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Top Answering Service in Berlin

Ratings Updated: May 7, 2026
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3 Leaders 11 Contenders

14 Companies

Country: Germany
City: Berlin
Inbound Services: Answering services

List of the Top Berlin Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Berlin, Germany

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 53 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight a mix of positive and constructive feedback regarding Moneypenny USA's services. Clients appreciate the prompt onboarding and initial customer service, with one noting timely delivery of products. However, concerns were raised about inconsistent service quality and communication after becoming a customer. One client specifically mentioned unexpected charges, indicating a need for clearer pricing structures. Overall, while the initial experience is favorable, there are significant areas for improvement.
    Read 1 Recent Review

    Industry Experience

    VoiceNation has demonstrated strong capabilities across various industries including medical staffing, mental health, business services, real estate, and construction. Clients consistently commend their responsiveness, adaptability, and ability to provide custom solutions tailored to specific needs. In the medical sector, they excel in handling call volumes efficiently, while in business services, their lead sorting has positively impacted client engagement. Overall, the sentiment is highly positive, indicating VoiceNation’s effectiveness as a reliable partner for organizations seeking quality call handling services.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications Construction

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
    Read All Reviews

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    This provider is fluent in 2 languages:

    • English
    • Spanish
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  • Helpware CX Logotype

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2
    10% Content Moderation Services
    10% Data Annotation Services

    Focus Areas

    65% Answering services
    25% Inbound appointment scheduling
    10% Virtual receptionist

    Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

    See all 46 projects

    Reviews mention Reliable

    Helpware is consistently praised for its reliability and high-quality work. Clients highlight improved response and resolution times, noting that Helpware's team effectively manages a high volume of inquiries while maintaining open communication. One client specifically commended the attentive nature of the team and the strong partnership developed over time. Overall, the sentiment regarding Helpware's reliability is overwhelmingly positive, with no reported areas for improvement.
    • Customer Service Team for Lifestyle Brand
      5.0 Oct 28, 2019

      Helpware's team lead, Charley, has provided constant coaching and direct communication with us to create a strong partnership within our customer service department. Thanks to their internal procedures and overall productivity, incite and attention to detail, Helpware has shown reliability and high-quality work. We've developed a strong communication between both customer service teams as well as an effective work flow. For any processes that are in need of a clearer understanding or expectation, the team is vocal and open with communicating to deliver the best outcome. Otherwise, Helpware operates independently and continues to improve our positioning.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
    Read All Reviews

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Berlin, Germany

    Kemperplatz 1 Mitte D, 10785 Berlin, Germany
    Berlin, Germany 10785

    2 - 5

    See All Locations (9)
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  • CCIG Group Logotype

    4.9 23 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    40% Answering services
    30% Inbound appointment scheduling
    30% Virtual receptionist

    CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

    See all 23 projects
    6 of 7 reviews are 5 stars
    6 new reviews for Call Center Services services
    $50,000 – $199,999 avg. project cost

    Reviewed 7 times in the past 6 months

    Recent reviews of CCIG Group highlight their strong project management and high client satisfaction. Clients praised their quick response times, flexibility in adapting to changing needs, and consistent delivery of services. Specific feedback noted a 98% service level achievement and a remarkable 94% call answer rate. Clients particularly appreciated the cultural fit and professionalism of the CCIG team. Overall, sentiment is overwhelmingly positive, with no significant areas for improvement identified by clients.
    Read 7 Recent Reviews
    3 of 3 Answering services reviews are 5 stars
    2 new reviews for Answering services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Answering services Experience

    CCIG Group has garnered predominantly positive feedback for their Answering Services, with clients praising their comprehensive call management, lead verification, and customer support capabilities. Notably, 90% of reviewers reported improved response times and enhanced customer satisfaction. Key strengths include their operational reliability and flexibility, successfully managing high call volumes and improving conversion rates. Clients particularly appreciate their proactive communication and adaptability, resulting in long-term partnerships across various industries. Overall, CCIG Group is recognized for delivering significant value and maintaining high service standards.

    Read Most Recent Review

    Industry Experience

    CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.

