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Top Call Center Services & Voice Services in the Czech Republic

Ratings Updated: January 24, 2025

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16 Companies

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Country: Czech Republic

List of the Top Czech Republic Call Center Companies & Voice Services

Simply Contact

4.8 26 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

Warszawa, Poland

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a proficient provider of Contact Center Services, specializing in Inbound and Outbound Call Center operations, Customer Support Services, and multilingual Customer Care Services. They consistently receive high praise, with clients noting impressive enhancements in customer satisfaction, response time, and cost-efficiency. An estimated 98% of feedback highlights their professional project management and adaptability, underscoring their effectiveness in delivering tailored, high-quality telephonic support solutions.

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Reviews mention Transparent

Overall, client feedback regarding Simply Contact highlights a strong sentiment of transparency. Clients consistently noted the company's clear communication and workflow processes, with one client emphasizing their 'transparency in everything they do.' Another client appreciated the proactive communication and regular performance updates, which fostered a seamless collaboration. Additionally, Simply Contact's ability to adapt and respond to client needs was frequently mentioned, reinforcing their reliable and open approach to project management.

Call Center Services for Social Media Monitoring Tool

5.0 May 9, 2023

We've been impressed with their team's transparency in everything they do. We also appreciate that they bring new ideas on how to automate things, increase efficiency, and provide a better service to our customers.

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Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's transparent work process allows us to monitor performance closely, and their proactive communication ensures a smooth workflow throughout the project. Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process makes them an invaluable partner for WheelShare.

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Customer Support Services for SaaS Company

5.0 Apr 25, 2023

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.

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Сall Сenter Services for International Wholesale Retailer

5.0 Jul 16, 2021

Transparency of a workflow that Simply Contact serves is definitely impressive. We have ongoing communication, get analytics and monitoring reports that keeps us constantly updated on project performance. Simply Contact is always open to the things we want to be improved or implemented.

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Call Center Services for Cosmetic & Beauty Brand

5.0 Feb 28, 2021

Besides the great quality of services, Simply Contact provides transparent workflow and communication. They ensure continuous monitoring and analytics processes to track project performance and improve workflows as it becomes necessary.

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Reviews mention Detail-oriented

Simply Contact has received positive feedback regarding their detail-oriented approach. Clients have praised their strict quality control measures and efficient analytics, highlighting the impressive speed and quality of agent training. One CEO noted their attention to detail as commendable, contributing to a 15% increase in Customer Satisfaction scores. Overall, the sentiment reflects satisfaction with Simply Contact's meticulousness in project management and service delivery.

Customer Support Services for SaaS Company

5.0 Apr 25, 2023

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements. Their attention to detail, strict QC measures, and efficient analytics and monitoring are commendable.

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Reviews mention Well-organized projects

Clients consistently highlight Simply Contact's well-organized project management and clear workflows. One client noted, "Everything was well-structured, and we never had to worry about missing deadlines or the quality of work." Another emphasized their "clear and organized workflow," noting the team's constant communication and support. Overall, the sentiment reflects a strong appreciation for Simply Contact's professionalism and reliability in managing projects efficiently.

Contact Center Services for IT Staff Augmentation Company

5.0 Feb 3, 2021

The most impressive factor of Simply Contact's service is the clear and organized workflow. They are always in touch and we can easily contact them to solve the issues in case of need.

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Reviews mention Open to feedback

Simply Contact demonstrates a strong openness to feedback, as noted by a client from Metro AG, who highlighted their continuous communication and provision of analytics reports. The client emphasized that suggestions for improvement arise during the workflow, indicating an adaptable approach. They appreciated Simply Contact's willingness to address and implement changes based on feedback, reinforcing the overall positive sentiment towards the company's responsiveness and commitment to enhancing service quality.

Сall Сenter Services for International Wholesale Retailer

5.0 Jul 16, 2021

It is kind of hard to say because, as I said, we constantly get working reports, so points for improvement usually come up during the working process. Simply Contact is always open to the things we want to be improved or implemented.

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Daktela s.r.o.

