24/7 front office coverage, powered by AI + humans
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee on all paid plans.
Plans are monthly, with no cancellation fees.
Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.
Call Center ServicesBack Office OutsourcingVirtual receptionistAnswering servicesInbound appointment scheduling
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.8
/5
What Clients Have Said
Smith.ai offers competitively priced virtual receptionist services that deliver good value for cost. Clients report spending under $10,000 annually and appreciate the responsiveness and professionalism, which significantly reduces missed calls and enhances client engagement.
The integration of Smith.ai's services into existing workflows and CRM systems has been seamless for clients, enhancing operational efficiency without the need for heavy oversight. This ease of use has been particularly beneficial for small businesses and solo practitioners.
Effective Spam and Call Filtering
Smith.ai effectively filters spam and unwanted sales calls, allowing clients to focus on genuine leads and important client interactions. This service feature has been particularly valued by clients seeking to streamline their communication processes.
Impressive Customer Service
Smith.ai's customer service stands out for its quality and attentiveness. Clients appreciate the team's ability to manage inquiries and changes effectively, contributing to a positive customer experience and ongoing client satisfaction.
Responsive and Professional Team
Clients consistently praise Smith.ai for their professionalism and responsiveness. The team handles calls and inquiries efficiently, often leaving a positive impression on end clients and ensuring smooth communication and project management.
Minor Onboarding and Setup Challenges
While generally smooth, some clients reported initial onboarding and setup challenges, particularly related to the chatbot services. Smith.ai could enhance client experience by providing more comprehensive onboarding resources and support.
Adaptability to Client Needs
Smith.ai is lauded for their adaptability and willingness to tailor services to meet specific client requirements. The team is proactive in implementing changes and optimizing their services to align with client needs and business goals.
Smith.ai provides back-office outsourcing services for a law firm. The team is responsible for providing virtual receptionist services, answering phone calls, scheduling appointments, and taking messages.
Smith.ai's work has resulted in happy end customers, meeting the client's expectations. The team's project management has been good, delivering on time, responding to needs, and communicating with the client via virtual meetings. Overall, Smith.ai's professionalism is a hallmark of their work.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of Usman Law Firm, LLC, a legal services company. We help individuals fight against abusive insurance companies, debt collectors, and mortgage companies. We also provide legal representation in consumer protection and bankruptcy cases.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish for your business?
We needed help with phone answering services.
SOLUTION
What was the scope of their involvement?
Smith.ai provides us with phone answering services. The team also helps us with scheduling appointments and taking messages.
What is the team composition?
We’ve worked with 2–5 members of Smith.ai’s team.
How did you come to work with Smith.ai?
We found them through an online search. We chose them because they offered good value for the cost.
What is the status of this engagement?
We started working together in August 2020, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Smith.ai’s work has resulted in happy clients.
How did Smith.ai perform from a project management standpoint?
Smith.ai’s project management is good. We communicate via virtual meetings.
What did you find most impressive about them?
Smith.ai’s team is professional.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
5.0
"I have been using Smith to exclusively answer my calls for over five years and have been very happy."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Handling Services for Personal Injury Law Firm
"Smith.ai's attention to detail, efficiency, and desire to assist as needed stand out."
Aug 31, 2026
Department Director, Law Offices of R.F. Wittmeyer, Ltd.
Anonymous
Verified
Legal
Arlington Heights, Illinois
11-50 Employees
Online Review
Verified
Smith.ai provides after-hours call handling and website chat functionality for a personal injury law firm. The team sends transcripts and daily summaries of answered calls with all call details.
Smith.ai's work has helped the client avoid losing potential new leads by answering all after-hours calls and website chats in a timely manner. The team is very helpful and efficient in setting up the account and chat scripts. Smith.ai has helped optimize the chat to ensure high-quality engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm a department director at Law Offices of R.F. Wittmeyer, Ltd.
Describe what your company does in a single sentence.
We are a personal injury law firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
After hours receptionist and lead intake
website chat functionality
SOLUTION
How did you find Smith.ai?
Other
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
We have been using smith.ai for our after hours call handling for years along with the recent addition of their website chat functionality. We promptly receive transcripts of all calls and chats in addition to daily summaries of call answered with all call details.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
timely answering of all after hours calls and website chats that result in no loss of potential new client leads.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
smith.ai was very helpful and efficient in the setup of our account and chat scripts. They proactively helped to optimize our chat to ensure a high quality engagement for our website visitors who choose to engage via that channel.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Smith.ai's attention to detail, efficiency, and desire to assist as needed stand out.
