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Top Call Center Services & Voice Services in Sri Lanka

Ratings Updated: April 24, 2025

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18 Companies

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18 Companies

Country: Sri Lanka

List of the Top Sri Lanka Call Center Companies & Voice Services

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Hugo Inc.

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Sri Lanka

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Great project management

Client feedback highlights Hugo's exemplary project management, with consistent on-time delivery of milestones and a proactive communication approach. One client noted that Hugo's regular updates and transparent reporting significantly enhanced decision-making. Another emphasized their flexibility and responsiveness to evolving needs, often exceeding expectations. Overall, clients expressed high satisfaction with Hugo's project management capabilities, which were deemed crucial for the success of their initiatives.

Call Center Services for Automotive Company

5.0 Jun 27, 2024

Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions. Overall, Hugo's strong project management capabilities were crucial in the successful implementation and ongoing management of our customer engagement initiatives.

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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Sri Lanka

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Great project management

Clients consistently praised Hit Rate Solutions for their exemplary project management, noting effective planning and timely delivery. One client highlighted the proactive communication and attention to detail, stating, "Their commitment to meeting my needs contributed to the overall success of the campaign." Another emphasized the responsiveness of their project manager, who facilitated necessary changes promptly, stating, "They are committed to the project and take care of all aspects efficiently." Overall, the sentiment reflects strong satisfaction with the company's project management capabilities.

Telemarketing Campaign for Real Estate Company

5.0 Feb 26, 2024

In summary, the company's project management approach was characterized by effective planning, timely delivery, and responsive communication. Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign. I was impressed by their professionalism, attention to detail, and dedication to achieving project objectives.

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Phone Answering & Data Encoding Services for Locksmith Firm

5.0 Dec 2, 2023

Every thing that I need to change with my project, I got a manager that I can send a message to right away and we can do the change to make it fit for my needs. Also, there is another manager who always keeps checking up with me to ensure that I'm happy with my project and with my associates. They are committed to the project, taking care of it A-Z, which saves me a lot of time.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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More responsive than most other service providers

Hit Rate Solutions is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Canada (1)

United States (9)

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Emapta

4.7 3 reviews

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Verified

Undisclosed

Undisclosed

10,000+

Colombo, Sri Lanka

Services provided

15% Call Center Services

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +3 services

25% IT Staff Augmentation

5% Engineering

5% HR Consulting

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

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Reviews mention Great project management

Clients have consistently praised Emapta for their exceptional project management capabilities. One client highlighted the team's ability to quickly understand project challenges and develop a comprehensive plan, noting the inclusive and respectful management style during weekly meetings. Their project manager effectively addressed hurdles without panic, ensuring timelines were met. Overall, feedback reflects a strong sentiment of satisfaction with Emapta's project management, contributing significantly to the successful launch of client projects.

Website Dev for Health Care Provider

5.0 Oct 25, 2020

We had weekly meetings in the beginning and during the start up phase with our project manager. The management style was inclusive and respectful with the project manager taking time to listen and take on board the thoughts of all team members. Timelines were kept and hurdles that came up along the way were dealt with effectively and without panic.

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More responsive than most other service providers

Emapta is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

Get in Touch

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Australia (2)

United States (1)

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Infomate

4.5 1 review

Undisclosed

Undisclosed

250 - 999

Colombo, Sri Lanka

Services provided

40% Back Office Outsourcing

25% Accounting

25% Finance & Accounting Outsourcing (FAO) +1 service

10% Sales Outsourcing

Infomate is a company specializing in accounting and data entry services. They are highly rated for their quality and timely delivery, with 100% of reviewers highlighting their strong process orientation and proactive approach. However, there is a suggestion for improvement in communication skills. The company is also noted for its strong culture of integrity and commitment to empowering women and minorities.

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PNB Holdings Pvt Ltd

5.0 3 reviews

Undisclosed

< $25 / hr

50 - 249

Kadawatha, Sri Lanka

Services provided

15% Call Center Services

20% Accounting

20% Back Office Outsourcing +6 services

20% Finance & Accounting Outsourcing (FAO)

5% Customer Service Outsourcing

5% Data Annotation Services

5% Financial Advising & Planning

5% Logistics & Supply Chain Consulting

5% Staffing

PNB Holdings Pvt Ltd is a payroll processing and HR consultancy firm that excels in managing employee files and restructuring finance functions. Their reviews highlight a 100% positive feedback rate, emphasizing their integrity, professionalism, and prompt communication. Clients appreciate their deep understanding of business needs and well-organized processes, with no significant areas for improvement noted.

