Home Call Centers Order Processing Phone Support Services United States California

Top Phone Support Services in California

Ratings Updated: May 12, 2025

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Stellar Staff

4.8 58 reviews

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Premier Verified

$1,000+

< $25 / hr

250 - 999

Newport Beach, CA

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +1

10% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Stellar Staff is a Customer Support Outsourcing company that excels in providing administrative and executive assistance, ensuring increased operational efficiency and customer satisfaction. The majority of reviews highlight their responsiveness and professionalism, with over 90% of clients expressing satisfaction with their project management and the quality of candidates. Stellar Staff consistently delivers cost-effective and valuable solutions tailored to client needs.

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Average Project Cost Breakdown

Less than $10,000 (12)

$10,000 to $49,000 (10)

$200,000 to $999,999 (1)

What Clients Have Said

Clients consistently praise Stellar Staff for their competitive pricing and excellent value for money. Multiple reviews highlight that their services fit within budget constraints while delivering high-quality support, with comments such as 'good value for cost' and 'priced right for our budget.' Clients report significant improvements in efficiency and productivity, noting that the investment in Stellar Staff has led to measurable success in various operational areas, affirming a positive overall sentiment regarding cost-effectiveness.

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More responsive than most other service providers

Stellar Staff is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Germany (2)

United States (37)

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Wing Assistant

4.8 26 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Berkeley, CA

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1

20% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Wing Assistant is a versatile Customer Support Outsourcing and Call Center Solutions provider, excelling in customer service, administrative tasks, and sales support. Reviews highlight their professionalism and efficiency, with 100% of clients noting their responsiveness and project management skills. They have positively impacted various sectors by enhancing operational efficiency and customer satisfaction, as evidenced by metrics such as a 40% increase in patient satisfaction scores and a decrease in data entry errors by 50%.

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Average Project Cost Breakdown

Less than $10,000 (10)

$200,000 to $999,999 (1)

What Clients Have Said

Clients consistently express satisfaction with the cost-effectiveness and value for money provided by Wing Assistant. Multiple reviews highlight that the company's pricing aligns well with budgets, with one client noting 'good value for cost.' Another mentioned the 'low hourly price' as outstanding. Overall sentiment is positive, with clients appreciating the high-quality service received relative to their investment, affirming that the services help to enhance operational efficiency and free up valuable time.

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6 of 7 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 7 times in the past 6 months

Recent reviews of Wing Assistant reflect a predominantly positive sentiment, highlighting their responsiveness and professionalism. Clients from various sectors noted significant improvements in operational efficiency and customer satisfaction. For instance, the COO of My Personal Mentors Ltd. praised their disciplined approach, achieving 30 sales closes per month. However, some feedback pointed to a need for better vetting of assistants and occasional communication challenges with administration. Overall, clients appreciate the alignment of values and dedication exhibited by Wing Assistant's team.

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More responsive than most other service providers

Wing Assistant is responsive

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small $1,099 medium $2,198 large $2,997

Full-time Customer Support Representative

Give customers a way to reach you as soon as they need help. Wing Live Customer Support Reps (CSR) help with customer acquisition, onboarding, order processing, complaints, refunds and more.

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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Santa Monica, CA

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2

15% Employer of Record (EOR) Services

5% Data Annotation Services

Focus Areas

30% Phone Support Services

30% Email Support Services

25% Chat Support Services +1

15% Order Processing & Taking

Boldr. is a Customer Service BPO company specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their efficient project management, with a 100% satisfaction rate in meeting deadlines. Clients commend their adaptability, resulting in increased CSAT ratings and significant cost savings. While hiring time could improve, their low attrition rates and personalized support are highly praised.

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Reviews mention Meets deadlines

Clients have expressed a positive sentiment regarding Boldr.'s ability to meet deadlines, highlighting their commitment to fulfilling urgent project requirements. One client noted, 'Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way,' emphasizing their reliability. Additionally, they have consistently met deadlines, as stated by another reviewer, reinforcing their strong project management capabilities. Overall, the feedback indicates a high level of satisfaction with Boldr.'s punctuality and dedication.

