Name: Uassist.ME
Address: 1688 Meridian Avenue, Miami Beach, United States, FL, 33139, US
Telephone: +1(888) 300-0906
Price range: < $25
Rating: 4.6

We Drive Efficiency To Enable Business Outcomes

Uassist.ME is a leading nearshore outsourcing partner specializing in bilingual virtual assistance and business process outsourcing (BPO) solutions for small to medium-sized businesses. Headquartered in Miami, FL, with operations in San Salvador, El Salvador, we offer scalable, cost-effective services tailored to help U.S. and global clients thrive.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Miami Beach, FL
Year founded
Founded 2009
Languages
Timezones

Service Lines

Back Office Outsourcing: 50%
Customer Service Outsourcing: 30%
Call Center Services: 10%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 70%
Data Entry & Processing: 20%
Writing & Content Creation Outsourcing: 10%

Inbound Services

Answering services: 50%
Inbound appointment scheduling: 25%
Virtual receptionist: 25%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Outbound Services

Collections Recovery Services: 45%
B2C Telemarketing & telesales: 30%
Third party verification: 15%
Customer Surveys & Market Research Calls: 10%

Sales Outsourcing

B2B Lead Generation: 50%
B2B Appointment Setting: 25%
B2B Lead Qualification: 25%

Industries

Legal: 20%
Medical: 20%
Retail: 20%
Advertising & marketing: 10%
Business services: 10%
Financial services: 10%
Real estate: 10%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 30%
Enterprise (>$1B): 20%

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.4 /5

What Clients Have Said

Uassist.ME offers competitive pricing for virtual assistant services, with costs ranging from $300 to $8,000 monthly, depending on project scope and team size. Clients report significant value through improved efficiency and customer satisfaction, often achieving substantial returns on investment.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 25 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Uassist.ME Review Insights

Overall Review Rating

4.6

Quality 4.6
Schedule 4.6
Cost 4.4
Willing to Refer 4.6

Top Mentions

Review Highlights

Effective Customer Service Improvement

Uassist.ME successfully enhanced customer service for clients by reducing call hold times and improving CSAT scores. Their virtual assistants are reliable and adept at managing client communications and scheduling, leading to a 28% drop in abandoned calls.
Strong Project Management Skills

Uassist.ME consistently meets deadlines and manages projects efficiently. They maintain clear communication and are proactive, ensuring seamless project execution and integration with client teams.
Challenges with Communication and Training

Some clients noted issues with initial training and communication barriers, suggesting a need for improved onboarding processes and more tailored training for specific roles.
Cost-Effective and Quality Services

Uassist.ME offers competitive pricing without compromising service quality. Clients benefit from the affordability and high skill level of their assistants, making them a valuable partner.
Bilingual Capabilities Enhance Client Interaction

The bilingual skills of Uassist.ME's team are a significant asset, particularly in client-facing roles, allowing for seamless communication across language barriers.
Proactive and Transparent Communication

Uassist.ME is highly praised for their proactive communication, keeping clients informed of progress and ensuring transparency in their operations. This fosters trust and reliability.

Was this helpful?

Uassist.ME Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Call Center Services
$10,000 to $49,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The cost-effectiveness for the quality that is provided is good."

Nov 1, 2021

CEO & Founder, BusySeed

Omar Jenblat

Advertising & marketing
New York City, New York
11-50 Employees
Online Review
Verified

A digital marketing agency needed a partner to handle all of their billing emails and customer information updates. They hired Uassist.ME based on their past experience of working together.

Thanks to the efforts of the Uassist team, the company has been able to keep up with their 14 hour SLA. The company credits the team's organization and cost-effectiveness as the most significant factors in contributing to the success of the partnership so far.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a digital marketing agency that has helped over 400 clients grow using our digital marketing and engineering prowess.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME, and what were your goals??

We needed a team to handle all the emails we get for billing and to update customer information as it changed.

SOLUTION

How did you select this vendor and what were the deciding factors?

Uassist has helped us often over the years handling billing, HR, hiring and support work.

