Home Call Centers Answering Services Romania Bucharest

Top Answering Service in Bucharest

Ratings Updated: May 16, 2026

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4 Leaders 10 Contenders

14 Companies

Country: Romania

City: Bucharest

Inbound Services: Answering services

List of the Top Bucharest Answering Services Companies

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Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Bucharest, Romania

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

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Reviews mention Professional
Clients consistently commend Moneypenny for their professionalism, highlighting the reliability and efficiency of their services. One client noted, 'We never worry about missed calls,' emphasizing the positive impact on patient engagement. The ease of communication is also praised, with feedback stating that their representative, Amy, is 'always available' and 'takes great care' of client needs. Overall, the sentiment reflects strong satisfaction with Moneypenny's professional approach and service quality.

Answering Service for Medical Office

5.0 Jul 30, 2019

Working with Moneypenny is the best decision I have made. We never worry about missed calls. We have gotten great feedback from our patients; their call was answered and dealt with professionally.
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18 of 51 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Arvada, Colorado (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish

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Valoris Center

4.9 14 reviews

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Premier Verified

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% CRM Consulting and SI

Focus Areas

57% Answering services

43% Virtual receptionist

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

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1 of 1 Answering services reviews is 5 stars

1 new review for Answering services in past 6 months

Unknown avg. project cost

Answering services Experience

Valoris Center has received overwhelmingly positive feedback in the Answering services sector, with a 95% SLA performance and a customer satisfaction (CSAT) rate reaching 92%. Clients praise their reliability, professionalism, and customer-centric approach, noting the team's ability to meet high service standards even during significant challenges. However, some reviewers suggested improving proactive consultancy and digital solution offerings. Overall, 90% of the feedback indicates a strong alignment with client needs and successful project outcomes.
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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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4 of 5 Bucharest-based reviews are 5 stars

1 Bucharest-based review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost for Call Center Services services in Bucharest

Call Center Services project highlight

Customer Service Outsourcing for Freight Transportation Co
5.0 — Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests. Read more
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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

București, Romania

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Business Consulting

10% Content Moderation Services

Focus Areas

100% Answering services

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Accessible
Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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București, Romania

George Constantinescu 2-4 street, GlobalWorth Campus A, 6th floor, Office nr. 607, POB 020339, District 2
București, Romania 023998
751 - 1000

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Mercatus

4.8 22 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% IT Staff Augmentation

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Mercatus is a company specializing in Contact Center Services, providing Customer Support Services, Inbound Call Center, and Telephonic Support. The overall feedback from their reviews is predominantly positive, with 75% of clients appreciating their organizational skills, responsiveness, and ability to deliver on time. However, some reviews pointed out areas for improvement in targeted lead generation campaigns.

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Reviews mention Proactive
Client feedback highlights Mercatus's proactive approach as a key strength. They consistently communicated progress and adapted to evolving project needs, ensuring timely delivery of milestones. One client noted, 'The team is very proactive in finding leads, sending us invitations, and communicating,' reflecting an overall positive sentiment. This proactive engagement contributed significantly to increased visibility and lead generation, underscoring Mercatus's commitment to client success.

Appointment Setting & Recruitment for Sales Solutions Co

5.0 May 30, 2025

Mercatus demonstrated excellent project management throughout the entire engagement. They consistently delivered all milestones on time and were highly responsive to any requests or adjustments we needed. Their team was proactive in communicating progress and always flexible in adapting to our evolving needs.
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Lead Generation Services for Digital Products Company

5.0 Nov 18, 2025

Mercatus excels at creating visibility in the Bulgarian market. The team is very proactive in finding leads, sending us invitations, and communicating. Mercatus's project management is good. We hold weekly meetings via Microsoft Teams, and the team has a channel where we share documents and other things.
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0 of 1 Answering services reviews is 5 stars

Less than $10,000 avg. project cost

Answering services Experience

Mercatus has received mixed feedback regarding their Answering services. While 75% of clients reported satisfaction with their cold calling efforts, only 25% were pleased with their LinkedIn campaign, indicating a targeted outreach issue. Clients praised Mercatus for their organization, responsiveness, and efficient project management. However, improvements are needed in ensuring relevant targeting on LinkedIn. Overall, the sentiment is positive, with clients valuing the detailed information provided and recommending Mercatus for future projects.
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București, Romania

Calea Mosilor 25
București, Romania 030167
10 - 15

+359 888 290 100

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1 of 1 Bucharest-based review is 5 stars

Less than $10,000 avg. project cost for Call Center Services services in Bucharest

Bucharest-based Call Center Services project highlight

Customer Experience Support for Fashion E-Commerce Firm
5.0 — Mercatus is helping a fashion e-commerce company provide a great customer experience to their customers and visitors. Their CX agents support the end customers in finding solutions to their Read more
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InfraWeb Manage Services Provider

Not yet reviewed
Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

80% Answering services

10% Inbound appointment scheduling

10% Virtual receptionist

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

20% Call Center Services

40% Content Moderation Services

40% Customer Service Outsourcing

Focus Areas

75% Answering services

25% Virtual receptionist

Conectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for AI Computing Company
4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read more
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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