Data Services Outsourcing for Machinery Mnfctrng Company

5.0 Aug 5, 2022

There are time constraints on the project as well, and it was urgent that we hit them. Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way. They’ve met our deadlines, and I handle the budget and staffing.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for GPS Pet Tracker Provider

4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months

Recent reviews of Boldr. reflect a high level of client satisfaction, particularly regarding their effective scaling of teams and cost savings. A client from Babylist noted a $6 million annual savings due to Boldr.'s support, highlighting their genuine partnership and strong project management. While some clients mentioned longer hiring times, the overall sentiment is positive, emphasizing Boldr.'s commitment to client needs and employee retention.

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More responsive than most other service providers

Boldr. is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Telecom, Inc.

5.0 2 reviews

$1,000+

$25 - $49 / hr

50 - 249

Oakland, CA

Services provided

60% Customer Service Outsourcing

24% Call Center Services

16% Sales Outsourcing

Focus Areas

53% Phone Support Services

17% Chat Support Services

17% Email Support Services +1

13% Order Processing & Taking

Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

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Reviews mention Positive attitude

Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.

Call Center Services for Solar Sales Company

5.0 Feb 24, 2023

Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

$50,000 to $199,999 (1)

Less than $10,000 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have praised Telecom, Inc. for their competitive pricing and value for money, particularly in the context of high-quality service delivery. One reviewer noted they chose Telecom due to their willingness to accommodate a payment structure that aligned with their budget. Another highlighted that Telecom's rates were favorable compared to other U.S.-based call centers. Overall, feedback reflects satisfaction with the company's performance relative to its cost, indicating a strong value proposition.

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Ansafone Contact Centers

4.5 1 review

$1,000+

$25 - $49 / hr

250 - 999

Santa Ana, CA

Services provided

60% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

75% Phone Support Services

15% Order Processing & Taking

10% Email Support Services

Ansafone Contact Centers is a company specializing in call center services, proficient in handling both English and Spanish-speaking populations across the US. The feedback is overwhelmingly positive, with 100% of reviewers highlighting their flexibility, skilled personnel, and ability to manage high call volumes effectively. Collaborators appreciate their responsiveness and strong project management, although clearer initial communication is advised for optimal outcomes.

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

Less than $10,000 (0)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have reported that Ansafone Contact Centers provides strong value for money, particularly in high-pressure situations. One client noted a significant investment exceeding $1 million but praised the quality of service and flexibility in accommodating changing needs. The professionalism and responsiveness of their representatives were highlighted as key strengths, suggesting that the cost aligns well with the level of service received. Overall sentiment indicates satisfaction with the investment made.

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wrrk

4.8 4 reviews

$1,000+

Undisclosed

50 - 249

San Francisco, CA

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1

10% Document Digitization & Management

Focus Areas

20% Phone Support Services

55% Chat Support Services

15% Email Support Services +1

10% Order Processing & Taking

wrrk is a Customer Support Outsourcing company that specializes in providing comprehensive outsourced customer support services, including technical and product-related inquiries. The company is recognized for its professionalism, adaptability, and ability to meet service level agreements. Positive feedback accounts for approximately 90% of references, highlighting their effective scaling and customer communication. Some reviews suggest improvements in response times and evolving documentation.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Service Outsourcing for Energy Co

5.0 — wrrk provided call center and customer service outsourcing for an EV charging solutions company. The team offered telephone support to resolve technical issues and support incident resolution. Read more

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Average Project Cost Breakdown

What Clients Have Said

Clients have consistently recognized wrrk for its competitive pricing and overall value for money. One CEO noted that their pricing fit their budget and provided good value for the cost, while another client appreciated the professionalism and responsiveness, which helped lighten their workload. Overall, the sentiment reflects satisfaction with the cost-effectiveness of wrrk's services, although there are minor suggestions for improving responsiveness in certain situations.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months

Recent reviews highlight wrrk's effective support for Zef Energy, particularly in advanced troubleshooting and customer communication. The CEO noted their alignment in values, budget-friendly pricing, and impressive ability to adapt to evolving needs. SLAs were consistently met, with positive satisfaction scores reported. Clients appreciate wrrk's responsiveness and professionalism, although there is a suggestion for improved documentation offerings. Overall, sentiment reflects strong satisfaction and a recommendation for others seeking reliable service partners.

