Transformative Customer Experience Services

ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. We serve some of the most recognizable brands in the world by providing delightful customer service experience to their valued customers and through our elegant SAAS solutions, all designed to improve CX, enhance communications options, ensure quality, and remain compliant.

Onshore, nearshore, in the office or work from home, you will find us leading the way with innovative solutions focusing on people, process, and technology.

Our expertise spans across:

Work from home solutions
ContactPoint 360 provides home-based services with superior customer service expertise. We offer the most advanced technology while providing a fully secure and compliant environment for our remote workforce.

Flexible and scalable customer service
Your customers want their issue resolved in one phone call, email, or chat. Our Six Sigma based processes for customer care, billing/statement services, help desk, and returns processing do just that. Our solutions are based upon industry best practices. They are flexible, scalable, and quality driven to further your brand and exceed your customers’ expectations.

Effective receivables management program
ContactPoint 360 has years of 1st party collections experience including intelligent list management methodologies and algorithms that yield high rates of return within our current client portfolios.

AI based disruptive technology
We use different Ai models. Semi-artificial intelligence models that has a human operator, pared with a voice scripted system delivers 100% compliant communications with any client. Ai based quality assessment tools helps broaden our ability to truly assess agent interaction quality and business intelligence. On top of this intelligent chat systems, provide customers with self-service options.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
2007
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Mississauga, Canada
headquarters
  • 6285 Northam Drive, 4th Floor
    Mississauga, ON L4V 1X5
    Canada
other locations
  • 35075 Rue de Sorel, 4th Floor Montréal
    Montreal, QC H4P 1G6
    Canada
  • Bogotá North Point Building Cra. 7 #156-10 Tower 3, 21st floor,
    Bogota 15610
    Colombia
  • 80 King St, Suite 502
    St. Catharines, ON L2R 7G1
    Canada