Top BPO Companies in Jordan

Ratings Updated: April 1, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jordan

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Professional
The overall sentiment regarding professionalism at Hugo is highly positive. Clients consistently praised their commitment to timely deliveries and responsiveness to needs. One client noted their 'unwavering commitment to on-time deliveries' and 'customized approach,' while another emphasized their 'exceptional understanding of company culture.' Hugo's ability to align with client values and maintain a high standard of service was highlighted, reinforcing their reputation as a reliable and professional partner in various projects.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Jordan

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Experienced
The feedback regarding TECHSPEED INC highlights their professionalism and extensive experience. Clients appreciate their ability to handle complex data management tasks, such as normalizing and cleaning data for WordPress sites. One client noted their accommodating nature toward project timeline changes and praised their timely delivery of work. Overall, the sentiment is highly positive, with no suggested areas for improvement, indicating that TECHSPEED INC exceeds client expectations.

Data Cleaning & Content Mgmt for Advertising & Marketing Co

5.0 Feb 9, 2026

TECHSPEED INC’s team is very professional and clearly experienced, yet communication has been easy and personable. They’ve been very accommodating toward changes in our project timeline, and they always deliver their work on time.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their professionalism, timely delivery, and effective communication. Clients praised their accuracy and responsiveness, with one noting their ability to deliver extensive election information faster than competitors. Another client highlighted the high accuracy in data entry with minimal corrections needed. Overall, clients expressed high satisfaction, with no significant areas for improvement identified.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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United States (16) Canada (1)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jordan

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

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CsMena

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Amman, Jordan

Services provided

50% Customer Service Outsourcing

25% Call Center Services

25% Content Moderation Services

CsMena offers call center outsourcing support, specializing in reducing costs and improving operational efficiency for tech companies. The overall feedback highlights their professionalism, commitment to partner success, and effective project management. Clients appreciate CsMena's high ratings, culture fit, and good value for cost.

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I 24 Connect

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Amman, Jordan

Services provided

35% Back Office Outsourcing

35% Call Center Services

30% Customer Service Outsourcing

I 24 Connect is an answering service company founded in 2013. Their team offers Call Center Services and Back Office Outsourcing.
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Featured

What are Featured Providers?
Remote CoWorker

4.8 176 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jordan

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance service provider known for its comprehensive administrative support, project management, and marketing solutions. Across various industries, client feedback is overwhelmingly positive, with over 95% praising the team's responsiveness, efficiency, and ability to learn quickly. Many reviewers highlight the company’s exceptional project management skills, professionalism, and the significant improvement in productivity and time management they experienced.

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Reviews mention High-quality work
Client feedback reflects a strong sentiment towards the high-quality work delivered by Remote CoWorker. One client noted the 'exceptional commitment' and 'accuracy' of their virtual assistant, contributing to increased organizational efficiency. Another emphasized their 'top-notch' candidates and 'smooth, professional' recruitment process. Overall, clients consistently highlighted the team's responsiveness and dedication, with one stating, 'the price is great for the quality of work.' This positive sentiment underscores Remote CoWorker's effectiveness in meeting diverse client needs.

Virtual Assistance for Financial Advisory & Consulting Firm

5.0 Sep 29, 2024

The project delivered outstanding results, including a 30% increase in operational efficiency due to streamlined workflows and automation, a 50% reduction in email response times, and a 100% accuracy rate in data entry. Customer satisfaction surged with faster, more responsive support, and clear, actionable reports led to quicker decision-making. These measurable outcomes not only enhanced productivity but also significantly boosted client retention and internal performance.
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Back Office Outsourcing for Lumber Company

5.0 Sep 16, 2024

What stands out to me is the consistent quality of service. I appreciate that, and it's why I've remained a customer.
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Virtual Assistance & Content Marketing for SaaS Enterprise

4.5 Aug 13, 2024

They delivered on time. They are quick to respond to needs. I was impressed by Remote CoWorker's quality of candidates.
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Back Office Recruiting for Household Moving Company

5.0 Jul 12, 2024

Everything is done on time and with a high level of detail. Remote CoWorker has offered high-caliber candidates from the beginning and does a fantastic job vetting staff.
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Document Processing Support for Construction Management Co