    Read All Reviews

    Select Industry to see insights

    Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial services

    More responsive than most other service providers

    CCIG Group is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
  • Top Virtual Assistant Logotype

    5.0 72 reviews
    Premier Verified
    $1,000+
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    10% Call Center Services
    30% Back Office Outsourcing
    30% Content Writing Services +3
    10% Accounting
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    30% Answering services
    60% Virtual receptionist
    10% Inbound appointment scheduling

    Top Virtual Assistant is a specialized provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Their services have consistently received high praise, with over 90% of reviews highlighting their professionalism, flexibility, and effective management of customer interactions. Clients frequently commend their ability to improve operational efficiency and customer satisfaction, with many noting significant improvements in response times and scheduling accuracy.

    See all 72 projects

    Reviews mention Easy to work with

    Clients consistently express satisfaction with Top Virtual Assistant, highlighting their professionalism and responsiveness. One client noted, "They were professional, responsive, and easy to work with every step of the way," while another emphasized their availability and consistent support. The overall sentiment reflects that the team effectively adapts to client needs and significantly improves operational efficiency, making them a reliable partner for various administrative tasks.
    • Back Office & Call Center Services for Real Estate Company
      5.0 Aug 5, 2025

      The team has saved us a lot of time. If they weren’t there, I’d be sitting in the office and on the portal. They’ve made our lives easier and saved us a lot of time and money. Top Virtual Assistant is always available and consistently works for us.

      Read Full Review
    • Administrative Support for Construction Company
      5.0 Dec 19, 2025

      Communication was clear and consistent. The Top Virtual Assistant team delivered work on time, asked questions when needed, and adapted to our workflow. They were professional, responsive, and easy to work with every step of the way.

      Read Full Review
    Read All Reviews
    14 of 14 reviews are 5 stars
    3 new reviews for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 14 times in the past 6 months

    Over the past six months, clients have consistently praised Top Virtual Assistant for their professionalism, prompt communication, and effective project management. Notable feedback includes improved response times, enhanced organizational efficiency, and a significant reduction in administrative burdens. Clients from various sectors, such as towing and childcare, reported that the team's support allowed them to focus more on core operations. While overall sentiment is highly positive, some clients suggested minor improvements in onboarding and performance reporting.
    Read 14 Recent Reviews
    4 of 4 Answering services reviews are 5 stars
    3 new reviews for Answering services in past 6 months
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Top Virtual Assistant has received overwhelmingly positive feedback for their Answering services, with 90% of reviews highlighting improved customer support efficiency and professionalism. Clients praised their 24/7 availability, quick response times, and effective communication, resulting in increased customer satisfaction and sales opportunities. 80% of reviewers noted the company's adaptability to client needs as a key strength. Areas for improvement mentioned include a desire for more detailed reporting and analytics. Overall, their expertise significantly enhanced client operations.

    Read Most Recent Review

    Berlin, Germany

    10 Potsdamer Platz
    Berlin, Germany 10785

    16 - 20

    See All Locations (7)
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  • hello.de AG Logotype

    Not yet reviewed

    Verified
    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Services provided

    70% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Insurance Services & Brokers

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.

    Read more
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  • EnergeticHub Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Services provided

    15% Call Center Services
    40% IT Managed Services
    25% Customer Service Outsourcing +2
    10% Back Office Outsourcing
    10% Sales Outsourcing

    Focus Areas

    75% Answering services
    25% Virtual receptionist

    EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.

    Read more

    Berlin, Germany

    Rahel-Hirsch-Strasse 10, 3. OG
    Berlin, Germany 10557

    10 - 15

    +1 (929) 235 1351

    See All Locations (2)
    View Profile
  • bluepartner GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    25% Business Consulting

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Bluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.

    Read more
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  • Prosupo Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Berlin, Germany

    Services provided

    20% Call Center Services
    20% Branding
    20% Customer Service Outsourcing +2
    20% Recruiting
    20% Social Media Marketing

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.

    Read more

    Berlin, Germany

    Siegfriedstr. 183
    Berlin, Germany 10365

    2 - 5

    +49 221 5300 6911

    See All Locations (2)
    View Profile
  • DCS Communication Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    10% Customer Service Outsourcing +3
    10% Finance & Accounting Outsourcing (FAO)
    10% Market Research
    10% Sales Outsourcing

    Focus Areas

    30% Answering services
    40% Virtual receptionist
    30% Inbound appointment scheduling

    DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.

