Top Call Center Services & Voice Services in Sri Lanka

Ratings Updated: December 6, 2025

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Featured

What are Featured Providers?

Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sri Lanka

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Sri Lanka

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Kyiv, Ukraine

35-39 Hetmana Pavla Skoropadskoho Street
Kyiv, Ukraine 02000
401 - 500

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Sri Lanka

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Select VoiceCom has received positive feedback for their organized and communicative approach. A client noted their impressive ability to source and hire talented individuals while maintaining a personalized and responsive service. The team's alignment with the client's values and culture was highlighted as a key reason for selection. Overall, clients express high satisfaction with Select VoiceCom's performance, with no significant areas for improvement identified.
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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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Cebu City, Philippines

Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000
Cebu City, Philippines 6000
1001 - 2000

855-777-4349

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Emapta

4.7 3 reviews

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Verified

Undisclosed

Undisclosed

10,000+

Colombo, Sri Lanka

Services provided

15% Call Center Services

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +3 services

25% IT Staff Augmentation

5% Engineering

5% HR Consulting

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Reliable
Clients express a strong sentiment of reliability regarding Emapta's services. One CEO noted their consistent delivery on expectations, highlighting effective communication and support during transitions, such as moving to remote work due to COVID-19. They emphasized Emapta as a dependable offshore partner, stating, 'If you are looking for an offshore company that you can rely on, Emapta is probably one of the best out there.' Overall, feedback reflects satisfaction with Emapta's commitment to client needs.

BPO Services for Health Company

4.0 Nov 11, 2020

Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. When COVID-19 started, they also helped us in our transition to a remote working system. If you are looking for an offshore company that you can rely on, Emapta is probably one of the best out there.
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Industry Experience

Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and other sectors. Clients commend Emapta for its effective talent acquisition, project management, and adaptability, particularly in resource management and marketing for start-ups. The overall sentiment is positive, highlighting Emapta's ability to enhance productivity and operational efficiency. Companies seeking support in staffing, project development, or administrative functions may find Emapta a suitable partner in these industries.
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Other Industry Healthcare Energy & natural resources

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Emapta's competitive pricing and exceptional value for money. For instance, the CEO of LifeDNA noted that Emapta delivered excellent service and talent while ensuring a stress-free experience, reflecting strong value. Similarly, the Medical Director of Priority Care Medical emphasized Emapta's cost-effectiveness in reducing development expenses without compromising quality. Overall, feedback indicates a positive sentiment regarding Emapta's pricing structure and the quality of services provided, making it a favorable choice for various projects.
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Skopje, North Macedonia

14 Boulevard Partizanski Odredi
Skopje, North Macedonia 1000
21 - 30

+389 2 307 0000

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Infomate

4.5 1 review

Undisclosed

Undisclosed

250 - 999

Colombo, Sri Lanka

Services provided

40% Back Office Outsourcing

25% Accounting

25% Finance & Accounting Outsourcing (FAO) +1 service

10% Sales Outsourcing

Infomate is a company specializing in accounting and data entry services. They are highly rated for their quality and timely delivery, with 100% of reviewers highlighting their strong process orientation and proactive approach. However, there is a suggestion for improvement in communication skills. The company is also noted for its strong culture of integrity and commitment to empowering women and minorities.

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Industry Experience

Infomate has demonstrated expertise in the Software industry, particularly within IoT, providing services like data entry and bookkeeping. Clients commend their process-oriented approach, quality of output, and strong integrity, noting timely delivery and proactive issue resolution. Overall sentiment is positive, with an emphasis on their commitment to empowering women and minorities. Potential clients in the Software industry may find Infomate a suitable fit for data management projects.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend Infomate for their excellent value relative to cost, highlighting their high-quality data handling and timely delivery. One CEO noted that Infomate was selected due to their good value for cost and alignment with company values. Overall, feedback reflects a positive sentiment regarding cost-effectiveness, although some clients suggest improvements in communication.
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Colombo, Sri Lanka

Leyden Bastian Street
Colombo, Sri Lanka 00100
401 - 500

+94 112 149 700

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Featured

What are Featured Providers?
SupportYourApp

4.9 72 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sri Lanka

Services provided

25% Call Center Services

55% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

5% Data Annotation Services

SupportYourApp is a Contact Center Services company specializing in 24/7 customer support and phone handling, offering both inbound and outbound call center services. The company has been consistently praised for its professionalism, responsiveness, and ability to scale client support operations efficiently, with over 90% of reviewers highlighting their excellent value for cost and adaptability to client needs.

