Home Call Centers Answering Services Canada Laval

Top Answering Service in Laval

Ratings Updated: April 1, 2026

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4 Leaders 12 Contenders

16 Companies

Country: Canada

Province: Quebec

City: Laval

Inbound Services: Answering services

List of the Top Laval Answering Services Companies

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Laval, Canada

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Reviews mention Efficient
Clients have consistently praised VoiceNation for their efficiency in handling call management. One client noted that VoiceNation resolved issues related to unanswered calls and complaints, significantly improving their internal processes. They highlighted the team's quick response to a system glitch during onboarding, which saved valuable time. Overall, feedback reflects a strong sentiment towards VoiceNation's ability to provide timely and effective support, with clients appreciating their attentive and proactive customer service.

Answering & Directing Calls for Real Estate Brokerage Firm

5.0 Mar 7, 2019

Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.
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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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FlairsTech

4.6 9 reviews

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Premier Verified

$50,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

15% Call Center Services

20% IT Managed Services

15% Application Management & Support +4

15% Custom Software Development

15% Customer Service Outsourcing

10% Enterprise App Modernization

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

100% Answering services

FlairsTech is a Contact Center Services company specializing in Customer Support Services, including inbound and outbound call handling, telephonic support, and multi-tier technical assistance. Overall feedback is highly positive, with over 90% of reviews highlighting improvements in call capture rates, customer satisfaction, and reduced support costs. Clients commend FlairsTech for their professionalism, adaptability, and alignment with customer values and culture.

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Reviews mention Great team
Clients consistently praise FlairsTech for their exceptional team and support. One director highlighted their 'great team of talent' that provides timely and accurate technical support, contributing to high customer satisfaction scores. Another client noted FlairsTech's flexibility in finding candidates and their dedication to fostering a collaborative culture, ensuring both client and team members feel valued. Overall, the sentiment reflects strong approval of FlairsTech's team dynamics and responsiveness.

Customer Success Management Service for Software Company

5.0 Apr 12, 2023

Flairstech have always been a great partner. They provide excellent candidates that we also get to personally interview. They think about the culture fit within our organisation and both sides encourage the FT team to feel part of the Upland Team. Senior management is always open to regular meetings and feedback and all small issues are nipped in the bud quickly so we can all focus on providing value to the customer.
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More responsive than most other service providers

FlairsTech is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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1 of 1 Laval-based review is 5 stars

Unknown avg. project cost for Call Center Services services in Laval

Call Center Services project highlight

Customer Service Outsourcing for Travel Agency
5.0 — FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations. Read more
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Review Rating from Clients

4.2/5.0

Quality

4.3

Schedule

4.3

Cost

4.5

Willing to Refer

4.5

Montreal clients appreciate FlairsTech’s ability to deliver tailored support, support staff, and project management across diverse needs. Their flexible approach, quick ramp-up, and cultural alignment contribute to successful outcomes, despite some suggestions for enhancing developer retention and communication processes.
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ContactPoint 360

4.8 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

40% Answering services

40% Inbound appointment scheduling

20% Virtual receptionist

ContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.

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3 of 4 reviews are 5 stars

2 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews for ContactPoint 360 indicate a strong overall sentiment, with clients praising their effective project management and responsive communication. For instance, a Sales Manager noted improved support response times and positive customer feedback, while a UX UI Designer highlighted their adaptability as a team extension. Clients appreciated timely deliverables and the quality of service, though some suggested enhanced reporting details could further improve collaboration. Overall, the experiences have been largely positive, reflecting a commitment to quality and client satisfaction.
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.
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Montréal, Canada

35075 Rue de Sorel, 4th Floor Montréal
Montréal, Canada H4P
201 - 250

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Pathway Communications

Not yet reviewed
Verified

$1,000+

$150 - $199 / hr

50 - 249

Montréal, Canada

Services provided

30% Call Center Services

35% IT Managed Services

20% Cybersecurity +1

15% Cloud Consulting & SI

Focus Areas

50% Answering services

30% Virtual receptionist

20% Inbound appointment scheduling

IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.
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Montréal, Canada

204 Rue Notre-Dame Ouest
Montréal, Canada H2Y 1T3
2 - 5

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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

52% Call Center Services

20% Back Office Outsourcing

15% Sales Outsourcing +1

13% Customer Service Outsourcing

Focus Areas

100% Answering services

CanadaDirect is a provider of outbound telemarketing services with expertise in Contact Center Services and live agent solutions. Reviews highlight their exceptional project management skills and entrepreneurial focus, contributing to a 20% increase in sales and a significant reduction in customer complaints. Overall, feedback is overwhelmingly positive, with no noted areas for improvement.

