a significant reduction in customer response times, while another emphasized the dependable organization of campaign assets. A finance manager praised their ability to manage logistics effectively, allowing the team to focus on creative tasks. Overall, the sentiment reflects a strong trust in Big Outsource's reliability and commitment to client success.

Call Center Support for Health Consultation Firm

5.0 Jul 19, 2023

Their responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have had increased staffing requirements due to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team.
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Video Editing Support for Real Estate Investment Company

5.0 May 20, 2025

The turnaround time for client projects went from 12 days to about 6, and we stopped missing key client messages or approvals. Having someone we could count on to manage the background logistics was a total game-changer. Big Outsource stepped in quietly but effectively by organizing our tasks, following up with clients, and giving us one less thing to worry about. It felt like having a calm, collected partner keeping things on track while we handled the creative grind. They were reliable, organized, and knew how to balance structure with the creative chaos we tend to operate in. Super responsive and always on it.
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Virtual Assistant Services for Software Company

5.0 Jul 30, 2025

Yes highly reliable and fast. We had a master tracker in Notion that was always up to date. They even created their own process guide to reduce back-and-forth questions.
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Customer Service Outsourcing for Data Platform

5.0 Aug 19, 2025

If you run a lean ecommerce operation and need someone reliable behind the curtain, Big Outsource gives you that peace of mind. It’s the best move we made in Q3.
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Virtual Assistant Services for B2B E-Commerce Platform Co

5.0 Oct 15, 2025

They were very responsive and made sure I always had clear next steps. Weekly check-ins gave me confidence that everything was on track. The reliability they brought to my solo practice gave me a sense of stability that freelancers don’t usually get.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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More responsive than most other service providers

Big Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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All USA Partners, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Broadview, IL

Services provided

50% Call Center Services

20% Advertising

15% Direct Marketing +1 service

15% Fulfillment

All USA Partners, LLC, a phone answering service, is in Broadview, Illinois. The team focuses on Call Center Services and Advertising.
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Inbox Insight

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Schaumburg, IL

Services provided

25% Email Marketing

25% Market Research

25% Sales Outsourcing +1 service

25% Search Engine Optimization

Inbox Insight is a Market Research company. They were launched in 2010, and their services include Market Research and Email Marketing.
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Schaumburg, IL

Woodfield Preserve 10 N. Martingale Road Suite 400
Schaumburg, IL 60173
101 - 150

015084245330

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AVA Recycling Pick Up, Asset Recovery and Shredding

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Oak Park, IL

Services provided

25% Biohazard Cleanup

25% Commercial Property Management

25% Document Digitization & Management +1 service

25% Waste Management

Commercial Property Management company AVA Recycling Pick Up, Asset Recovery and Shredding was founded in 2023. The firm provides Commercial Property Management and Document Digitization &
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Hospice On Call

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

100% Call Center Services

Small phone answering service Hospice On Call, is headquartered in Chicago, Illinois. Their services include Call Center Services.
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Expertek Cyber Solutions Inc.

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Calumet City, IL

Services provided

30% Call Center Services

10% Content Marketing

10% Conversion Optimization +5 services

10% Digital Strategy

10% Other Digital Marketing

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

Expertek Cyber Solutions Inc., a telephone answering service, is located in Calumet City, Illinois. Their services include Call Center Services and Digital Strategy.
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What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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More responsive than most other service providers

TDCX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Singapore (7) Germany (1) Spain (1) United States (1)
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Azimuth, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

40% Call Center Services

20% Accounting

20% HR Consulting +1 service

20% Staffing

Azimuth, LLC is a call center company. The team is headquartered in Chicago, Illinois, and their services include Call Center Services and Accounting.
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Time Technology

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

35% Cloud Consulting & SI

35% Cybersecurity

30% Call Center Services

Time Technology, a cloud consulting & SI company, offers cloud consulting & SI and Cybersecurity. The company is located in Chicago, Illinois.
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Eclipse Telecom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

50% Call Center Services

25% Unified Communications Consulting & SI

15% Cybersecurity +1 service

10% IT Managed Services

Eclipse Telecom is a small answering service in Chicago, Illinois. Their services include Call Center Services and unified communications consulting & SI.
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Chicago Clearing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

50% Back Office Outsourcing

50% Digital Engineering

Chicago Clearing, a small Back Office Outsourcing and Digital Engineering company, is headquartered in Chicago, Illinois. The team specializes in Back Office Outsourcing and Digital Engineering.
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Trademark Leader