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Reviews mention Efficient
Clients consistently highlight SupportYourApp's efficiency in handling customer support tasks. For instance, one client noted that all tickets are resolved with minimal involvement, showcasing the team's ability to manage inquiries effectively. Another praised their rapid integration and responsiveness, emphasizing a seamless collaboration. Overall, the sentiment regarding efficiency is overwhelmingly positive, with clients appreciating the professionalism, quick resolution times, and the proactive approach of the support team.

Customer Support Services for B2B Software Development Firm

5.0 Jan 10, 2023

We had an in-house team previously and they were excellent, so we were concerned that an outsourced team wouldn't have the depth of experience required - however, they have maintained the excellent level of user feedback we were getting before, and are always being complimented by customers on how quickly and efficiently they resolve issues. This has enabled us to free up the previous in-house team members to take on other roles in the business, so a massive win-win.
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Support for Video-Based Health & Wellness Monitor

5.0 Nov 15, 2021

It is very efficient. The team and our Delivery Manager are always ready to help us. We are also very open to the team asking for our expertise. We are very glad to help them out any way we can, and they are very eager to learn new things and become better for our customers.
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Customer Support Services for SaaS Company

4.5 Aug 5, 2021

Their ability and willingness to talk, listen, share and do everything to make us comfortable and at the same time be efficient for our business is truly stunning.
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BPO Services for Marketing Platform

5.0 May 5, 2021

We see more and more positive reviews from customers regarding not only the speed but also the efficiency of our team! It is now very effective - we found our common ground in order to have both sections happy!
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Presales & Customer Support for AI Language Platform

5.0 Apr 15, 2020

Their ability to deliver is great as well. They’re extremely responsive, and we’re confident that our customers are getting personalized service. Their personal touch and approach make them feel like they’re talking to a person, not a robot. They’re not only efficient, but they go the extra mile to personalize.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive SupportYourApp as offering strong value for money, with many noting that their pricing aligns well with budgets while providing high-quality service. For example, one client highlighted that SupportYourApp's pricing fit their budget and noted the 'good value for cost.' Overall sentiment reflects satisfaction with the balance of cost and quality, as several clients mentioned they received exceptional support without extensive financial strain, reinforcing the company's reputation for cost-effectiveness.
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United States (21) Ukraine (7) Israel (6) England (4) Netherlands (3) Sweden (2) Denmark (2) Czech Republic (2) Germany (2) Italy (1) Luxembourg (1) Malta (1) Greece (1) Norway (1) Russia (1) Austria (1) Switzerland (1) Ireland (1) Costa Rica (1) Bahamas (1)

Beograd, Serbia

Milutina Milankovića 9ž
Beograd, Serbia 11070
10 - 15

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HelpSquad

5.0 10 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Sri Lanka

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of Contact Center Services, including Customer Support and Inbound Call Center solutions. Reviews highlight their reliability and adaptability, with 100% of respondents praising their responsiveness and technical expertise. Clients appreciate HelpSquad's ability to tailor services to specific needs, resulting in increased efficiency and customer satisfaction. Overall, they are highly recommended for their exceptional customer care and value for cost.

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Reviews mention Personable
Clients have consistently praised HelpSquad for their personable approach, highlighting the 'personalized level of service' and responsiveness to needs as standout qualities. One client noted their willingness to adapt to changing requirements, emphasizing a collaborative spirit. Overall, the sentiment reflects a high level of satisfaction with HelpSquad’s customer service, contributing to a positive perception of their engagement and support capabilities.

