Top Call Center Services & Voice Services in Kosovo
11 Companies
List of the Top Kosovo Call Center Companies & Voice Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves KosovoServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
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This provider is fluent in 11 languages:
- English
- Spanish
- Arabic
- Russian
- German
- French
- Italian
- Polish
- Ukrainian
- Romanian
- Dutch
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$1,000+< $25 / hr1,000 - 9,999Serves KosovoServices provided
25% Call Center Services35% Customer Service Outsourcing20% AI Agents +2 services15% Back Office Outsourcing5% Data Annotation ServicesSee all 81 projectsSupportYourApp is a versatile provider of Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Telephonic Support. Across numerous reviews, SupportYourApp is consistently praised for its flexibility, professionalism, and ability to scale services rapidly. Approximately 100% of reviewers commend its value for cost, while many highlight its effective project management and dedication to meeting client needs.
Reviews mention Results-oriented
The reviews reflect a strong sentiment towards SupportYourApp's results-oriented approach. Clients noted significant improvements in customer satisfaction (CSAT) and retention rates, attributing these successes to the team's efficient handling of customer requests and personalized support. One client highlighted the quick response times and the ability to seamlessly integrate into their systems, ultimately reducing churn rates. Overall, the feedback emphasizes SupportYourApp's effectiveness in delivering measurable outcomes and adapting to client needs.-
Customer Support Services for HealthTech Company
5.0 May 13, 2024The SupportYourApp team is very professional. They are always delivering the promised results on time. Our communication is on-point. We enjoy collaborating with them very much.
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29 of 32 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 32 ReviewsCall Center Services PROJECT HIGHLIGHT
Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read moreWas this helpful?
Industry Experience
SupportYourApp has demonstrated expertise across various industries, including Information Technology, Healthcare, and Financial Services, receiving positive feedback for their operational excellence and customer-centric approach. Clients highlighted their adaptability and proactive communication in managing customer support, particularly in fast-paced environments like eCommerce and SaaS. Overall sentiment is favorable, with many clients noting improved response times and customer satisfaction, making them a suitable partner for technology-driven and service-oriented businesses.
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Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive SupportYourApp as offering good value for money, with many highlighting their pricing as fitting within budget constraints. Positive feedback includes remarks on their responsiveness and ability to handle high volumes of support tickets efficiently. For instance, one client noted a significant reduction in response times and improved customer satisfaction after engaging SupportYourApp. However, there were also concerns regarding ownership and accountability in some cases, indicating a need for improvement in service consistency.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves KosovoServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Exceptional results
Clients have expressed exceptional satisfaction with Hugo's services, highlighting their commitment to timely deliveries and outstanding customer support. One client noted, 'Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive,' while another emphasized their 'remarkable expertise in accelerating response times' and creating a comprehensive FAQ page. Overall, clients appreciate Hugo's adaptability, professionalism, and ability to align with their company culture, making them an invaluable partner for enhancing customer relationships.-
Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. We extend our gratitude for their vital role in enabling our timely deliveries and eagerly anticipate the continuation of this fruitful partnership.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. Whether it was through email, chat, or phone, their skilled agents were always ready to provide swift and accurate solutions to our customers' inquiries. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$1,000+< $25 / hr250 - 999Serves KosovoServices provided
35% Call Center Services55% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
Read All ReviewsSelect Industry to see insights
Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
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This provider is fluent in 11 languages:
- English
- Spanish
- Arabic
- Russian
- German
- French
- Italian
- Polish
- Ukrainian
- Romanian
- Dutch
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Limitless Outsourcing
Not yet reviewed
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$10,000+< $25 / hr250 - 999Prishtina, KosovoServices provided
45% Customer Service Outsourcing20% HR Outsourcing15% Sales Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)5% Back Office Outsourcing5% Recruitment Process OutsourcingEstablished in 2018, Limitless Outsourcing is a midsize Customer Service Outsourcing company in Prishtina, Kosovo. Their team provides Customer Service Outsourcing and HR Outsourcing.
Read more -
$5,000+< $25 / hr50 - 249Prishtina, Kosovo
Services provided
10% Call Center Services20% Custom Software Development20% IT Staff Augmentation +4 services15% Customer Service Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Back Office Outsourcing10% Web DevelopmentSee all 2 projectsSonnecto is a business process outsourcing company offering services in lead generation, customer support, software development, and digital marketing. Overall, they receive positive feedback, with clients praising their adaptability, effective project management, and strategic partnership. Approximately 90% of reviewers highlight their strong communication skills and innovative problem-solving approach, while some suggest expanding their service offerings.
Reviews mention Openness
The sentiment regarding Openness in Sonnecto's client feedback is largely positive. Clients appreciate Sonnecto's transparent communication and willingness to engage in discussions about their needs, as highlighted by one client's remark about being an 'open book' to foster collaboration. Sonnecto's team is noted for their adaptability and problem-solving capabilities, ensuring a smooth operational experience. This openness has led to strategic advice and tailored solutions, aligning closely with clients' goals.-
Holistic Staff Augmentation for IT School
5.0 May 21, 2020They always have a process that we go through. There’s a series of meetings whenever we kick off a new project or want to put together a new team. From our perspective, the way they handle our project has been very specific to dedicated teams, and there’s always been a process of discovery as to what we’re looking to achieve now and in the future. They’re really methodical when it comes to that approach. We talk with their management team so they can understand how we’re trying to scale and expand to new markets and develop additional projects. Then, they can pivot their teams. Everyone is well-aligned with high-level priorities.
