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Globex Call Center Solution (GCS) is an Egypt-based business process outsourcing (BPO) and customer operations company providing customer support, contact center, sales, lead generation, and back-office solutions for businesses across multiple markets.
GCS helps organizations manage customer communications and outsourced operations through structured, scalable, and measurable service models. Its capabilities include inbound and outbound customer support, lead generation, appointment setting, telesales, technical support, live chat, email support, social media support, and back-office operations.
GCS combines experienced human teams with AI-enabled technologies and automation to support operational efficiency, scalability, reporting, and consistent customer interactions.
In addition to outsourced customer operations, GCS provides Customer Experience Assessment services through GCS CX Certified™, a customer experience assessment and certification framework focused on evaluating customer interactions, contact center performance, customer journey touchpoints, resolution, recurring customer issues, communication, and customer pain points.
GCS works with organizations seeking to scale customer operations, expand into new markets, improve service performance, and build more consistent customer experiences.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10,000+
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Locations
Cairo, Egypt
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Year founded
Founded 2010
1 Locations
- Cairo , Egypt
Service Lines
- AI Agents
- 10%
Select Focus Area
- AI Agent Development Focus
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- Voice AI Agents
- 50%
- AI Agent Frameworks
- 25%
- AI Agent Platforms & Builders
- 25%
- AI Agent Purpose Focus
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- Customer Service AI Agents
- 25%
- Sales & Lead Generation AI Agents
- 25%
- Business Intelligence AI Agents
- 10%
- Data Analysis AI Agents
- 10%
- General Purpose AI Agents
- 10%
- Marketing AI Agents
- 10%
- Productivity AI Agents
- 10%
- AI Platform Integration Focus
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- Google Workspace AI Integration
- 25%
- Salesforce AI Integration
- 25%
- Gumloop AI Integration
- 10%
- Hubspot AI Integration
- 10%
- Notion AI Integration
- 10%
- Squarespace AI Integration
- 10%
- Wix AI Integration
- 10%
- Back Office Outsourcing
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- Business Consulting Focus
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- Business Process Management Consulting
- 10%
- Sourcing and Procurement Consulting
- 10%
- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
- Real estate
- 25%
- Telecommunications
- 25%
- Information technology
- 20%
- Medical
- 20%
- Other industries
- 10%
Clients
- Small Business (<$10M)
- 80%
- Midmarket ($10M - $1B)
- 20%
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Our Story
GCS (Globex Call Center Solution) was built with a clear purpose: to redefine what businesses should expect from a call center partner. From the beginning, our focus has been on structure, discipline, and performance. We believe that every call represents a brand, and every interaction has the power to build trust or lose it. That belief has shaped how we recruit, train, and manage our teams across multiple branches and markets. Our Vision To be a globally trusted call center and BPO partner,
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