Call Center Staff Aug for Higher Education Institution

5.0 Jul 24, 2025

What did you find most impressive or unique about this company? The distinction here is their personalized level of service and broad technical depth for the cost.
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Industry Experience

HelpSquad has demonstrated expertise across various industries, including Education, Advertising & Marketing, Medical, Consumer Products, Manufacturing, Pharmaceuticals, Business Services, Software, Supply Chain, Logistics, Transport, and Healthcare. Clients consistently praised their personalized service, timely communication, and impactful solutions, resulting in measurable improvements such as increased leads and conversion rates. Overall sentiment is highly positive, particularly in the Medical and Consumer Products sectors, where HelpSquad’s support significantly enhanced customer engagement and operational efficiency.
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Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Education Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised HelpSquad for delivering excellent value for their cost. Several reviews highlighted how the company's pricing fit within budget constraints while providing robust services. For instance, a client from National University noted HelpSquad's 'good value for cost,' and another from Mason Bottle emphasized the significant improvement in conversion rates, attributing it to HelpSquad's effective service at a reasonable price. Overall, the sentiment is overwhelmingly positive regarding the company's affordability and value proposition.
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Hatboro, PA

330 S Warminster Rd Suite 341
Hatboro, PA 19040
10 - 15

877-775-3667

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Business & Services Solutions

5.0 17 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Sri Lanka

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

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11 of 11 reviews are 5 stars

8 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 11 times in the past 6 months
In the past six months, Business & Services Solutions has received overwhelmingly positive feedback from clients across various industries. Clients praised their ability to seamlessly integrate into existing operations, exemplified by a CEO's mention of their team's cultural assimilation and proactive support during critical incidents. Specific instances highlighted include swift adaptation to new protocols and the development of tailored communication strategies. Overall, clients expressed satisfaction with the company's professionalism, responsiveness, and commitment to understanding their unique needs.
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)

Tunis, Tunisia

16 Rue Ibn Zohr
Tunis, Tunisia
151 - 200

+21636408538

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PNB Holdings Pvt Ltd

5.0 3 reviews

Undisclosed

< $25 / hr

50 - 249

Kadawatha, Sri Lanka

Services provided

15% Call Center Services

20% Accounting

20% Back Office Outsourcing +6 services

20% Finance & Accounting Outsourcing (FAO)

5% Customer Service Outsourcing

5% Data Annotation Services

5% Financial Advising & Planning

5% Logistics & Supply Chain Consulting

5% Staffing

PNB Holdings Pvt Ltd is a payroll processing and HR consultancy firm that excels in managing employee files and restructuring finance functions. Their reviews highlight a 100% positive feedback rate, emphasizing their integrity, professionalism, and prompt communication. Clients appreciate their deep understanding of business needs and well-organized processes, with no significant areas for improvement noted.

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Industry Experience

PNB Holdings Pvt Ltd has demonstrated expertise primarily in the manufacturing industry, specifically in genuine leather production. Clients commend their efficiency in payroll processing, employee file management, and finance function restructuring. Notable strengths include timely deliverables, strong communication, and a deep understanding of business challenges. Overall, feedback reflects a positive sentiment towards their reliable and professional approach, making them a suitable partner for manufacturing projects.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised PNB Holdings Pvt Ltd for their competitive pricing and overall value for money. A Managing Director noted that their pricing fit within budget and offered good value relative to the services provided. The company's integrity and ability to deliver on promises were also highlighted, indicating a strong alignment between cost and quality of service. Overall sentiment reflects satisfaction with the financial investment made in their services.
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Kadawatha, Sri Lanka

551/6, Gonahena Road
Kadawatha, Sri Lanka 11850
50 - 75

+94112991334

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Konnect BPO Technologies (PVT)Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Dehiwala-Mount Lavinia, Sri Lanka

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% HR Outsourcing

Konnect BPO Technologies (PVT)Ltd is a midsize call center service in Dehiwala-Mount Lavinia, Sri Lanka. The team offers Call Center Services and Customer Service Outsourcing.
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Dehiwala-Mount Lavinia, Sri Lanka

107 Colombo - Galle Main Road
Dehiwala-Mount Lavinia, Sri Lanka
251 - 300

0114 325 524

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Skybirds International

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Services provided

60% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

20% HR Consulting

Skybirds International is a small call center service headquartered in Colombo, Sri Lanka. Their services include Call Center Services and Finance & Accounting Outsourcing (FAO).
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Colombo, Sri Lanka

No 1167, Maradan Road , Borella
Colombo, Sri Lanka 00700
41 - 49

0094777805539

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Remote Pro Virtual Assistant

