# Uassist.ME Uassist.ME Reviews (34), Pricing, Services & Verified Ratings - Premier Verified - 4.6 out of 5 average review rating - 3 connections joined Uassist.ME's Network [Visit Website](https://www.uassistme.com/request-a-consultation?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/uassistme) **We Drive Efficiency To Enable Business Outcomes** Uassist.ME is a leading nearshore outsourcing partner specializing in bilingual virtual assistance and business process outsourcing (BPO) solutions for small to medium-sized businesses. Headquartered in Miami, FL, with operations in San Salvador, El Salvador, we offer scalable, cost-effective services tailored to help U.S. and global clients thrive. Our mission goes beyond outsourcing — we foster true partnerships. We align our success with yours, delivering measurable impact through custom solutions, unparalleled onboarding, and a collaborative, data-driven approach. Our experienced, English-Spanish bilingual associates excel in customer service, sales, back-office support, digital marketing, bookkeeping, tech support, and more. With over 15 years of experience and more than 300 clients served, Uassist.ME is proud to be recognized for our commitment to transparency, team well-being, and continuous improvement. Our low attrition rate, cultural affinity with North America, and strategic location enable seamless communication and real-time collaboration. Whether you're looking to optimize operational efficiency, expand without heavy overhead, or elevate your customer experience — Uassist.ME is your flexible, dependable, and results-oriented partner. ## Company Information - Minimum project size: $5,000+ - Hourly rate: < $25 - Number of employees: 250 - 999 - 2 Locations: - Miami Beach, FL (Headquarters) - San Salvador, El Salvador - Founded in 2009 - 2 languages: English, Spanish - 1 timezones: Mountain Standard Time (MST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% Back Office Outsourcing - 30% Customer Service Outsourcing - 10% Call Center Services - 10% Sales Outsourcing ### Focus Areas - Back Office Outsourcing: - 70% Virtual Assistant - 20% Data Entry & Processing - 10% Writing & Content Creation Outsourcing - Inbound Services: - 50% Answering services - 25% Inbound appointment scheduling - 25% Virtual receptionist - Sales Outsourcing: - 50% B2B Lead Generation - 25% B2B Appointment Setting - 25% B2B Lead Qualification - Outbound Services: - 45% Collections Recovery Services - 30% B2C Telemarketing & telesales - 15% Third party verification - 10% Customer Surveys & Market Research Calls - Customer Service Outsourcing: - 25% Chat Support Services - 25% Email Support Services - 25% Order Processing & Taking - 25% Phone Support Services ### Industries - 10% Business services - 10% Financial services - 20% Medical - 20% Legal - 10% Real estate - 20% Retail - 10% Advertising & marketing ### Clients - 30% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.4 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Uassist.ME offers competitive pricing, with costs ranging from $300 to $8,000 monthly depending on project scope and team size. Clients report excellent value for cost, improved efficiency, and high-quality service, indicating a strong return on investment. **Most Common Project Size**: $10,000 to $49,000 based on 25 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $10,000 to $49,000 based on 5 reviews - Business Consulting: Less than $10,000 based on 4 reviews - Back Office Outsourcing: $10,000 to $49,000 based on 2 reviews - Accounting: Confidential based on 2 reviews - Digital Strategy: Less than $10,000 based on 2 reviews - IT Staff Augmentation: Less than $10,000 based on 2 reviews - Sales Outsourcing: $50,000 to $199,999 based on 2 reviews - Other Digital Marketing: Less than $10,000 based on 1 review - Advertising: $10,000 to $49,000 based on 1 review - IT Managed Services: $50,000 to $199,999 based on 1 review - HR Consulting: $10,000 to $49,000 based on 1 review - Translation: $50,000 to $199,999 based on 1 review - Web Development: Less than $10,000 based on 1 review - Transcription: $50,000 to $199,999 based on 1 review - Customer Service Outsourcing: $10,000 to $49,000 based on 1 review - Finance & Accounting Outsourcing (FAO): Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Uassist.ME Review Insights Overall Review Rating: 4.6 - Quality: 4.6 - Schedule: 4.6 - Cost: 4.4 - Willing to Refer: 4.6 ### Top Mentions - Communicative (15 mentions) - Proactive (7 mentions) - Timely (6 mentions) - High-quality work (5 mentions) - Efficient (3 mentions) - Great project management (3 mentions) - Great team (3 mentions) - Helpful (3 mentions) - Personable (3 mentions) - Professional (3 mentions) - Team players (3 mentions) - Transparent (3 mentions) - Detail-oriented (2 mentions) - Easy to work with (2 mentions) - Exceptional performance (2 mentions) - Reliable (2 mentions) - Unique expertise (2 mentions) - Autonomous (1 mentions) - Collaborative (1 mentions) - Reasonable pricing (1 mentions) ### Review Highlights **Strong Virtual Assistant Capabilities** Clients consistently praise Uassist.ME for their reliable and skilled virtual assistants who handle a wide range of administrative tasks. They are noted for improving productivity and customer service, often integrating seamlessly with client teams. **Challenges with Language and Training** Some clients noted issues with language barriers and the need for better training of virtual assistants. These areas are seen as opportunities for Uassist.ME to enhance their service delivery and client satisfaction. **Effective Customer Service Management** Uassist.ME has been commended for enhancing customer service operations, as seen in the 28% reduction in dropped calls and a 97% customer satisfaction rate. Their approach helps businesses improve client relationships and operational efficiency. **Impressive Communication and Responsiveness** Uassist.ME is noted for their excellent communication skills, with clients appreciating their responsiveness and clarity in interactions. This strength is crucial for maintaining effective client relationships and project management. **Room for Improvement in Project Management** While many clients are satisfied with Uassist.ME's project management, some have experienced delays and communication gaps. This