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Top BPO Companies in Seattle

Ratings Updated: March 16, 2026

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Seattle, WA

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.

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Reviews mention Exceptional results
Clients have consistently reported exceptional results from their collaboration with Unity Communications, noting record-breaking sales outcomes and the successful generation of leads. One client highlighted that Unity contributed 30-50% of their sales numbers, demonstrating a strong partnership and effective communication. The team's understanding of sales dynamics and commitment to meeting deadlines were particularly praised, leading to a harmonious relationship and significant growth in business. Overall, client sentiment reflects a high level of satisfaction with Unity's performance and results.

Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them. They value their jobs and care about the work, going above and beyond for every customer. They're loyal, humble, helpful, and save us both time and money.
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Industry Experience

Unity Communications has garnered positive feedback across diverse industries, including healthcare, telecommunications, e-commerce, and media. Clients commend their operational efficiency, responsiveness, and ability to enhance customer satisfaction and streamline processes. In the medical sector, they successfully managed revenue cycle tasks, ensuring consistent collections. Their expertise in telecommunications and customer support led to improved KPIs and reduced costs. Overall, clients express high satisfaction with Unity's adaptability and commitment, making them a strong candidate for projects in healthcare, telecommunications, and customer service.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services Medical Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Seattle, WA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Remote CoWorker

4.8 174 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Seattle, WA

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider that offers comprehensive administrative, marketing, and project management support. Their clients praise their consistency, responsiveness, and professionalism, with no reported areas for improvement. Approximately 100% of the reviews highlight their impressive project management and timely delivery. Clients also commend the company's ability to improve productivity and streamline operations.

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Reviews mention Easy to work with
Overall, client feedback highlights Remote CoWorker's exceptional ease of collaboration. Clients consistently note their responsiveness, proactive approach, and adaptability to shifting priorities. For instance, one client praised the team for being 'dependable and easy to work with,' while another emphasized their 'quick response times' and 'positivity.' This sentiment is echoed across multiple reviews, with clients appreciating the smooth communication and organizational skills demonstrated throughout their engagements.

Back Office Outsourcing for Defense Products Reseller

5.0 May 24, 2024

Princess J. P. has been a pleasure to work with. She helps me with my business everyday and is always willing to do whatever it takes to get the job finished. Is very detailed in her work.
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Content & Ops Mgmt for Business Workflow Automation Firm

4.5 Feb 22, 2024

The delivery was better than expected. Good Communication in a timely manner. Easy to work with, Professionalism.
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BPO & Call Center Services for Educational Provider

4.0 Feb 19, 2024

Remote CoWorker has been extremely easy to work with, as their process is quick and flexible. Remote CoWorker delivers items on time and responds well to feedback, both individually and as a company.
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Virtual Assistant Support for Life Insurance Company

5.0 Jul 19, 2023

Easy to work with and they provided us with a good VA. As far as ongoing support from our project manager, they have been responsive when we have reached out.
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Administrative Support Outsourcing for Railing Company

5.0 Apr 10, 2025

The company's friendliness and good work ethic were particularly impressive. Their very quick response time and attention to detail ensured a smooth collaboration. Overall, they were easy to communicate with through virtual meetings and messaging apps.
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18 of 18 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 18 times in the past 6 months
Recent reviews of Remote CoWorker reflect a consistently positive sentiment, with clients praising their reliability, effective communication, and high-quality service. Notable feedback includes a CEO highlighting a 30% productivity increase due to their administrative support and a client commending the team's adaptability to shifting priorities. Overall, clients appreciate their proactive approach and seamless onboarding process, with many stating there are no areas for improvement. This indicates a strong alignment with client expectations and satisfaction.
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Industry Experience

Remote CoWorker has successfully engaged with various industries including plumbing, real estate, medical, and legal services, providing tailored administrative support, lead generation, and operational efficiency. Feedback across the board highlights their responsiveness, attention to detail, and the ability to meet deadlines. Clients in the medical sector noted significant time savings, while those in real estate reported increased productivity. Overall sentiment reflects a strong alignment with client needs, making Remote CoWorker particularly suitable for businesses seeking reliable support in these sectors.
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Business services Medical Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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United States (107) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Seattle, WA

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Reliable
Clients consistently highlight TECHSPEED INC's reliability, noting their effective project management and proactive communication. One client praised their ability to meet deadlines and respond swiftly to inquiries, emphasizing the impressive ownership and accountability demonstrated by the team. The feedback reflects a strong sentiment of satisfaction, with no identified areas for improvement, indicating that the company consistently meets and exceeds client expectations.