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Kelaniya, Sri Lanka

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Launched in 2022, Remote Pro Virtual Assistant is an answering service. Their services include Call Center Services and Back Office Outsourcing.
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Kelaniya, Sri Lanka

21, Suraweera Mawatha
Kelaniya, Sri Lanka
10 - 15

+94 764245887

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Staunch Triad Global

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Wattala, Sri Lanka

Services provided

50% Call Center Services

50% Pay Per Click

Headquartered in Wattala, Sri Lanka, Staunch Triad Global is a pay per click agency and answering service. They offer Pay Per Click and Call Center Services.
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Wattala, Sri Lanka

425 Negombo Rd, Wattala 11830
Wattala, Sri Lanka 11830
31 - 40

+94722207372

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Featured

What are Featured Providers?
six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sri Lanka

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Exceptional results
Clients consistently report exceptional results from six eleven global services, particularly highlighting their ability to provide high-quality talent and responsive support. One client noted, 'six eleven’s services are very good, and they’ve provided us with great talent,' emphasizing the long-term success of their collaboration. Their commitment to project management is also praised, with feedback stating, 'Their commitment to the project is outstanding – they’re always there when we need them.' Overall, clients express a high level of satisfaction.

BPO Services for Telecommuniactions & IT Services Company

4.5 Feb 15, 2023

six eleven’s services are very good, and they’ve provided us with great talent. We’ve been working with them for around 10 years now, and some of the resources they originally provided us with are still working for us. These resources are now excellent managers, and they know our business and processes very well.
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Davao City, Philippines

mabini st cor araullo st
Davao City, Philippines 8000
1001 - 2000

18555240081

Davao City, Philippines

maa st bugac
Davao City, Philippines 8000
2001 - 5000

18555240081

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Simply Contact

4.8 26 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Sri Lanka

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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More responsive than most other service providers

Simply Contact is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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L'viv, Ukraine

Naukova St, 7D
L'viv, Ukraine 79000
31 - 40

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Significo

5.0 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Serves Sri Lanka

Services provided

40% Call Center Services

40% CRM Consulting and SI

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

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3 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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Zagreb, Croatia

Radnicka cesta 1A
Zagreb, Croatia 10000
151 - 200

+385 08007771

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Teamin holding

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Pepiliyana, Sri Lanka

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Finance & Accounting Outsourcing (FAO)

Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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London, England

Dalmeyer Road
London, England NW10
16 - 20

+442045018424

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Businessfocus 360

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Dehiwala-Mount Lavinia, Sri Lanka

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

20% Document Digitization & Management

20% HR Outsourcing

10% Transcription

Businessfocus 360 is a Back Office Outsourcing company. The team is in Dehiwala-Mount Lavinia, Sri Lanka, and their services include Back Office Outsourcing and Document Digitization & Management.
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Dehiwala-Mount Lavinia, Sri Lanka

5 Gnanathilaka Road
Dehiwala-Mount Lavinia, Sri Lanka
50 - 75

+94 77 738 7995

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Featured

What are Featured Providers?
Valoris Center

4.9 12 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Sri Lanka

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a reputable provider of Contact Center Services, offering a comprehensive range of customer support solutions, including Inbound and Outbound Call Center, Telemarketing, and Technical Support. Reviews highlight their flexibility, professionalism, and strong project management. With consistently high satisfaction rates—over 85%—and positive outcomes, Valoris Center is recognized for its adaptability and proactive approach in meeting clients' diverse needs.

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Reviews mention Exceptional results
Clients have expressed exceptional satisfaction with Valoris Center, noting their impressive metrics, including a 95% SLA performance and 92% customer satisfaction rate. One client highlighted their resilience and professionalism during a significant rebranding and technical challenges, stating, 'Valoris is a company which baked customer centricity into their DNA.' Overall, the sentiment reflects strong trust and appreciation for Valoris' consistent delivery of high-quality service and commitment to client needs.

