- 18 of 50 Call Center Services reviews are 5 stars
- Less than $10,000 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
Call Center Services PROJECT HIGHLIGHT
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.
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Prialto is a company offering Contact Center Services, specializing in customer support, scheduling, and administrative tasks. Reviews highlight their seamless integration into corporate cultures, with 100% of reviewers praising their responsiveness and backup support. Clients appreciate their proactive service and professional management, with over 80% citing exceptional customer care and effective communication. Additionally, their pricing is noted as reasonable, enhancing their value proposition.
Clients express a strong sentiment regarding Prialto's flexibility, highlighting their ability to seamlessly integrate into scheduling efforts and accommodate varying needs. One client noted, "The company has been flexible to the needs of our team," and appreciated the scalability of their services. Additionally, they praised Prialto for providing seamless coverage when an executive assistant was unavailable, demonstrating adaptability to time zone requirements. Overall, this feedback emphasizes Prialto's commitment to accommodating client demands.
The company has been flexible to the needs of our team, and have seamlessly integrated in the scheduling efforts. They can scale up units of allocation as needed. Whenever an EA is unavailable, there has also been seamless coverage. They have also been flexible in the timezone coverage required by the EAs for individuals in different locations.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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In the past six months, Prialto has received overwhelmingly positive feedback from clients, highlighting their responsiveness and effective project management. Clients appreciated the seamless communication and the ability to adapt to specific needs, often mentioning the availability of backup assistants as a unique strength. For example, one client noted the impressive organization and attention to detail, while another emphasized how Prialto helped save time and improve efficiency. Overall, the sentiment reflects high satisfaction and strong endorsement of their services.
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Task Virtual is a company specializing in back office services, notably in billing and customer support functions. Overall feedback highlights their efficiency and quality, with 100% of reviews noting time and cost savings. Many clients appreciate their helpful suggestions, though some suggest improvements in communication updates.
Call Center Services PROJECT HIGHLIGHT
5.0 — Task Virtual provided call center services for an accounting and advisory firm. The team handled client calls, appointment scheduling, and information dissemination regarding the client's financial Read more
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AnswerForce is a Contact Center Services provider specializing in Customer Support and Call Handling. Their reviews are predominantly positive, with 90% of reviewers highlighting their professionalism and responsive customer service. Clients commend AnswerForce's script customization and adaptability in managing complex call handling needs, though one review mentioned challenges in communication and billing. Overall, AnswerForce is praised for its excellent Customer Service Center capabilities.
Clients express a strong sentiment of trust towards AnswerForce, highlighting their reliability and adaptability. One client noted, 'I didn’t believe they’d be able to start taking calls the next day, but sure enough, they sounded like they’d been doing it the whole time.' Another emphasized the seamless integration with their CRM, stating, 'They answer every time, and they answer quickly.' Overall, clients appreciate the proactive communication and the quality of service provided.
AnswerForce answers every time, and they answer quickly. It doesn’t matter what time my client is calling; they’re there, and I don’t have to be. I can go on vacation and just block my calendar, and they schedule whatever is available. Having a main point of contact is great because I don’t have time to call various people for different reasons. Their turnaround time is same day or as quickly as possible. Perfection is about how you respond, and that’s what’s important to me.
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Call Center Services PROJECT HIGHLIGHT
5.0 — AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis. Read more
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Client feedback on AnswerForce highlights a generally positive perception of their cost and value for money. Many clients noted that the pricing is competitive and offers significant features compared to other services. For instance, one client mentioned that AnswerForce provides 'tremendous value' and is 'comparable to those who are offering less features and worse customer service.' However, some clients did express a desire for lower rates, indicating room for improvement in pricing. Overall, the sentiment reflects satisfaction with the service relative to its cost.
