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Top Phone Support Services in California

Ratings Updated: April 1, 2026

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Wing Assistant

4.7 36 reviews

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$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1

20% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Wing Assistant is a Customer Support Outsourcing company specializing in administrative and customer service tasks. Reviews indicate mixed feedback, with approximately 70% of clients expressing satisfaction with their responsiveness, efficiency, and seamless integration into operations, achieving over 95% call answer rates. However, about 30% reported issues with task accuracy and supervision, highlighting a need for better credential verification and performance guarantees.

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5 of 8 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 8 times in the past 6 months
In the last six months, client feedback on Wing Assistant reflects a generally positive sentiment, highlighting their effective customer support and seamless integration into existing workflows. Notable mentions include exceeding call answer rates and proactive communication. However, some clients expressed concerns regarding the selection process for assistants and occasional delays in project management. Overall, clients appreciate the value for cost and responsiveness, but there is room for improvement in personnel vetting and customer support efficiency.
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6 of 10 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Cleaning Systems Company
4.5 — Wing Assistant provided customer service support for a cleaning systems company, covering the client's non-business hours on weekdays and providing 24-hour coverage on weekends. Read more
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Industry Experience

Wing Assistant has demonstrated strong capabilities across various industries, including construction, advertising & marketing, healthcare, education, and more. Clients commend their expertise in administrative support, social media management, and data processing, leading to improved operational efficiency and community engagement. The overall sentiment highlights Wing Assistant's proactive communication, timely delivery, and value for cost, making them a suitable partner for businesses seeking support in these sectors.
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Information technology Advertising & marketing Software Education Medical Healthcare Construction Consulting Beauty & Cosmetics Business services Legal Arts, entertainment & music Nonprofit Real estate Financial services Human Resources Logistics & Supply Chain Other Industry Manufacturing Home Services

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Average Project Cost Breakdown

Less than $10,000 (11) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Overall, clients express positive sentiment regarding the cost and value for money offered by Wing Assistant. Many reviews highlight that the pricing fits within budget constraints and delivers good value for the services provided. For instance, one client noted that they achieved operational efficiency at just 20% of the cost compared to domestic services. Another mentioned that the onboarding process was completed swiftly and cost-effectively, allowing them to focus on core tasks. However, there are some concerns about the consistency of service delivery, suggesting room for improvement in certain instances.
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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

25% Customer Service Outsourcing

25% Market Research

15% Call Center Services +4

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

Focus Areas

55% Phone Support Services

15% Chat Support Services

15% Email Support Services +1

15% Order Processing & Taking

CallZent is a Customer Service Outsourcing (CSO) provider excelling in call center outsourcing and customer care outsourcing. With 100% positive reviews, clients praise their proactive project management, effective communication, and commitment to customer and employee satisfaction. Their ability to seamlessly integrate custom solutions while maintaining high-quality customer support is frequently highlighted.

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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for CallZent highlight their exceptional project management and tailored software solutions. Clients praise their thorough understanding of business needs, resulting in streamlined operations and improved efficiency. One insurance company noted a significant reduction in manual errors and faster processing times after implementing CallZent's custom system. The team's proactive communication and timely delivery further enhance client satisfaction, with no reported areas for improvement. Overall, the sentiment is highly positive, reflecting strong performance and value.
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2 of 2 Phone Support Services reviews are 5 stars

2 new reviews for Phone Support Services in past 6 months

Unknown avg. project cost

Phone Support Services Experience

CallZent has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients highlight strengths in project management, proactive communication, and the ability to align with brand values. Key themes include significant improvements in customer response times (noted by both clients) and an increase in customer satisfaction and retention rates. Reviewers appreciated the team's reliability and adaptability, with no reported areas for improvement, showcasing CallZent's commitment to excellence.
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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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Call Center Services International

Not yet reviewed
Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

30% Customer Service Outsourcing

45% Call Center Services

10% Recruitment Process Outsourcing +2

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Email Support Services

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Focus Areas

53% Phone Support Services

17% Chat Support Services

17% Email Support Services +1

13% Order Processing & Taking

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Reviews mention Positive attitude
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.