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GlobalityNet Outsourcing and Consulting

5.0 5 reviews

$1,000+

< $25 / hr

10 - 49

Pasadena, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +1

25% Logistics & Supply Chain Consulting

Focus Areas

35% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

20% Order Processing & Taking

GlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.

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Reviews mention Efficient

Clients have expressed high satisfaction with GlobalityNet's efficiency in streamlining operations. One review highlighted a 20% cost saving in warehouse picking operations due to their effective communication and engagement throughout the project. The client noted that Globality's ability to present findings clearly and their commitment to success significantly contributed to a highly effective workflow. Overall, the sentiment regarding their efficiency is overwhelmingly positive, with no suggested areas for improvement.

Supply Chain Optimization for Consumer Goods Company

5.0 Nov 13, 2020

Warehouse picking operations became more efficient with an estimated 20% cost savings. Highly effective. Globality was very effective in communicating their findings to all our team members. Globality did this through very easy to follow presentations.

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Average Project Cost Breakdown

Less than $10,000 (1)

$50,000 to $199,999 (1)

$10,000 to $49,000 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have praised GlobalityNet Outsourcing and Consulting for delivering significant value for money, noting effective communication and engagement. One client reported a 20% cost savings in warehouse operations due to their optimization efforts. Another highlighted the successful implementation of a WMS system within two months, attributing this to the team's strategic planning and expertise. Overall, feedback indicates that clients find their services both cost-effective and impactful.

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CX Collective

5.0 12 reviews

$5,000+

$150 - $199 / hr

2 - 9

Inglewood, CA

Services provided

20% Customer Service Outsourcing

30% CRM Consulting and SI

20% Business Consulting +2

20% Call Center Services

10% Financial Consulting

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

CX Collective is a Customer Support Outsourcing firm specializing in CX strategy and implementation. Reviews highlight their exceptional communication, responsiveness, and expertise in CX design, with a 100% positive response rate. Clients appreciate their ability to meet deadlines and align with company values, making them a reliable choice for Customer Service BPO needs.

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Reviews mention Establish clear expectations

Clients have expressed commendation for CX Collective's ability to establish clear expectations throughout the project lifecycle. One client highlighted that timelines were well-planned, and any delays were communicated promptly, ensuring transparency. However, some feedback indicated a need for more industry-specific knowledge to better align with client requirements. Overall, clients appreciated the commitment to seeing projects through, emphasizing the importance of defining clear goals prior to engagement.

Custom Software Development for Healthcare Company

5.0 Oct 4, 2021

It was great. They planned out the timelines, so we knew when to expect certain items or the turnaround time. If there were any delays, they communicated them to us. We didn’t have any problem reaching Ty by email; she was quite responsive. We never had to guess the status of the project, and we could always find out quickly.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Strategy Development for Pet Supplement Manufacturer

5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read more

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Average Project Cost Breakdown

Less than $10,000 (8)

$10,000 to $49,000 (4)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently highlight CX Collective's competitive pricing and exceptional value for money. One client noted that their 'pricing fit our budget' and described the service as 'good value for cost.' Another client emphasized the 'fair prices' relative to the extensive work delivered. Overall, the sentiment reflects high satisfaction with the cost-to-value ratio, with multiple reviews praising the team's responsiveness and quality of work, reinforcing the perception of a worthwhile investment.

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More responsive than most other service providers

CX Collective is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Xync Inc.

4.7 5 reviews

Undisclosed

Undisclosed

50 - 249

Marina del Rey, CA

Services provided

10% Customer Service Outsourcing

70% Sales Outsourcing

10% Back Office Outsourcing +1

10% Call Center Services

Focus Areas

60% Phone Support Services

35% Email Support Services

5% Chat Support Services

Xync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.

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Reviews mention Accessible

Clients consistently commend Xync Inc. for their high accessibility and responsiveness. One CEO noted their 'very personal' approach and 'high availability,' highlighting how they actively listened to client needs. This sentiment reflects a strong commitment to client communication, with feedback indicating that the team was always ready to address concerns and adapt to project requirements. Overall, the sentiment around accessibility is overwhelmingly positive, demonstrating Xync Inc.'s dedication to client satisfaction.

Marketing & Lead Generation for Software Company

4.0 Jun 21, 2023

Xync Inc. was very responsive and demonstrated high availability. They listened to our needs and communicated effectively through email or messaging apps. Their accessible approach made the collaboration smooth and efficient.

