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OPSHORE Global is a business process outsourcing (BPO) company based in Houston, Texas, providing dedicated offshore teams and end-to-end support solutions for growing businesses across the United States. We help companies scale without the cost and complexity of hiring in-house, delivering reliable support across customer service, IT, healthcare, finance, eCommerce, sales, and marketing operations.
Our customer support services cover voice, email, live chat, and social media, with 24/7 coverage, so your customers are always answered. Our IT helpdesk and technical support teams resolve issues fast, while our software development and QA testing services keep your systems stable and your products ready to launch.
For healthcare providers, we provide HIPAA-trained virtual medical assistants who handle scheduling, insurance verification, callbacks, and billing follow-ups, so clinicians can focus on patients. Our eCommerce support covers order management, returns, product listings, and customer inquiries, and our sales support teams handle lead qualification, outreach, appointment setting, and CRM management to keep your pipeline moving.
We also support back-office operations, data entry, finance and bookkeeping, recruitment support, and global employment (EOR) services, including payroll coordination, taxes, and benefits administration. Our digital marketing team delivers SEO, paid advertising, social media management, content, and email campaigns that put your business in front of the right audience. We also bring 10 years of maritime purchasing experience.
Every engagement is built around a dedicated team that works inside your systems, follows your processes, and reports to you directly, with quality monitoring, workflow reviews, and performance reporting for full visibility. Whether you need one virtual assistant or a full support department, OPSHORE Global gives you more hands, less headcount, and results you can measure.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2022
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
- Business services
- 30%
- Medical
- 20%
- Financial services
- 15%
- eCommerce
- 15%
- Real estate
- 10%
- Retail
- 10%
Clients
- Small Business (<$10M)
- 60%
- Midmarket ($10M - $1B)
- 30%
- Enterprise (>$1B)
- 10%
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Our Story
OPSHORE Global started with a belief: great support should feel like your own team, not a vendor. We build dedicated offshore teams that work inside your systems, follow your processes, and care about your customers like you do.
Our mission is to give growing businesses the people, processes, and 24/7 coverage they need to scale, without the cost of hiring in-house. We value accountability, transparency, and measurable results. Your growth is our growth, and we measure our success by yours.
Meet the Team
Liam EdouardProject manager
Project Manager at OPSHORE Global, leading client onboarding and delivery across customer support, IT, healthcare, and eCommerce teams. Working directly with clients
Oliver DavidManager
Operations Manager at OPSHORE Global, overseeing day-to-day delivery across customer support, back-office, and IT teams. manages schedules, monitors quality, and makes sure every team hits its service targets, every shift, every day.
What Sets Us Apart
Dedicated Teams, Not Shared Agents
Every client gets a dedicated team that works inside their systems, follows their processes, and reports to them directly. No shared agent pools, no rotating strangers. Your team learns your business and delivers like an in-house team.True 24/7 Coverage
Our teams work around the clock across time zones, so your customers are answered at night, on weekends, and on holidays. No missed calls, no waiting until Monday, no lost business while you sleep.Full Visibility and Reporting
Quality checks, workflow reviews, and weekly performance reporting show you exactly what your team delivers. You always know the volume handled, the turnaround time, and the quality score. Trust built on numbers, not promises.
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