Customer Service Outsourcing for Financial Services Company

5.0 Aug 4, 2025

Valoris team consistently meets key metrics: SLA performance is over target, with a 95% achievement on phone support and 99% on email. Their First Contact Resolution (FCR) rate exceeds 86%, and customer satisfaction (CSAT) is reaching up to 92%. Additionally, we are pleased to see that less than 3% of customers abandon their calls, which reflects the efficiency and quality of the service provided.
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Industry Experience

Valoris Center has demonstrated expertise across various industries, including Financial Services, eCommerce, Automotive, and Business Services. Clients commend their reliability, flexibility, and strong customer-focused approach, with notable performance in customer satisfaction metrics. Financial Services engagements particularly highlight their capacity to boost NPS scores and manage complex customer interactions effectively. In eCommerce and Automotive, they excel in lead management and appointment setting, showcasing their adaptability. Overall, Valoris is well-suited for projects requiring efficient customer support and engagement across diverse sectors.
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Select Industry to see insights

Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products

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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Beograd, Serbia

7 Brankova
Beograd, Serbia 11000
41 - 49

+38 111 321 68 81

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Belkins

4.9 228 reviews
Premier Verified

$10,000+

< $25 / hr

50 - 249

Serves Sri Lanka

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation company providing services such as outbound call center, customer support services, and telemarketing services. The reviews predominantly highlight their efficient project management, proactive communication, and ability to consistently exceed expectations, with 100% of reviewers noting their impressive results and high-quality lead generation. Clients appreciate their hands-on approach and deep expertise, with no major areas for improvement mentioned.

See all 228 projects
Reviews mention Well-organized projects
Clients have consistently praised Belkins for their well-organized project management, noting clear communication and timely delivery of milestones. One client highlighted that their project management was 'clear, organized, and on time,' while another appreciated the 'well-organized and efficient' approach. Additionally, clients remarked on the structured progress reports that facilitated easy tracking of campaign success. Overall, the sentiment indicates strong satisfaction with Belkins' ability to maintain organization throughout the project lifecycle.

Appointment Setting for Medical Equipment Manufacturer

5.0 Jul 18, 2024

Belkins showed excellent project management. Communication was clear and regular, keeping us informed every step of the way. They were proactive in solving problems and always on time. They gave clear reports on the campaign's performance.
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Marketing Strategy & Lead Generation for Healthcare Co

5.0 Dec 22, 2023

Belkins had a well-organized and efficient project management approach. Their regular progress reports helped us track the progress and results of the campaign with ease.
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Email Mkg & Sales Outsourcing for B2B Music Streaming Co

5.0 Dec 14, 2023

Belkins was great at keeping things organized. They had a clear plan and stuck to the timeline. If we had questions or needed something, they were quick to respond. Everything was done on time, making it easy for us to focus on our work.
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Email Marketing & Lead Gen for Kitchen Cabinet Distributor

5.0 Nov 29, 2023

Belkins did a great job managing the project and keeping us in contract. We did a three-month contract with the possibility of extending it. After the first two months, they asked us to think if we were going forward. We decided to extend the contract for another month.
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Email Marketing & Outreach Strategy for Design Company

5.0 Oct 29, 2023

Belkins did a fantastic job and they were incredibly organized. They were really great at using advanced tools to make sure we were always in the loop, and they even managed to deliver all the milestones on schedule.
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43 of 46 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for AdTech Company
4.5 — Belkins provided lead generation services for an adtech company. The team researched prospects, defined the client's ideal customer profile (ICP), crafted messages, and ran outreach on email and Read more
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Industry Experience

Belkins has garnered positive feedback across various industries for its lead generation and appointment-setting services. In Advertising & Marketing, clients praised their effective campaigns and high-quality leads. The IT Services sector noted their proactive approach and adaptability, yielding substantial results. In Healthcare, Belkins facilitated connections with key decision-makers, leading to successful partnerships. Clients from diverse sectors, including Consulting and Software, highlighted their consistent communication and tailored strategies. Overall, Belkins is highly regarded for delivering measurable outcomes and exceeding clients' expectations.
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Select Industry to see insights

IT Services Arts, entertainment & music Healthcare Software Consulting Design Telecommunications Business services Information technology Medical Financial services Manufacturing Education Food & Beverage Chemicals & Biotechnology Logistics & Supply Chain Media Wellness & Fitness Human Resources Energy & natural resources Motion Pictures & Film Consumer products & services Automotive Construction Legal Retail Other Industry Real estate Research Engineering Utilities Other industries Advertising & marketing

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Kyiv, Ukraine

Volodymyrska St, 101
Kyiv, Ukraine 02000
50 - 75

0674659513

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A-SALES AB

4.9 62 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Sri Lanka

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a company specializing in outbound sales and lead generation services, offering solutions such as prospect list building, personalized multi-channel outreach, and sales meeting scheduling. The overall feedback from reviews is overwhelmingly positive, highlighting their effective project management and tailored messaging approach, with approximately 95% of reviewers impressed by their ability to deliver a consistent flow of qualified sales meetings and their proactive, detail-oriented work ethic.