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Chicago, IL

Services provided

50% Intellectual Property Law

15% Business Consulting

15% Corporate Law +2 services

10% Business Continuity Management

10% Document Digitization & Management

Trademark Leader is an Intellectual Property Law company. Launched in 2022, the firm is headquartered in Chicago, Illinois. Their services include Intellectual Property Law and Business Consulting.
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Pradica

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oak Brook, IL

Services provided

30% Conversion Optimization

30% Corporate Photography

30% Search Engine Optimization +1 service

10% Sales Outsourcing

Founded in 2005, Pradica is a Conversion Optimization company. The small team focuses on Conversion Optimization and Search Engine Optimization.
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Breaking Blue

Not yet reviewed

$10,000+

$150 - $199 / hr

50 - 249

Chicago, IL

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Breaking Blue is a branding company. The London, England-based firm provides Branding and Call Center Services.
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Chicago, IL

3955 N. Paulina
Chicago, IL 60613
2 - 5

00.1844.815.8713

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Coberon Chronos Group

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Chicago, IL

Services provided

50% IT Managed Services

25% Back Office Outsourcing

13% Staffing +1 service

12% PEO/Employee Leasing

Coberon Chronos Group is an IT managed services company based in Chicago, Illinois. Their services include IT managed services and Back Office Outsourcing.
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Traduccionnow Language Solutions LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Elgin, IL

Services provided

70% Translation

20% Document Digitization & Management

10% Transcription

In Elgin, Illinois, Traduccionnow Language Solutions LLC is a Translation company. The team focuses on Translation and Document Digitization & Management.
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Larson & Associates

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Palatine, IL

Services provided

50% Call Center Services

25% Direct Marketing

25% Social Media Marketing

Founded in 1975, Larson & Associates is a small phone answering service based in Palatine, Illinois. Their team focuses on Call Center Services and Social Media Marketing.
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Policy Claim Management International (PCMI)

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Park Ridge, IL

Services provided

20% Sales Outsourcing

10% API Development

10% BI & Big Data Consulting & SI +6 services

10% Back Office Outsourcing

10% Business Consulting

10% CRM Consulting and SI

10% Conversion Optimization

10% Financial Consulting

10% Market Research

Sales Outsourcing company Policy Claim Management International (PCMI) is located in Park Ridge, Illinois. They provide Sales Outsourcing and Market Research.
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Cybertary Chicago

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

40% Back Office Outsourcing

20% Accounting

20% Graphic Design +1 service

20% Web Design

Back Office Outsourcing company Cybertary Chicago was launched in 2009. The agency specializes in Back Office Outsourcing and Accounting, and is small.
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HKA Staffing Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Glenview, IL

Services provided

50% Staffing

25% Call Center Services

25% Other

HKA Staffing Services is a Staffing and answering service founded in 1986. The team specializes in Staffing and Call Center Services and is in Glenview, Illinois.
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Relevant Elephant

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Winfield, IL

Services provided

10% Content Marketing

10% Email Marketing

10% Marketing Strategy +7 services

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Production

10% Web Design

10% Web Development

Relevant Elephant is a Marketing Strategy company launched in 2014. Headquartered in Winfield, Illinois, the team focuses on Marketing Strategy and Social Media Marketing.
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The Office of Experience

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Chicago, IL

Services provided

25% Branding

25% Product Design

25% UX/UI Design +2 services

13% Sales Outsourcing

12% Call Center Services

The Office of Experience is an UX agency. Located in Chicago, Illinois, the firm was established in 2014. Their services include UX/UI Design and Branding.
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Anvilo Inc.

Not yet reviewed

Undisclosed

$50 - $99 / hr

10 - 49

Oak Park, IL

Services provided

20% Custom Software Development

10% Application Management & Support

10% Application Testing +6 services

10% Document Digitization & Management

10% E-Commerce Development

10% Enterprise App Modernization

10% Mobile App Development

10% Unified Communications Consulting & SI

10% Web Development

Anvilo Inc. Is a software development firm. Established in 2015, the team offers Custom Software Development and unified communications consulting & SI.
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MF Digital Marketing, Inc.

Not yet reviewed

$250,000+

$150 - $199 / hr

2 - 9

Chicago, IL

Services provided

20% Advertising

20% Market Research

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Search Engine Optimization

MF Digital Marketing, Inc. Is an Advertising company. They were launched in 2013, and their services include Advertising and Market Research.
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Bridge Personnel Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Hoffman Estates, IL

Services provided

30% Recruiting

30% Staffing

20% Accounting +2 services

10% Call Center Services

10% Customer Service Outsourcing

Bridge Personnel Services is a Staffing company. The team is based in Hoffman Estates, Illinois, and their services include Staffing and Recruiting.
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Flexible Staffing Services, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lake in the Hills, IL

Services provided

25% Accounting

25% Back Office Outsourcing

25% HR Consulting +1 service

25% Staffing

Headquartered in Lake in the Hills, Illinois, Flexible Staffing Services, Inc. Is a Back Office Outsourcing company. They provide Back Office Outsourcing and Accounting.
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Currence, Inc.