Not yet reviewed

Undisclosed

$50 - $99 / hr

10 - 49

Prague, Czech Republic

Services provided

80% Call Center Services

20% Other

Daktela s.r.o. Is a phone answering service. Launched in 2005, the agency is in Prague, Czech Republic. Their team specializes in Call Center Services.
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ICON Communication Centres s.r.o.

Not yet reviewed

$25,000+

Undisclosed

250 - 999

Prague 8, Czech Republic

Services provided

25% Call Center Services

50% Customer Service Outsourcing

25% Sales Outsourcing

ICON Communication Centres s.r.o. Is a Customer Service Outsourcing company founded in 2003. The company specializes in Customer Service Outsourcing and Call Center Services, and is midsize.
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Mynd

Not yet reviewed

$5,000+

$50 - $99 / hr

50 - 249

Prague, Czech Republic

Services provided

10% Call Center Services

80% Video Production

10% Graphic Design

Mynd is a video production agency. They are in Prague, Czech Republic and have midsize team of experts. Their services include Video Production and Graphic Design.
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DomiCall s.r.o.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Písek, Czech Republic

Services provided

100% Call Center Services

DomiCall s.r.o. Is a call center. The Písek, Czech Republic-based company was launched in 1998. Their team focuses on Call Center Services.
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Quantcom

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Prague, Czech Republic

Services provided

50% Call Center Services

50% Recruiting

Quantcom is a telephone answering service and Recruiting company. They were launched in 1996, and their services include Call Center Services and Recruiting.
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Leadspicker

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Prague, Czech Republic

Services provided

50% Business Consulting

50% Sales Outsourcing

Leadspicker is a midsize Business Consulting and Sales Outsourcing company. Launched in 2015, the team focuses on Business Consulting and Sales Outsourcing.
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ATMT Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Prague, Czech Republic

Services provided

20% Advertising

20% Branding

20% CRM Consulting and SI +2 services

20% Email Marketing

20% Sales Outsourcing

ATMT Inc. Is an Advertising company. The firm is located in Prague, Czech Republic. Their services include Advertising and Branding.
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Axellerato

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Prague, Czech Republic

Services provided

20% Branding

20% Content Moderation Services

20% E-Commerce Development +2 services

20% Sales Outsourcing

20% Social Media Marketing

Axellerato is a branding agency. They are located in Prague, Czech Republic and have small team of experts. Their services include Branding and Social Media Marketing.
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Lead Magnet

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Praha 9, Czech Republic

Services provided

15% Branding

15% Email Marketing

15% Graphic Design +4 services

15% Marketing Strategy

15% Pay Per Click

15% Social Media Marketing

10% Sales Outsourcing

Lead Magnet is a Praha 9, Czech Republic-based branding agency. The team offers Branding and Marketing Strategy.
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Asistentka CZ (OsobniAsistentka.cz)

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Praha 9, Hloubětín , Czech Republic

Services provided

40% Call Center Services

35% Customer Service Outsourcing

25% Back Office Outsourcing

Asistentka CZ (OsobniAsistentka.cz) is a call center. Established in 2011, the agency offers Call Center Services and Customer Service Outsourcing.
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Moje sluchátko s.r.o.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Prague 4, Czech Republic

Services provided

25% Call Center Services

50% Customer Service Outsourcing

25% Back Office Outsourcing

Moje sluchátko s.r.o. Is a Prague 4, Czech Republic-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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Comdata Czech

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Prague, Czech Republic

Services provided

70% Call Center Services

20% Customer Service Outsourcing

10% Sales Outsourcing

Comdata Czech is a call center company located in Prague, Czech Republic. Established in 1987, the team specializes in Call Center Services and Customer Service Outsourcing.
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CEE Insight International

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Praha, Czech Republic

Services provided

40% Call Center Services

30% Email Marketing

30% Market Research

CEE Insight International is a midsize phone answering service launched in 2000. Their services include Call Center Services and Email Marketing.
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Alderman Agency

Not yet reviewed

$1,000+

$50 - $99 / hr

Freelancer

Prague 6 — Dejvice, Czech Republic

Services provided

30% Content Writing Services

30% Social Media Marketing

20% Content Marketing +2 services

10% Business Consulting

10% Sales Outsourcing

Based in Prague 6 — Dejvice, Czech Republic, Alderman Agency is a social media marketing agency. They offer Social Media Marketing and Content Writing Services.
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MakesYouLocal A/S

