Top Call Center Services & Voice Services in Sri Lanka
3 Leaders 15 Contenders
18 Companies
List of the Top Sri Lanka Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249Serves Sri LankaServices provided
20% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +2 services10% AI Agents10% HR OutsourcingSee all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
1 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Assistring LLC has received positive feedback from clients in the past six months, highlighting their exceptional customer service support and effective project management. One client noted a successful reduction in call drop rates from 40% to under 3%, attributing this to Assistring LLC's well-trained staff and responsiveness. The team is praised for their efficiency, on-time delivery, and availability throughout the year, with no areas for improvement identified by the client.Was this helpful?
10 of 11 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 11 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Utility Company
5.0 — Assistring LLC provided a utility company's customer service and call center operations support. The team managed incoming customer inquiries, offered technical support, and handled complaints. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchAssistring LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
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UndisclosedUndisclosed250 - 999Colombo, Sri Lanka
Services provided
40% Back Office Outsourcing25% Accounting25% Finance & Accounting Outsourcing (FAO) +1 service10% Sales OutsourcingSee all 1 projectsInfomate is a company specializing in accounting and data entry services. They are highly rated for their quality and timely delivery, with 100% of reviewers highlighting their strong process orientation and proactive approach. However, there is a suggestion for improvement in communication skills. The company is also noted for its strong culture of integrity and commitment to empowering women and minorities.
Industry Experience
Infomate has demonstrated expertise primarily in the Software and IoT industries, receiving positive feedback for their data entry and bookkeeping services. Clients noted the company's strong process orientation, quality culture, and timely delivery of high-quality data. Overall sentiment reflects a strong alignment with client values, although there are suggestions for enhanced communication skills. Infomate is well-suited for companies in software development and data management sectors, seeking reliable and integrity-driven partnerships.
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SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed that Infomate offers good value for cost, emphasizing their high ratings and alignment with company values. One CEO noted the company's effectiveness in handling bookkeeping and data entry, resulting in high-quality deliverables with minimal errors. Overall sentiment indicates satisfaction with the cost-to-value ratio, although some feedback suggests that communication could be enhanced.Was this helpful?
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Undisclosed< $25 / hr50 - 249Kadawatha, Sri Lanka
Services provided
15% Call Center Services20% Accounting20% Back Office Outsourcing +6 services20% Finance & Accounting Outsourcing (FAO)5% Customer Service Outsourcing5% Data Annotation Services5% Financial Advising & Planning5% Logistics & Supply Chain Consulting5% StaffingSee all 3 projectsPNB Holdings Pvt Ltd is a payroll processing and HR consultancy firm that excels in managing employee files and restructuring finance functions. Their reviews highlight a 100% positive feedback rate, emphasizing their integrity, professionalism, and prompt communication. Clients appreciate their deep understanding of business needs and well-organized processes, with no significant areas for improvement noted.
Industry Experience
PNB Holdings Pvt Ltd has demonstrated expertise primarily in the manufacturing industry, specifically in genuine leather production. Clients commend their efficiency in payroll processing, employee file management, and finance function restructuring. Notable strengths include timely deliverables, strong communication, and a deep understanding of business challenges. Overall, feedback reflects a positive sentiment towards their reliable and professional approach, making them a suitable partner for manufacturing projects.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised PNB Holdings Pvt Ltd for their competitive pricing and overall value for money. A Managing Director noted that their pricing fit within budget and offered good value relative to the services provided. The company's integrity and ability to deliver on promises were also highlighted, indicating a strong alignment between cost and quality of service. Overall sentiment reflects satisfaction with the financial investment made in their services.Was this helpful?
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UndisclosedUndisclosed10 - 49Colombo, Sri Lanka
Services provided
35% Recruitment Process Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Back Office Outsourcing +4 services10% Business Consulting10% Customer Service Outsourcing10% HR Outsourcing10% Sales OutsourcingSee all 2 projectsTeqnet Solutions is a finance and accounting outsourcing company that also provides data entry services. They are praised for their professionalism, tailored solutions, and innovative approaches, with 100% positive feedback emphasizing their efficiency, cost reduction, and client collaboration. Reviewers consistently commend their responsiveness and seamless service delivery.
Industry Experience
Teqnet Solutions has demonstrated expertise in the manufacturing industry, particularly in personal care manufacturing. Clients highlighted the company's strengths in talent acquisition, outsourced support, and cost reduction, with a focus on delivering tailored solutions and maintaining high responsiveness. Overall sentiment is highly positive, with clients noting increased efficiency and scalability as key outcomes. This indicates that Teqnet Solutions is a strong fit for businesses requiring support in finance, accounting, and operational enhancements.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Teqnet Solutions' pricing, noting it fits their budget and represents good value for the cost. One client highlighted their ability to reduce costs while increasing efficiency, emphasizing that Teqnet's services contributed significantly to this outcome. Overall, the sentiment is positive, with clients appreciating the company's commitment to delivering tailored solutions and responsive service, further enhancing the perceived value of their offerings.Was this helpful?