See all 62 projects

16 of 16 Call Center Services reviews are 5 stars

13 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales, Email Mktg & Call Center Services for BPO Company
5.0 — A-SALES AB provided sales outsourcing services for a BPO company. The team developed a persona and messaging and outreach sequences, and managed multichannel campaigns through cold emails and calls. Read more
Read 16 Reviews

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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (13)

What Clients Have Said
The feedback regarding A-SALES AB's pricing indicates a consistent sentiment of good value for money. Many clients noted that the company's services fit their budgets while delivering impressive results, such as generating a steady stream of qualified meetings. One client highlighted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned, 'They delivered all promises and were always responsive.' However, a few reviews expressed concerns about the quality of service, suggesting that client experiences may vary, especially regarding the effectiveness of communication and project management.
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Madrid, Spain

40 Avenida del General Perón
Madrid, Spain 28020
10 - 15

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SkillStates

Not yet reviewed

Undisclosed

< $25 / hr

2 - 9

Colombo, Sri Lanka

Services provided

33% Call Center Services

34% Customer Service Outsourcing

33% Back Office Outsourcing

Established in 2020, SkillStates is a Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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Colombo, Sri Lanka

26/8, Saparamadu place, Waragoda
Colombo, Sri Lanka
2 - 5

0774782188

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Finserve BPO Private Limited

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Services provided

20% Call Center Services

40% Finance & Accounting Outsourcing (FAO)

15% Accounting +2 services

15% Back Office Outsourcing

10% HR Outsourcing

Finance & Accounting Outsourcing (FAO) company Finserve BPO Private Limited is located in Colombo, Sri Lanka. Their services include Finance & Accounting Outsourcing (FAO) and Call Center Services.
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Colombo, Sri Lanka

Level 26, WTC East Tower, Echelon Square, Colombo 00100, Sri Lanka
Colombo, Sri Lanka 00100
16 - 20

+971557047441

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Data One Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Colombo, Sri Lanka

Services provided

50% Call Center Services

50% Other

Answering service company Data One Solutions is in Fort Worth, Texas and Colombo, Sri Lanka. Their services include Call Center Services.
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Colombo, Sri Lanka

No 28 Sulaiman Terrace
Colombo, Sri Lanka 00500
2 - 5

94.77.338.5290

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Salesforze.com | Kromozome Business Solutions

Not yet reviewed

$10,000+

$50 - $99 / hr

2 - 9

Gonawala, Sri Lanka

Services provided

20% Branding

20% Business Consulting

20% Digital Strategy +2 services

20% Sales Outsourcing

20% Web Development

Salesforze.com | Kromozome Business Solutions is a branding firm. Their team is located in Berlin, Germany and Gonawala, Sri Lanka. The agency provides Branding and Digital Strategy.
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Berlin, Germany

2 Günter-Litfin-Straße
Berlin, Germany 13086
2 - 5

+49 1514 6159894

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InstinctX

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Colombo, Sri Lanka

Services provided

20% Business Consulting

16% Back Office Outsourcing

16% Customer Service Outsourcing +3 services

16% Finance & Accounting Outsourcing (FAO)

16% Fractional CFO Services

16% Sales Outsourcing

The talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
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Colombo, Sri Lanka

Level 37, East Tower, World Trade Center
Colombo, Sri Lanka 00100
16 - 20

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Thrive Advance Consultancy & Training (Pvt) Ltd

5.0 2 reviews

Undisclosed

< $25 / hr

2 - 9

Kandana, Sri Lanka

Services provided

10% Call Center Services

40% Corporate Training & Coaching

30% Content Writing Services +2 services

10% Business Consulting

10% Customer Service Outsourcing

Thrive Advance Consultancy & Training (Pvt) Ltd offers Contact Center Services with a focus on Telemarketing Services, lead generation, and customer support. Their reviews highlight impressive client acquisition, flexibility, and timely delivery, contributing to significant sales revenue increases. Clients appreciate their professional brand representation and strategic communication, with no noted areas for improvement.