5.0 May 28, 2024

They delivered over and above what was needed. Projects were delivered on time and to a high quality, just what I needed.
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14 of 14 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 14 times in the past 6 months
Recent reviews of Remote CoWorker highlight exceptional performance in administrative support across various sectors. Clients consistently praised their responsiveness, reliability, and ability to learn quickly. Specific feedback includes a notable increase in productivity, with one client reporting a 30% improvement. Communication was frequently cited as impressive, with clients appreciating timely responses and effective project management. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified by reviewers.
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Industry Experience

Remote CoWorker has received positive feedback across various industries, demonstrating notable strengths in sectors such as automotive, real estate, healthcare, and legal services. Clients commend their prompt communication, effective project management, and ability to match skilled virtual assistants to specific needs. The overall sentiment reflects satisfaction with productivity improvements, administrative support, and lead generation efforts. Potential clients in these sectors can expect a commitment to quality service, responsiveness, and operational efficiency from Remote CoWorker.
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Business services Medical Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's excellent value for money, noting that their pricing aligns well with budgets. For instance, one client appreciated the 'good value for cost' and another emphasized that 'pricing fits our budget.' Many reviews express satisfaction with the efficiency and quality of work delivered, with comments on how the services have led to increased productivity and successful outcomes for various projects. Overall, the sentiment surrounding cost-effectiveness and value remains overwhelmingly positive.
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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Jordan

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, HelpSquad has received positive feedback for their exceptional communication and effective guest service solutions. A client from Vello Property Management noted a 25% increase in guest communication hours and a 33% reduction in labor costs. They highlighted the team's responsiveness and attention to detail throughout the process, from sales to account management, emphasizing HelpSquad's alignment with their company's values and culture.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Jordan

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Reliable
Clients consistently express high satisfaction with Select VoiceCom's reliability. One client highlighted their exceptional project management, noting they 'always deliver on time and exceed our expectations.' Another emphasized their commitment, stating that the team goes 'above and beyond' in various aspects, including recruitment and training. Overall, the sentiment surrounding reliability is overwhelmingly positive, with no reported areas for improvement, showcasing their steadfast support even during challenging times.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for Select VoiceCom has been overwhelmingly positive. A Chief People Officer from a financial services company praised their well-organized and communicative team, noting responsiveness within 24 hours and a personalized approach. Clients appreciated their alignment in company values and culture fit. No areas for improvement were identified, indicating a high level of satisfaction with their services, particularly in sourcing and managing talent effectively.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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IcoNics Group

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Amman, Jordan

Services provided

75% Call Center Services

10% Content Marketing

5% Content Writing Services +2 services

5% HR Outsourcing

5% Social Media Marketing

IcoNics Group , an answering service, is headquartered in Amman, Jordan. They provide Call Center Services and Content Marketing and were launched in 2022.
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IconiCS Group

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Aqaba, Jordan

Services provided

35% Call Center Services

17% Content Moderation Services

5% Customer Service Outsourcing +37 services

4% Social Media Marketing

2% Content Writing Services

2% Sales Outsourcing

2% Talent Representation

1% AI Consulting

1% AI Development

1% Back Office Outsourcing

1% Broadcast Video

1% Business Continuity Management

1% Commercial Brokerage Services

1% Content Marketing

1% Corporate Training & Coaching

1% Data Annotation Services

1% Digital Strategy

1% Direct Marketing

1% Document Digitization & Management

1% E-Commerce Development

1% Ecommerce Marketing

1% Email Marketing

1% Generative AI

1% Graphic Design

1% HR Consulting

1% HR Outsourcing

1% Interior Design

1% Marketing Strategy

1% Media Planning & Buying

1% Mobile App Development

1% Packaging Design

1% Product Design

1% Recruiting

1% Recruitment Process Outsourcing

1% UX/UI Design

1% Video Marketing

1% Video Production

1% Wearable App Development

1% Web Design

1% Web Development

We are a Outsourcering company focused on call center, social media and new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their
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Aqaba, Jordan

Aqaba road 10
Aqaba, Jordan
101 - 150

00962798312586

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NashmiCs

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Amman, Jordan

Services provided

20% Call Center Services

20% Content Moderation Services

20% Corporate Training & Coaching +2 services

20% Customer Service Outsourcing

20% HR Outsourcing

NashmiCs is an answering service. They are in Amman, Jordan, and their services include Call Center Services and Corporate Training & Coaching.
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Madama Group