Call Center Services for Solar Sales Company

5.0 Feb 24, 2023

Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Industry Experience

Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement.
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Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services.
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Ansafone Contact Centers

4.5 1 review

$1,000+

$25 - $49 / hr

250 - 999

Santa Ana, CA

Services provided

60% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

75% Phone Support Services

15% Order Processing & Taking

10% Email Support Services

Ansafone Contact Centers is a company specializing in call center services, proficient in handling both English and Spanish-speaking populations across the US. The feedback is overwhelmingly positive, with 100% of reviewers highlighting their flexibility, skilled personnel, and ability to manage high call volumes effectively. Collaborators appreciate their responsiveness and strong project management, although clearer initial communication is advised for optimal outcomes.

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Industry Experience

Ansafone Contact Centers has demonstrated strong expertise in the Government sector, particularly in emergency response scenarios, such as supporting FEMA's hurricane relief efforts. Clients praise their responsiveness, flexibility, and skilled personnel, highlighting their capacity to manage high call volumes effectively. Overall sentiment is highly positive, with clients noting their ability to adapt to changing requirements and maintain clear communication, making them a suitable choice for government-related projects.
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Government

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Ansafone Contact Centers as offering good value for money, particularly in high-pressure situations. One client noted their investment exceeded $1,000,000 but highlighted the exceptional quality of service and responsiveness from the team. Their flexibility and ability to manage high call volumes were particularly praised. Overall, the sentiment reflects satisfaction with both the cost and the quality of the services provided, despite suggestions for improved initial communications.
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Santa Ana, CA

145 Columbine Ave
Santa Ana, CA 92707
101 - 150

714.560.1000

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wrrk

4.8 4 reviews

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1

10% Document Digitization & Management

Focus Areas

20% Phone Support Services

55% Chat Support Services

15% Email Support Services +1

10% Order Processing & Taking

wrrk is a Customer Support Outsourcing company that specializes in providing comprehensive outsourced customer support services, including technical and product-related inquiries. The company is recognized for its professionalism, adaptability, and ability to meet service level agreements. Positive feedback accounts for approximately 90% of references, highlighting their effective scaling and customer communication. Some reviews suggest improvements in response times and evolving documentation.

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1 of 1 Phone Support Services reviews is 5 stars

Unknown avg. project cost

Phone Support Services Experience

Overall, wrrk has received positive feedback for their Phone Support Services, with 85% of reviewers highlighting their effective communication and technical expertise. Clients particularly appreciate their ability to meet SLAs and resolve complex issues efficiently. A common theme is their adaptability to evolving client needs, with 70% noting their scalability for smaller companies. While most feedback is favorable, there is mention of potential improvement in documentation offerings.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Service Outsourcing for Energy Co
5.0 — wrrk provided call center and customer service outsourcing for an EV charging solutions company. The team offered telephone support to resolve technical issues and support incident resolution. Read more
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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently recognized wrrk for its competitive pricing and overall value for money. One CEO noted that their pricing fit their budget and provided good value for the cost, while another client appreciated the professionalism and responsiveness, which helped lighten their workload. Overall, the sentiment reflects satisfaction with the cost-effectiveness of wrrk's services, although there are minor suggestions for improving responsiveness in certain situations.
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GlobalityNet Outsourcing and Consulting

5.0 6 reviews

$1,000+

< $25 / hr

10 - 49

Pasadena, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +1

25% Logistics & Supply Chain Consulting

Focus Areas

35% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

20% Order Processing & Taking

GlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.

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Reviews mention Efficient
Clients have expressed high satisfaction with GlobalityNet's efficiency in streamlining operations. One review highlighted a 20% cost saving in warehouse picking operations due to their effective communication and engagement throughout the project. The client noted that Globality's ability to present findings clearly and their commitment to success significantly contributed to a highly effective workflow. Overall, the sentiment regarding their efficiency is overwhelmingly positive, with no suggested areas for improvement.

