- 2 of 3 Call Center Services reviews are 5 stars
- $50,000 – $199,999 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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Boldr. is a customer service center specializing in contact center services and call handling. They provide both inbound and outbound call center solutions, including lead qualification, live chat, and telephonic support. Reviews indicate high customer satisfaction and seamless integration with client businesses, with recurring praise for their adaptability and management capabilities. However, staying responsive to changes and providing more proactive feedback are noted areas for improvement.
Call Center Services PROJECT HIGHLIGHT
5.0 — Boldr. provides call center services for an insurance company. The team qualifies leads and their needs using an internal script the client provides, then passes leads over to a sales agent. Read more
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Recent reviews of Boldr. reflect a high level of client satisfaction, particularly regarding their effective scaling of teams and cost savings. A client from Babylist noted a $6 million annual savings due to Boldr.'s support, highlighting their genuine partnership and strong project management. While some clients mentioned longer hiring times, the overall sentiment is positive, emphasizing Boldr.'s commitment to client needs and employee retention.
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More responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Sourcefit is a contact center service provider specializing in outsourced call center solutions, inbound and outbound call management, and telephonic support. Overall, reviewers appreciate Sourcefit's cost-effectiveness, cultural alignment, and proactive communication, with 67% highlighting their ability to source and manage BPO specialists efficiently, while some mention areas for improvement in internal communication.
Call Center Services PROJECT HIGHLIGHT
5.0 — Sourcefit provides outsourced call center services for a trade solutions company. The team grants the client access to call center resources, workspace, and necessary accessories to set up the call Read more
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Recent reviews of Sourcefit indicate a strong overall sentiment among clients, highlighting their responsiveness, effective communication, and ability to meet project requirements promptly. Clients praised Sourcefit's culture fit and partnership approach, with one noting their impressive speed and attention to detail in resource acquisition. Another client emphasized the company's role in enabling cost-effective growth and expanding capabilities. Overall, clients express satisfaction with the services provided and see Sourcefit as a trustworthy partner.
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More responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Big Outsource is a Customer Support Services provider specializing in Contact Center Services, including Inbound and Outbound Call Center operations. The reviews indicate a high level of satisfaction, with 100% of clients praising their responsiveness, professionalism, and commitment to customer satisfaction. Clients also commend Big Outsource for their efficient project management and ability to align with company values, with no negative feedback reported.
Clients have consistently praised Big Outsource for their reliability and exceptional communication. One client highlighted their proactive approach during staffing challenges, ensuring uninterrupted service. Another emphasized their ability to meet increased demands promptly. Overall, the sentiment reflects a strong endorsement of Big Outsource as a dependable partner, with clients appreciating their cost-effective solutions and commitment to understanding and addressing project needs.
Their responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have had increased staffing requirements due to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Big Outsource provided customer support for a telecommunications company. They manage all of the client's customer support channels, including email, chat, and phone support. Read more
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Clients consistently highlight Big Outsource's competitive pricing and excellent value for money. For instance, one founder noted that their pricing fit their budget while offering great value, resulting in a 30% surge in customer satisfaction. Another client emphasized the company's commitment to quality services relative to costs, stating they achieved significant operational improvements without straining their finances. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and quality of services provided by Big Outsource.
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Welsend is a well-regarded provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telemarketing services. Across reviews, clients praise Welsend for their professionalism, operational efficiency, and project management capabilities, with a 90% issue resolution rate within 48 hours. Many reviewers highlight the company's detail-oriented approach and effective communication, though some note opportunities for improvement in staff retention and service level management.
The feedback regarding Welsend reflects a highly positive sentiment, particularly highlighting their team's patience and dedication. Clients noted the agents as 'tireless, brave, patient, and passionate,' emphasizing their commitment to service despite challenges. The Operations Leader praised Welsend's willingness to contribute and care for ordinary people, indicating a strong alignment with client needs. Overall, Welsend's performance in handling government services showcases their professionalism and reliability.