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Kandana, Sri Lanka

46/8A, Jayasuriya Road, Nadurupitiya
Kandana, Sri Lanka 11320
2 - 5

+94773531175

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ColomboLink Innovations Pvt Ltd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Services provided

10% Call Center Services

10% Accounting

10% Back Office Outsourcing +7 services

10% Customer Service Outsourcing

10% Direct Marketing

10% HR Outsourcing

10% IT Managed Services

10% UX/UI Design

10% Web Design

10% Web Development

ColomboLink Innovations Pvt Ltd, a Direct Marketing company, is headquartered in Colombo, Sri Lanka and Parramatta, Australia. Their services include Direct Marketing and Web Design.
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Colombo, Sri Lanka

Level 35, West Tower, World Trade Center
Colombo, Sri Lanka 00100
21 - 30

+94 77 597 8393

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Providence

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Colombo, Sri Lanka

Services provided

45% Call Center Services

36% Customer Service Outsourcing

19% Back Office Outsourcing

Providence is an answering service company. Headquartered in Colombo, Sri Lanka, the team specializes in Call Center Services and Customer Service Outsourcing.
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Colombo, Sri Lanka

752, Orion City Technology Park, Dr. Danister De Silva Mawatha
Colombo, Sri Lanka 00900

94.11.564.7332

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Evolve Technologies (Pvt.) Limited

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Colombo, Sri Lanka

Services provided

20% Call Center Services

20% Custom Software Development

20% IT Managed Services +2 services

20% Transcription

20% Web Development

Evolve Technologies (Pvt.) Limited is an IT managed services company. The agency is headquartered in Colombo, Sri Lanka. Their team focuses on IT managed services and Custom Software Development.
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Colombo, Sri Lanka

82 W A D Ramanayake Mawatha
Colombo, Sri Lanka 00200

94774 37 38 38

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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Mumbai, India

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

See all 2 projects
Reviews mention Communicative
Clients have highlighted Swivelt's exceptional communication skills, noting that the project manager assigned was 'very friendly and easy to communicate with,' which facilitated a smooth workflow. The overall sentiment reflects a high level of satisfaction regarding their communicative capabilities, contributing to a successful partnership and positive project outcomes.

B2B Marketing for IT Software

5.0 Oct 28, 2020

The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.
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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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Indonesia (1) Malaysia (1)

Mumbai, India

303/304, Eco House, Vishweshwar Nagar, 1st Cross Road, Off Aarey Road, Goregaon (East).
Mumbai, India 400063
16 - 20

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Top Call Center Services & Voice Services in Sri Lanka

List of the Top Sri Lanka Call Center Companies & Voice Services

Back Office Outsourcing for E-Commerce Co

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Average Project Cost Breakdown

What Clients Have Said

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviewed 1 time in the past 6 months

Call Center Services for Third-Party Management Company

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Reviews mention Reliable

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Industry Experience

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Reviews mention Efficient

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Reviews mention Personable

Call Center Staff Aug for Higher Education Institution

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What Clients Have Said

Reviewed 11 times in the past 6 months

Industry Experience

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Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional results

BPO Services for Telecommuniactions & IT Services Company

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What Clients Have Said

six eleven global services is very responsive

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What Clients Have Said

Simply Contact is responsive

Call Center Services for Automotive Services Company

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What Clients Have Said

Reviews mention Exceptional results

Customer Service Outsourcing for Financial Services Company

Industry Experience

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Valoris Center is very responsive

Reviews mention Well-organized projects

Appointment Setting for Medical Equipment Manufacturer

Marketing Strategy & Lead Generation for Healthcare Co

Email Mkg & Sales Outsourcing for B2B Music Streaming Co

Email Marketing & Lead Gen for Kitchen Cabinet Distributor

Email Marketing & Outreach Strategy for Design Company

Lead Generation for AdTech Company

Industry Experience

Select Industry to see insights

Sales, Email Mktg & Call Center Services for BPO Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

B2B Marketing for IT Software

Average Project Cost Breakdown

What Clients Have Said

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