CXC

CXC - CX Consulting Switzerland SA - is a Swiss-headquartered customer experience outsourcing partner helping fashion, retail, e-commerce, digital and B2B brands scale customer care without increasing operational complexity.
Based in Mendrisio, Switzerland, with delivery operations across Italy, Albania, Morocco and Spain, CXC designs and manages multilingual customer support, technical helpdesk and back-office operations with a flexible Human + AI model.
We support brands across email, live chat, voice, WhatsApp and social channels, combining trained customer care teams with AI-powered automation for triage, draft assistance, chatbot flows, voice AI and custom helpdesk integrations.
Our services include:

Multilingual customer support across 15+ languages
Omnichannel customer care: email, chat, voice, WhatsApp and social media
Technical helpdesk L1/L2
Back-office, order management and operational support
AI-assisted ticket triage, chatbot support and voice automation
Custom AI integrations on top of existing helpdesk and CRM platforms

Why brands choose CXC:

Swiss-headquartered governance with EU-compliant operations
Boutique, senior-led approach with direct access to decision makers
Flexible multilingual delivery across multiple nearshore/offshore locations
Human + AI operating model designed to improve efficiency without compromising customer experience
Transparent and scalable pricing models adapted to each client's needs

CXC partners with growing and established B2C and B2B organizations that need a reliable, multilingual and technology-enabled customer experience partner.
Headquarters: Mendrisio, Switzerland
Operations: Italy, Albania, Morocco, Spain
Website: cxccare.com