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said

Xync Inc. is frequently praised for its cost-effectiveness and value for money. Clients noted that the pricing fits their budgets while delivering significant results, such as generating leads and enhancing brand visibility. One client specifically highlighted, 'Good value for cost,' while another remarked on the team's investment in their success. Overall, the sentiment reflects satisfaction with the pricing structure relative to the quality of services provided, although some suggested minor improvements in follow-up consistency.

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Orlando, Florida (1)

Houston, Texas (1)

Philadelphia, Pennsylvania (1)

Pittsburgh, Pennsylvania (1)

Lexington, New York (1)

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Numa

5.0 5 reviews

Undisclosed

Undisclosed

10 - 49

Oakland, CA

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Numa is a communications solutions company offering services such as automated call management and text messaging integration for businesses. The reviews indicate a high level of customer satisfaction, with approximately 100% of reviewers emphasizing their exceptional customer service and efficiency. Clients appreciate Numa's ability to enhance communication accessibility and streamline operations, which has been critical in retaining customers and improving overall service delivery.

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Reviews mention Puts the customer first

Client feedback consistently highlights Numa's commitment to customer satisfaction, with one client noting their 'great support' and the seamless nature of their service. Instances such as prompt notifications during emergencies illustrate Numa's dedication to timely responses. The manager emphasized their appreciation for Numa's efforts in tailoring solutions specific to their brand, stating, 'I get the sense that they care about their clients.' Overall, sentiment reflects a strong emphasis on prioritizing customer needs.

Virtual Receptionist Service for Property Management

5.0 Feb 25, 2020

Numa’s answering process notified me of the call, which allowed me to handle the problem immediately. Their text-notification system effectively minimized the damage, which I really appreciated. They’re terrific because they go above and beyond with their customer service. I haven’t had any issues with them whatsoever.

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Average Project Cost Breakdown

Less than $10,000 (5)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients generally express satisfaction with Numa's cost-effectiveness and value for money. For instance, one client highlighted the service's ability to handle calls and texts for only $150 a month, emphasizing its efficiency in improving customer communication without the need for additional staffing. Another client noted that the seamless integration and outstanding customer service made their investment worthwhile. Overall, the sentiment reflects that Numa provides significant value relative to its costs, with clients appreciating the convenience and support offered.

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Washington, District of Columbia (1)

Kansas City, Missouri (1)

Pasadena, California (1)

Portland, Oregon (1)

Virginia Beach, Virginia (1)

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TaskUs

Not yet reviewed

$50,000+

< $25 / hr

10,000+

Santa Monica, CA

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +5

10% Content Moderation Services

5% AI Development

5% Compliance Consulting

5% Data Annotation Services

5% Generative AI

Focus Areas

100% Phone Support Services

TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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89Bots.com

5.0 2 reviews

$1,000+

< $25 / hr

2 - 9

Manhattan Beach, CA

Services provided

10% Customer Service Outsourcing

20% AI Development

20% Conversion Optimization +4

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Focus Areas

23% Phone Support Services

31% Chat Support Services

31% Email Support Services +1

15% Order Processing & Taking

89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

Less than $10,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have expressed satisfaction with 89Bots.com regarding their cost-effectiveness and value for money. One client highlighted that developing chatbots in-house would have been more expensive, making 89Bots a favorable choice. The quick delivery of the chatbot prototype within two weeks further reinforced this sentiment, as it allowed timely implementation before peak demand. Overall, clients appreciate the transparent project management and the high-quality support received, indicating a strong return on investment.

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Answer California

5.0 1 review

$1,000+

< $25 / hr

10 - 49

El Cajon, CA

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Focus Areas

40% Phone Support Services

60% Order Processing & Taking

Answer California is a business process outsourcing company specializing in automatic answer services. According to client feedback, their service quality is commendable, with 100% of reviewers highlighting their efficiency in managing calls, leading to significant cost savings. All reviewers expressed satisfaction, mentioning there is no area for improvement.

