Top Answering Service in Berlin
14 Companies
List of the Top Berlin Answering Services Companies
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Undisclosed< $25 / hr50 - 249Serves Berlin, GermanyServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 52 projectsMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
18 of 50 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 50 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
Industry Experience
Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.Was this helpful?
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- English
- Spanish
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Helpware CX
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$5,000+< $25 / hr1,000 - 9,999Berlin, GermanyServices provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingFocus Areas
65% Answering services25% Inbound appointment scheduling10% Virtual receptionistSee all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
1 of 1 Answering services reviews is 5 stars$50,000 – $199,999 avg. project costAnswering services Experience
Helpware has received overwhelmingly positive feedback for their Answering services, with clients highlighting their expertise and alignment with company culture. Notably, 100% of reviewers reported satisfaction with project management and timely delivery. Clients appreciated the customization of services to meet specific needs, contributing to improved metrics such as increased handle time. Overall, the sentiment reflects Helpware's strong performance and value in customer service roles.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
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This provider is fluent in 16 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- Japanese
- German
- Korean
- French
- Vietnamese
- Italian
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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See All Locations (9)Berlin, Germany
Kemperplatz 1 Mitte D, 10785 Berlin, Germany
Berlin, Germany 107852 - 5
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$10,000+< $25 / hr1,000 - 9,999Berlin, Germany
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingFocus Areas
40% Answering services30% Inbound appointment scheduling30% Virtual receptionistSee all 23 projectsCCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.
Reviews mention Reliable
Clients consistently highlight CCIG Group's reliability and operational excellence. One client noted their 'continuous performance and operational reliability' over five years, while another emphasized their 'consistent delivery across languages and high-volume periods.' The company's ability to maintain stable staffing and adapt to changing demands further reinforces their reputation as a dependable partner. Overall, feedback reflects a strong sentiment of reliability, with clients appreciating their proactive collaboration and seamless service delivery.-
Customer Support Outsourcing for Customer Support Co
5.0 Aug 19, 2025CCIG Group has consistently demonstrated reliability and adaptability throughout the engagement. Their scalable team structure—supporting up to 100 agents—enables rapid response, clear communication, and regular performance reporting. Operational changes are implemented seamlessly, with stable and responsive management ensuring continuity and efficiency.
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Customer Service Outsourcing for Consumer Electronics Co
5.0 Sep 4, 2025The multichannel operational scope, sales results, and consistency over several years are unmatched. Their flexibility and ability to co-create and optimize processes make them a reliable strategic partner. Service delivery is strong. Their proactive collaboration in co-developing processes helped streamline our operations.
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7 of 8 reviews are 5 stars7 new reviews for Call Center Services services$50,000 – $199,999 avg. project costRead 8 Recent ReviewsReviewed 8 times in the past 6 months
In the past six months, CCIG Group has received positive feedback for their exceptional flexibility and responsiveness in customer service projects across various industries. Clients highlighted their impressive performance metrics, such as a 98% call answer rate and successful management of 7,000 calls monthly. Notably, one client praised their ability to quickly adapt to dynamic needs, while another emphasized their commitment to quality and effective collaboration. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and confidence in CCIG Group's capabilities.Was this helpful?
3 of 3 Answering services reviews are 5 stars2 new reviews for Answering services in past 6 months$1,000,000 – $9,999,999 avg. project costAnswering services Experience
CCIG Group has garnered predominantly positive feedback for their Answering Services, with clients praising their comprehensive call management, lead verification, and customer support capabilities. Notably, 90% of reviewers reported improved response times and enhanced customer satisfaction. Key strengths include their operational reliability and flexibility, successfully managing high call volumes and improving conversion rates. Clients particularly appreciate their proactive communication and adaptability, resulting in long-term partnerships across various industries. Overall, CCIG Group is recognized for delivering significant value and maintaining high service standards.
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$1,000+Undisclosed50 - 249Berlin, Germany
Services provided
10% Call Center Services70% Back Office Outsourcing10% Content Writing Services +110% Email MarketingFocus Areas
30% Answering services60% Virtual receptionist10% Inbound appointment schedulingSee all 71 projectsTop Virtual Assistant is a specialized provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Their services have consistently received high praise, with over 90% of reviews highlighting their professionalism, flexibility, and effective management of customer interactions. Clients frequently commend their ability to improve operational efficiency and customer satisfaction, with many noting significant improvements in response times and scheduling accuracy.
Reviews mention Open to feedback
The feedback indicates a highly positive sentiment regarding Top Virtual Assistant's openness to feedback. Clients appreciated the transparency and willingness of the leadership and team members to communicate their capabilities clearly. One client noted, 'They informed us in advance before they tried to fulfill our requests,' highlighting their proactive approach. Overall, the reviews reflect satisfaction with the company's responsiveness and adaptability, with no suggestions for improvement mentioned.-
Call Center Services for Data Solutions Company
5.0 Sep 3, 2025I was pleased with the transparency and openness of the leadership team and all the team members with whom we engaged. In case the team was not sure that they could fulfill our requests, they informed us in advance before they tried to do so. They were also lenient and ready to train their employees to suit our requirements.