See All Locations (2)Colombo, Sri Lanka
464a T. B. Jayah Mawatha
Colombo, Sri Lanka 0100010 - 15
+95 71 072 0955
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$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Services provided
60% Call Center Services20% Finance & Accounting Outsourcing (FAO)20% HR ConsultingSkybirds International is a small call center service headquartered in Colombo, Sri Lanka. Their services include Call Center Services and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49Kelaniya, Sri Lanka
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Sales OutsourcingLaunched in 2022, Remote Pro Virtual Assistant is an answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Wattala, Sri Lanka
Services provided
50% Call Center Services50% Pay Per ClickHeadquartered in Wattala, Sri Lanka, Staunch Triad Global is a pay per click agency and answering service. They offer Pay Per Click and Call Center Services.
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$5,000+< $25 / hr50 - 249Pepiliyana, Sri Lanka
Services provided
30% Call Center Services40% Back Office Outsourcing30% Finance & Accounting Outsourcing (FAO)Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
Read moreSee All Locations (2)Pepiliyana, Sri Lanka
Pepiliyana
Pepiliyana, Sri Lanka 12000151 - 200
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$1,000+$25 - $49 / hr2 - 9Colombo, Sri Lanka
Services provided
100% Call Center ServicesAnswering service company Data One Solutions is in Fort Worth, Texas and Colombo, Sri Lanka. Their services include Call Center Services.
Read moreSee All Locations (2)Colombo, Sri Lanka
No 28 Sulaiman Terrace
Colombo, Sri Lanka 005002 - 5
94.77.338.5290
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Undisclosed< $25 / hr50 - 249Dehiwala-Mount Lavinia, Sri Lanka
Services provided
10% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +3 services20% Document Digitization & Management20% HR Outsourcing10% TranscriptionBusinessfocus 360 is a Back Office Outsourcing company. The team is in Dehiwala-Mount Lavinia, Sri Lanka, and their services include Back Office Outsourcing and Document Digitization & Management.
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Undisclosed< $25 / hr2 - 9Colombo, Sri Lanka
Services provided
33% Call Center Services34% Customer Service Outsourcing33% Back Office OutsourcingEstablished in 2020, SkillStates is a Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Services provided
20% Call Center Services40% Finance & Accounting Outsourcing (FAO)15% Accounting +2 services15% Back Office Outsourcing10% HR OutsourcingFinance & Accounting Outsourcing (FAO) company Finserve BPO Private Limited is located in Colombo, Sri Lanka. Their services include Finance & Accounting Outsourcing (FAO) and Call Center Services.
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$10,000+$50 - $99 / hr2 - 9Gonawala, Sri Lanka
Services provided
20% Branding20% Business Consulting20% Digital Strategy +2 services20% Sales Outsourcing20% Web DevelopmentSalesforze.com | Kromozome Business Solutions is a branding firm. Their team is located in Berlin, Germany and Gonawala, Sri Lanka. The agency provides Branding and Digital Strategy.
Read moreSee All Locations (2)Gonawala, Sri Lanka
Kohalwila Road
Gonawala, Sri Lanka 116306 - 9
+94 7763 43993
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UndisclosedUndisclosed10 - 49Colombo, Sri Lanka
Services provided
20% Business Consulting16% Back Office Outsourcing16% Customer Service Outsourcing +3 services16% Finance & Accounting Outsourcing (FAO)16% Fractional CFO Services16% Sales OutsourcingSee all 2 projectsThe talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
Read moreSee All Locations (2)Colombo, Sri Lanka
Level 37, East Tower, World Trade Center
Colombo, Sri Lanka 0010016 - 20
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$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Services provided
10% Call Center Services40% PEO/Employee Leasing10% Accounting +4 services10% Back Office Outsourcing10% Customer Service Outsourcing10% HR Outsourcing10% IT Managed ServicesColomboLink Innovations Pvt Ltd is a small Colombo, Sri Lanka-based PEO/Employee Leasing company. The team focuses on PEO/Employee Leasing and IT managed services.