Data Entry Services for Data Solutions Company

5.0 Jun 2, 2021

Output is consistent and reliable. Issues rarely occur and, when they do, they are sure to correct quickly.
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Customer Service Outsourcing for Home Care Agency

5.0 Sep 29, 2025

Their project management was organized and reliable. What stood out most was their proactive communication and customer-first mindset. They were responsive to our needs, adapting quickly when priorities shifted or when additional support was required. Their performance was reliable and professional, and I was fully satisfied with the support they provided.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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More responsive than most other service providers

TECHSPEED INC is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.

Answering Services for Education Service

5.0 Aug 12, 2017

The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)

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Redtech

5.0 1 review

$25,000+

$100 - $149 / hr

50 - 249

Bellevue, WA

Services provided

30% Recruiting

30% Staffing

20% IT Managed Services +2 services

10% Back Office Outsourcing

10% Digital Strategy

Redtech is a data analytics company specializing in enhancing content management strategies. Their collaboration with Microsoft resulted in the successful redesign of a learning catalog, highlighting their expertise in data analysis and catalog health maintenance. Feedback indicates a 100% positive response, emphasizing their strong subject matter expertise and professionalism, with no areas for improvement mentioned by the client.

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Industry Experience

Redtech has demonstrated expertise primarily in the Software industry, particularly in enhancing learning technology solutions for major organizations like Microsoft. Feedback highlights their strengths in data analysis, content management, and business intelligence, leading to improved data quality and user satisfaction. Clients commend their professionalism and effective collaboration. Overall sentiment is highly positive, indicating that Redtech is well-suited for projects requiring technical proficiency and strategic insights in software-related initiatives.
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Software

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Redtech for providing quality resources at competitive rates, highlighting the company's ability to deliver valuable insights and maintain high standards. A Director at Microsoft noted their strong fit and value for money, stating that Redtech's services significantly advanced their learning data quality initiative. Overall, feedback reflects a positive sentiment regarding the company's pricing structure and the value delivered through their expertise and professionalism.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

4.5

Willing to Refer

5.0

Redtech in Redmond, Washington, excels in BI and data analysis, supporting Microsoft with complex content catalog projects. Reviewers praise their expertise, professionalism, and effective collaboration, resulting in improved data quality and search accuracy for large-scale learning systems.
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Featured

What are Featured Providers?
HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Seattle, WA

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Great project management
Clients have praised HelpSquad for their exceptional project management, highlighting their constant communication and timely responses to inquiries. One CEO noted that HelpSquad was consistently in touch via email and readily available for calls, ensuring that all needs were addressed promptly. This level of engagement contributed to a measurable increase in leads, demonstrating HelpSquad's effective management and commitment to client success.

Conversion Optimization for Digital Marketing Agency

5.0 Nov 18, 2024

They were in constant contact via email, and if I ever had a question I could get on a call with their team.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of HelpSquad reflect a highly positive sentiment, highlighting their exceptional communication and responsiveness. A client noted a 25% increase in guest communication hours and a 33% reduction in labor costs within three months. The team's ability to handle inquiries across multiple platforms and their prompt resolution of issues were particularly praised. Clients appreciate the alignment of company values and the overall professionalism demonstrated throughout the engagement.
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Seattle, WA

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Timely
Overall feedback regarding timeliness from clients highlights Big Outsource's exceptional project management. Clients noted that deliverables were consistently on time, with one remarking on a 40% reduction in response times and another on email response improvements from 48 to under 12 hours. The proactive communication style and ability to quickly integrate feedback were also praised, reinforcing a strong sentiment of reliability and efficiency in meeting deadlines across various projects.

Customer Service Outsourcing for E-Commerce Retail Company

5.0 Aug 16, 2023

Big Outsource exhibited exceptional project management skills. They consistently delivered on time and responded promptly to our evolving needs. Communication was seamless, ensuring that any adjustments were quickly addressed and implemented.
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Customer Support for Telecommunications Company

5.0 Aug 5, 2023

Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.
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Data Entry Process Services for Educational Company

5.0 Aug 5, 2023

The project management at Big Outsource is highly commendable. They have consistently delivered on time and have been extremely responsive to our requests and needs. Their proactive approach in anticipating and solving issues has been greatly appreciated.
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Business & IT Consulting Services for Haircare Company

5.0 Aug 5, 2023

Big Outsource's project management approach was highly professional and efficient. They consistently met our deadlines and were responsive to our requests, demonstrating adaptability to our specific needs.
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Customer Support for Driving Technology Company

5.0 Aug 4, 2023

Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Seattle, WA

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Transparent
The overall sentiment regarding transparency in TDCX's operations is highly positive. Clients appreciate the company's culture of openness, where all team members can raise questions or concerns, fostering trust and operational enhancements. One client noted, 'This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client.' Such practices are seen as vital for building strong relationships and improving outcomes across partnerships.