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Industry Experience

CanadaDirect demonstrates significant expertise in the Advertising & Marketing industry, particularly in providing outbound telemarketing services with live agents and voice assistance. Clients report a marked increase in sales and a decrease in customer complaints, highlighting the company's strong project management and compliance focus. Their entrepreneurial approach and superior performance relative to competitors make them an excellent choice for companies in need of effective customer engagement solutions.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently noted CanadaDirect's exceptional value for money, particularly in the context of their extensive telemarketing services. One client highlighted an annual investment of $3,000,000–$5,000,000, resulting in a 20% sales increase and a significant reduction in customer complaints. Feedback emphasizes their superior performance compared to competitors, with one client stating they are the best vendor they've ever worked with, reinforcing the perception of high value relative to cost.
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1 of 1 Laval-based review is 5 stars

$1,000,000 – $9,999,999 avg. project cost for Call Center Services services in Laval

Call Center Services project highlight

Voice Services for Financial Services Marketing Company
5.0 — CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. Read more
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Review Rating from Clients

5.0/5.0

Quality

4.5

Schedule

4.5

Cost

4.0

Willing to Refer

5.0

Reviewers in Montreal highlight CanadaDirect’s long-standing success in outbound telemarketing, achieving significant sales growth and low customer complaints. Their entrepreneurial approach and excellent project management set them apart in voice assistance and live agent solutions.
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Sybrid Private Limited

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Montréal, Canada

Services provided

15% Call Center Services

15% IT Managed Services

10% Branding +13

5% AI Agents

5% AI Development

5% API Development

5% Business Consulting

5% Cybersecurity

5% Digital Asset Management

5% Ecommerce Marketing

5% Pay Per Click

5% Social Media Marketing

5% UX/UI Design

5% Web Development

3% Content Marketing

2% Search Engine Optimization

Focus Areas

35% Answering services

35% Inbound appointment scheduling

30% Virtual receptionist

Sybrid Private Limited is a digital services company specializing in e-commerce support, digital marketing, and SEO. Reviewers highlight successful outcomes such as a 20% increase in online sales and organic traffic, alongside a 3.2x return on ad spend. Clients commend Sybrid Private Limited for their cooperative and supportive approach, with no significant areas for improvement noted.

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Industry Experience

Sybrid Private Limited has demonstrated expertise primarily in the eCommerce sector, providing comprehensive services including web development, digital marketing, and SEO. Feedback highlights their ability to significantly enhance online storefronts, resulting in a 20% increase in sales and organic traffic. Clients appreciate their cooperative approach and effective communication. Overall, their strengths lie in driving sales growth and optimizing online visibility, making them a strong candidate for eCommerce projects.
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eCommerce

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Sybrid Private Limited as providing good value for money, particularly noting a 20% increase in online sales and significant improvements in organic traffic and ad spend returns. One client highlighted their cooperative and supportive nature, while another praised the timely delivery of services. Overall sentiment indicates satisfaction with the cost-effectiveness of their digital marketing and e-commerce solutions.
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Montréal, Canada

560 rue Jacques-Bizard suite 105-A, Montreal, Quebec, Canada H9C 2H2
Montréal, Canada H9C 2H2
10 - 15

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

85% Answering services

10% Inbound appointment scheduling

5% Virtual receptionist

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Montréal, Canada

880 Rue Roy Est
Montréal, Canada H2L 1E6
2 - 5

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Kewix Telecom

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Montréal, Canada

Services provided

100% Call Center Services

Focus Areas

95% Answering services

5% Inbound appointment scheduling

Kewix Telecom is a telephone answering service. The firm is located in Montréal, Canada. Their services include Call Center Services.
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VoIP.ms

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Terrebonne, Canada

Services provided

50% Call Center Services

50% Unified Communications Consulting & SI

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Founded in 2007, VoIP.ms is an unified communications consulting & SI and answering service company. The midsize team specializes in unified communications consulting & SI and Call Center Services.
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FTalent

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Services provided

20% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

70% Answering services

20% Virtual receptionist

10% Inbound appointment scheduling

FTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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Montréal, Canada