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Holistic Staff Augmentation for IT School
5.0 May 21, 2020Be an open book. If you’re trying to grow with an outsourcing partner it’s important to get to know each other through the process of revealing all of your pain points. As a result of opening up to them, they gave us strategic advice and multiple options on how to do things.
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Industry Experience
Sonnecto has demonstrated its expertise primarily in the IT Services and education sectors. Clients have praised their ability to enhance lead generation and operational scalability, particularly for SaaS companies and coding schools. Feedback highlights their commitment to using innovative technologies and providing dedicated support teams, contributing positively to clients' growth and efficiency. The overall sentiment is highly favorable, suggesting that companies in IT and education looking for outsourcing support and development capabilities would find Sonnecto a valuable partner.
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IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Sonnecto's cost-effectiveness and the substantial value they provide for their investment. One client noted an investment of over $50,000, resulting in significant lead generation and operational efficiency improvements. Another emphasized that Sonnecto's extensive resources allowed them to scale operations that would have been unaffordable otherwise. Overall, feedback reflects a strong sentiment that Sonnecto offers competitive pricing aligned with high-quality service and support.Was this helpful?
More responsive than most other service providers
Get in TouchSonnecto is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Services provided
30% Call Center Services30% Customer Service Outsourcing25% Sales Outsourcing +1 service15% Back Office OutsourcingSee all 1 projectsVariant Solutions L.L.C offers inbound call handling, supplier management, and accounting services. The feedback highlights their efficiency, responsiveness, and ability to meet client needs promptly, with an experienced team that fulfills requests within 24 hours. Overall, clients are highly satisfied with their professional and comprehensive service delivery.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Email Marketing20% Sales OutsourcingHomex Virtual Agency is an Email Marketing company. They offer Email Marketing and Call Center Services and were founded in 2019. The agency is located in Prishtina, Kosovo.
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$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
20% Call Center Services40% Customer Service Outsourcing20% Sales Outsourcing +2 services10% Back Office Outsourcing10% Market ResearchCustomer Service Outsourcing company VOOXIO was founded in 2022. The team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Gjilan, Kosovo
Services provided
25% Call Center Services35% Customer Service Outsourcing20% Back Office Outsourcing +2 services10% IT Managed Services10% Sales OutsourcingSD IT Services, a Customer Service Outsourcing company, is located in Gjilan, Kosovo and Pristina, Kosovo. Founded in 2022, the team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Prishtina, Kosovo
Services provided
10% Call Center Services25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +3 services15% Customer Service Outsourcing15% Sales Outsourcing10% AccountingMidsize Back Office Outsourcing company FMA BPO, is located in Prishtina, Kosovo. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49Prishtinë, Kosovo
Services provided
10% Call Center Services10% Cloud Consulting & SI10% Cybersecurity +9 services10% IT Managed Services10% IT Staff Augmentation10% IT Strategy Consulting10% Other IT Consulting and SI10% Other Marketing10% Web Design5% HR Outsourcing3% Staffing2% RecruitingGetoutsourced , an Other Marketing company, was established in 2019. They focuses on Other Marketing and Web Design.
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$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +8 services5% AI Agents5% Custom Software Development5% HR Outsourcing5% IT Managed Services5% Recruiting5% Recruitment Process Outsourcing5% Staffing5% Web DevelopmentOLYMP BPO, a telephone answering service, offer Call Center Services and Back Office Outsourcing. They were established in 2018.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
10% Call Center Services10% AI Development10% Back Office Outsourcing +7 services10% Customer Service Outsourcing10% HR Outsourcing10% Mobile App Development10% Performance Marketing10% Recruiting10% Web Design10% Web DevelopmentENTRIKS L.L.C. Is a small telephone answering service launched in 2021. Their team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+Prizren, Kosovo
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Prizren, Kosovo
Str. De Rada, 20000 Prizren
Prizren, Kosovo1001 - 2000
(+43) 69912752539
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List of the Top 2 Kosovo Call Center Companies & Voice Services
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$5,000+< $25 / hr50 - 249Prishtina, Kosovo
Ability to deliver
22.6/40.016.2/20 Reviews1.2/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services90% Other -
$10,000+< $25 / hr50 - 249Ferizaj, Kosovo
Ability to deliver
4.7/40.00/20 Reviews0.7/10 Clients & Experience4/10 Market PresenceService focus
30% Call Center Services25% Sales Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Gjilan, Kosovo
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
UndisclosedUndisclosed50 - 249Prishtina, Kosovo
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services15% Sales Outsourcing75% Other -
$1,000+$25 - $49 / hr10 - 49Prishtinë, Kosovo
Ability to deliver
7/40.00/20 Reviews2.4/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services90% Other -
$10,000+< $25 / hr250 - 999Prishtina, Kosovo
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$5,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed10,000+Prizren, Kosovo
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other
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