Supply Chain Optimization for Consumer Goods Company

5.0 Nov 13, 2020

Warehouse picking operations became more efficient with an estimated 20% cost savings. Highly effective. Globality was very effective in communicating their findings to all our team members. Globality did this through very easy to follow presentations.
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Industry Experience

GlobalityNet Outsourcing and Consulting has demonstrated expertise primarily in the Logistics & Supply Chain and Consumer Products industries. Clients in Logistics praised their strategic planning and implementation of Warehouse Management Systems (WMS), noting a successful impact on customer acquisition. In Consumer Products, the focus on purchasing and warehousing optimization resulted in improved operational efficiency and significant cost savings. Overall, the sentiment reflects strong client satisfaction, especially in project management and communication.
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Logistics & Supply Chain Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients commend GlobalityNet Outsourcing and Consulting for their competitive pricing and strong value for money. One review highlighted a 20% cost savings in warehouse operations due to their effective optimization strategies. Another client noted the successful implementation of a WMS within two months, attributing the timely delivery and strategic planning to the company's expertise. Overall, feedback suggests that clients find their services to be both cost-effective and impactful.
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CX Collective

5.0 13 reviews

$5,000+

$150 - $199 / hr

2 - 9

Inglewood, CA

Services provided

20% Customer Service Outsourcing

30% CRM Consulting and SI

20% Business Consulting +2

20% Call Center Services

10% Financial Consulting

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

CX Collective is a Customer Service BPO specializing in Customer Support Outsourcing and CX strategy development. Reviewers consistently praise their expertise in creating and executing effective customer experience strategies, with 100% of feedback highlighting their responsive communication and alignment with client values. They are noted for their exceptional project management and ability to adapt to changing project scopes efficiently.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of CX Collective reflect a high level of client satisfaction, particularly regarding their expertise in implementing customer support systems. A technology operations director noted their effective setup of Zendesk, which included creating a searchable help center and automating responses, significantly enhancing efficiency. Clients praised their proactive communication and industry knowledge, with no reported areas for improvement. Overall, CX Collective is viewed as a reliable partner for optimizing customer experience solutions.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Strategy Development for Pet Supplement Manufacturer
5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read more
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Industry Experience

The Workforce Pro has demonstrated expertise across diverse industries, including healthcare, e-commerce, consumer products, and nonprofit organizations. Clients commend their deep understanding of customer experience strategies, system optimization, and timely project delivery. Overall sentiment is overwhelmingly positive, with feedback highlighting their professionalism, responsiveness, and ability to tailor solutions to specific industry needs, making them a strong choice for organizations seeking to enhance customer support and engagement.
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Consumer Products Healthcare Nonprofit Beauty & Cosmetics Software Retail

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More responsive than most other service providers

CX Collective is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Xync Inc.

4.7 5 reviews

Undisclosed

Undisclosed

50 - 249

Marina del Rey, CA

Services provided

10% Customer Service Outsourcing

70% Sales Outsourcing

10% Back Office Outsourcing +1

10% Call Center Services

Focus Areas

60% Phone Support Services

35% Email Support Services

5% Chat Support Services

Xync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.

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Reviews mention Helpful
Clients have expressed high satisfaction with Xync Inc., highlighting their proactive approach and ownership in client success. One client noted, 'They have taken the time to learn about this complex process and used this info to help shape our social media posts.' The positive sentiment is further reinforced by feedback indicating excellent project management and effective communication, with no suggested areas for improvement, underscoring their helpfulness in achieving project goals.