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Seologist is an SEO agency praised for delivering exceptional and timely SEO services, helping clients achieve top search rankings efficiently. The feedback is overwhelmingly positive, with 100% of reviewers noting impressive results, effective collaboration, and professionalism. Clients commend their ability to exceed expectations, turning underperforming websites into high-traffic platforms, with no areas identified for improvement.
Clients have praised Seologist for their exceptional value and cost-effectiveness, noting that their services are provided at very reasonable prices. One client highlighted that they received remarkable results, ranking in top searches within two months, which they attribute to Seologist's knowledgeable team. The overall sentiment reflects satisfaction with the pricing relative to the quality of service, with clients expressing that the value received far exceeds expectations.
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Veta Virtual is a highly acclaimed provider of Contact Center Services, specializing in handling inbound and outbound call operations across various industries. Reviews indicate that 100% of clients commend their responsiveness and professionalism, with many highlighting their seamless project management and adaptability. Clients appreciate their expertise in Customer Support Services, contributing to significant improvements in call handling efficiency and client communication.
Call Center Services PROJECT HIGHLIGHT
5.0 — Veta Virtual acts as a boutique law firm's virtual receptionist. They schedule meetings for attorneys and attorneys and maintain a single calendar of meetings and provide warm transfers of each Read more
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Overall, clients express high satisfaction with Veta Virtual's cost-effectiveness and value for money. Multiple reviews highlight that the pricing aligns well with their budgets, with one client noting, 'Veta made scaling my business up possible for an affordable price.' Another stated, 'Pricing fit our budget and offered good value for cost.' The general sentiment reflects that clients feel they receive professional and personalized service, which enhances their operational efficiency without incurring excessive costs.
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In the last six months, clients have consistently praised Veta Virtual for their responsiveness, professionalism, and ability to enhance operational efficiency. One client noted a reduction in missed calls from 35% to 2%, significantly improving revenue. Another emphasized the team's detail-oriented approach and seamless communication, describing them as 'instrumental' to their business growth. Overall, feedback reflects high satisfaction with Veta's services, with no significant areas for improvement identified.
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Phone answering service VereQuest is based in Toronto, Canada. The team focuses on Call Center Services and IT strategy consulting.
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24H Virtual is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services, Inbound Call Center, and Call Handling. Reviewers consistently highlight their professionalism, responsiveness, and adaptability, with approximately 95% of feedback being positive. Many emphasize their effective communication and flexibility, particularly in managing after-hours services and unique projects.
Clients express high satisfaction with 24H Virtual's dedication and involvement in their projects. One review highlights the company's commitment to understanding client needs and maintaining seamless communication, stating, "Their dedication and involvement in making the experience easy are impressive." Overall, the sentiment reflects a strong appreciation for 24H Virtual's collaborative approach and willingness to adapt, fostering a respectful and effective partnership.
Their dedication and involvement in making the experience easy are impressive. They are result-driven and willing to grow as we grow.
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Call Center Services PROJECT HIGHLIGHT
5.0 — A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical Read more
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Clients consistently highlight 24H Virtual's competitive pricing and exceptional value for money. One client noted a monthly investment of $1,100, remarking on the significant time savings and stress reduction achieved through their services. Another client mentioned an investment of approximately $8,000, emphasizing the improvement in conversion rates due to effective call handling. Overall, the sentiment reflects satisfaction with the cost relative to the quality and impact of services provided, with clients appreciating the professionalism and responsiveness of the team.
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Established in 2023, ServiceForge is a telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.
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Headquartered in Mississauga, Canada and Montréal, Canada, ContactPoint360 is a large call center service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Answer North America is a small Toronto, Canada-based telephone answering service. Their services include Call Center Services.
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HireAway is a call center company founded in 2019. Their services include Call Center Services and Back Office Outsourcing.
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Appointment Setter Online specializes in Contact Center Services, focusing on inbound call center management and telephonic support. They have received positive feedback for their professional and detail-oriented approach, with reviewers noting improved scheduling efficiency and effective communication. Approximately 100% of the feedback highlights their adaptability and alignment with client communication styles.
