# Uassist.ME Uassist.ME Reviews (35), Pricing, Services & Verified Ratings - Premier Verified - 4.6 out of 5 average review rating - 4 connections joined Uassist.ME's Network [Visit Website](https://www.uassistme.com/request-a-consultation?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/uassistme) **We Drive Efficiency To Enable Business Outcomes** Uassist.ME is a leading nearshore outsourcing partner specializing in bilingual virtual assistance and business process outsourcing (BPO) solutions for small to medium-sized businesses. Headquartered in Miami, FL, with operations in San Salvador, El Salvador, we offer scalable, cost-effective services tailored to help U.S. and global clients thrive. Our mission goes beyond outsourcing — we foster true partnerships. We align our success with yours, delivering measurable impact through custom solutions, unparalleled onboarding, and a collaborative, data-driven approach. Our experienced, English-Spanish bilingual associates excel in customer service, sales, back-office support, digital marketing, bookkeeping, tech support, and more. With over 15 years of experience and more than 300 clients served, Uassist.ME is proud to be recognized for our commitment to transparency, team well-being, and continuous improvement. Our low attrition rate, cultural affinity with North America, and strategic location enable seamless communication and real-time collaboration. Whether you're looking to optimize operational efficiency, expand without heavy overhead, or elevate your customer experience — Uassist.ME is your flexible, dependable, and results-oriented partner. ## Company Information - Minimum project size: $5,000+ - Hourly rate: < $25 - Number of employees: 250 - 999 - 2 Locations: - Miami Beach, FL (Headquarters) - San Salvador, El Salvador - Founded in 2009 - 2 languages: English, Spanish - 1 timezones: Mountain Standard Time (MST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% Back Office Outsourcing - 30% Customer Service Outsourcing - 10% Call Center Services - 10% Sales Outsourcing ### Focus Areas - Back Office Outsourcing: - 70% Virtual Assistant - 20% Data Entry & Processing - 10% Writing & Content Creation Outsourcing - Inbound Services: - 50% Answering services - 25% Inbound appointment scheduling - 25% Virtual receptionist - Sales Outsourcing: - 50% B2B Lead Generation - 25% B2B Appointment Setting - 25% B2B Lead Qualification - Outbound Services: - 45% Collections Recovery Services - 30% B2C Telemarketing & telesales - 15% Third party verification - 10% Customer Surveys & Market Research Calls - Customer Service Outsourcing: - 25% Chat Support Services - 25% Email Support Services - 25% Order Processing & Taking - 25% Phone Support Services ### Industries - 10% Real estate - 20% Retail - 10% Advertising & marketing - 10% Business services - 10% Financial services - 20% Medical - 20% Legal ### Clients - 30% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.4 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Uassist.ME offers competitive pricing, with clients reporting costs ranging from $300 to $8,000 monthly. The value delivered includes efficient project management, strong communication, and effective task execution, leading to improved operational efficiency and client satisfaction. **Most Common Project Size**: $10,000 to $49,000 based on 25 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $10,000 to $49,000 based on 5 reviews - Business Consulting: Less than $10,000 based on 4 reviews - Back Office Outsourcing: $10,000 to $49,000 based on 2 reviews - Accounting: Confidential based on 2 reviews - Digital Strategy: Less than $10,000 based on 2 reviews - IT Staff Augmentation: Less than $10,000 based on 2 reviews - Sales Outsourcing: $50,000 to $199,999 based on 2 reviews - Other Digital Marketing: Less than $10,000 based on 1 review - Advertising: $10,000 to $49,000 based on 1 review - IT Managed Services: $50,000 to $199,999 based on 1 review - HR Consulting: $10,000 to $49,000 based on 1 review - Translation: $50,000 to $199,999 based on 1 review - Web Development: Less than $10,000 based on 1 review - Transcription: $50,000 to $199,999 based on 1 review - Customer Service Outsourcing: $10,000 to $49,000 based on 1 review - Data Annotation Services: Confidential based on 1 review - Finance & Accounting Outsourcing (FAO): Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Uassist.ME Review Insights Overall Review Rating: 4.6 - Quality: 4.6 - Schedule: 4.6 - Cost: 4.4 - Willing to Refer: 4.6 ### Top Mentions - Communicative (16 mentions) - Timely (7 mentions) - Proactive (6 mentions) - High-quality work (4 mentions) - Efficient (3 mentions) - Exceptional performance (3 mentions) - Great project management (3 mentions) - Great team (3 mentions) - Helpful (3 mentions) - Personable (3 mentions) - Professional (3 mentions) - Team players (3 mentions) - Detail-oriented (2 mentions) - Easy to work with (2 mentions) - Hard working (2 mentions) - Reliable (2 mentions) - Transparent (2 mentions) - Unique expertise (2 mentions) - Open to feedback (1 mentions) - Reasonable pricing (1 mentions) ### Review Highlights **Challenges with English Proficiency** A few clients noted issues with English proficiency and grammatical accuracy in written communications. This suggests a potential area for improvement, especially for tasks requiring high attention to detail in language. **High Client Satisfaction and Retention** Uassist.ME has a high rate of client satisfaction and retention, with many clients continuing their engagement over several years and expressing willingness to recommend their services to others. **Cost-Effective Solutions** Many clients have highlighted the cost-effectiveness of Uassist.ME's services, noting that they offer competitive pricing without compromising on quality. This has made them an attractive option for businesses looking to manage costs. **Effective Communication and Responsiveness** Multiple clients praised Uassist.ME for their excellent communication skills and responsiveness. They are noted for providing timely updates and being proactive in addressing client needs, which enhances project management and client satisfaction. **Professionalism and Work Ethic** Uassist.ME employees are often described as professional, hardworking, and possessing a strong work ethic. This contributes to their ability to handle tasks effectively and maintain strong client relationships. **High-Quality Data Collection and Accuracy** Clients appreciate Uassist.ME's ability to deliver accurate and timely data collection services. This efficiency has led to