These are a team of lovely, tireless, patient, and passionate agents! I am not saying problems never occur but they don't affect their sense of honor, responsibility, and love overall.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Welsend provides call center services for an e-commerce company. They are responsible for doing outbound calls, notifying hotels to install HRS plug-in, and providing technical support. Read more
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Clients consistently express satisfaction with Welsend's cost-effectiveness and value for money. One senior business director highlighted that Welsend's pricing fit their budget while providing great value, leading to a 10% monthly sales increase. Another review noted Welsend's professionalism and reliability as integral to their operations, reinforcing the perception of strong value. Overall, feedback indicates that Welsend delivers quality services that align well with client expectations and budgetary requirements.
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Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.
In the last six months, clients have praised Outsourced for their timely delivery, effective communication, and adaptability. A software company noted their commitment and flexibility despite time zone differences, while a telecommunications firm highlighted successful candidate recruitment in under two weeks. Additionally, a QA team commended the regression testing team's efficiency and collaboration, achieving significant bug resolution improvements. Overall, clients expressed high satisfaction with no significant areas for improvement identified.
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More responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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In the past six months, client feedback for vlbpo cx has been overwhelmingly positive. Clients praised their exceptional project management, with timely deliveries and proactive solutions. One client noted significant improvements in customer satisfaction and response times, attributing this success to vlbpo cx's tailored training programs and quality assurance processes. The company's commitment to understanding client culture and values was particularly highlighted, with one client stating they built a true extension of their company culture.
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EPerformax Contacts Center and BPO is a large phone answering service in Pasay, Philippines. The team offers Call Center Services.
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Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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247 CSR is a phone answering service. The team specializes in Call Center Services and Back Office Outsourcing and is in Makati, Philippines and Batangas, Philippines.
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Intelassist is a Quezon City, Philippines-based telephone answering service. Founded in 2007, the team provides Call Center Services and Back Office Outsourcing.
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Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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In Makati, Philippines and Batangas, Philippines, LGK Solutions Philippines is a midsize answering service. The team specializes in Call Center Services and Back Office Outsourcing.
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Designing IT-BPO (IT and Business Process Outsourcing) solutions that will TRULY suit your business needs.
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Yugorithm is a Manila, Philippines-based telephone answering service. They offer Call Center Services and Back Office Outsourcing.
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Deployed is a call center company established in 2015. The team offers Call Center Services and Back Office Outsourcing and is headquartered in Auckland, New Zealand and Pasig, Philippines.
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WireTask is a midsize Business Consulting company located in Docklands, Australia and Dhaka, Bangladesh. Their services include Business Consulting and Call Center Services.
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WAGMI Solutions, a telephone answering service, is located in Makati, Philippines. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.
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41 Globl, a phone answering service, is in Quezon City, Philippines. They specialize in Call Center Services and Customer Service Outsourcing and were founded in 2023.
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Support 360 Contact BPO Services is a call center. Their small team of employees is located in Imus, Philippines. Their team offers Call Center Services and Back Office Outsourcing.
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Core Support Hub is an IT staff augmentation company. Established in 2024, the company specializes in IT staff augmentation and Custom Software Development.
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Launched in 2022, GetSavvyVA is a Sales Outsourcing company. The firm provides Sales Outsourcing and Call Center Services.
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Business Consulting company Remote Teams PH is in Taguig, Philippines. The team provides Business Consulting and Call Center Services.
Read moreMore responsive than most other service providers
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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GlobalFlow Solutions is an answering service. Based in Plaridel, Philippines, the company was established in 2024. Their team offers Call Center Services and Back Office Outsourcing.
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24/7 SECRETARY, an answering service company, is in Ocala, Florida and Dasmariñas, Philippines. Their services include Call Center Services and Back Office Outsourcing.
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Staff Callture Incorporated is a phone answering service founded in 2013. Their services include Call Center Services and Back Office Outsourcing.
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The Remote Group, a call center, was established in 2020. The midsize team provides Call Center Services and Back Office Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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