București, Romania

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

85% Answering services

10% Inbound appointment scheduling

5% Virtual receptionist

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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București, Romania

63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
București, Romania
2001 - 5000

40374155600

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euroanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

30% Call Center Services

30% Customer Service Outsourcing

15% IT Managed Services +3

10% Back Office Outsourcing

10% Staffing

5% Recruitment Process Outsourcing

Focus Areas

75% Answering services

25% Inbound appointment scheduling

Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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Competence Call Center

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

București, Romania

Services provided

60% Call Center Services

20% Social Media Marketing

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

57% Answering services

43% Inbound appointment scheduling

Large call center Competence Call Center, is based in București, Romania and Brașov, Romania. Their services include Call Center Services and Social Media Marketing.
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Direct Marketing Grup

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

București, Romania

Services provided

20% Call Center Services

20% Direct Marketing

20% Ecommerce Marketing +2

20% Logistics & Supply Chain Consulting

20% Marketing Strategy

Focus Areas

50% Answering services

30% Virtual receptionist

20% Inbound appointment scheduling

Headquartered in București, Romania, Direct Marketing Grup is a Direct Marketing company. They focus on Direct Marketing and Marketing Strategy.
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vivaCALL

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

70% Call Center Services

15% Customer Service Outsourcing

15% Sales Outsourcing

Focus Areas

100% Answering services

VivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.
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InfraWeb MSP

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

100% Answering services

Answering service company InfraWeb MSP is based in București, Romania. They offer Call Center Services and Customer Service Outsourcing.
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Best-Call

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

București, Romania

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Small call center company Best-Call, is in București, Romania. Their services include Call Center Services.
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AktivCalls

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

25% Call Center Services

20% Customer Service Outsourcing

20% HR Consulting +3

15% Back Office Outsourcing

10% Sales Outsourcing

10% Translation

Focus Areas

100% Answering services

AktivCalls is a call center company. They are headquartered in București, Romania and have midsize team. Their services include Call Center Services and Customer Service Outsourcing.
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Bitech Company

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

10% Call Center Services

30% Back Office Outsourcing

20% CRM Consulting and SI +3

20% IT Managed Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

100% Answering services

Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Valoris Center

2 TDCX

3 Mercatus

4 Conectys

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Bucharest Answering Services Companies

Valoris Center

$1,000+

< $25 / hr

250 - 999

București, Romania

Ability to deliver

33.3/40.0

17.6/20 Reviews

8.2/10 Clients & Experience

7.5/10 Market Presence

Service focus

50% Call Center Services

57% Answering services

50% Other

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TDCX

$100,000+

Undisclosed

10,000+

București, Romania

Ability to deliver

29.4/40.0

15.8/20 Reviews

4.5/10 Clients & Experience

9.1/10 Market Presence

Service focus

10% Call Center Services

100% Answering services

90% Other

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Mercatus

$5,000+

< $25 / hr

50 - 249

București, Romania

Ability to deliver

32.1/40.0

16.6/20 Reviews

9.8/10 Clients & Experience

5.7/10 Market Presence

Service focus

10% Call Center Services

50% Answering services

90% Other

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Conectys

$250,000+

< $25 / hr

1,000 - 9,999

București, Romania

Ability to deliver

22.1/40.0

14.6/20 Reviews

0.6/10 Clients & Experience

6.9/10 Market Presence

Service focus

20% Call Center Services

75% Answering services

80% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

București, Romania

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

85% Answering services

77% Other

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euroanswer

$1,000+

< $25 / hr

250 - 999

București, Romania

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Call Center Services

75% Answering services

70% Other

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Competence Call Center

$1,000+

$25 - $49 / hr

1,000 - 9,999

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

57% Answering services

40% Other

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InfraWeb Manage Services Provider

$1,000+

Undisclosed

50 - 249

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

85% Call Center Services

80% Answering services

15% Other

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Direct Marketing Grup

Undisclosed

Undisclosed

10 - 49

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Call Center Services

50% Answering services

80% Other

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vivaCALL

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

100% Answering services

30% Other

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InfraWeb MSP

Undisclosed

Undisclosed

2 - 9

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

85% Call Center Services

100% Answering services

15% Other

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Best-Call

Undisclosed

Undisclosed

2 - 9

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

100% Answering services

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AktivCalls

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

100% Answering services

75% Other

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Bitech Company

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

100% Answering services

90% Other

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Top Answering Service in Bucharest

List of the Top Bucharest Answering Services Companies

Reviews mention Professional

Answering Service for Medical Office

Call Center Services for Nonprofit Organization

Average Project Cost Breakdown

What Clients Have Said

Answering services Experience

Average Project Cost Breakdown

What Clients Have Said

Valoris Center is very responsive

Customer Service Outsourcing for Freight Transportation Co

Reviews mention Accessible

BPO Services for E-Commerce Company

Customer Deployment for Consumer Products Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Proactive

Appointment Setting & Recruitment for Sales Solutions Co

Lead Generation Services for Digital Products Company

Answering services Experience

Customer Experience Support for Fashion E-Commerce Firm

Call Center Services for AI Computing Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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List of the Top 4 Bucharest Answering Services Companies

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