Not yet reviewed

$25,000+

$100 - $149 / hr

10 - 49

Skokie, IL

Services provided

50% Finance & Accounting Outsourcing (FAO)

15% BI & Big Data Consulting & SI

15% Back Office Outsourcing +3 services

10% IT Strategy Consulting

5% Business Consulting

5% Custom Software Development

Currence, Inc., a Finance & Accounting Outsourcing (FAO) company, was founded in 1982. The agency specializes in Finance & Accounting Outsourcing (FAO) and BI & big data consulting & SI.
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Fly High Virtual Services

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Chicago, IL

Services provided

60% Back Office Outsourcing

40% Customer Service Outsourcing

Founded in 2017, Fly High Virtual Services is a small Back Office Outsourcing company located in Chicago, Illinois. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
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Rise25

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Northbrook, IL

Services provided

20% Corporate Training & Coaching

20% Marketing Strategy

20% Sales Outsourcing +3 services

15% Audio Production

15% Financial Consulting

10% Advertising

Marketing Strategy company Rise25 focuses on Marketing Strategy and Corporate Training & Coaching. They were established in 2015.
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Northbrook, IL

450 N. Skokie Blvd, Suite 501 Northbrook
Northbrook, IL 60062
1

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MEGATECSOL Inc.

Not yet reviewed

Undisclosed

$100 - $149 / hr

10 - 49

Des Plaines, IL

Services provided

10% Back Office Outsourcing

10% Blockchain

10% Business Consulting +7 services

10% Custom Software Development

10% E-Commerce Development

10% IT Strategy Consulting

10% Mobile App Development

10% Search Engine Optimization

10% UX/UI Design

10% Web Development

MEGATECSOL Inc. , a SEO services firm, specializes in Search Engine Optimization and UX/UI Design. The firm is in Des Plaines, Illinois.
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Jean Kripton, Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

30% Accounting

30% Back Office Outsourcing

10% HR Consulting +3 services

10% HR Outsourcing

10% Recruiting

10% Staffing

Jean Kripton, Inc., an Accounting company, is based in Chicago, Illinois. Their services include Accounting and Back Office Outsourcing.
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The Office Grapevine

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

60% Back Office Outsourcing

40% Accounting

The Office Grapevine is a Back Office Outsourcing company founded in 2005. Their services include Back Office Outsourcing and Accounting.
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Net Works Consulting Resources

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Chicago, IL

Services provided

40% IT Managed Services

20% Cybersecurity

20% IT Staff Augmentation +2 services

10% Call Center Services

10% Cloud Consulting & SI

Net Works Consulting Resources is a Chicago, Illinois-based IT managed services company. They offer IT managed services and Cybersecurity and were established in 1997.
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Innovative Marketing Solutions Consulting, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Elmhurst, IL

Services provided

30% Branding

30% Fractional CMO Services

20% Marketing Strategy +1 service

20% Sales Outsourcing

Innovative Marketing Solutions Consulting, LLC is a small Elmhurst, Illinois-based branding agency. Their services include Branding and Fractional CMO Services.
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DiSanti, Hicks + Partners

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chicago, IL

Services provided

40% Market Research

30% Back Office Outsourcing

30% Branding

DiSanti, Hicks + Partners is a Market Research company based in Chicago, Illinois. They specialize in Market Research and Branding and were established in 2015.
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AugustIQ Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Schaumburg, IL

Services provided

25% AI Development

25% Back Office Outsourcing

25% Cybersecurity +1 service

25% IT Staff Augmentation

Established in 2018, AugustIQ Consulting is an artificial intelligence firm. Their team provides Artificial Intelligence and Back Office Outsourcing.
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The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Loves Park, IL

Services provided

50% Call Center Services

50% Customer Service Outsourcing

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

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Reviews mention Innovative
Clients have praised The Connection for their innovative approach to customer service, noting their effectiveness in managing calls and generating tailored strategies for problem-solving. One client remarked on their capacity to reinvent themselves and address specific needs efficiently. Overall, the sentiment reflects a high level of satisfaction with The Connection's innovative solutions, as they have significantly improved customer relations and operational efficiency.

Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Its effectiveness, its capacity to reinvent itself, and its capacity to produce before any need.
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Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Select Industry to see insights

Education Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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Loves Park, IL

1975 Harlem Road
Loves Park, IL 61111
50 - 75

815.639.9296

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Arystech

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Glenview, IL

Services provided

30% Cloud Consulting & SI

10% Call Center Services

10% Custom Software Development +6 services

10% E-Commerce Development

10% Enterprise App Modernization

10% IT Managed Services

10% Web Development

5% ERP Consulting and SI

5% IT Strategy Consulting

Arystech is a cloud consulting & SI company launched in 2022. The firm offers cloud consulting & SI and IT managed services.
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ThinkNChange

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Libertyville, IL

Services provided

25% Back Office Outsourcing

10% Custom Software Development

10% Cybersecurity +7 services

10% Enterprise App Modernization

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

5% API Development

5% Other Application Development

5% Other IT Consulting and SI

ThinkNChange, a Back Office Outsourcing company, is in Libertyville, Illinois and Kingston, Jamaica. They focus on Back Office Outsourcing and Cybersecurity.
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ClearEdge

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Chicago, IL

Services provided

20% Branding

20% Fractional CMO Services

20% Public Relations +2 services

20% Recruiting

20% Sales Outsourcing

ClearEdge, a branding agency, focus on Branding and Public Relations. They were founded in 2006.
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Retail & Hospitality Hub

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lake Zurich, IL

Services provided

20% Corporate Training & Coaching

20% Marketing Strategy

20% Performance Marketing +2 services

20% Sales Outsourcing

20% Social Media Marketing

Headquartered in Lake Zurich, Illinois, Retail & Hospitality Hub is a Marketing Strategy company. They focus on Marketing Strategy and Social Media Marketing.
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SMS NA

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Buffalo Grove, IL

Services provided

40% Business Consulting

30% Call Center Services

30% Marketing Strategy

SMS NA is a Business Consulting company based in Buffalo Grove, Illinois. The team offers Business Consulting and Call Center Services.
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ProviNET Solutions

Not yet reviewed

Undisclosed

$100 - $149 / hr

50 - 249

Tinley Park, IL

Services provided

30% Custom Software Development

20% Cloud Consulting & SI

20% IT Managed Services +3 services

10% Back Office Outsourcing

10% Cybersecurity

10% IT Strategy Consulting

Established in 1991, ProviNET Solutions, a midsize software development firm, is located in Tinley Park, Illinois. Their services include Custom Software Development and cloud consulting & SI.
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BigTime Software, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Chicago, IL

Services provided

20% Business Consulting

20% Corporate Training & Coaching

20% Market Research +4 services

10% Back Office Outsourcing

10% Conversion Optimization

10% Fractional CFO Services

10% Mobile App Development

Founded in 2002, BigTime Software, Inc. Is a Market Research company. The team specializes in Market Research and Business Consulting.
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IBill LLC-S

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Schererville, IN

Services provided

100% Back Office Outsourcing

IBill LLC-S, a Back Office Outsourcing company, is in Schererville, Indiana. The team specializes in Back Office Outsourcing.
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Mortgage Accelerated

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

25% Back Office Outsourcing

25% Branding

25% Marketing Strategy +1 service

25% Web Design

Back Office Outsourcing company Mortgage Accelerated was launched in 2017. The small team focuses on Back Office Outsourcing and Branding.
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Stromberg Sport

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

20% Branding

20% Business Consulting

20% Marketing Strategy +2 services

20% Sales Outsourcing

20% Sports Marketing

Stromberg Sport is a branding agency. The small Chicago, Illinois-based team specializes in Branding and Marketing Strategy. The firm was founded in 2012.
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Half Past Midnight

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% E-Commerce Development +2 services

20% Market Research

20% Web Development

Half Past Midnight is a Market Research company launched in 2020. Based in Chicago, Illinois, the team specializes in Market Research and Web Development.
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Markitexture

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

20% Event Management

20% Fractional CMO Services

20% Sales Outsourcing +4 services

10% CRM Consulting and SI

10% Public Relations

10% Search Engine Optimization

10% Social Media Marketing

Founded in 2003, Markitexture is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Event Management and is headquartered in Chicago, Illinois.
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OPSVISE

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chicago, IL

Services provided

60% Fractional CMO Services

20% Marketing Strategy

20% Sales Outsourcing

OPSVISE, a Fractional CMO Services company, is in Chicago, Illinois. Launched in 2021, the team specializes in Fractional CMO Services and Marketing Strategy.
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