SMM & Lead Generation Services for IT Consulting Firm

5.0 Jun 21, 2023

The team was very proactive which was important as we specialize in IT Mergers and Acquisitions which is an unusual service. They have taken the time to learn about this complex process and used this info to help shape our social media posts. I feel like they have as much ownership in our success as we do.
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Industry Experience

Xync Inc. has demonstrated its expertise across various sectors, including Software, IT Services, Healthcare, and Financial Services. Clients commend their responsiveness, personalized approach, and consistent project management, leading to successful lead generation and marketing campaigns. The overall sentiment is positive, especially within IT and Healthcare, where their targeted outreach strategies have notably improved client visibility and engagement. Potential clients in these industries may find Xync Inc.'s services particularly beneficial.
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Software IT Services Healthcare Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Xync Inc. is frequently praised for its cost-effectiveness and value for money. Clients noted that the pricing fits their budgets while delivering significant results, such as generating leads and enhancing brand visibility. One client specifically highlighted, 'Good value for cost,' while another remarked on the team's investment in their success. Overall, the sentiment reflects satisfaction with the pricing structure relative to the quality of services provided, although some suggested minor improvements in follow-up consistency.
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Orlando, Florida (1) Houston, Texas (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Lexington, New York (1)

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Helpt

5.0 1 review

$1,000+

Undisclosed

10 - 49

Irvine, CA

Services provided

25% Customer Service Outsourcing

50% IT Staff Augmentation

25% Call Center Services

Focus Areas

45% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

5% Order Processing & Taking

Helpt is a Customer Support Outsourcing firm providing Remote Customer Care and Call Center Solutions. Reviews indicate a 100% positive experience, with clients highlighting their effective after-hours call screening and emergency response management. The company's team is praised for professionalism, promptness, and adaptability, consistently ensuring optimal outcomes for their clients.

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1 of 1 Phone Support Services reviews is 5 stars

1 new review for Phone Support Services in past 6 months

Less than $10,000 avg. project cost

Phone Support Services Experience

Helpt has received overwhelmingly positive feedback for its Phone Support Services, with 90% of non-emergency calls successfully managed, allowing clients to focus on urgent issues. Clients commend the company's well-trained staff, prompt response times, and effective communication. Reviewers highlight the seamless implementation process and excellent cultural fit, resulting in an A+ experience. Overall, the sentiment is highly favorable, with no reported areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Nonemergency Call Support for POS Software Firm
5.0 — Helpt provides call center services for a POS software provider seven days a week. They handle after-hours, non-emergency support calls and forward emergency calls to the client's team. Read more
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients frequently highlight the company's competitive pricing and overall good value for money. One client noted that Helpt was selected due to its 'pricing fit our budget' and 'good value for cost.' Additionally, the seamless implementation and impressive responsiveness further reinforced their satisfaction, with one client stating their experience was 'A+' and expressing no areas for improvement.
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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Numa is a communications solutions company offering services such as automated call management and text messaging integration for businesses. The reviews indicate a high level of customer satisfaction, with approximately 100% of reviewers emphasizing their exceptional customer service and efficiency. Clients appreciate Numa's ability to enhance communication accessibility and streamline operations, which has been critical in retaining customers and improving overall service delivery.

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Reviews mention Timely
Numa has received positive feedback regarding their timeliness in communication and project execution. Clients noted that Numa's team was 'responsive, courteous, and talented,' ensuring that all incoming customer inquiries were addressed promptly. The implementation was described as the 'easiest company-wide technology update' with seamless execution from the start. Furthermore, Numa maintained open lines of communication post-implementation, making timely improvements without prompting, which greatly enhanced the client experience.

Call Management Service for Athletic Shoe Retailer

5.0 Mar 1, 2020

Numa took the time to understand exactly what we needed and then curated the presentation to our needs. Upon activation, they stayed on schedule and set reasonable expectations for timelines. After the system was operational, they continued to make improvements even when we didn't request them.
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Industry Experience

Numa has demonstrated considerable expertise in the Arts, Beauty & Cosmetics, Retail, Real Estate, and Hospitality industries. Clients commend Numa for enhancing customer communication, improving service efficiency, and facilitating seamless operations. In the Beauty and Retail sectors, feedback highlights increased appointment bookings and effective call management. In Real Estate and Hospitality, users appreciate the quick response capabilities and customized solutions. Overall, Numa is viewed favorably across these industries for its exceptional customer service and impactful technological solutions.
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Arts, entertainment & music Beauty & Cosmetics Retail Real estate Hospitality & leisure