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Konnect BPO Technologies (PVT)Ltd

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Dehiwala-Mount Lavinia, Sri Lanka

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% HR Outsourcing

Konnect BPO Technologies (PVT)Ltd is a midsize call center service in Dehiwala-Mount Lavinia, Sri Lanka. The team offers Call Center Services and Customer Service Outsourcing.
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Skybirds International

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Services provided

60% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

20% HR Consulting

Skybirds International is a small call center service headquartered in Colombo, Sri Lanka. Their services include Call Center Services and Finance & Accounting Outsourcing (FAO).
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Remote Pro Virtual Assistant

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Kelaniya, Sri Lanka

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Launched in 2022, Remote Pro Virtual Assistant is an answering service. Their services include Call Center Services and Back Office Outsourcing.
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Staunch Triad Global

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Wattala, Sri Lanka

Services provided

50% Call Center Services

50% Pay Per Click

Headquartered in Wattala, Sri Lanka, Staunch Triad Global is a pay per click agency and answering service. They offer Pay Per Click and Call Center Services.
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Teamin holding

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Pepiliyana, Sri Lanka

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Finance & Accounting Outsourcing (FAO)

Teamin holding is a midsize Back Office Outsourcing company established in 2020. Their services include Back Office Outsourcing and Call Center Services.
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Businessfocus 360

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Dehiwala-Mount Lavinia, Sri Lanka

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

20% Document Digitization & Management

20% HR Outsourcing

10% Transcription

Businessfocus 360 is a Back Office Outsourcing company. The team is in Dehiwala-Mount Lavinia, Sri Lanka, and their services include Back Office Outsourcing and Document Digitization & Management.
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SkillStates

Not yet reviewed

Undisclosed

< $25 / hr

2 - 9

Colombo, Sri Lanka

Services provided

33% Call Center Services

34% Customer Service Outsourcing

33% Back Office Outsourcing

Established in 2020, SkillStates is a Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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Finserve BPO Private Limited

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Services provided

20% Call Center Services

40% Finance & Accounting Outsourcing (FAO)

15% Accounting +2 services

15% Back Office Outsourcing

10% HR Outsourcing

Finance & Accounting Outsourcing (FAO) company Finserve BPO Private Limited is located in Colombo, Sri Lanka. Their services include Finance & Accounting Outsourcing (FAO) and Call Center Services.
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Data One Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Colombo, Sri Lanka

Services provided

50% Call Center Services

50% Other

Answering service company Data One Solutions is in Fort Worth, Texas and Colombo, Sri Lanka. Their services include Call Center Services.
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Salesforze.com | Kromozome Business Solutions

Not yet reviewed

$10,000+

$50 - $99 / hr

2 - 9

Gonawala, Sri Lanka

Services provided

20% Branding

20% Business Consulting

20% Digital Strategy +2 services

20% Sales Outsourcing

20% Web Development

Salesforze.com | Kromozome Business Solutions is a branding firm. Their team is located in Berlin, Germany and Gonawala, Sri Lanka. The agency provides Branding and Digital Strategy.
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Thrive Advance Consultancy & Training (Pvt) Ltd

5.0 2 reviews

Undisclosed

< $25 / hr

2 - 9

Kandana, Sri Lanka

Services provided

15% Call Center Services

35% Corporate Training & Coaching

25% Business Consulting +1 service

25% Customer Service Outsourcing

Thrive Advance Consultancy & Training (Pvt) Ltd offers Contact Center Services with a focus on Telemarketing Services, lead generation, and customer support. Their reviews highlight impressive client acquisition, flexibility, and timely delivery, contributing to significant sales revenue increases. Clients appreciate their professional brand representation and strategic communication, with no noted areas for improvement.

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InstinctX

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Colombo, Sri Lanka

Services provided

20% Business Consulting

16% Back Office Outsourcing

16% Customer Service Outsourcing +3 services

16% Finance & Accounting Outsourcing (FAO)

16% Fractional CFO Services

16% Sales Outsourcing

The talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
Read more
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ColomboLink Innovations Pvt Ltd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Services provided

10% Call Center Services

10% Accounting

10% Back Office Outsourcing +7 services

10% Customer Service Outsourcing

10% Direct Marketing

10% HR Outsourcing

10% IT Managed Services

10% UX/UI Design

10% Web Design

10% Web Development

ColomboLink Innovations Pvt Ltd, a Direct Marketing company, is headquartered in Colombo, Sri Lanka and Parramatta, Australia. Their services include Direct Marketing and Web Design.
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Providence

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Colombo, Sri Lanka

Services provided

45% Call Center Services

36% Customer Service Outsourcing

19% Back Office Outsourcing

Providence is an answering service company. Headquartered in Colombo, Sri Lanka, the team specializes in Call Center Services and Customer Service Outsourcing.
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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Colombo, Sri Lanka

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Reviews mention Creative

Swivelt has received positive feedback regarding their creativity in project execution. Clients noted that the software developed was not only effective but also enhanced the efficiency of their sales teams. One client specifically highlighted Swivelt as 'fast, accurate, and creative,' indicating a strong appreciation for their innovative approaches. Overall, the sentiment towards Swivelt's creative capabilities is highly favorable, with no reported areas for improvement.