Are there any areas for improvement or something Smith.ai could have done differently?
Nothing comes to mind--our setup was seamless.
RATINGS
5.0
"We highly recommend smith.ai to any organization looking for a quality extension to their team."
Smith.ai provides back-office outsourcing for a law firm. The team provides virtual receptionist services, including answering calls, scheduling appointments, and managing messages for the client.
Smith.ai has answered and routed the client's calls, meeting expectations. The team's project management has been good, and they've provided deliverables on time and communicated via emails and messages throughout the engagement. Moreover, Smith.ai's quick response time is a hallmark of their work.
BACKGROUND
Introduce your business and what you do there.
I’m the president of a law firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Smith.ai?
We needed help with receptionist services.
SOLUTION
What was the scope of their involvement?
Smith.ai provides receptionist services, including answering calls, scheduling appointments, and managing messages.
What is the team composition?
We don’t know how many teammates from Smith.ai are assigned to our project.
How did you come to work with Smith.ai?
Someone referred Smith.ai to me, so I chose them because they offered good value for the cost.
What is the status of this engagement?
We started working with Smith.ai in August 2023, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Smith.ai has successfully answered and routed our calls.
How did Smith.ai perform from a project management standpoint?
Smith.ai’s project management is good; they deliver on time. We communicate via email and messaging apps.
What did you find most impressive about them?
Smith.ai’s quick response time is impressive.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Answering Outsourcing for Law Firm
Back Office OutsourcingCall Center Services
Answering services
Less than $10,000
Aug. 2026 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Smith.ai's reliability has been impressive."
Aug 31, 2026
Owner, Rose Law Group
Joseph Rosales
Legal
Denver, Colorado
1-10 Employees
Online Review
Smith.ai provides call answering outsourcing for a law firm. The team is responsible for greeting new and existing clients, completing intakes, and allowing the client to review and follow up.
Smith.ai's services have helped the client grow their business. The team has increased the client's customer intakes by 30%, consistently met deadlines, and answered calls on time throughout the engagement. Moreover, Smith.ai maintains communication with the client via email and messages.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Rose Law Group
Describe what your company does in a single sentence.
We provide legal representation
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Client communication
Intakes
Case management
SOLUTION
How did you find Smith.ai?
Referral
Why did you select Smith.ai over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Smith.ai were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Now, I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up. Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased client intakes by 30%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They consistently met deadlines and answer calls on time
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Smith.ai's reliability has been impressive.
Are there any areas for improvement or something Smith.ai could have done differently?
No
RATINGS
5.0
"Angel has really been amazing"
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Legal Services Company
Call Center Services
Answering servicesVirtual receptionist
Confidential
November 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Clients and customers have reported a more supportive and seamless inbound calling experience."
Aug 27, 2026
Office Manager, Legal Services Company
Anonymous
Legal
Portland, Oregon
11-50 Employees
Online Review
Smith.ai provided call answering and call routing services for a legal company. The team has also integrated their services with Dialpad.
Smith.ai increased client satisfaction with reception services, increased call routing accuracy, and increased staff support with Dialpad integration. The team set up the account quickly with attention to detail regarding the client's unique needs. Their integration with the client's team stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of a legal company
Describe what your company does in a single sentence.
Legal services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Reception services
Integration with Dialpad
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Good value for cost
Dialpad integration
Describe the scope of work in detail. Please include a summary of key deliverables.
Set up answering and call routing services for an offic of 11 full time staff with various needs, schedules, and duties.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased client satisfaction with reception services, increased call routing accuracy, increased staff support with Dialpad integration
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Team set up account quickly with attention to detail regarding unique firm needs, updates were made as needed durring the rollout process, and ongoing support was provided as needs changed or issues arose that needed addressing
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Smith AI integrates seamlessly with our use of Dialpad, and provides real time notifications via email for incoming calls and messages. Use of ring groups allows for calls and messages to be routed to the appropriate employee class. Onboarding new employees has been easy, and customer service for both individual calls and overall account support is responsive. Clients and customers have reported a more supportive and seamless inbound calling experience.
Are there any areas for improvement or something Smith.ai could have done differently?