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

Less than $10,000 (0)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients have reported that Answer California offers competitive pricing, particularly highlighted by one client who noted a monthly savings of $300 due to their services. The overall sentiment reflects a positive assessment of the company's value for money, with clients appreciating the efficiency and quality of responses. One client emphasized the importance of cost-effectiveness in their partnership, reinforcing the perception that Answer California provides significant value without compromising service quality.

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31West Global Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Francisco, CA

Services provided

70% Customer Service Outsourcing

20% Cloud Consulting & SI

10% Call Center Services

Focus Areas

47% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

13% Order Processing & Taking

Headquartered in San Francisco, California, 31West Global Services is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and cloud consulting & SI.
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Kareo

4.0 1 review

$1,000+

< $25 / hr

250 - 999

Irvine, CA

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

Focus Areas

100% Phone Support Services

Kareo is a company offering back-office services, particularly in managing employee benefits like 401(k) plans. Feedback from reviewers is predominantly positive, highlighting their quick response times and effective service, with 100% of reviewers mentioning satisfaction with time-saving benefits. Suggested areas of improvement include enhancing their perspective.

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

Less than $10,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients generally perceive Kareo's pricing as fair and appreciate their package deal structure, which provides good value for money. One client noted significant time savings of 23 hours per month, reinforcing the efficiency of their services. Overall, the sentiment is positive, with clients expressing satisfaction with the quality of work and responsiveness, while suggesting minor improvements in perspective.

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NETbilling

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Santa Clarita, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

40% Phone Support Services

30% Chat Support Services

30% Order Processing & Taking

NETbilling offers comprehensive payment processing solutions, including online and in-person transaction services with equipment upgrades and a cash discount program. The overall feedback highlights substantial cost savings, improved administrative efficiency, and exceptional customer service, particularly the personalized support from dedicated representatives. Clients have noted considerable reductions in processing fees and enhanced operational workflows, contributing to a highly satisfactory experience.

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Connempathy

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Chula Vista, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Phone Support Services

50% Chat Support Services

Connempathy, a telephone answering service and Customer Service Outsourcing company, was founded in 2010. The firm specializes in Call Center Services and Customer Service Outsourcing, and is
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TeleDirect Call Centers

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sacramento, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

40% Phone Support Services

40% Order Processing & Taking

10% Chat Support Services +1

10% Email Support Services

TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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OBPO

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Walnut, CA

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

Focus Areas

100% Phone Support Services

OBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Gardena, CA

Services provided

50% Customer Service Outsourcing

25% Call Center Services

15% Sales Outsourcing +1

10% Back Office Outsourcing

Focus Areas

50% Phone Support Services

33% Chat Support Services

17% Order Processing & Taking

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Agently.ai

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Los Angeles, CA

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Focus Areas

100% Phone Support Services

In Los Angeles, California, Agently.ai is a midsize answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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Scale Support

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Berkeley, CA

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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Helpt

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Irvine, CA

Services provided

50% Customer Service Outsourcing

45% Call Center Services

5% IT Staff Augmentation

Focus Areas

45% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

5% Order Processing & Taking

Established in 2022, Helpt is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Call Center Services.
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Forme Solar Electric

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

La Habra, CA

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Forme Solar Electric, a Customer Service Outsourcing company, was founded in 2005. The team provides Customer Service Outsourcing and is in La Habra, California.
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Hands Working Virtually BPO

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Palm Desert, CA

Services provided

61% Customer Service Outsourcing

14% Call Center Services

5% Finance & Accounting Outsourcing (FAO) +6

5% Graphic Design

5% HR Consulting

5% Web Design

3% Logo

1% Packaging Design

1% Print Design

Focus Areas

25% Phone Support Services

35% Email Support Services

30% Chat Support Services +1

10% Order Processing & Taking

Hands Working Virtually BPO is a Customer Service Outsourcing company. Their midsize team is in Palm Desert, California. Their services include Customer Service Outsourcing and Call Center Services.
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Virtual Latinos

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +9

3% Graphic Design

3% Social Media Marketing

2% Accounting

2% Branding

2% Content Marketing

2% Email Marketing

2% Translation

2% Video Marketing

2% Web Design

Focus Areas

25% Phone Support Services

45% Order Processing & Taking

15% Chat Support Services +1

15% Email Support Services

Virtual Latinos is a Customer Service Outsourcing company. Based in San Diego, California, the agency was founded in 2018. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Tel-Us Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