1000 Sherbrooke St W
Montréal, Canada H3A 3G4
6 - 9

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Alteka

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

39% Call Center Services

38% Back Office Outsourcing

23% Customer Service Outsourcing

Focus Areas

100% Answering services

Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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Nordia

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

100% Answering services

Nordia is a telephone answering service based in Laval, Canada. Launched in 1999, the team focuses on Call Center Services and Customer Service Outsourcing.
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IO Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

100% Call Center Services

Focus Areas

100% Answering services

IO Solutions is an Alberton, Canada-based telephone answering service. They provide Call Center Services.
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Montreal, Canada

5000 Buchan, Suite 1000,
Montreal, Canada H4P 1T2
76 - 100

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VOXDATA

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

52% Call Center Services

24% Customer Service Outsourcing

13% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

100% Answering services

VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.
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Gexel Telecom

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

25% Call Center Services

42% Customer Service Outsourcing

33% Back Office Outsourcing

Focus Areas

100% Answering services

Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
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@liveconx

4.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Services provided

30% Call Center Services

55% Customer Service Outsourcing

15% Sales Outsourcing

Focus Areas

100% Answering services

@liveconx is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations. Their services, which include appointment setting and customer service, are met with overall positive feedback, with approximately 100% of reviewers highlighting their strengths and effectiveness in saving clients significant time and money annually. Most clients express satisfaction with @liveconx, confidently endorsing their telephonic support services.

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1 of 3 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Appointment Setting for Transportation Business
5.0 — Read more
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Industry Experience

liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.
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Information technology Transportation Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
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Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)

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Transworld Systems Canada Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Montréal, Canada

Services provided

35% Call Center Services

35% Funding & Investment

30% Back Office Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Headquartered in Toronto, Canada and Montréal, Canada, Transworld Systems Canada Inc. Is a small phone answering service. Their services include Call Center Services and Funding & Investment.
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Montréal, Canada

50 Boulevard Crémazie O
Montréal, Canada H2P

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 CanadaDirect

2 FlairsTech

3 ContactPoint 360

4 Sybrid Private Limited

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Laval Answering Services Companies

CanadaDirect

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Ability to deliver

31.6/40.0

16.2/20 Reviews

8.8/10 Clients & Experience

6.6/10 Market Presence

Service focus

52% Call Center Services

100% Answering services

48% Other

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FlairsTech

$50,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

31.1/40.0

17/20 Reviews

6.5/10 Clients & Experience

7.6/10 Market Presence

Service focus

15% Call Center Services

100% Answering services

85% Other

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ContactPoint 360

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

22.5/40.0

16.4/20 Reviews

0/10 Clients & Experience

6.1/10 Market Presence

Service focus

41% Call Center Services

40% Answering services

59% Other

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Sybrid Private Limited

Undisclosed

Undisclosed

1,000 - 9,999

Montréal, Canada

Ability to deliver

20.7/40.0

14.8/20 Reviews

0/10 Clients & Experience

5.9/10 Market Presence

Service focus

15% Call Center Services

35% Answering services

85% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

85% Answering services

77% Other

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Pathway Communications

$1,000+

$150 - $199 / hr

50 - 249

Montréal, Canada

Ability to deliver

8.7/40.0

0/20 Reviews

2.9/10 Clients & Experience

5.8/10 Market Presence

Service focus

30% Call Center Services

50% Answering services

70% Other

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Kewix Telecom

Undisclosed

< $25 / hr

10 - 49

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

100% Call Center Services

95% Answering services

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VoIP.ms

Undisclosed

Undisclosed

50 - 249

Terrebonne, Canada

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

50% Call Center Services

33% Answering services

50% Other

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FTalent

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Call Center Services

70% Answering services

80% Other

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Alteka

$1,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

39% Call Center Services

100% Answering services

61% Other

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Nordia

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

100% Answering services

30% Other

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IO Solutions

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

100% Answering services

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VOXDATA

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

52% Call Center Services

100% Answering services

48% Other

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Gexel Telecom

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

100% Answering services

75% Other

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@liveconx

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Ability to deliver

20.2/40.0

13/20 Reviews

2.1/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% Call Center Services

100% Answering services

70% Other

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Transworld Systems Canada Inc.

Undisclosed

Undisclosed

10 - 49

Montréal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

35% Call Center Services

50% Answering services

65% Other

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