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14 of 14 reviews are 5 stars3 new reviews for Call Center Services services$10,000 – $49,000 avg. project costRead 14 Recent ReviewsReviewed 14 times in the past 6 months
Recent reviews for Top Virtual Assistant reflect a consistently positive sentiment, highlighting their professionalism, responsiveness, and effective project management. Clients noted improved operational efficiency, faster response times, and enhanced communication. Specific feedback emphasized their adaptability and organizational skills, which allowed businesses to focus on core activities. While some suggested more frequent progress updates, overall experiences were highly satisfactory, indicating that Top Virtual Assistant is a reliable choice for administrative support.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight the excellent value for money provided by Top Virtual Assistant, noting their competitive pricing and high-quality service. One marketing manager remarked on the 'good value for cost,' while another client emphasized their ability to streamline operations, leading to significant time savings and improved efficiency. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of the services, with many stating they avoided the need for additional full-time staff, thereby reducing overhead costs.Was this helpful?
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This provider is available in 37 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Services provided
70% Call Center Services10% Back Office Outsourcing10% Customer Service Outsourcing +110% Insurance Services & BrokersFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistCall center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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$1,000+< $25 / hr50 - 249Berlin, Germany
Services provided
15% Call Center Services40% IT Managed Services25% Customer Service Outsourcing +210% Back Office Outsourcing10% Sales OutsourcingFocus Areas
75% Answering services25% Virtual receptionistEnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
Read moreSee All Locations (2)Berlin, Germany
Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 1055710 - 15
+1 (929) 235 1351
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
50% Call Center Services25% Back Office Outsourcing25% Business ConsultingFocus Areas
50% Answering services50% Virtual receptionistBluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.
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$1,000+< $25 / hr10 - 49Berlin, Germany
Services provided
20% Call Center Services20% Branding20% Customer Service Outsourcing +220% Recruiting20% Social Media MarketingFocus Areas
34% Answering services33% Inbound appointment scheduling33% Virtual receptionistProsupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
Read moreSee All Locations (2)Berlin, Germany
Siegfriedstr. 183
Berlin, Germany 103652 - 5
+49 221 5300 6911
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UndisclosedUndisclosed250 - 999Berlin, Germany
Services provided
40% Call Center Services20% Back Office Outsourcing10% Customer Service Outsourcing +310% Finance & Accounting Outsourcing (FAO)10% Market Research10% Sales OutsourcingFocus Areas
30% Answering services40% Virtual receptionist30% Inbound appointment schedulingDCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)Berlin, Germany
Am Borsigturm 15
Berlin, Germany 135071001 - 2000
+49 (0)30 850 62 60
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
60% Call Center Services40% AI DevelopmentFocus Areas
50% Answering services50% Inbound appointment schedulingFuture of Voice is a call center company. They were established in 2016 and focus on Call Center Services and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
40% Answering services30% Inbound appointment scheduling30% Virtual receptionistVoxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingCall center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
35% Call Center Services35% Customer Service Outsourcing30% Back Office OutsourcingFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistSnubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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Undisclosed$50 - $99 / hr2 - 9Berlin, Germany
Services provided
20% Call Center Services40% Business Consulting20% Market Research +210% Customer Service Outsourcing10% Marketing StrategyFocus Areas
50% Answering services50% Inbound appointment schedulingStartup Campus Germany GmbH, a Business Consulting company, was established in 2018. The small team specializes in Business Consulting and Market Research.
Read moreSee All Locations (2)Berlin, Germany
33 Skalitzer Straße
Berlin, Germany 109991
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$1,000+$25 - $49 / hr10 - 49Berlin, Germany
Services provided
10% Call Center Services20% Custom Software Development20% Customer Service Outsourcing +320% Search Engine Optimization20% Translation10% Sales OutsourcingFocus Areas
34% Answering services33% Inbound appointment scheduling33% Virtual receptionistOutsourcing Bear is a software development company. The company is headquartered in Berlin, Germany. Their services include Custom Software Development and Search Engine Optimization.
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List of the Top 3 Berlin Answering Services Companies
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$5,000+< $25 / hr1,000 - 9,999Berlin, Germany
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services65% Answering services80% Other -
$10,000+< $25 / hr1,000 - 9,999Berlin, Germany
Ability to deliver
25.6/40.020/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
40% Call Center Services40% Answering services60% Other -
$1,000+Undisclosed50 - 249Berlin, Germany
Ability to deliver
29.1/40.019.6/20 Reviews4.7/10 Clients & Experience4.8/10 Market PresenceService focus
10% Call Center Services30% Answering services90% Other -
$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
70% Call Center Services30% Answering services30% Other -
$1,000+< $25 / hr50 - 249Berlin, Germany
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
15% Call Center Services75% Answering services85% Other -
UndisclosedUndisclosed50 - 249Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
$1,000+< $25 / hr10 - 49Berlin, Germany
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services34% Answering services80% Other -
UndisclosedUndisclosed250 - 999Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services30% Answering services60% Other -
UndisclosedUndisclosed10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services50% Answering services40% Other -
UndisclosedUndisclosed50 - 249Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services40% Answering services50% Other -
UndisclosedUndisclosed50 - 249Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services35% Answering services50% Other -
UndisclosedUndisclosed10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Call Center Services30% Answering services65% Other -
Undisclosed$50 - $99 / hr2 - 9Berlin, Germany
Ability to deliver
7.2/40.00/20 Reviews1.8/10 Clients & Experience5.5/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+$25 - $49 / hr10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services34% Answering services90% Other
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