48% Customer Service Outsourcing

52% Call Center Services

Focus Areas

33% Phone Support Services

42% Email Support Services

25% Order Processing & Taking

Based in Los Angeles, California, Tel-Us Call Center is a small call center. The team specializes in Call Center Services and Customer Service Outsourcing.
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Rush Order

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Gilroy, CA

Services provided

25% Customer Service Outsourcing

25% Fulfillment

25% Warehousing & Distribution +2

20% Call Center Services

5% Back Office Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.
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DoStar Moving

Not yet reviewed

$1,000+

$50 - $99 / hr

250 - 999

Los Angeles, CA

Services provided

25% Customer Service Outsourcing

50% Corporate Relocation

25% Trucking

Focus Areas

25% Phone Support Services

50% Chat Support Services

25% Email Support Services

DoStar Moving is a Corporate Relocation company launched in 1998. The company offers Corporate Relocation and Trucking, and is midsize.
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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Order Processing & Taking

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Timely

Clients have expressed a positive sentiment regarding Sound Telecom's timeliness, noting that they 'respond quickly' to inquiries and needs. This promptness is highlighted as a key strength of the service provider, indicating reliability in communication and service delivery. Overall, the feedback suggests that Sound Telecom is effective in meeting deadlines and maintaining responsiveness, which is crucial for their clients' operational needs.

Inbound Support for Business Services Company

4.5 Dec 24, 2017

They respond quickly.

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Average Project Cost Breakdown

Less than $10,000 (12)

$10,000 to $49,000 (6)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients generally perceive Sound Telecom's pricing as reasonable and reflective of the value delivered. One client noted a flat rate of $500 per week for off-hour support, while another appreciated the monthly contract with a set call limit, indicating satisfaction with the cost relative to service quality. Overall, feedback highlights that clients feel they receive good service for their investment, although some expressed a desire for potential cost improvements. The sentiment is predominantly positive regarding the company's value for money.

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Cabot, Arkansas (1)

Orlando, Florida (1)

Vero Beach, Florida (1)

Thomasville, Georgia (1)

Chesterfield, Missouri (1)

Irving, Texas (1)

Plano, Texas (1)

Waxahachie, Texas (1)

Indianapolis, Indiana (1)

Newark, New Jersey (1)

Paterson, New Jersey (1)

Brooklyn, New York (1)

Lebanon, Ohio (1)

Sacramento, California (1)

Sparks, Nevada (1)

Phoenix, Arizona (1)

Manassas, Virginia (1)

Virginia Beach, Virginia (1)

Ozark, Alabama (1)

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Answering365

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

15% Customer Service Outsourcing

75% Call Center Services

10% Sales Outsourcing

Focus Areas

40% Phone Support Services

60% Order Processing & Taking

Launched in 1989, Answering365 is a phone answering service. In Los Angeles, California, the team specializes in Call Center Services and Customer Service Outsourcing.
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Bristol Healthcare Services

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Cerritos, CA

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +3

20% Insurance Services & Brokers

20% Other IT Consulting and SI

10% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Bristol Healthcare Services is an other IT consulting and SI company. Based in Cerritos, California, their team provides other IT consulting and SI and Back Office Outsourcing.
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Phone Net

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

San Diego, CA

Services provided

15% Customer Service Outsourcing

70% Call Center Services

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

Phone answering service Phone Net is located in San Diego, California. They focus on Call Center Services and Customer Service Outsourcing.
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Nice2Chat

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

San Diego, CA

Services provided

100% Customer Service Outsourcing

Focus Areas

30% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

10% Order Processing & Taking

Nice2Chat is a Customer Service Outsourcing company. The San Diego, California-based firm was established in 2015. Their services include Customer Service Outsourcing.
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Doctor Billing Experts

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Modesto, CA

Services provided

34% Customer Service Outsourcing

33% Back Office Outsourcing

33% Call Center Services

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Email Support Services

Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center
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HighPower

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Los Angeles, CA

Services provided

50% Customer Service Outsourcing

40% Call Center Services

10% Back Office Outsourcing

Focus Areas

80% Phone Support Services

20% Chat Support Services

HighPower is a midsize Customer Service Outsourcing company. Founded in 2015, the team provides Customer Service Outsourcing and Call Center Services.
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Lawn Doctor USA