Salesforce Implementation for IT Company

5.0 Mar 20, 2020

The company is described as fast, accurate, and creative, which highlights their ability to deliver innovative solutions efficiently.

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Indonesia (1)

Malaysia (1)

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Infomate

2 PNB Holdings Pvt Ltd

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 2 Sri Lanka Call Center Companies & Voice Services

Infomate

Undisclosed

Undisclosed

250 - 999

Colombo, Sri Lanka

Ability to deliver

21.8/40.0

14.6/20 Reviews

1.8/10 Clients & Experience

5.4/10 Market Presence

Service focus

10% Sales Outsourcing

90% Other

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PNB Holdings Pvt Ltd

Undisclosed

< $25 / hr

50 - 249

Kadawatha, Sri Lanka

Ability to deliver

21.7/40.0

16.4/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

15% Call Center Services

85% Other

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Konnect BPO Technologies (PVT)Ltd

$1,000+

< $25 / hr

250 - 999

Dehiwala-Mount Lavinia, Sri Lanka

Ability to deliver

6.3/40.0

0/20 Reviews

1/10 Clients & Experience

5.2/10 Market Presence

Service focus

80% Call Center Services

20% Other

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Skybirds International

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Ability to deliver

5.2/40.0

0/20 Reviews

1.2/10 Clients & Experience

4/10 Market Presence

Service focus

60% Call Center Services

40% Other

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Remote Pro Virtual Assistant

$1,000+

< $25 / hr

10 - 49

Kelaniya, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

25% Call Center Services

25% Sales Outsourcing

50% Other

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Staunch Triad Global

$1,000+

$25 - $49 / hr

10 - 49

Wattala, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Teamin holding

$5,000+

< $25 / hr

50 - 249

Pepiliyana, Sri Lanka

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% Call Center Services

70% Other

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Businessfocus 360

Undisclosed

< $25 / hr

50 - 249

Dehiwala-Mount Lavinia, Sri Lanka

Ability to deliver

7.4/40.0

0/20 Reviews

2.1/10 Clients & Experience

5.4/10 Market Presence

Service focus

10% Call Center Services

90% Other

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SkillStates

Undisclosed

< $25 / hr

2 - 9

Colombo, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

33% Call Center Services

67% Other

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Finserve BPO Private Limited

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Call Center Services

80% Other

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Data One Solutions

$1,000+

$25 - $49 / hr

2 - 9

Colombo, Sri Lanka

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Salesforze.com | Kromozome Business Solutions

$10,000+

$50 - $99 / hr

2 - 9

Gonawala, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Sales Outsourcing

80% Other

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Thrive Advance Consultancy & Training (Pvt) Ltd

Undisclosed

< $25 / hr

2 - 9

Kandana, Sri Lanka

Ability to deliver

4.6/40.0

0/20 Reviews

0.6/10 Clients & Experience

4/10 Market Presence

Service focus

15% Call Center Services

85% Other

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InstinctX

Undisclosed

Undisclosed

10 - 49

Colombo, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

16% Sales Outsourcing

84% Other

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ColomboLink Innovations Pvt Ltd

$1,000+

< $25 / hr

10 - 49

Colombo, Sri Lanka

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Call Center Services

90% Other

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Providence

$1,000+

< $25 / hr

50 - 249

Colombo, Sri Lanka

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

45% Call Center Services

55% Other

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Emapta

Undisclosed

Undisclosed

10,000+

Colombo, Sri Lanka

Ability to deliver

32.2/40.0

15.2/20 Reviews

7.6/10 Clients & Experience

9.4/10 Market Presence

Service focus

15% Call Center Services

85% Other

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Top Call Center Services & Voice Services in Sri Lanka

List of the Top Sri Lanka Call Center Companies & Voice Services

Reviews mention Great project management

Call Center Services for Automotive Company

Digital Marketing, SMM & SEO for Software Solutions Company

Back Office Outsourcing for E-Commerce Co

Reviews mention Great project management

Telemarketing Campaign for Real Estate Company

Phone Answering & Data Encoding Services for Locksmith Firm

Market Research Survey for Independent Consultant

Hit Rate Solutions is very responsive

Reviews mention Great project management

Website Dev for Health Care Provider

Emapta is very responsive

Reviews mention Creative

Salesforce Implementation for IT Company

Get closer to kicking off your next project today

List of the Top 2 Sri Lanka Call Center Companies & Voice Services

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

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