    Read more

    Berlin, Germany

    Am Borsigturm 15
    Berlin, Germany 13507

    1001 - 2000

    +49 (0)30 850 62 60

    See All Locations (2)
    View Profile
  • Future of Voice Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Services provided

    60% Call Center Services
    40% AI Development

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Future of Voice is a call center company. They were established in 2016 and focus on Call Center Services and Artificial Intelligence.

    Read more
    View Profile
  • Voxpark GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    40% Answering services
    30% Inbound appointment scheduling
    30% Virtual receptionist

    Voxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • DBS GmbH Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Call center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.

    Read more
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  • Snubes Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Services provided

    35% Call Center Services
    35% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.

    Read more
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  • Startup Campus Germany GmbH Logotype

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    2 - 9
    Berlin, Germany

    Services provided

    20% Call Center Services
    40% Business Consulting
    20% Market Research +2
    10% Customer Service Outsourcing
    10% Marketing Strategy

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Startup Campus Germany GmbH, a Business Consulting company, was established in 2018. The small team specializes in Business Consulting and Market Research.

    Read more

    Berlin, Germany

    33 Skalitzer Straße
    Berlin, Germany 10999

    1

    See All Locations (2)
    View Profile
  • Outsourcing Bear Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Berlin, Germany

    Services provided

    10% Call Center Services
    20% Custom Software Development
    20% Customer Service Outsourcing +3
    20% Search Engine Optimization
    20% Translation
    10% Sales Outsourcing

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Outsourcing Bear is a software development company. The company is headquartered in Berlin, Germany. Their services include Custom Software Development and Search Engine Optimization.

    Read more
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1 Helpware CX
2 CCIG Group
3 Top Virtual Assistant

List of the Top 3 Berlin Answering Services Companies

  1. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Ability to deliver

    36.5/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    65% Answering services
    80% Other
    View Profile Visit Website
  2. CCIG Group Logotype

    CCIG Group

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Berlin, Germany

    Ability to deliver

    25.6/40.0
    20/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    40% Call Center Services
    40% Answering services
    60% Other
    View Profile Visit Website
  3. Top Virtual Assistant Logotype

    Top Virtual Assistant

    $1,000+
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    28.7/40.0
    19.2/20 Reviews
    4.7/10 Clients & Experience
    4.8/10 Market Presence

    Service focus

    10% Call Center Services
    30% Answering services
    90% Other
    View Profile Visit Website
  4. hello.de AG Logotype

    hello.de AG

    $100,000+
    $25 - $49 / hr
    250 - 999
    Berlin, Germany

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    70% Call Center Services
    30% Answering services
    30% Other
    View Profile Visit Website
  5. EnergeticHub Logotype

    EnergeticHub

    $1,000+
    < $25 / hr
    50 - 249
    Berlin, Germany

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    75% Answering services
    85% Other
    View Profile Visit Website
  6. bluepartner GmbH Logotype

    bluepartner GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Answering services
    50% Other
    View Profile Visit Website
  7. Prosupo Logotype

    Prosupo

    $1,000+
    < $25 / hr
    10 - 49
    Berlin, Germany

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Call Center Services
    34% Answering services
    80% Other
    View Profile Visit Website
  8. DCS Communication Center Logotype

    DCS Communication Center

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    30% Answering services
    60% Other
    View Profile Visit Website
  9. Future of Voice Logotype

    Future of Voice

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    50% Answering services
    40% Other
    View Profile Visit Website
  10. Voxpark GmbH Logotype

    Voxpark GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    40% Answering services
    50% Other
    View Profile Visit Website
  11. DBS GmbH Logotype

    DBS GmbH

    Undisclosed
    Undisclosed
    50 - 249
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    35% Answering services
    50% Other
    View Profile Visit Website
  12. Snubes Logotype

    Snubes

    Undisclosed
    Undisclosed
    10 - 49
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    35% Call Center Services
    30% Answering services
    65% Other
    View Profile Visit Website
  13. Startup Campus Germany GmbH Logotype

    Startup Campus Germany GmbH

    Undisclosed
    $50 - $99 / hr
    2 - 9
    Berlin, Germany

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  14. Outsourcing Bear Logotype

    Outsourcing Bear

    $1,000+
    $25 - $49 / hr
    10 - 49
    Berlin, Germany

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    34% Answering services
    90% Other
    View Profile Visit Website

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