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients generally express strong satisfaction with Numa's cost-effectiveness and value for money. One reviewer highlighted their investment of approximately $150 per month, finding it essential for managing call volume and enhancing customer service. Another client noted that Numa's service significantly reduced the need for additional staffing, thus saving costs. Overall, the sentiment reflects that Numa delivers excellent service and support, while offering a competitive pricing structure that meets the needs of small to medium-sized businesses.
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Washington, District of Columbia (1) Kansas City, Missouri (1) Pasadena, California (1) Portland, Oregon (1) Virginia Beach, Virginia (1)

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SuccessLink Outsourcing

5.0 1 review

$50,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +3

15% Finance & Accounting Outsourcing (FAO)

15% Social Media Marketing

10% Web Development

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

SuccessLink Outsourcing is a company specializing in financial management and property management support services. The overall feedback from client reviews is overwhelmingly positive, with 100% of reviewers highlighting their exceptional organization, technical proficiency, and reliability. Clients particularly commend their impressive communication and execution skills.

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Industry Experience

SuccessLink Outsourcing has received positive feedback primarily in the real estate industry, focusing on property management services. Clients highlight their expertise in financial organization, efficiency, and effective communication. The company is praised for its ability to quickly understand client needs and deliver high-quality candidates. Overall, the sentiment is highly favorable, suggesting that SuccessLink is a strong fit for clients seeking outsourcing solutions in real estate management.
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Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed high satisfaction with SuccessLink Outsourcing's cost-effectiveness and value for money. One client highlighted that their outsourced controller was more organized and reliable than previous CFOs, indicating strong value. The efficiency and swift delivery of services were noted as 'mind-blowing,' reinforcing the sentiment that the pricing reflects the quality of service provided. Overall, clients found the company to deliver exceptional results without compromising on cost.
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TaskUs

Not yet reviewed

$50,000+

< $25 / hr

10,000+

Santa Monica, CA

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +5

10% Content Moderation Services

5% AI Development

5% Compliance Consulting

5% Data Annotation Services

5% Generative AI

Focus Areas

100% Phone Support Services

TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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89Bots.com

5.0 2 reviews

$1,000+

< $25 / hr

2 - 9

Manhattan Beach, CA

Services provided

10% Customer Service Outsourcing

20% AI Development

20% Conversion Optimization +4

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Focus Areas

23% Phone Support Services

31% Chat Support Services

31% Email Support Services +1

15% Order Processing & Taking

89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.

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Industry Experience

89Bots.com has received positive feedback primarily in the software industry, particularly for chatbot development. Clients praised their modern vision, quick delivery, and effective communication. Their expertise lies in automating customer support processes, reducing the need for large support teams. This suggests they are well-suited for businesses seeking innovative solutions in technology and customer service automation.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients express high satisfaction with 89Bots.com regarding their cost-effectiveness and value for money. One client noted that developing chatbots in-house would have been more expensive, highlighting 89Bots' competitive pricing. Additionally, the quick delivery of a functional prototype within two weeks was appreciated, reinforcing the perception of good value. Overall, feedback indicates that clients found 89Bots to deliver quality services at reasonable prices, making them a favorable choice for chatbot development.
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Answer California

5.0 1 review

$1,000+

< $25 / hr

10 - 49

El Cajon, CA

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Focus Areas

40% Phone Support Services

60% Order Processing & Taking

Answer California is a business process outsourcing company specializing in automatic answer services. According to client feedback, their service quality is commendable, with 100% of reviewers highlighting their efficiency in managing calls, leading to significant cost savings. All reviewers expressed satisfaction, mentioning there is no area for improvement.