Describe the project in detail and walk through their service package, including any calling tools used.

They always made sure I received prompt responses and have been leading our billing decision for 2 years now.

Who did you work with and what was the feedback process like?

Every manager at Uassist was helpful and they consistently made me feel heard.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We have been able to keep 24hr SLAs going strong thanks to Uassist.

Describe their project management style, including communication tools and timeliness.

Very well organized. They respond within 24hrs.

What did you find most impressive or unique about this company?

The cost-effectiveness for the quality that is provided is good

Are there any areas for improvement or something they could have done differently?

Nothing

RATINGS

5.0

"Fantastic company, plan to work with them for longer."

Business Consulting
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 4.5

"The efficiency and competency of the employees are great."

Mar 9, 2020

Co-Founder, Mash&Grape

Urvi Arora

Other industries
New York City, New York
1-10 Employees
Online Review
Verified

Uassist.ME supplies virtual assistants (VAs) who provide ongoing customer service and data entry support for a spirits marketplace.

Having Uassist.ME's VAs take on customer service roles has allowed the internal team to focus on other parts of the business. The VAs are efficient, competent, and a tremendous help.

$10,000 to $49,999
Feb. 2018 - July 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Being able to train my VA to work on several dozen online platforms was impressive."

Aug 15, 2019

Staff Member, Marketing Muses

Anonymous

Advertising & marketing
Phoenix, Arizona
1-10 Employees
Online Review
Verified

Uassist.ME provided virtual administrative services.

The virtual assistant at Uassist.ME helped the client expand their business. The VA was a fast learner who was able to operate on all of the client's platforms.

Business Consulting
Less than $10,000
Mar. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They have great communication, IT support, location and language skills."

Jul 23, 2019

CEO, Business Consulting Firm

Anonymous

Advertising & marketing
Orlando, Florida
1-10 Employees
Online Review
Verified

Uassist.ME handles onboarding and customer service for an entrepreneurship consulting company. They field questions over phone, email, and through the website.

The service Uassist.ME provides has cut workloads dramatically and presents a professional face for the business. Their team communicates effectively and satisfies all requests.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a consulting and holding company specializing in online offerings. Our goal is to work with entrepreneurs around the world building and growing their brands. We are proud to offer creative and unique financing. Let’s build your business today! - CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME?

Manage all account onboarding and customer service.

What were your goals for this project?

Reduce my daily tasks to less than an hour.

SOLUTION

How did you select this vendor?

I liked the website, and when I called the sales associate was great.

Describe the project in detail.

Manage all account onboarding, email, phone, and customer service.

What was the team composition?

I was the main point of contact before.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My personal workload is less than 1/5th of what it was.

How effective was the workflow between your team and theirs?

Great

What did you find most impressive about this company?

They have great communication, IT support, location and language skills.

Are there any areas for improvement?

Project manager dashboard would be great.

RATINGS

5.0

Showing 31-34 of 34 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 31

Overall Review Rating: 4.6

Source: Clutch

Last Updated: May 21, 2026

Business Entity

Business Entity Name	Uassist.ME, LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	December 14, 2010
Status	Active
Last Updated	October 28, 2021
ID	4912765

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (1)

1688 Meridian Avenue Miami Beach, FL, United States 33139

301 - 400

Contact Uassist.ME

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Uassist.ME like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Acronis

(1)

mahak narang

Additional Connections

(2)

Uassist.ME

We Drive Efficiency To Enable Business Outcomes

2 Languages that we service

1 Timezone that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Uassist.ME Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Customer Service Improvement

Strong Project Management Skills

Challenges with Communication and Training

Cost-Effective and Quality Services

Bilingual Capabilities Enhance Client Interaction

Proactive and Transparent Communication

Reviews mentioning:

Uassist.ME Reviews

Call Center Services for Digital Marketing Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service for Craft Spirits E-Commerce Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Administrative Services for Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service for Business Consultants

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connect with Uassist.ME on Social

Connections

Acronis

Additional Connections