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Amman, Jordan

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Executive Search

20% Recruiting

Located in Cheyenne, Wyoming and Amman, Jordan, Madama Group is an answering service company. Launched in 2020, the team specializes in Call Center Services and Back Office Outsourcing.
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Amman, Jordan

41 Ash Shahid
Amman, Jordan
201 - 250

+962 7 9108 0102

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Crystel.co

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Amman, Jordan

Services provided

20% Back Office Outsourcing

20% HR Consulting

20% IT Managed Services +2 services

20% IT Strategy Consulting

20% Marketing Strategy

Located in Amman, Jordan, Crystel.co is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and IT managed services.
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What are Featured Providers?

MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Jordan

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of MarKam Solutions reflect a strong overall sentiment, highlighting their exceptional project management, responsiveness, and ability to tailor solutions to client needs. Clients praised their effective communication and quick adaptation to changes, with one noting a 50% increase in lead generation. Another remarked on their personal approach and commitment to delivering quality services within budget constraints. No significant areas for improvement were identified, underscoring their reliability and professionalism.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Jordan

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Creative
Clients have consistently praised TDCX for their creative problem-solving capabilities and innovative approaches. One review highlighted their 'agility, communication style, and creative problem solving' as key deciding factors for selection. Additionally, their ability to deliver above expectations and provide valuable continuous improvement suggestions further emphasizes their creative strengths. Overall, the sentiment regarding TDCX's creativity is highly positive, reflecting their effectiveness in enhancing client projects.

BPO Services for Tech Company

5.0 May 25, 2022

Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Jordan

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Exceptional performance
Clients consistently commend Big Outsource for their exceptional performance, highlighting their professionalism and expertise. Notable feedback includes a 25% increase in project throughput and 99% accuracy in bookkeeping tasks. Clients appreciated the proactive communication and responsiveness of the team, which contributed to improved efficiency and customer satisfaction. One client specifically noted the impressive ability of their virtual assistant to understand and enhance workflows, emphasizing the company's commitment to quality and client needs.

Call Center Support for Health Consultation Firm

5.0 Jul 19, 2023

The responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have had increased staffing requirements due to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team.
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Back-Office Support & Customer Service for Fitness Company

5.0 Jun 19, 2025

I cut my client onboarding time by almost half—down to 2 days from over 4. My reconciliation process became more accurate, with fewer errors and faster month-end wrap-ups. Clients appreciated the improved responsiveness and structure. They worked very methodically. I had a shared folder system in place, and they followed naming conventions and deadlines precisely. I never had to chase them down—they anticipated needs and checked in regularly. Their team is responsive, skilled, and dependable—ideal for small practices like mine.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Nova Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Amman, Jordan

Services provided

75% Customer Service Outsourcing

25% Call Center Services

Nova Call Centers is a Customer Service Outsourcing company. Founded in 2016, the firm is located in Amman, Jordan. Their services include Customer Service Outsourcing and Call Center Services.
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ARTELCO

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Amman, Jordan

Services provided

50% Call Center Services

50% Customer Service Outsourcing

ARTELCO is a call center and Customer Service Outsourcing company. They were founded in 1983, and their services include Call Center Services and Customer Service Outsourcing.
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Extensya

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Amman, Jordan

Services provided

20% AI Development

20% Email Marketing

20% Social Media Marketing +4 services

10% Corporate Training & Coaching

10% Customer Service Outsourcing

10% HR Outsourcing

10% Recruiting

Extensya, a social media marketing agency, is located in Amman, Jordan. Launched in 2008, the team specializes in Social Media Marketing and Email Marketing.
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TheCall Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Amman, Jordan

Services provided

20% Business Consulting

20% Call Center Services

20% Corporate Training & Coaching +3 services

20% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

TheCall Services is a small Business Consulting company in Amman, Jordan. Their services include Business Consulting and Call Center Services.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Amman, Jordan

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Amman, Jordan

Rafiq Al Hariri Ave 1, Amman, Jordan
Amman, Jordan
2001 - 5000

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