Customer Service, Security & Risk Assessment for Fintech Co

5.0 Apr 28, 2022

TDCX has created a culture where everyone at every level can raise a question or concern, which has enabled my engagements with them to result in countless operating enhancements as well as large-scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Direct Interactions

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Seattle, WA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Direct Interactions is a call center company in Seattle, Washington. Their services include Call Center Services and Customer Service Outsourcing.
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Bellmedex

Not yet reviewed

$1,000+

$25 - $49 / hr

1,000 - 9,999

Renton, WA

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services

Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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Imagenet LLC

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Kent, WA

Services provided

50% Back Office Outsourcing

25% Customer Service Outsourcing

13% Sales Outsourcing +1 service

12% Call Center Services

Imagenet LLC is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing and is located in Tampa, Florida and Lake Forest, California.
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Appoint Help

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Seattle, WA

Services provided

50% Back Office Outsourcing

50% Customer Service Outsourcing

Appoint Help is a Back Office Outsourcing and Customer Service Outsourcing company launched in 2023. The midsize team provides Back Office Outsourcing and Customer Service Outsourcing.
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Bluechip Call Center

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Seattle, WA

Services provided

100% Call Center Services

Bluechip Call Center is a phone answering service. They provide Call Center Services and were launched in 2004. The agency is headquartered in Noida, India and Seattle, Washington.
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Virtudesk

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Bellevue, WA

Services provided

50% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% HR Outsourcing

Customer Service Outsourcing company Virtudesk is headquartered in Bellevue, Washington. Their services include Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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Super Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Issaquah, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Super Locksmith Services is a Business Consulting company. They are based in Issaquah, Washington. Their team specializes in Business Consulting and Back Office Outsourcing.
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Lock & Key Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Lock & Key Shop is a Business Consulting company. Located in Seattle, Washington, the agency was established in 1995. Their team specializes in Business Consulting and Back Office Outsourcing.
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Estate Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kent, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Estate Locksmith Store is a Business Consulting company. The Kent, Washington-based firm focuses on Business Consulting and Back Office Outsourcing.
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Gallery Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Mountlake Terrace, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Located in Mountlake Terrace, Washington, Gallery Locksmith Store is a small Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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Capitol Locksmith Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Edmonds, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Launched in 1977, Capitol Locksmith Service, a small Business Consulting company, is based in Edmonds, Washington. Their team specializes in Business Consulting and Back Office Outsourcing.
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All Day Locksmith Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bellevue, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Founded in 1997, All Day Locksmith Service is a small Business Consulting company in Bellevue, Washington. Their team specializes in Business Consulting and Back Office Outsourcing.
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AMHEALTH

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Renton, WA

Services provided

90% Back Office Outsourcing

8% Document Digitization & Management

2% Transcription

Back Office Outsourcing company AMHEALTH was established in 2022. The agency provides Back Office Outsourcing and Document Digitization & Management.
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Encore Focus

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Bellevue, WA

Services provided

40% Sales Outsourcing

30% IT Managed Services

30% IT Strategy Consulting

Encore Focus is a small Sales Outsourcing company. Launched in 2005, the team specializes in Sales Outsourcing and IT strategy consulting.
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Responza

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Seattle, WA

Services provided

40% IT Managed Services

30% Back Office Outsourcing

30% Web Development

Responza, an IT managed services company, is located in Seattle, Washington. They offer IT managed services and Back Office Outsourcing and were established in 2009.
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InterConnection

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Seattle, WA

Services provided

100% Document Digitization & Management

InterConnection is a Document Digitization & Management company. The Seattle, Washington-based firm was launched in 1999. Their services include Document Digitization & Management.
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Pipeline CRM

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

80% CRM Consulting and SI

20% Sales Outsourcing

Pipeline CRM is a CRM consulting and SI company. The agency is in Seattle, Washington. Their team offers CRM consulting and SI and Sales Outsourcing.
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Omni Medical Billing Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