Spam filters for incoming calls are still a big agressive despite our adjustments. I am confident this is being addressed to the best of the company's abilities, but I do still receive some complaints or blocked callers that shouldn't be.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center & Staffing Services for Employment Law Firm
Call Center ServicesStaffing
Confidential
July 2023 - Aug. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They deliver their services on time, and they are very responsive to questions and requests."
Aug 27, 2026
Owner, Employment Law Firm
Sean Moyles
Verified
Legal
Clearwater, Florida
1-10 Employees
Online Review
Verified
Smith.ai provided call answering services for an employment law firm. The team followed the client's workflow rules for call routing and messaging.
Smith.ai successfully transitioned from an on-site receptionist to a virtual one. The team delivered services on time and was very responsive to the client's questions and requests. Moreover, the client was impressed with the team's politeness and customer service.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of a law firm
Describe what your company does in a single sentence.
We are an employment law firm.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Handle incoming calls.
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering incoming calls and following workflow rules for routing and messaging.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Transitioned from on-site receptionist to virtual.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They deliver their services on time, and they are very responsive to questions and requests.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Good services for the price, and very polite, responsive customer service.
Are there any areas for improvement or something Smith.ai could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Answering servicesVirtual receptionist
Confidential
Aug. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Smith.ai works in a very hard industry, and they're the best of the best."
Aug 27, 2026
Partner, Ben Glass Law
Brian Glass
Verified
Legal
Fairfax, Virginia
11-50 Employees
Online Review
Verified
Smith.ai provides call answering services for a law firm. The team handles the client's weekend, after-hours, and rollover phone calls. The team also provides call summaries and client intake forms.
Smith.ai has helped the client provide good customer service and increase their client retention. The team communicates with the client via email and messaging apps. Overall, the client is very satisfied with Smith.ai's work.
BACKGROUND
Introduce your business and what you do there.
I'm a partner at Ben Glass Law, a nationally recognized law firm specializing in personal injury and long-term disability cases, offering personalized service, transparent communication, and a no-recovery, no-fee guarantee.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Smith.ai?
We needed help signing up more clients.
SOLUTION
What was the scope of their involvement?
Smith.ai answers our weekend, after-hours, and rollover phone calls. The team also provides call summaries and client intake forms.
What is the team composition?
I'm unsure about the number of teammates from Smith.ai assigned to our project.
How did you come to work with Smith.ai?
Smith.ai was referred to me at a conference.
What is the status of this engagement?
We started working with Smith.ai in August 2020, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Smith.ai has helped us provide good customer service and increase our client retention. With our previous call answering service, we often lost or angered clients who got frustrated with poor communication, but that doesn't happen anymore.
How did Smith.ai perform from a project management standpoint?
They deliver on time. We communicate with Smith.ai via email and messaging apps.
What did you find most impressive about them?
Smith.ai works in a very hard industry, and they're the best of the best.
Are there any areas they could improve?
I don't think there's anything they can improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Financial Planning Firm
Call Center Services
Less than $10,000
Feb. 2017 - Aug. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Regardless of who answers the phone, I know they will do so with professionalism and courtesy to my callers."
Aug 26, 2026
Founder & Financial Planner, Retirement Matters, Inc.
Dave Grant
Verified
Financial services
Barrington, Illinois
1-10 Employees
Online Review
Verified
Smith.ai provided call answering services for a financial planning firm. The team blocked sales calls, answered clients' questions, and scheduled appointments.
Smith.ai helped the client save time and ensured their callers received professional assistance. The team consistently demonstrated professionalism and courtesy when answering the phone. Moreover, they communicated well through email and a messaging app.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder and Financial Planner of Retirement Matters, Inc.
Describe what your company does in a single sentence.
Welath management for retirees and AbbVie executives
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer my phone
Block sales calls
Answer questions from my clients
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Good value for cost
How many teammates from Smith.ai were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering my main phone line - blocking unwanted calls, putting clients through, and scheduling appointments for new clients
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
I spent less time on the phone with people I didn't want to, and clients had a professional person to speak to if I wasn't available versus my voicemail.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Answered the phones consistently and professionally. Always.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Regardless of who answers the phone, I know they will do so with professionalism and courtesy to my callers.
Are there any areas for improvement or something Smith.ai could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist & Call Center Services for Law Firm
Back Office OutsourcingCall Center Services
Virtual receptionist
Confidential
Dec. 2022 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"The receptionists do a good job of identifying themselves and following the questions that I've asked them."