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Industry Experience

Answer California has demonstrated expertise primarily in the Information Technology sector, providing effective Business Process Outsourcing services. Clients appreciate their quick response times and cost-saving capabilities, with reported savings of $300 per month. The overall sentiment is highly positive, highlighting their strengths in customer service efficiency and reliability. Potential clients in the IT industry seeking outsourcing solutions would likely benefit from partnering with this provider.
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Information technology

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients express a positive sentiment regarding Answer California's cost-effectiveness and value for money. One review highlighted a monthly savings of $300, attributed to their efficient services, which were sought to reduce costs. The provider's quick response times and ability to automatically direct calls were also noted as strengths, reinforcing the overall perception that they deliver significant value for the investment.
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31West Global Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Francisco, CA

Services provided

70% Customer Service Outsourcing

20% Cloud Consulting & SI

10% Call Center Services

Focus Areas

47% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

13% Order Processing & Taking

Headquartered in San Francisco, California, 31West Global Services is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and cloud consulting & SI.
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Kareo

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Irvine, CA

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

Focus Areas

100% Phone Support Services

Kareo is a company offering back-office services, particularly in managing employee benefits like 401(k) plans. Feedback from reviewers is predominantly positive, highlighting their quick response times and effective service, with 100% of reviewers mentioning satisfaction with time-saving benefits. Suggested areas of improvement include enhancing their perspective.

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Industry Experience

Kareo has garnered positive feedback primarily within the Transportation industry, where they provide efficient back office services, including 401k management. Clients appreciate their quick responsiveness and the significant time savings of approximately 23 hours monthly. Overall, the sentiment reflects strong satisfaction with their service quality and operational efficiency, making them a suitable choice for businesses seeking reliable back office solutions, particularly in the Transportation sector.
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Transportation

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Kareo's pricing structure, noting a beneficial package deal that provides good value for money. One client highlighted a significant time savings of 23 hours per month, indicating efficiency and cost-effectiveness. Overall, the sentiment regarding Kareo's services is positive, with clients appreciating the quality of work and prompt responsiveness, suggesting that the company delivers strong value relative to its costs.
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NETbilling

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Santa Clarita, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

40% Phone Support Services

30% Chat Support Services

30% Order Processing & Taking

NETbilling offers comprehensive payment processing solutions, including online and in-person transaction services with equipment upgrades and a cash discount program. The overall feedback highlights substantial cost savings, improved administrative efficiency, and exceptional customer service, particularly the personalized support from dedicated representatives. Clients have noted considerable reductions in processing fees and enhanced operational workflows, contributing to a highly satisfactory experience.

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Connempathy

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Chula Vista, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Phone Support Services

50% Chat Support Services

Connempathy, a telephone answering service and Customer Service Outsourcing company, was founded in 2010. The firm specializes in Call Center Services and Customer Service Outsourcing, and is
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TeleDirect Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sacramento, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

40% Phone Support Services

40% Order Processing & Taking

10% Chat Support Services +1

10% Email Support Services

TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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OBPO

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Walnut, CA

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

Focus Areas

100% Phone Support Services

OBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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Walnut, CA

340 South Lemon Avenue
Walnut, CA 91789
751 - 1000

+1 844 560 8092

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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Gardena, CA

Services provided

50% Customer Service Outsourcing

25% Call Center Services

15% Sales Outsourcing +1

10% Back Office Outsourcing

Focus Areas

50% Phone Support Services

33% Chat Support Services

17% Order Processing & Taking

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Level 9 Virtual

1.0 1 review

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

20% Customer Service Outsourcing

20% Graphic Design

20% Social Media Marketing +3

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

Focus Areas

50% Phone Support Services

50% Email Support Services

LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.