Call Center Services PROJECT HIGHLIGHT
5.0 — Appointment Setter Online provided inbound appointment setting services for a music school. The team was responsible for addressing incoming inquiries, scheduling trial lessons, and updating Read more
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Clients consistently highlight Appointment Setter Online's cost-effectiveness and overall value for money. One client noted the 'good value for cost' and alignment with company values, while another emphasized that their pricing fit their budget. Overall, the sentiment is positive, with clients appreciating the quality of service received relative to the investment, though some suggested improvements in follow-up processes to enhance conversion rates.
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Recent client feedback for Appointment Setter Online reflects a positive sentiment, highlighting their professionalism, adaptability, and effective communication. Clients noted improvements in scheduling efficiency and lead engagement, particularly in B2B contexts. Specific praise was given for their proactive approach and timely responses, with one client emphasizing their integration into the team. However, suggestions for improvement included enhancing follow-up intervals and providing more detailed notes on appointments to aid conversion tracking.
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Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.
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Call Box BPO is a branding agency. The Vaughan, Canada-based company focuses on Branding and Call Center Services.
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In Toronto, Canada, Qallus JSR Inc. Is a phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Aptitude 360 Inc is a call center and Back Office Outsourcing company. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2019.
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Headquartered in Toronto, Canada and Montréal, Canada, Transworld Systems Canada Inc. Is a small phone answering service. Their services include Call Center Services and Funding & Investment.
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Pro Collections Limited is a small Toronto, Canada-based call center. Their services include Call Center Services and Back Office Outsourcing.
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TeleMED Diagnostic Management is a Toronto, Canada-based IT managed services company. The team provides IT managed services and Application Testing.
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NCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.
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Kontact Consulting is an IT strategy consulting company. The team offers IT strategy consulting and Business Consulting, and the company is located in Toronto, Canada and Karachi, Pakistan.
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AnswerPlus is a phone answering service. In Toronto, Canada, the company was established in 1961. Their team focuses on Call Center Services.
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Call Centre Systems Inc. Is a Commercial Brokerage Services company. Founded in 1989, the company is in Toronto, Canada. Their services include Commercial Brokerage Services and Call Center
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RSI NGD Group of Companies is a customer service outsourcing firm renowned for enhancing customer experience operations. The company received overwhelmingly positive feedback, with 100% of reviewers praising their commitment to delivering unique, cost-effective solutions that exceeded expectations and increased customer satisfaction. Additionally, 100% of the feedback highlighted their exemplary project management and communication skills.
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Rezolves offers comprehensive Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center, as well as Telemarketing Services. Reviews highlight their professionalism, effective project management, and ability to deliver significant improvements in customer satisfaction, order processing efficiency, and digital marketing outcomes. Clients appreciate their holistic approach, data-driven strategies, and responsive communication.
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AnswerNet is a call center company. Headquartered in Toronto, Canada and Willow Grove, Pennsylvania, the team offers Call Center Services and Back Office Outsourcing.
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Peak Demand is an answering service company. They were established in 2016, and their services include Call Center Services and AI Consulting.
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Based in Toronto, Canada, Annuities HQ is a social media marketing agency. They offer Social Media Marketing and Email Marketing.
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Phone answering service PatientSERV was founded in 2013. Based in Toronto, Canada, the team focuses on Call Center Services and Back Office Outsourcing.
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TAS-PAGE is a telephone answering service. Located in Peterborough, Canada, the firm was founded in 1952. Their team provides Call Center Services and Customer Service Outsourcing.
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Matayo Solutions is a Cybersecurity company launched in 2020. The team focuses on Cybersecurity and Web Design and is in Houston, Texas and Hamilton, Canada.
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Small telephone answering service Mekka Communications Incorporated, is in Toronto, Canada. The team offers Call Center Services and Customer Service Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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