suggests a need for more consistent project oversight and management practices. **Cost-Effective Solutions** Clients find Uassist.ME's services to be cost-effective, offering competitive pricing without compromising on quality. This affordability, combined with high service standards, makes them an attractive option for businesses. **Dependable and Trustworthy Partner** Clients describe Uassist.ME as a dependable partner, highlighting their trustworthiness and ability to deliver on commitments. This reliability fosters long-term client relationships and confidence in their services. **Positive Impact on Business Growth** Uassist.ME has significantly contributed to business growth for several clients by taking on administrative and marketing tasks, allowing clients to focus on core business activities and strategic expansion. **Proficient in Lead Generation and Sales Support** The company excels in lead generation and sales support, helping clients build strong sales pipelines and improve conversion rates. Their proactive approach and professional demeanor are key to their success in this area. ### Uassist.ME Reviews #### Lead Management Services for Real Estate Management Company (Featured Review) **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - June 2022 **Project Summary**: Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing, CARROLL - Industry: Real estate - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Jun 7, 2022 **Feedback Summary**: Uassist.ME’s support stabilized the client’s lead pipeline and increased conversion rates by 10%. They displayed seamless project management through constant availability and responsiveness on Microsoft Teams and Slack. The curiosity, dedication, and diligence of their talents were impressive.  ""Together, we built a sustainable and efficient lead management process."" **BACKGROUND** Please describe your company and your position there. I am the Vice President of Marketing and Customer Experience for CARROLL, a commercial real estate investment management firm that owns and operates 35,000 apartment homes across the United States. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Uassist.ME? We hired Uassist.ME to build out a lead management team that manages the lead pipeline in our CRM from first touch until the sales team takes over. They qualify and nurture leads to prime them for closing (for us, leasing an apartment). **SOLUTION** How did you select this agency and what were the deciding factors? We interviewed several offshore staffing companies and have found UAM to be the best. Not only is the team fluent in English and Spanish, the workers are close to our timezone, college educated, and easy to work with. Describe the project in detail and walk through the stages of the project. We started small with just a few full time employees in 2020 and have grown to about 15. They are divided up across our portfolio to specialize in and create ownership over a portion of the portfolio each. Together, we built a sustainable and efficient lead management process. Describe the recruitment process in detail. We hire UAM employees just like our own full time employees. UAM sends resumes, we interview them, and make a decision between several qualified candidates. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? With their support, we've stablized our pipeline and increased conversion by over 10%. How effective was the workflow between your team and theirs? Remote management of the team was a concern, but we have found it to be seamless. We have a point person on the UAM side that helps to manage the team's day-to-day and we work through Microsoft Teams and Slack to stay connected. What did you find most impressive or unique about this company? What really differentiates UAM though is its company culture that creates GREAT employees who are satisfied, empowered, curious, and diligent. Are there any areas for improvement or something they could have done differently? Mostly our partnership has been flawless. There is some expected turnover, but actually much less than anticipated. --- ## Portfolio & Awards ### Full-Time Support Teams Perfect for handling everyday administrative or marketing tasks and ideal for small and medium businesses aiming for growth. ### Consumer Electronics Client in the Consumer Electronics industry, has been a client of Uassist.ME for 4 years. ### Real Estate We offer administrative and customer service solutions in the Real Estate Industry. ### Project with Precision Medical Products ### Project with Marketing Muses ### Project with CARROLL ### Project with Mash&Grape ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_back_office_outsourcing_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_assistant_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_answering_services_company_retail_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_inbound_call_center_service_2024_award.svg) ### Industry Recognitions - Forbes under Awards Logo on home page - 2009, Uassist.ME participated and won the People´s Pick Award - Uassist.ME was nominated for this list, and was one of the 3 winners of the People´s Choice Award - August 12, 2020 Inc. magazine today revealed that Uassist.ME is No.4785 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies ## Key Clients - Facebook ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 31 - Overall Review Rating: 4.6 Last Updated: 2026-06-14T11:37:04Z ### Business Entity - Business Entity Name: Uassist.ME, LLC - Source: Delaware Division of Corporations - Jurisdiction of Formation: Delaware - Date of Formation: December 14, 2010 - Status: Active - Last Updated: October 28, 2021 - ID: 4912765 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (2) ### Miami Beach, FL (Headquarters) - 1688 Meridian Avenue - Miami Beach, FL 33139 - United States - 301 - 400 employees - Phone: +1(888) 300-0906 ### San Salvador, El Salvador - San Salvador - San Salvador 00000 - El Salvador - 151 - 200 employees - Phone: +1(888) 300-0906 ## Connections - mahak narang (Acronis) ## Contact Uassist.ME [Send a message](https://clutch.co/profile/uassistme) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/uassist-me) - [Facebook](https://www.facebook.com/uassistme/) - [X](https://twitter.com/uassistme) - [Instagram](https://www.instagram.com/uassistme/)