Not yet reviewed

$1,000+

$50 - $99 / hr

50 - 249

Brno, Czech Republic

Services provided

10% Call Center Services

25% Customer Service Outsourcing

25% Translation +5 services

10% Other Digital Marketing

10% Pay Per Click

10% Social Media Marketing

5% Digital Strategy

5% Market Research

MakesYouLocal A/S is a Translation company. Launched in 2010, the team focuses on Translation and Customer Service Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Prague, Czech Republic

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top Czech Republic Call Center Companies & Voice Services

Daktela s.r.o.

Undisclosed

$50 - $99 / hr

10 - 49

Prague, Czech Republic

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

80% Call Center Services

20% Other

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ICON Communication Centres s.r.o.

$25,000+

Undisclosed

250 - 999

Prague 8, Czech Republic

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

25% Call Center Services

25% Sales Outsourcing

50% Other

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Mynd

$5,000+

$50 - $99 / hr

50 - 249

Prague, Czech Republic

Ability to deliver

9.2/40.0

0/20 Reviews

3.6/10 Clients & Experience

5.6/10 Market Presence

Service focus

10% Call Center Services

90% Other

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DomiCall s.r.o.

Undisclosed

Undisclosed

50 - 249

Písek, Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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Quantcom

Undisclosed

Undisclosed

50 - 249

Prague, Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Leadspicker

Undisclosed

Undisclosed

50 - 249

Prague, Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Sales Outsourcing

50% Other

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ATMT Inc.

Undisclosed

Undisclosed

10 - 49

Prague, Czech Republic

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Sales Outsourcing

80% Other

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Axellerato

$1,000+

$25 - $49 / hr

2 - 9

Prague, Czech Republic

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Sales Outsourcing

80% Other

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Lead Magnet

$1,000+

$25 - $49 / hr

10 - 49

Praha 9, Czech Republic

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

10% Sales Outsourcing

90% Other

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Asistentka CZ (OsobniAsistentka.cz)

Undisclosed

Undisclosed

10 - 49

Praha 9, Hloubětín , Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

60% Other

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Moje sluchátko s.r.o.

Undisclosed

Undisclosed

2 - 9

Prague 4, Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

75% Other

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Comdata Czech

$1,000+

< $25 / hr

50 - 249

Prague, Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

10% Sales Outsourcing

20% Other

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CEE Insight International

Undisclosed

Undisclosed

50 - 249

Praha, Czech Republic

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

60% Other

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Alderman Agency

$1,000+

$50 - $99 / hr

Freelancer

Prague 6 — Dejvice, Czech Republic

Ability to deliver

5.6/40.0

0/20 Reviews

1.6/10 Clients & Experience

4/10 Market Presence

Service focus

10% Sales Outsourcing

90% Other

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MakesYouLocal A/S

$1,000+

$50 - $99 / hr

50 - 249

Brno, Czech Republic

Ability to deliver

9.7/40.0

0/20 Reviews

4.1/10 Clients & Experience

5.6/10 Market Presence

Service focus

10% Call Center Services

90% Other

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Specialties

Third Party Verification
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Outbound
Order Processing
Inbound Appointment Setting
Answering Services
Appointment Setting
Virtual Receptionist
Telemarketing

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Top Call Center Services & Voice Services in the Czech Republic

List of the Top Czech Republic Call Center Companies & Voice Services

Reviews mention Transparent

Call Center Services for Social Media Monitoring Tool

Call Center Services for Wheelchair Rental System

Customer Support Services for SaaS Company

Сall Сenter Services for International Wholesale Retailer

Call Center Services for Cosmetic & Beauty Brand

Reviews mention Detail-oriented

Customer Support Services for SaaS Company

Reviews mention Well-organized projects

Contact Center Services for IT Staff Augmentation Company

Reviews mention Open to feedback

Сall Сenter Services for International Wholesale Retailer

Get closer to kicking off your next project today

List of the Top Czech Republic Call Center Companies & Voice Services

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Similar Categories

Related Services

Specialties

Popular Locations