100% Back Office Outsourcing

Omni Medical Billing Services is a Back Office Outsourcing company. They are in Seattle, Washington and have small team. They provide Back Office Outsourcing.
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Athena Executive Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

50% Back Office Outsourcing

50% Corporate Training & Coaching

Athena Executive Services, a Back Office Outsourcing and Corporate Training & Coaching company, was launched in 2016. They specializes in Back Office Outsourcing and Corporate Training & Coaching.
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Adjusters International Pacific Northwest

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

100% Back Office Outsourcing

Adjusters International Pacific Northwest, a Back Office Outsourcing company, was established in 1970. They focuses on Back Office Outsourcing.
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US Providers Billing & Management Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Renton, WA

Services provided

100% Back Office Outsourcing

US Providers Billing & Management Inc. Is a small Back Office Outsourcing company headquartered in Renton, Washington. Their services include Back Office Outsourcing.
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Devilize

5.0 2 reviews

$1,000+

$25 - $49 / hr

10 - 49

Bellevue, WA

Services provided

20% E-Commerce Development

20% Graphic Design

20% Sales Outsourcing +2 services

20% Social Media Marketing

20% Web Development

Devilize is an employee-success-oriented company that initiates programs that help both parties grow. We believe in modern systems that support practices like Agile and Lean, with a strong focus on
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Meydenbauer Partners

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Kirkland, WA

Services provided

20% Back Office Outsourcing

20% CRM Consulting and SI

20% Custom Software Development +2 services

20% IT Staff Augmentation

20% IT Strategy Consulting

Meydenbauer Partners, an IT strategy consulting company, is based in Kirkland, Washington. They specialize in IT strategy consulting and CRM consulting and SI.
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Malone Law Group

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

70% Back Office Outsourcing

30% Commercial Financing

Malone Law Group is a Back Office Outsourcing company. In Seattle, Washington, their small team provides Back Office Outsourcing and Commercial Financing. The agency was founded in 2005.
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Loeffler Law Group PLLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company Loeffler Law Group PLLC is in Seattle, Washington. The team provides Back Office Outsourcing.
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MyD.I.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company MyD.I. Was founded in 2022. The small team focuses on Back Office Outsourcing.
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ClaimSimple

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

100% Back Office Outsourcing

ClaimSimple is a Seattle, Washington-based Back Office Outsourcing company. They provide Back Office Outsourcing and were launched in 2022.
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Public Insurance Adjusters of Washington

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

100% Back Office Outsourcing

Public Insurance Adjusters of Washington is a Back Office Outsourcing company. They offer Back Office Outsourcing and were founded in 2020. The company is headquartered in Seattle, Washington.
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Business Computer Technicians

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Tukwila, WA

Services provided

50% IT Managed Services

20% Cybersecurity

20% IT Strategy Consulting +1 service

10% Call Center Services

Business Computer Technicians is an IT managed services company. They are in Tukwila, Washington and have small team. Their team offers IT managed services and IT strategy consulting.
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JND Legal Administration

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Seattle, WA

Services provided

70% Litigation Support Services

30% Back Office Outsourcing

JND Legal Administration, a Litigation Support Services company, is based in Seattle, Washington. Founded in 2016, the team offers Litigation Support Services and Back Office Outsourcing.
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MedTech Claims & Billing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bellevue, WA

Services provided

40% Back Office Outsourcing

40% Transcription

20% Compliance Consulting

MedTech Claims & Billing is a small Back Office Outsourcing company headquartered in Bellevue, Washington. The team specializes in Back Office Outsourcing and Transcription.
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Adnet Global

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Seattle, WA

Services provided

40% Video Production

20% AI Development

20% Back Office Outsourcing +1 service

20% Product Design

Adnet Global is a video production agency. The midsize London, England-based team offers Video Production and Product Design. The company was founded in 1995.
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Claims Dispute Resolution

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

35% Commercial Property Management

35% Litigation Support Services

30% Back Office Outsourcing

Claims Dispute Resolution is a Commercial Property Management company founded in 1965. Their services include Commercial Property Management and Litigation Support Services.
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Yesler

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

Seattle, WA

Services provided

20% Call Center Services

20% Content Marketing

20% Market Research +2 services

20% Marketing Strategy

20% Social Media Marketing

Yesler, a midsize call center service, is based in Seattle, Washington and Wayne, Pennsylvania. Their services include Call Center Services and Content Marketing.
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Kitterman Marketing

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Seattle, WA

Services provided

25% Call Center Services

25% Content Marketing

25% Market Research +1 service

25% Marketing Strategy

Kitterman Marketing, a phone answering service, was founded in 2001. The team provides Call Center Services and Content Marketing.
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Lacy & Par, Inc.