improved processes and reduced errors, particularly in data-intensive projects. **Consistent Quality and Reliability** Uassist.ME consistently delivers reliable services that meet client expectations. Clients have expressed satisfaction with the consistency in quality and dependability of the team's output, which is crucial for long-term engagements. **Need for Improved Training Processes** Some clients suggested that Uassist.ME could benefit from improving their training processes to better equip assistants with the specific skills required by different clients. This would help reduce initial onboarding time and increase efficiency. **Proactive and Integrated Team** The team at Uassist.ME is often described as proactive and seamlessly integrated into the client's operations. They are seen as an extension of the client's team rather than an outsourced service, contributing to a cohesive work environment. **Positive Impact on Business Growth** The services provided by Uassist.ME have had a significant positive impact on the growth and efficiency of client businesses. They have been able to free up client time and resources, allowing focus on core business functions. ### Uassist.ME Reviews #### Lead Management Services for Real Estate Management Company (Featured Review) **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - June 2022 **Project Summary**: Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing, CARROLL - Industry: Real estate - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Jun 7, 2022 **Feedback Summary**: Uassist.ME’s support stabilized the client’s lead pipeline and increased conversion rates by 10%. They displayed seamless project management through constant availability and responsiveness on Microsoft Teams and Slack. The curiosity, dedication, and diligence of their talents were impressive.  ""Together, we built a sustainable and efficient lead management process."" **BACKGROUND** Please describe your company and your position there. I am the Vice President of Marketing and Customer Experience for CARROLL, a commercial real estate investment management firm that owns and operates 35,000 apartment homes across the United States. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Uassist.ME? We hired Uassist.ME to build out a lead management team that manages the lead pipeline in our CRM from first touch until the sales team takes over. They qualify and nurture leads to prime them for closing (for us, leasing an apartment). **SOLUTION** How did you select this agency and what were the deciding factors? We interviewed several offshore staffing companies and have found UAM to be the best. Not only is the team fluent in English and Spanish, the workers are close to our timezone, college educated, and easy to work with. Describe the project in detail and walk through the stages of the project. We started small with just a few full time employees in 2020 and have grown to about 15. They are divided up across our portfolio to specialize in and create ownership over a portion of the portfolio each. Together, we built a sustainable and efficient lead management process. Describe the recruitment process in detail. We hire UAM employees just like our own full time employees. UAM sends resumes, we interview them, and make a decision between several qualified candidates. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? With their support, we've stablized our pipeline and increased conversion by over 10%. How effective was the workflow between your team and theirs? Remote management of the team was a concern, but we have found it to be seamless. We have a point person on the UAM side that helps to manage the team's day-to-day and we work through Microsoft Teams and Slack to stay connected. What did you find most impressive or unique about this company? What really differentiates UAM though is its company culture that creates GREAT employees who are satisfied, empowered, curious, and diligent. Are there any areas for improvement or something they could have done differently? Mostly our partnership has been flawless. There is some expected turnover, but actually much less than anticipated. --- ## Portfolio & Awards ### Full-Time Support Teams Perfect for handling everyday administrative or marketing tasks and ideal for small and medium businesses aiming for growth. ### Consumer Electronics Client in the Consumer Electronics industry, has been a client of Uassist.ME for 4 years. ### Real Estate We offer administrative and customer service solutions in the Real Estate Industry. ### Project with Precision Medical Products ### Project with Marketing Muses ### Project with CARROLL ### Project with Mash&Grape ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_back_office_outsourcing_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_assistant_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_answering_services_company_retail_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_inbound_call_center_service_2024_award.svg) ### Industry Recognitions - Forbes under Awards Logo on home page - 2009, Uassist.ME participated and won the People´s Pick Award - Uassist.ME was nominated for this list, and was one of the 3 winners of the People´s Choice Award - August 12, 2020 Inc. magazine today revealed that Uassist.ME is No.4785 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies ## Key Clients - Facebook ## Packages ## Verification Premier Verified means Clutch independently confirmed Uassist.ME is a legally registered business, financially sound (Creditsafe: Moderate Risk), and backed by 32 verified client reviews averaging 4.6 stars. - Verified Client Reviews: 32 - Overall Review Rating: 4.6 Last Updated: 2026-07-30T08:44:57Z ### Business Entity - Business Entity Name: Uassist.ME, LLC - Source: Delaware Division of Corporations - Jurisdiction of Formation: Delaware - Date of Formation: December 14, 2010 - Status: Active - Last Updated: October 28, 2021 - ID: 4912765 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (2) ### Miami Beach, FL (Headquarters) - 1688 Meridian Avenue - Miami Beach, FL 33139 - United States - 301 - 400 employees - Phone: +1(888) 300-0906 ### San Salvador, El Salvador - San Salvador - San Salvador 00000 - El Salvador - 151 - 200 employees - Phone: +1(888) 300-0906 ## Connections - mahak narang (Acronis) ## Contact Uassist.ME [Send a message](https://clutch.co/profile/uassistme) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/uassist-me) - [Facebook](https://www.facebook.com/uassistme/) - [X](https://twitter.com/uassistme) - [Instagram](https://www.instagram.com/uassistme/)