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At ATEL 14 Degrees, we believe exceptional customer experiences are built on two things: smart technology and genuinely service-oriented people. We combine AI-powered conversational tools with a highly engaged nearshore team to deliver results that a bot alone — or headcount alone — never could.
Friendly by Nature, Flexible by Design.
Most contact centers struggle when demand spikes. We thrive on it. One of our clients sees weekend traffic up to seven times higher than weekday volume — we scale to more than six times the headcount while keeping KPIs on target. Whether you need to start small, handle a short-term project, or prepare for seasonal surges, we adapt in weeks, not months.
AI handles the volume. Our agents handle what matters.
We deploy bots, virtual agents, and AI-powered automation to process high-volume, repetitive interactions efficiently. But we know AI fails — and when it does, our human talent is trained to catch it, step in, and protect your customer relationship. The result is the efficiency of automation without the risk of a cold, broken experience.
Boutique service. Enterprise discipline.
Unlike large BPOs where your account disappears into a queue, we offer dedicated teams from management to operations, custom QA, tailored reporting, and real-time insights. We've helped US clients build entire new revenue divisions, fix service gaps during market expansions, and consistently exceed KPIs under pressure. Our agents are loyal, deeply trained, and committed to your customers — reflected in attrition rates well below industry average.
Services: Customer Service & Support | Sales & Value Generation | Collections | Back-Office & Automation
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Min project size
$10,000+
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Hourly rate
< $25 / hr
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Employees
250 - 999
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Year founded
Founded 1997
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
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Clients
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Our Story
We started as the internal contact center for our own telco — so our standards were never about a contract, they were about protecting something we built. That service DNA is what we bring to every client: rigorous processes, real accountability, and teams that treat your brand as their own. We operate in second-tier cities, creating meaningful careers for young talent and making us the ideal partner for socially conscious brands. AI handles the volume. Our people handle what matters.
What Sets Us Apart
Flexibility and heart with AI backbone.
We scale 6x on demand, deploy AI for volume, and train our people to catch what technology misses. Boutique attention, enterprise discipline — and a social mission that makes every partnership mean something more.
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