Not yet reviewed

$1,000+

$150 - $199 / hr

10 - 49

Seattle, WA

Services provided

20% Back Office Outsourcing

20% Digital Strategy

20% Direct Marketing +2 services

20% Email Marketing

20% Print Design

Lacy & Par, Inc., a Direct Marketing company, is headquartered in Seattle, Washington. The team provides Direct Marketing and Digital Strategy.
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Knack Collective

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

20% CRM Consulting and SI

20% Content Marketing

20% Content Writing Services +2 services

20% Marketing Strategy

20% Sales Outsourcing

Knack Collective is a Marketing Strategy company. Launched in 2018, the company specializes in Marketing Strategy and Content Marketing.
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3rdPlus

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

20% Branding

20% Content Marketing

20% Public Relations +2 services

20% Sales Outsourcing

20% Social Media Marketing

3rdPlus is a Vashon, Washington-based branding firm. The team provides Branding and Public Relations.
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Pro Call Center Inc

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Fife, WA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Pro Call Center Inc is a Fife, Washington-based answering service. They specialize in Call Center Services and Customer Service Outsourcing.
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Wimmer Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Seattle, WA

Services provided

10% AI Development

10% Application Management & Support

10% Business Consulting +7 services

10% CRM Consulting and SI

10% Corporate Training & Coaching

10% Custom Software Development

10% HR Consulting

10% IT Managed Services

10% IT Strategy Consulting

10% Sales Outsourcing

Launched in 2002, Wimmer Solutions is a software development company. The firm offers Custom Software Development and IT strategy consulting.
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Redmond Partners

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bellevue, WA

Services provided

50% Business Consulting

30% Corporate Training & Coaching

20% Back Office Outsourcing

Established in 2018, Redmond Partners is a small Business Consulting company. Their services include Business Consulting and Corporate Training & Coaching.
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Business 2 Virtual LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Seattle, WA

Services provided

20% Back Office Outsourcing

20% Engineering

10% Content Marketing +5 services

10% Content Writing Services

10% Digital Strategy

10% Marketing Strategy

10% Social Media Marketing

10% Web Development

Business 2 Virtual LLC is a Back Office Outsourcing company. They are based in Seattle, Washington and have small team. They focus on Back Office Outsourcing and Engineering.
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Central Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Federal Way, WA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Central Locksmith Store, a Business Consulting company, is based in Federal Way, Washington. Their services include Business Consulting and Back Office Outsourcing.
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SPARKVertical, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Seattle, WA

Services provided

15% Sales Outsourcing

15% Search Engine Optimization

10% Business Consulting +6 services

10% Conversion Optimization

10% Graphic Design

10% Media Planning & Buying

10% Public Relations

10% Social Media Marketing

10% Video Production

SPARKVertical, LLC, a small SEO agency, is in Seattle, Washington. Their services include Search Engine Optimization and Sales Outsourcing.
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Cascade Answering Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Puyallup, WA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Cascade Answering Solutions is an answering service. Their small team is in Puyallup, Washington and offers Call Center Services and Customer Service Outsourcing. The agency was launched in 2015.
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Atwood LLC

Not yet reviewed

$1,000+

$150 - $199 / hr

Freelancer

Seattle, WA

Services provided

70% Back Office Outsourcing

30% Content Writing Services

Back Office Outsourcing company Atwood LLC was founded in 2018. The firm provides Back Office Outsourcing and Content Writing Services, and is small.
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Strong Tower Consulting, LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bellevue, WA

Services provided

50% Business Consulting

20% BI & Big Data Consulting & SI

20% Staffing +1 service

10% Back Office Outsourcing

Strong Tower Consulting, LLC is a Business Consulting company. Established in 2014, their team offers Business Consulting and BI & big data consulting & SI.
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Bluehawk Consulting

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bellevue, WA

Services provided

20% Business Consulting

20% Content Writing Services

20% IT Managed Services +3 services

15% AI Development

15% BI & Big Data Consulting & SI

10% Back Office Outsourcing

Bluehawk Consulting is an IT managed services company. Established in 2011, the team specializes in IT managed services and Business Consulting.
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