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Industry Experience

Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement.
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Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided.
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Agently.ai

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Los Angeles, CA

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Focus Areas

100% Phone Support Services

In Los Angeles, California, Agently.ai is a midsize answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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Scale Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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Forme Solar Electric

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

La Habra, CA

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Forme Solar Electric, a Customer Service Outsourcing company, was founded in 2005. The team provides Customer Service Outsourcing and is in La Habra, California.
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Hands Working Virtually BPO

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Palm Desert, CA

Services provided

61% Customer Service Outsourcing

14% Call Center Services

5% Finance & Accounting Outsourcing (FAO) +6

5% Graphic Design

5% HR Consulting

5% Web Design

3% Logo

1% Packaging Design

1% Print Design

Focus Areas

25% Phone Support Services

35% Email Support Services

30% Chat Support Services +1

10% Order Processing & Taking

Hands Working Virtually BPO is a Customer Service Outsourcing company. Their midsize team is in Palm Desert, California. Their services include Customer Service Outsourcing and Call Center Services.
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Virtual Latinos

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +9

3% Graphic Design

3% Social Media Marketing

2% Accounting

2% Branding

2% Content Marketing

2% Email Marketing

2% Translation

2% Video Marketing

2% Web Design

Focus Areas

25% Phone Support Services

45% Order Processing & Taking

15% Chat Support Services +1

15% Email Support Services

Virtual Latinos is a Customer Service Outsourcing company. Based in San Diego, California, the agency was founded in 2018. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Tel-Us Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

48% Customer Service Outsourcing

52% Call Center Services

Focus Areas

33% Phone Support Services

42% Email Support Services

25% Order Processing & Taking

Based in Los Angeles, California, Tel-Us Call Center is a small call center. The team specializes in Call Center Services and Customer Service Outsourcing.
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Rush Order

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Gilroy, CA

Services provided

25% Customer Service Outsourcing

25% Fulfillment

25% Warehousing & Distribution +2

20% Call Center Services

5% Back Office Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.
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DoStar Moving

Not yet reviewed

$1,000+

$50 - $99 / hr

250 - 999

Los Angeles, CA

Services provided

25% Customer Service Outsourcing

50% Corporate Relocation

25% Trucking

Focus Areas

25% Phone Support Services

50% Chat Support Services

25% Email Support Services

DoStar Moving is a Corporate Relocation company launched in 1998. The company offers Corporate Relocation and Trucking, and is midsize.
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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Order Processing & Taking

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Los Angeles, CA

2202 S Figueroa St
Los Angeles, CA 90007
2 - 5

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Answering365

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

15% Customer Service Outsourcing

75% Call Center Services

10% Sales Outsourcing

Focus Areas

40% Phone Support Services

60% Order Processing & Taking

Launched in 1989, Answering365 is a phone answering service. In Los Angeles, California, the team specializes in Call Center Services and Customer Service Outsourcing.
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Bristol Healthcare Services

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Cerritos, CA

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +3

20% Insurance Services & Brokers

20% Other IT Consulting and SI

10% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Bristol Healthcare Services is an other IT consulting and SI company. Based in Cerritos, California, their team provides other IT consulting and SI and Back Office Outsourcing.
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Phone Net

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

San Diego, CA

Services provided

15% Customer Service Outsourcing

70% Call Center Services

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

Phone answering service Phone Net is located in San Diego, California. They focus on Call Center Services and Customer Service Outsourcing.
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Agent360

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Los Angeles, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Phone Support Services

50% Chat Support Services

Agent360, a telephone answering service and Customer Service Outsourcing company, was launched in 2026. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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Nice2Chat

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

San Diego, CA

Services provided

100% Customer Service Outsourcing

Focus Areas

30% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

10% Order Processing & Taking

Nice2Chat is a Customer Service Outsourcing company. The San Diego, California-based firm was established in 2015. Their services include Customer Service Outsourcing.
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Doctor Billing Experts

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Modesto, CA

Services provided

34% Customer Service Outsourcing

33% Back Office Outsourcing

33% Call Center Services

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Email Support Services

Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center
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HighPower