Aug 26, 2026
Attorney, Ramsland Law LLC
Jason Ramsland
Verified
Legal
Indianapolis, Indiana
1-10 Employees
Online Review
Verified
Smith.ai provides virtual receptionist and call screening services for a law firm. The team is responsible for gathering information and conducting preliminary customer qualification for the client.
Smith.ai's work has taken the call answering and preliminary client screening off the client's plate, allowing them to focus on their work. The team meets the client's needs 95% of the time, and the client is impressed with Smith.ai's ability to follow through and correct any mistakes.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Attorney of Ramsland Law LLC
Describe what your company does in a single sentence.
Legal services representing employees in disputes against employers
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Call Screening
Preliminary Qualification
Information gathering
SOLUTION
How did you find Smith.ai?
Referral
Why did you select Smith.ai over others?
High ratings
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from Smith.ai were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
On the occasions where there is a missed expectation, their follow through and correction has been great.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Have taken call answering and preliminary potential client screening off of my plate, very helpful for work focus
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their email reports of calls are almost always very swift, meeting my needs 95% of the time.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
Good experience overall - the receptionists do a good job of identifying themselves and following the questions that I've asked them so sort through.
Are there any areas for improvement or something Smith.ai could have done differently?
Would like to see the rate of prompt email reports increased to 100%
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
$10,000 to $49,999
Jan. 2022 - Ongoing
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
1.0
"Their continuing incompetence has cost my company money."
Aug 26, 2025
Owner, Thorp Law
Isaac Thorp
Verified
Legal
Raleigh, North Carolina
1-10 Employees
Online Review
Verified
Smith.ai provides ongoing call center services for a personal injury law firm. The team is responsible for taking messages and handling calls for the client.
Smith.ai has been able to field calls and take messages accurately for several years. However, in the last few months, most of the client's calls have been marked as spam. The team has assured the client that they are working on the issue, but it remains unresolved. This review includes the service provider’s response.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Thorp Law
Describe what your company does in a single sentence.
personal injury law firm
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
to serve as offsite receptionist
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
High ratings
Describe the scope of work in detail. Please include a summary of key deliverables.
I have used smith.ai for several years. They were great until the last few months. suddenly most of our incoming calls were marked as spam. We have repeatedly informed smith.ai about this problem. They repeatedly assured us of all the steps they were taking to fix the problem. They were supposed to remove the spam blocker for all calls a month ago, they claim they did this, yet we are still getting most of our calls marked as spam. This has cost my business money. This is pathetic. Another good company disintegrates into mediocrity.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They fielded calls and took messages accurately for several years. In the last several months, most of our calls started getting marked as spam.
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
lately absolutely nothing.
Are there any areas for improvement or something Smith.ai could have done differently?
They could have fixed the problem as they claimed they had done, but didn't. Their continuing incompetence has cost my company money.
Company Responses
The service provider responded on August 28th, 2025.
Thank you for sharing your experience and for the chance to respond. We know how critical it is for your business to receive every legitimate call, and we take your concerns seriously, as evidenced by our efforts.
When you first reached out on July 21, we quickly scheduled a meeting with our Senior Manager of Client Support, which took place on July 31. In the meantime, we disabled call blocking to identify why valid calls were marked as spam. During that meeting, a member of our tech team joined to troubleshoot, and spam filtering was disabled to resolve the issue. As a courtesy, we also applied a 50% credit for August, which you accepted.
From the start, we noted that if the issue persisted after spam filtering was disabled, it could be tied to your phone provider. On August 7 and 21, you reported continued issues. We responded and, on August 22, advised disabling Caller ID. When we didn’t hear back, we followed up on August 26 to provide further help. At that time, you requested — and we granted — a free month of service. The next step is for you to follow up directly with your VoIP provider.
We understand that this issue has disrupted your business, but we are limited in our ability to troubleshoot further. We cannot control your VoIP provider, and resolution must come from them. With over 4,000 clients and a decade of experience, issues like these are rare but can occur.
We remain committed to supporting you until this is fully resolved, and hope you’ll revise your review once the matter reflects our efforts and continued support.
RATINGS
1.0
Quality
0.5
Service & Deliverables
Schedule
0.5
On time / deadlines
Cost
0.5
Value / within estimates
Willing to Refer
1.0
NPS
Showing 51-60 of
94 Reviews
Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 88 verified client reviews averaging 4.9 stars.
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