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$1,000+< $25 / hr50 - 249Colombo, Sri Lanka
Services provided
45% Call Center Services36% Customer Service Outsourcing19% Back Office OutsourcingProvidence is an answering service company. Headquartered in Colombo, Sri Lanka, the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+Colombo, Sri Lanka
Services provided
15% Call Center Services25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +3 services25% IT Staff Augmentation5% Engineering5% HR ConsultingSee all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
Reviews mention Reliable
Emapta has received positive feedback regarding their reliability, particularly from the CEO of LifeDNA, who emphasized their ability to meet expectations and provide necessary support for team productivity. The client noted, "Emapta definitely provides great service and wonderful working spaces," highlighting their effectiveness in communication and attention to client needs. Overall, the sentiment reflects a strong trust in Emapta as a dependable partner for offshore services, despite minor suggestions for improvement.-
BPO Services for Health Company
4.0 Nov 11, 2020Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. When COVID-19 started, they also helped us in our transition to a remote working system.
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Industry Experience
Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and genetics. Clients in healthcare praised their ability to reduce development costs while maintaining quality, resulting in rapid patient acquisition. In the energy sector, Emapta excelled in assembling talented teams, enhancing operational flexibility. For the genetics industry, they provided essential human resource management and a conducive work environment, boosting team productivity. Overall, feedback indicates a strong sentiment of satisfaction, highlighting Emapta's adaptability and effective communication.
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Healthcare Energy & natural resources Other IndustryWas this helpful?
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See All Locations (19)Colombo, Sri Lanka
38 Queen's Road
Colombo, Sri Lanka 0030076 - 100
+94 77 713 5876
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UndisclosedUndisclosed50 - 249Colombo, Sri Lanka
Services provided
20% Call Center Services20% Custom Software Development20% IT Managed Services +2 services20% Transcription20% Web DevelopmentEvolve Technologies (Pvt.) Limited is an IT managed services company. The agency is headquartered in Colombo, Sri Lanka. Their team focuses on IT managed services and Custom Software Development.
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$100,000+Undisclosed10 - 49Colombo, Sri Lanka
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSee all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
Reviews mention Creative
The sentiment regarding Swivelt's creativity is notably positive, with clients highlighting their ability to deliver innovative solutions. One client specifically praised Swivelt for being 'fast, accurate, and creative' in developing a new CRM tool that significantly improved the sales team's efficiency. Overall, feedback suggests that Swivelt excels in creative problem-solving, contributing to successful project outcomes without any noted areas for improvement.-
Salesforce Implementation for IT Company
5.0 Mar 20, 2020The company is described as fast, accurate, and creative, which highlights their ability to deliver innovative solutions efficiently.
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Industry Experience
Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.
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Software Information technologyWas this helpful?
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See All Locations (16)Colombo, Sri Lanka
280 1/1 Elvitigala Mawatha
Colombo, Sri Lanka 005002 - 5
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List of the Top 3 Sri Lanka Call Center Companies & Voice Services
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UndisclosedUndisclosed250 - 999Colombo, Sri Lanka
Ability to deliver
21.8/40.014.6/20 Reviews1.8/10 Clients & Experience5.4/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
Undisclosed< $25 / hr50 - 249Kadawatha, Sri Lanka
Ability to deliver
21.5/40.016.2/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
15% Call Center Services85% Other -
UndisclosedUndisclosed10 - 49Colombo, Sri Lanka
Ability to deliver
21.5/40.016.2/20 Reviews0.7/10 Clients & Experience4.6/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Ability to deliver
5.2/40.00/20 Reviews1.2/10 Clients & Experience4/10 Market PresenceService focus
60% Call Center Services40% Other -
$1,000+< $25 / hr10 - 49Kelaniya, Sri Lanka
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+$25 - $49 / hr10 - 49Wattala, Sri Lanka
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services50% Other -
$5,000+< $25 / hr50 - 249Pepiliyana, Sri Lanka
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+$25 - $49 / hr2 - 9Colombo, Sri Lanka
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
Undisclosed< $25 / hr50 - 249Dehiwala-Mount Lavinia, Sri Lanka
Ability to deliver
7.4/40.00/20 Reviews2.1/10 Clients & Experience5.4/10 Market PresenceService focus
10% Call Center Services90% Other -
Undisclosed< $25 / hr2 - 9Colombo, Sri Lanka
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
33% Call Center Services67% Other -
$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+$50 - $99 / hr2 - 9Gonawala, Sri Lanka
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Colombo, Sri Lanka
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
16% Sales Outsourcing84% Other -
$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+< $25 / hr50 - 249Colombo, Sri Lanka
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
45% Call Center Services55% Other -
UndisclosedUndisclosed10,000+Colombo, Sri Lanka
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services85% Other -
UndisclosedUndisclosed50 - 249Colombo, Sri Lanka
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Other -
$100,000+Undisclosed10 - 49Colombo, Sri Lanka
Ability to deliver
22.9/40.016.2/20 Reviews1.3/10 Clients & Experience5.3/10 Market PresenceService focus
30% Sales Outsourcing70% Other
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