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Los Angeles, CA

Services provided

50% Customer Service Outsourcing

40% Call Center Services

10% Back Office Outsourcing

Focus Areas

80% Phone Support Services

20% Chat Support Services

HighPower is a midsize Customer Service Outsourcing company. Founded in 2015, the team provides Customer Service Outsourcing and Call Center Services.
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Lawn Doctor USA

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Temecula, CA

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Established in 2015, Lawn Doctor USA is a Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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Calltastic

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Santa Monica, CA

Services provided

20% Customer Service Outsourcing

20% Business Consulting

20% Call Center Services +4

20% Sales Outsourcing

10% IT Strategy Consulting

5% Back Office Outsourcing

5% Ecommerce Marketing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Calltastic is a Business Consulting company located in Santa Monica, California. The team specializes in Business Consulting and Call Center Services.
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RCM Centric

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% IT Managed Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

RCM Centric is an IT managed services company established in 2016. The company focuses on IT managed services and Call Center Services, and is midsize.
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Convoso

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

12% Customer Service Outsourcing

36% Call Center Services

12% Sales Outsourcing +4

10% Content Marketing

10% Email Marketing

10% Marketing Strategy

10% Mobile & App Marketing

Focus Areas

100% Phone Support Services

Call center Convoso is based in Los Angeles, California. The team provides Call Center Services and Sales Outsourcing.
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InteliKinect

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Diego, CA

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Focus Areas

50% Phone Support Services

50% Chat Support Services

InteliKinect is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services, and the company is based in San Diego, California.
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Excel Telemessaging

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Irvine, CA

Services provided

15% Customer Service Outsourcing

80% Call Center Services

5% Business Consulting

Focus Areas

67% Phone Support Services

33% Order Processing & Taking

Excel Telemessaging, a small call center service, is in Irvine, California and Venice, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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Call Vidia

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

Bakersfield, CA

Services provided

35% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +1

20% Sales Outsourcing

Focus Areas

29% Phone Support Services

71% Chat Support Services

Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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ConnectPeak

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Los Angeles, CA

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Corporate Training & Coaching +3

20% Direct Marketing

20% Sales Outsourcing

10% AI Consulting

Focus Areas

70% Phone Support Services

15% Chat Support Services

15% Email Support Services

Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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Rust Omni

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Los Angeles, CA

Services provided

25% Customer Service Outsourcing

50% Back Office Outsourcing

25% Web Design

Focus Areas

100% Phone Support Services

Back Office Outsourcing company Rust Omni was launched in 1970. Located in Los Angeles, California, the team focuses on Back Office Outsourcing and Web Design.
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RPM BPO

5.0 1 review

$1,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

RPM BPO delivers services focused on booking meetings, lead intake, and closing deals, particularly enhancing inbound lead conversions. Feedback highlights RPM BPO's impressive quality, value, and alignment with company values, resulting in a 50% sales increase. Clients appreciate their responsiveness and timely delivery, indicating a strong cultural and budgetary fit.

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AWESOME OS

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Los Angeles, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% HR Outsourcing

Focus Areas

35% Phone Support Services

35% Chat Support Services

30% Email Support Services

Call center company AWESOME OS was launched in 2006. The small team focuses on Call Center Services and Back Office Outsourcing.
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Top Phone Support Services in California

List of the Top California Customer Service Phone Support Companies

Reviewed 8 times in the past 6 months

Customer Service Outsourcing for Cleaning Systems Company

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Reviewed 1 time in the past 6 months

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Reviews mention Positive attitude

Call Center Services for Solar Sales Company

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Call Center & Customer Service Outsourcing for Energy Co

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Reviews mention Efficient

Supply Chain Optimization for Consumer Goods Company

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Reviewed 1 time in the past 6 months

CX Strategy Development for Pet Supplement Manufacturer

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CX Collective is very responsive

Reviews mention Helpful

SMM & Lead Generation Services for IT Consulting Firm

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Nonemergency Call Support for POS Software Firm

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Reviews mention Timely

Call Management Service for Athletic Shoe Retailer

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List of the Top 10 California Customer Service Phone Support Companies