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Temecula, CA

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Established in 2015, Lawn Doctor USA is a Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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Calltastic

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Santa Monica, CA

Services provided

20% Customer Service Outsourcing

20% Business Consulting

20% Call Center Services +4

20% Sales Outsourcing

10% IT Strategy Consulting

5% Back Office Outsourcing

5% Ecommerce Marketing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Calltastic is a Business Consulting company located in Santa Monica, California. The team specializes in Business Consulting and Call Center Services.
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RCM Centric

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% IT Managed Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

RCM Centric is an IT managed services company established in 2016. The company focuses on IT managed services and Call Center Services, and is midsize.
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Convoso

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

12% Customer Service Outsourcing

36% Call Center Services

12% Sales Outsourcing +4

10% Content Marketing

10% Email Marketing

10% Marketing Strategy

10% Mobile & App Marketing

Focus Areas

100% Phone Support Services

Call center Convoso is based in Los Angeles, California. The team provides Call Center Services and Sales Outsourcing.
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InteliKinect

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Diego, CA

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services

Focus Areas

50% Phone Support Services

50% Chat Support Services

InteliKinect is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services, and the company is based in San Diego, California.
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Excel Telemessaging

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Irvine, CA

Services provided

15% Customer Service Outsourcing

80% Call Center Services

5% Business Consulting

Focus Areas

67% Phone Support Services

33% Order Processing & Taking

Excel Telemessaging, a small call center service, is in Irvine, California and Venice, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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Call Vidia

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

Bakersfield, CA

Services provided

35% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +1

20% Sales Outsourcing

Focus Areas

29% Phone Support Services

71% Chat Support Services

Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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ConnectPeak

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Los Angeles, CA

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Corporate Training & Coaching +3

20% Direct Marketing

20% Sales Outsourcing

10% AI Consulting

Focus Areas

70% Phone Support Services

15% Chat Support Services

15% Email Support Services

Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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Rust Omni

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Los Angeles, CA

Services provided

25% Customer Service Outsourcing

50% Back Office Outsourcing

25% Web Design

Focus Areas

100% Phone Support Services

Back Office Outsourcing company Rust Omni was launched in 1970. Located in Los Angeles, California, the team focuses on Back Office Outsourcing and Web Design.
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RPM BPO

5.0 1 review

$1,000+

< $25 / hr

50 - 249

San Jose, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

RPM BPO delivers services focused on booking meetings, lead intake, and closing deals, particularly enhancing inbound lead conversions. Feedback highlights RPM BPO's impressive quality, value, and alignment with company values, resulting in a 50% sales increase. Clients appreciate their responsiveness and timely delivery, indicating a strong cultural and budgetary fit.

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B2B Data Partners

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

La Mirada, CA

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Focus Areas

50% Phone Support Services

25% Chat Support Services

25% Email Support Services

B2B Data Partners is a small Customer Service Outsourcing and Sales Outsourcing company founded in 2002. Their services include Customer Service Outsourcing and Sales Outsourcing.
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Callenta

5.0 1 review

$1,000+

< $25 / hr

2 - 9

San Francisco, CA

Services provided

30% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +1

20% Sales Outsourcing

Focus Areas

40% Phone Support Services

30% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

Callenta is an international remote call center offering 24/7 inbound and outbound support, live chat, CRM integration, and multilingual assistance in English, Russian, and Turkish. We specialize
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Sonify

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Mountain View, CA

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% IT Managed Services

Focus Areas

35% Phone Support Services

35% Chat Support Services

30% Email Support Services

Sonify is a small IT managed services company headquartered in Mountain View, California. The team specializes in IT managed services and Call Center Services.
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Alorica

2.0 1 review

$1,000+

< $25 / hr

10,000+

Irvine, CA

Services provided

12% Customer Service Outsourcing

50% Back Office Outsourcing

38% Call Center Services

Focus Areas

100% Phone Support Services

Alorica provides Customer Support Outsourcing and Call Center Outsourcing services, offering first-level support and managing call volume. While their availability, especially for night shifts, is highly valued, feedback indicates an ongoing need for improvement in agent skill levels. Overall, their cost-effectiveness and willingness to fill gaps in coverage are appreciated by clients.

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